Why Dogs On The Run Is Not the ‘Spirit or Frontier Airlines’ of the Pet Care Industry
In travel, there’s a big difference between booking a budget airline ticket and flying with a premium carrier. One might get you from point A to point B, but often at the cost of comfort, service, and reliability. The other delivers a seamless, stress-free experience from start to finish; because they know the journey matters just as much as the destination.
The same is true in pet care. At Dogs On The Run®, we’ve built our reputation on being the opposite of the “budget airline” approach.
The Budget Airline Model in Pet Care
In the pet care world, the budget model focuses on:
Lowest possible price at the expense of service quality
Minimal vetting of caregivers
Little to no personal connection between the client and the provider
Limited accountability if something goes wrong
One-size-fits-all services with no customization
Nickel-and-diming for every little thing—from extra playtime to feeding instructions to sending photos
While this approach might work for some, it often leaves pet parents feeling like just another booking on a long list, rather than a valued client with a beloved pet who deserves individual attention.
The DOTR Difference
Dogs On The Run® was founded on the belief that pets, and their people, deserve more. Much more. Here’s how we do it differently:
1. Accredited Professionals, Not Just Anyone with an App
We hand-select and vet every professional in our network. Background checks, references, experience, and professionalism are non-negotiable.
2. Personal Matching
We don’t just assign whoever is available. We match you with a caregiver whose skills, schedule, and personality align perfectly with your pet’s needs.
3. Consistency and Trust
You’ll work with the same familiar professional whenever possible, building comfort for your pet and peace of mind for you.
4. Concierge-Level Support
From scheduling to billing to last-minute changes, our concierge team ensures the experience is smooth, responsive, and stress-free.
5. No Nickel-and-Diming
We believe in clear, upfront pricing. You won’t find surprise add-on charges for basic care, special instructions, or sending updates—because going the extra mile is part of who we are, not an upsell.
6. We Remove the Surprises
We work to eliminate extra costs, reduce friction, and take stress off your plate. With DOTR, you’ll know exactly what to expect and can focus on enjoying your time away, confident your pet is in trusted hands.
7. Safety and Transparency
We require proof of insurance from professionals, encourage ongoing communication, and keep detailed service records for your peace of mind.
Why This Matters for You and Your Pet
Pets are family. Choosing who cares for them shouldn’t be about finding the cheapest option; it should be about finding the right option. With DOTR, you’re not gambling on who will show up, whether they’ll follow your instructions, or if they truly understand your pet’s needs.
Instead, you get the assurance that every detail has been thoughtfully considered, from the first phone call to the last tail wag, without surprises, extra charges, unnecessary friction, or added stress.
If you’re looking for the rock-bottom, no-frills, “hope for the best” experience, we’re probably not the right fit. But if you want concierge-level pet care built on trust, professionalism, and relationships, then you’ll feel right at home with Dogs On The Run®.
📞 Call us at (619) 535-6387 or visit DogsOnTheRun.com to discover the difference.
