Insider Tips:
What We’ve Learned Along The Way
Track Smarter, Not Harder: Why Some DOTR Professionals Use this App
At Dogs On The Run, we know our professionals wear many hats. You're not just out walking pups or staying overnight with a senior cat — you're also running your own small business. That means tracking mileage, logging expenses, staying on top of income, and preparing for taxes... all while juggling poop bags and keychains. We wanted to share a tool that several of our independent professionals have found helpful: Hurdlr. What is Hurdlr? Hurdlr is an app built for self-employed professionals — including service providers, freelancers, and, yes, pet care specialists like you. It tracks: Mileage (automatically!) Expenses Income Tax deductions Real-time profit (so you know what you’re actually earning after expenses) Why Are Some DOTR Professionals Using It? Set It and Forget It: Hurdlr automatically tracks mileage in the background while you work. Simplified Taxes: The app gives you a real-time estimate of your tax liability and deductions, helping you avoid surprises at the end of the year. Audit-Ready: All your logs and receipts are organized and exportable — in case Uncle Sam ever comes knocking. Time Saver: No more spreadsheets, scribbled notes, or late-night math. Does DOTR Require It? Nope. This isn’t a requirement — just a recommendation. Since you operate as an independent contractor, how you manage your finances is completely up to you. But in our community of top-tier professionals, tools like Hurdlr have helped many stay organized and profitable. Bonus Tip: There’s a free version of Hurdlr, and it’s pretty robust. If you like it, you can always upgrade to the paid version for more advanced features — like bank integration and real-time tax estimates. Reminder: As a professional in this field, it’s your responsibility to track your income and expenses. Hurdlr just makes that a whole lot easier. Want to check it out? Visit www.hurdlr.com or download it in your app store and take it for a test run. Here’s to staying organized, maximizing deductions, and thriving as the business owner you are! Need more helpful tools or have a system you love? Share it with the Concierge Team — we’re always looking for ways to support our network!
The Fine Print (Without the Awkward Conversation)
That’s why DOTR created a Consultation Cheat Sheet—a print-and-go tool to help you cover the essentials without stress. Whether you use it as a personal guide or hand it to the client, it does the heavy lifting when the conversation gets tricky. What’s on the Cheat Sheet? Communication preferences (TEXT or Time To Pet app) Holiday fees (50% additional charge on key dates) Payment options (Bank Transfer, Venmo, Zelle, Check, Credit) Deposit policy (Required for invoices $500+) Cancellation policy (20% fee if canceled within 7 days, 40% within 24 hours) How to Use It: Print it and bring it to consultations as a reference Leave it behind with the client if they seem interested Use it as a conversation starter when reviewing expectations Don't forget you will still need to disclose your personal rates. You don’t have to memorize it all or worry about “sounding too business-like.” This tool helps you stay professional and clear, without stumbling through uncomfortable details. Want a printable copy? See attached and/or go to your app, click on DOCS and look for DOTR Communication doc; download and print.
Your Consultation Recap = Your Confirmation
Confirmation of Services Clearly outline what type of care you’re offering (walks, overnights, full-time care, drop-ins, etc.) Example: “Thank you for the opportunity to care for Scout! I’m excited to provide overnight care while you're away.” Dates & Times Confirm the start and end dates of the service, along with any timing expectations. Example: “I’ll be arriving Friday, July 12th around 4 PM and staying through Monday, July 15th.” Cost Breakdown List the service rate, any holiday or extra pet fees, and clarify that the invoice will come from DOTR. Example: “The rate for this service is $XX per night, with a holiday fee of $XX applied. DOTR will send you the official invoice via email.” Recap of Pet Details (optional, but helpful) Share a few key points to show you paid attention. Example: “Scout enjoys evening walks, gets 1 cup of kibble twice a day, and prefers her toy squirrel over the tennis ball.” Remind Them to Check Their Profile Encourage pet parents to activate their Time To Pet account if they haven’t yet. Example: “You’ll receive your invoice and care updates through text. However, we highly recommend downloading the Time To Pet app for faster communication and record of all services provided. Keep It Friendly, Clear, and Professional This simple recap gives clients confidence that their pets are in great hands—and it reduces back-and-forth by answering questions upfront. You don’t need to write a novel. Just be clear, warm, and informative. And remember: your Paw Report is part of your brand. It reflects how seriously you take the job. Need a template or want us to review your wording? We’re here to help. Just reach out.
Keep Your Profile Fresh—Let DOTR Know What You Offer!
Hey there, DOTR Professional! To ensure you’re receiving the right opportunities and we're accurately representing you to clients, it’s time for a quick profile check-in. What to Review: Your current address – so we know where you're based; our intention is to present pet care opportunities in your area. Emergency contact info – for safety and compliance. In the event we can't reach you! This is life saving! The services you want to offer – so we can match you with families who need exactly what you provide Whether you're offering overnights, pack play, full-time care, pet taxi services—or taking a break from certain services altogether—we want to hear from you! How to Update: Visit www.DogsOnTheRun.com Click (Log In ) > PROFESSIONAL Head to “View Profile” and “View Settings” Make your updates and hit Save It only takes a few minutes and helps us keep your experience smooth, accurate, and aligned with your goals. Need help or unsure what to include? Message the Concierge Team anytime—we’re here to support your journey and connect you with the right clients.
What Is the Most Common Question Clients Ask Professionals in a Consultation?
And How to Answer It with Confidence—Even If You’re New to DOTR When you meet a new family for a consultation, there’s one question that comes up more than any other: “How long have you been with Dogs On The Run?” It’s a fair question—families want to know who they’re trusting with their home and pets. But here’s something important to remember: You are not defined by how long you’ve been with DOTR. You were invited into this community because of your experience, professionalism, and proven care standards. Why We Don’t Recommend Saying “I’m New to DOTR” Telling a client you're “brand new” to DOTR can unintentionally create hesitation—even if you’re highly qualified. It shifts the focus away from your strengths and onto your tenure with the company, which may not reflect the depth of your experience in the field. Instead, we recommend keeping the spotlight on what really matters: Your years of experience & background in pet care, Your certifications, The services you’re confident providing, Your calm, professional presence, Try Saying This Instead: “I’ve been working with animals for [X years] and specialize in [walks, overnights, medication, etc.]. DOTR is a great fit for me because of how much they care about quality care and professional accountability.” “I’ve handled a wide range of pet care needs—everything from energetic puppies to senior pets requiring medication. I joined DOTR because they support professionals like me who are serious about this work.” Pro Tip: Lead With Experience, Not Affiliation Whether it’s 10 years in the industry or you’ve just earned your Pet First Aid certification, that’s your edge. That’s what builds client trust. And if you are new to DOTR? That’s something to be proud of, too—but there’s no need to make it your headline. DOTR already vetted you. You’re part of a respected community—and that’s what matters. Remember, you’re not starting from scratch—you’re building from strength. We’re honored to have you here, and we’re always here to support your journey.
Still Receiving Messages from Clients You No Longer Service?
We get it—your phone shouldn’t be buzzing with updates from clients you haven’t worked with in months. As an independent contractor, your time and focus matter, and keeping your notifications relevant can help streamline your day and reduce unnecessary distractions. Let Us Handle It for You Just send us a quick message with the client’s name, and we’re happy to: Stop notifications immediately (not recommended if you have upcoming scheduled events). Remove the client from your app profile entirely if you no longer wish to service them going forward We understand that relationships change and availability evolves. Keeping your app experience clean and current is part of setting you up for success. Need help or want to double-check your settings together? Reach out any time. The DOTR Concierge Team is always here to support you.
Minimizing Risk While Providing Overnight Care in a Client's Home
Professional Recommendations for DOTR Independent Contractors Overnight care is one of the most trusted services a pet parent can request. They’re not just inviting you to care for their pet—they’re trusting you with their home. That kind of trust is earned, protected, and honored through thoughtful professionalism and respectful boundaries. Below are recommended best practices to help minimize risk and maintain the high standards that DOTR is known for. Treat the Home Like a Private Space Think of the home as a private guest suite—not yours to use freely, but yours to respect and protect. Recommended: Stay in designated areas only (typically a guest room or living room area) Avoid using the primary bedroom, unless invited and confirmed Lock all doors when leaving, and double-check before bed Keep personal belongings contained and tidy Avoid Using Their Kitchen or Appliances It may be tempting to cook or heat something up, but this introduces unnecessary risk—fires, spills, or damage can quickly outweigh the convenience. Recommended: Bring your own meals/snacks in a cooler or pre-prepared container Avoid using their stove, oven, grill, or appliances Never assume it’s okay to use their cookware, utensils, or spices—even if they "seem casual" Clean up everything you use (e.g., water glass or coffee mug), and return it to its original spot Do Not Use Their Personal Belongings or Amenities Even if a home has luxury features like a hot tub, bar cart, or entertainment system, these are not yours to enjoy while working. This is not a hotel stay—it’s a job site. Recommended: Avoid hot tubs, pools, or saunas unless explicitly permitted (and even then, be cautious) Don’t turn on surround sound systems or smart tech features you’re unfamiliar with Never open or consume food, alcohol, or snacks that haven’t been offered Avoid using their Netflix, Spotify, or other subscriptions unless discussed in advance No Guests, Ever It's very common for clients to say "Make yourself at home.... In fact, you can have your partner stay here. We are cool with it". We can not tell you how many nightmare complaints have come from this. Recommended: Do not allow anyone to visit you while on-site Do not mention or imply the possibility of guests to clients If you feel unsafe, leave immediately and notify DOTR management Leave It Better Than You Found It When pet parents return home, they should feel like nothing was disrupted—and everything was handled professionally. Recommended: Strip the bed if you slept in it (unless told otherwise) Take out your trash Wipe down surfaces you used (bathroom, table, etc.) Leave a short note or message thanking them for trusting you with their pets and space If You're Unsure—Ask If anything feels unclear or outside your comfort zone, you are encouraged to communicate with the DOTR Concierge Team. We’re here to help you navigate gray areas, mediate expectations, and keep everyone protected. Your professionalism sets the tone. When you act with integrity and care, it reflects positively on you, DOTR, and the broader community. It’s why pet parents return—and why we trust you with opportunities that matter. Stay safe, stay thoughtful, and as always—reach out if you ever need support.
Recommended Questions to Ask at a Free In-Home Consultation
Setting Yourself Up for Success As an independent contractor, consultations are your opportunity to assess whether a service is a good match for you—both in terms of the pet parent’s expectations and the pet’s needs. You’re not just there to meet the pet; you're evaluating the environment, communication style, and logistics to determine whether you feel confident providing care. Below are recommended questions you may want to consider asking at an in-home consultation. These aren't required, but they’ve helped many professionals set themselves up for success: PET CARE INSIGHTS What does your pet’s typical day look like? Understanding routine helps you decide whether this service is something you’re equipped to take on. Are there any medical needs or allergies I should be aware of? Even if something is noted in the profile, hearing it directly can give you clearer insight. Are there specific behaviors or triggers I should watch for? This can include things like separation anxiety, reactivity, or fear of certain noises. Does your pet have any preferences around walking, feeding, or play? Knowing what to lean into—or avoid—can help create a smoother experience for both you and the pet. HOME & ACCESS DETAILS Where are the essentials located (leash, food, treats, waste bags)? This helps you minimize disruptions once services begin. Are there any alarm codes, keys, or special instructions for accessing the home? You may want to confirm how and when you’ll receive access, and how to return it afterward. Is anyone else going to be entering the home during the time I’ll be providing care? It’s important to know who else might have access to the home. What’s the parking situation like? A small detail, but it can make a big difference. COMMUNICATION & EXPECTATIONS How often would you like updates? Some families want photos throughout the day, others just need an occasional check-in. This helps manage expectations. What’s the best way to communicate with you during care? You might recommend Time To Pet for messages and updates, since it keeps a record of everything. What does a successful visit look like to you? This gives the pet parent a chance to express their hopes and preferences—helping you decide if you can deliver the experience they’re expecting. ACCOUNT & SERVICE REMINDERS You may want to gently remind the pet parent: To activate their profile on Time To Pet is they haven't yet; or ask them to complete their profile, by logging into www.DogsOnTheRun.com (log in). Make sure their emergency contacts are listed, along with vet info, and feeding instructions If at any point the service doesn’t feel like the right fit, you are not obligated to accept the opportunity. You are encouraged to only move forward when you feel comfortable, confident, and capable of delivering high-level care. Remember: you're not just gathering facts—you're setting expectations, building rapport, and protecting your time and energy. The more intentional your consultation, the more likely you are to enjoy the job—and exceed expectations.
Respect Is the Backbone of Our Community
At Dogs On The Run, our success isn't just measured by how many tails wag or how many pet care needs we meet—it's rooted in the way we treat each other. Every pet parent and every professional brings a unique perspective, background, and approach to the table. You won’t always agree with the way someone does things. And that’s okay. What’s not optional is respect. We’re a community that thrives on kindness, collaboration, and compassion. Whether it’s a conversation with a pet parent or a fellow DOTR professional, let’s remember: Disagreements can be handled with grace. Different doesn't mean wrong. Respect and professionalism are always the standard. You don’t have to align with every viewpoint—but you should show up with empathy. This isn’t just good manners—it’s the foundation of our culture. The reason families trust us. The reason professionals want to work with us. The reason DOTR has built a reputation as a truly supportive, concierge-style network. Let’s keep leading with love, assuming good intent, and showing up for each other. It’s what sets us apart—and what keeps us strong.
What's a Reverse Sneeze — and What Should You Do?
As pet care professionals, it’s not uncommon to witness something unexpected — like a dog suddenly making snorting or honking noises, stretching their neck, and appearing momentarily distressed. This is often a reverse sneeze — and while it may look alarming, it’s typically harmless. Here’s what you should know: What is a Reverse Sneeze? A reverse sneeze is a spasmodic inhalation through the nose, usually caused by a minor irritation of the soft palate or throat. It’s the opposite of a regular sneeze — instead of forcefully exhaling, the dog pulls air in rapidly, which creates a snorting or “gasping” sound. It often looks like: Sudden, repeated snorting or choking noises Head and neck extended outward Body stiffens slightly Lasts 5–30 seconds It can be startling if you haven’t seen it before, but it’s very common and usually not dangerous. Common Causes: Pulling on the leash/collar Excitement or rapid breathing Allergens like dust or pollen A sudden change in temperature Mild throat irritation Small breeds, flat-faced dogs (like Pugs and Frenchies), and some seniors are more prone to it. What Should You Do When It Happens? Stay calm — the dog will sense your energy. Gently massage their throat or lightly blow on their face to interrupt the cycle. If they’re wearing a collar, loosen it slightly or remove tension from the leash. Allow them to settle — most reverse sneezes stop on their own within a few seconds. When to Be Concerned: While reverse sneezing is usually harmless, reach out to the DOTR team or pet parent if: It lasts more than a minute It’s happening frequently or seems to get worse There is gagging, vomiting, nasal discharge, or signs of difficulty breathing The dog seems distressed or exhausted afterward Always document the incident in the visit notes or send a quick message to the pet parent if it’s a first-time occurrence — many families appreciate the heads-up and may not even know their dog does this! A reverse sneeze may sound scary, but it’s typically just a quirky respiratory reflex — not a sign of illness. As always, your calm presence and quick judgment are what make you such a trusted professional in the DOTR network. If you ever feel unsure, reach out — you’re never alone out there.
When a Client's Pet Passes Away: Navigating Grief as a Pet Care Professional
As pet care professionals, we do more than feed, walk, or visit — we become part of the family. We celebrate new puppies, help calm anxious rescues, and watch senior pets slow down with time. We’re often there for the everyday moments — the tail wags, the routines, the quiet companionship. And so, when a pet we care for passes away, the loss can hit us deeply. We grieve too. And that’s not only okay — it’s human. Here’s how we can prepare for, process, and support both ourselves and our clients when the unthinkable happens. Acknowledge That This Will Be Hard Grief doesn’t only belong to the family. You may have spent weeks, months, or years building a bond with that pet. You’ve shared space, built trust, and possibly been the one caring for them in their final chapter. You’re allowed to feel sadness. You’re allowed to feel the weight of the loss. You’re allowed to take a moment. Anticipate the Possibility with Senior or Ill Pets While we never want to assume the worst, if you’re caring for a senior or terminally ill pet, consider: Discussing emergency protocols ahead of time with the pet parent Asking if they have an end-of-life care plan or preferred vet Knowing where they’d like their pet to be taken (home, vet, crematory) if a passing occurs during your care Being prepared isn’t morbid — it’s responsible and respectful. Supporting the Pet Parent Through Grief This can be an incredibly delicate time. Every person processes loss differently. Some may want to talk; others may withdraw. Ways you can gently show support: Send a thoughtful message, photo, or short memory of their pet Drop off or mail a handwritten note or sympathy card Leave behind a paw print, favorite toy, or collar with care Respect their grieving pace — don’t push for conversation or services too soon Simple words like “I’m so grateful I got to know [pet’s name]. They were truly special.” can mean the world. Caring for Yourself The quiet moments after a loss can be unexpectedly hard. Maybe you keep looking for their leash, or you miss the way they greeted you at the door. Things that may help: Give yourself permission to cry or reflect Talk to another DOTR professional who may understand Take a walk, journal a memory, or light a candle in their honor Let DOTR know if you need a break from that household or a slower schedule temporarily Grief is not a weakness — it’s a reflection of love and connection. Honoring the Bond When you’re ready, think about how you’d like to remember them: Save a favorite photo in your phone Write down their quirks — the things that made them “them” Share the story of your time together with your professional community You weren’t “just a dog walker” or “just the pet sitter.” You were their person, too. You Were Part of Their Story At Dogs On The Run, we know how much heart goes into what you do. You provide comfort, consistency, and care — often in the most vulnerable stages of a pet’s life. When that life comes to an end, know this: you mattered. You gave them love. You gave their family peace of mind. You made a difference. And we are so thankful for you.
Rattlesnake Season is Here — What to Know, How to Stay Safe, and What to Do in an Emergency
As the warmer months roll in, so does an increased risk of rattlesnake encounters — especially in areas near trails, open spaces, and even residential backyards. We want to ensure you’re prepared, informed, and confident while caring for pets this season. Awareness is Key: Know Where Snakes May Be Rattlesnakes are most active during warm weather, especially around dawn, dusk, and after rainfall. You may find them in: Grassy trails or unmaintained pathways Under decks, wood piles, or garden beds Parks and backyards near canyons or open fields Sunny rock areas where they may be basking How to Reduce Risk While On a Walk or Visit Stick to well-marked trails — avoid overgrown grass, bushes, or trail edges. Use a 4–6 foot standard leash. Avoid retractable leashes that reduce your control. Don’t allow dogs to dig or sniff in dense brush or under rocks. Avoid hiking during peak snake hours: early morning and late evening. Stay alert. Listen for the telltale rattle and scan your surroundings regularly. Close yard gates, keep pets inside if you're unsure. What to Do If You Suspect a Bite If you believe a pet in your care has been bitten or had contact with a rattlesnake, here’s what to do: Stay Calm — for your sake and the pet’s. Keep the pet as still and calm as possible to slow venom circulation. Call the Client Immediately. Explain what happened and that you are seeking emergency care. If you can’t reach them, follow emergency protocols outlined in the pet's profile or client notes. Head to the Nearest Emergency Vet. Call ahead so they can prepare antivenom. Time is critical — don’t wait to see if symptoms develop. Minimize Movement. If possible, carry the pet to the car. Keep the bite area below heart level. Document and Notify DOTR. Send us a quick message. We’ll support any necessary follow-up communication with the family and add documentation to the client's profile. Signs of a Snake Bite Include: Sudden yelp or signs of pain Swelling around the face, paw, or leg Two small puncture wounds Lethargy or weakness Excessive drooling, panting, or disorientation If you see any of these — act fast. Pro Tip: Be Prepared Before It Happens Know where the closest 24/7 emergency vet is to your visits. You can find a Veterinarian Release on the clients profile under DOCS. Show this to vet so they can start to stabilize pet immediately. Keep your phone charged and accessible during outings. Let DOTR know if you ever feel unsure or would like recommendations. Thank you for always putting safety first — for yourself and for the pets you care for. Your awareness and quick thinking make all the difference. If you’ve had a past experience with wildlife or rattlesnakes, we’d love to hear your story and how you handled it. Sharing helps us all learn.
A Real Talk Moment: When a Client Asks You to Work Outside of DOTR
When you joined DOTR, you agreed to operate through our network. That includes a contractual clause with a $1,000 penalty for working outside of DOTR with a client introduced to you through us. The client doesn’t know that — but you do, and that matters. It chips away at the community we’re building. Every DOTR visit helps fund the systems that support you: admin team, software, communication, protections, and the ability to step in when you need us. Working outside of DOTR takes away from the very structure that helps you thrive. So… What Do You Say? You don’t need to be confrontational or feel bad. Clients often don’t realize the implications — they just think they’re making a simple ask. A calm, confident response goes a long way. Here’s an example: “Thank you for asking — I really appreciate how much you trust me! I do all my work through Dogs On The Run because they provide support, protection, and peace of mind for both of us. I’m happy to keep everything going through them — they make it easy for all of us.” We’ve seen it time and time again: clients respect professionals who set boundaries. When you respond with honesty and integrity, it strengthens their trust in you — and in DOTR. What We’d Like You to Do If this happens (and again — it will), please let us know. You don’t need to stress, and it’s not about getting anyone in trouble. We just document it on our side. That’s how we protect each other as a network. Let’s Normalize This Boundary You are not alone. You’re part of a powerful, supportive community. When a client hires you through DOTR, they’re not just getting a pet care visit — they’re getting a vetted professional with a concierge team behind them. That’s a big deal. Let’s keep it that way.
Staying Vigilant: How Pet Care Professionals Can Protect Pets from Coyotes
As wildlife adapts to urban and suburban life, coyotes are no longer a rare sight—they’re active, agile, and often unnoticed until it’s too late. During pupping season (spring through mid-summer), they become even more protective and territorial. For pet care professionals, this means heightened awareness is not optional—it’s essential. Whether you're walking a dog at dusk, feeding cats in a backyard, or staying overnight with a pet near open space, your choices directly impact safety. The team at Dogs On The Run is sharing this guide to help you feel informed, confident, and prepared. Understand the Risk Coyotes don’t just hunt—they defend. They’re bold, clever, and increasingly unafraid of human environments. While attacks on humans are rare, pets—especially small dogs and outdoor cats—can be at significant risk, even in seemingly secure spaces. During Walks and Visits Avoid Peak Activity Times Coyotes are most active at dawn, dusk, and overnight. Whenever possible, schedule walks and drop-ins during full daylight. Use a Standard Leash We recommend not using retractable leashes. Use a 4–6 ft leash to maintain control. It can save a life in a moment of surprise. Stick to Open, Busy Paths Avoid hiking trails, brushy areas, alleys, or paths with poor visibility. Keep Small Pets Close If walking multiple pets, carry smaller ones or keep them on the inside of your body away from open space. Carry a Deterrent Air horns, whistles, walking sticks, or citronella spray can help deter a bold coyote. Be ready, but don’t panic. While at a Client’s Home Never Leave Pets Unattended Outdoors Even fenced yards aren’t always safe. Coyotes can jump 6+ foot fences or dig underneath. Scan the Yard Before Letting Pets Out Do a visual check for movement, gaps in fencing, or signs of digging. Turn On Lights For nighttime potty breaks, use motion lights or a flashlight to scan the perimeter before and during. Close Off Access Points Don’t leave doors, gates, or garage areas open or ajar. Feed Indoors Food bowls left outside can attract wildlife and encourage return visits. If You See a Coyote Do Not Run – This can trigger a chase instinct. Make Yourself Big – Raise your arms, wave, and shout. Back Away Slowly – Do not turn your back. Pick Up the Pet If Possible – But maintain awareness of your surroundings. Additional Tips for Professionals Communicate with Clients: If you notice increased coyote activity or hazards at their home, document it in the client profile and notify the Concierge Team. Log Hazards: Use Time To Pet’s chat feature to share real-time updates with the DOTR team if something feels unsafe. Stay Calm and Confident: Animals read your energy. Stay alert but composed, so the pet doesn’t panic. As independent professionals trusted with companion care, you're not just offering walks and visits—you’re offering peace of mind. Your presence, awareness, and quick action can make all the difference. Coyotes aren’t new, but their boldness is. Stay sharp, stay smart, and never hesitate to reach out if a situation feels unsafe. DOTR is here to support you.
What To Do If a Dog You're Caring For Bites You
Navigating Legal Reporting, Medical Attention, and Financial Reimbursement as a Self-Employed Professional Being a pet care professional comes with endless rewards—but it’s not without risk. One of the most serious, and often unexpected, risks is a dog bite. Whether it’s a nip that breaks the skin or a more serious incident, how you respond matters for your health, your business, and the pet family involved. Here’s what you need to know. First: Take Care of Your Health If the skin is broken, always seek medical attention. Even a minor bite can lead to infection or other complications. Prompt care also creates documentation should you need it for any future discussions or claims. What Happens When You Tell the Doctor In many states—including California—doctors are legally required to report all animal bites to the local health department. Here's what typically happens next: The pet will be placed under a mandatory 10-day quarantine (usually at home, unless rabies is suspected). The incident becomes part of the pet's official record. The pet parent may be contacted by animal control to confirm vaccination history and compliance. Important: Reporting a bite is not the same as filing a lawsuit or pressing charges. But it can trigger legal reviews or restrictions, especially if the dog has a bite history. Things to Consider Before Reporting While your safety always comes first, here are a few professional considerations: Is the dog current on all vaccines? Was the bite triggered by fear, pain, or a situational misread? Do you believe the pet parent was aware of aggressive behavior and failed to disclose it? Do you feel safe continuing services? If the pet parent is cooperative and the injury is minor, you may be able to resolve things privately—while still getting the care you need. As a Self-Employed Contractor: Know This If you’re self-employed, you do not have workers’ compensation coverage unless you’ve purchased your own policy. That means: You pay for your own medical bills You absorb any lost wages if you can’t work You can ask the pet parent to reimburse your medical costs Most clients will want to make things right if their dog injured you—especially if you were acting professionally and with care. It’s reasonable to provide a copy of the medical bill and respectfully request reimbursement. How To Be Prepared for the Unexpected Carry your own accident and liability coverage if you rely on this work Ask about pet behavior history before every first visit Know the difference between a "playful nip" and a "bite"—if the skin is broken, it's a bite Document the incident in writing as soon as possible If a bite occurs: photograph the wound, get it evaluated, and record the context (what was happening when it occurred?) When To Walk Away If a pet has shown aggression or you no longer feel safe, it’s okay to professionally decline future services. Your well-being is just as important as the care you provide. Dog bites can be traumatic, costly, and complicated—but knowing how to respond protects you, your business, and even the dog involved. Be honest, be thorough, and always advocate for your own safety. Need help communicating with a pet parent after an incident? Or advice on how to handle documentation? The DOTR community is here to support you.
DOTR is Proud to Be a Certified Woman-Owned Business — Here's Why It Matters to You
As a member of the Dogs On The Run community, you’re not just working with any company — you’re partnering with a Certified Woman-Owned Small Business (WOSB). This certification isn’t a label we casually claim — it’s a formal, vetted designation backed by state and federal government standards. To earn it, we undergo rigorous examinations and documentation reviews to verify: Legal structure Financial independence Ownership and control by a woman Operational legitimacy Compliance with all small business regulations So why does this matter to you as a professional? You’re aligned with a trusted, legitimate company that is recognized by government agencies as operating with integrity and transparency. We play by the rules — ensuring that our relationships with Independent Contractors are compliant, fair, and protected. You’re part of something bigger — contributing to a national movement that supports diversity, equity, and opportunity in business. It opens doors — this certification helps DOTR qualify for strategic partnerships and government-level opportunities that support long-term growth and sustainability. We’re proud of this achievement — not just because of the recognition it brings, but because it reflects the values we’ve built DOTR on from day one: trust, transparency, and doing things the right way. Thank you for being part of a company that leads with integrity — and proves it.
Behind the Scenes: How Your Timers Help Us Keep Our Promise
At Dogs On The Run, we’ve made a promise: "No pet's will go without care; while they are in our care!" To uphold that standard, our admin team is constantly monitoring (hundreds of services daily) via the Time To Pet DASHBOARD (and services) behind the scenes — and your use of the "timer" plays a critical role in making that happen. Here’s how it helps: Verifies Active Care: When we see the timer start, it confirms that care is in progress. It tells us, “You’ve arrived. The pet is safe.” That small action brings huge peace of mind! flags Missed Services: If a timer hasn’t been started and a visit is overdue, our system alerts us. This lets us immediately follow up to make sure nothing has been missed — a crucial safeguard to prevent errors, delays, or miscommunications. It's sends a RED FLAG that something may have happened to you. Keeps Our Records Accurate: Your timer activity syncs directly to the client’s invoice and our payment systems. That means smoother billing, fewer errors, and faster commission payouts to you. Backs You Up: Should a client question a visit, we can refer to your service history to support you and verify service. Bottom line: Your timer usage isn’t just a box to check. It’s part of a system designed to protect you, pets in your care, support your pay, and help us uphold the standard of excellence that DOTR is known for. Thank you for being part of a community that leads with love and professionalism.
Protect Yourself & Get Paid: Why the "Timer" Matters
It’s Not a “Clock-In Tool” — It’s Your Protection We want to clear up a common misconception about the Time To Pet "timer". As an Independent Contractor, your time is your own — but this tool exists to protect you and streamline your work. Here’s how it works for you: Protects Your Time: If a client ever questions whether you were present for the full duration of a visit, the timer provides a clear record. While clients do not see the timer, admin can access it in the event of a dispute or accusation. Starts Your Proof of Service: The moment you hit START, you're creating a legal record that backs up your service. This can be critical evidence if a client refuses to pay for completed care. Ensures Timely Payment: When you SEND, the Paw Report the system marks the service as complete. Client receives this Paw Report via text. This process automatically updates the client invoice and starts the process for your commission to be paid. Think of the timer as your built-in safeguard — protecting your time, your pay, and your professional integrity. What About Overnight, Boarding, or Full-Time Care? You do not need to run the timer continuously for longer-stay services like overnight care, boarding, or full-time care. Instead, we recommend: Sending a brief update via CHAT feature on clients profile, a few hours after pets are in your care. The next morning, hit START, STOP, and SEND a Paw Report This will close out the job, serve as your proof of service, and trigger the commission process. As always, we’re here to support you. Questions? Reach out to the Concierge Team anytime.
The Power of the DOTR Professional Community
At Dogs On The Run, we often talk about excellence, customization, and concierge-level care—but what truly sets us apart is our community. Behind every scheduled walk, nail trim, or puppy party is a network of talented, passionate professionals who care deeply about the pets they serve—and about each other. If you’re a DOTR pet care professional, this post is for you. It’s your reminder that you are not alone, and that this community exists not just to serve pet parents, but to support you too. You’re Part of Something Bigger When you join DOTR, you’re joining more than a referral system. You become part of a lvetted, licensed, bonded, insured, and DOTR-accredited network of professionals who specialize in a wide range of services, including: Dog training and behavior support In-home grooming and nail trimming Reiki and energy work Pet nutrition and wellness Doggie adventures and enrichment outings Pet taxi and transport Puppy parties, creative events, and more You don’t have to offer everything. You don’t have to know it all. You simply need to know that you can call on us when your client needs something outside your scope. See Something? Say Something. As the trusted professional inside the home, you have a unique perspective. You see the full picture of what a pet and family may need—often before they even say it. Maybe you notice a dog’s nails are getting too long. Maybe a pet is showing signs of stress and might benefit from energy work or extra enrichment. Maybe a client has a wedding coming up or is overwhelmed planning care for an extended trip. Instead of feeling like you have to “figure it out” alone—lean into the community. Our DOTR Concierge Team can coordinate referrals and connect families with the right professional, all within our trusted, internal network. These are people who have been screened, approved, and aligned with our values. These are your people. Keep Growing With Us Many DOTR professionals are continually sharpening their skills—earning certifications in nutrition, behavior, wellness, and more. And the best part? They’re not just growing—they’re sharing. Collaboration is at the heart of what we do. Whether you want to learn something new, refer a client, or simply connect with others who get it—we’re here for it. And we encourage you to show up and grow with us. Get Involved If you haven’t already, make time to attend a local DOTR event or mixer. These gatherings are where connections are made, ideas are shared, and collaborations begin. You never know who you’ll meet—a mentor, a future collaborator, or just someone who reminds you that you’re part of something meaningful. We’re Better Together Every pet you serve is important. But so are you. We built this network not only to elevate pet care, but to create a space where passionate professionals can thrive, grow, and lean on each other. So if you ever feel stuck, overwhelmed, or simply want to make a client’s life easier—reach out. This is the DOTR community. And you’re a vital part of it. Need support? Have a question? Contact the Concierge Team—we’ve got you. Let’s keep building something extraordinary. Together.
Prepping for the 4th: Safety First for Pets in Your Care
As we head into the 4th of July holiday, we wanted to share a few gentle reminders and helpful considerations to support you in providing the safest, calmest care possible. We understand that every pet and every household is different — this is simply an invitation to reflect, prepare, and protect as you see fit. Why It Matters: While the 4th is a celebration for many, it’s often one of the most stressful days of the year for animals. The sudden booms of fireworks, unfamiliar guests, and disrupted routines can trigger anxiety, escape attempts, or unsafe behavior. As always, your presence and thoughtful care make a world of difference. Things to Keep in Mind Fireworks Can Be Terrifying Encourage quiet time indoors during peak hours, and if possible, avoid evening walks when fireworks are most active. Escape Attempts Are Common If a pet is known to bolt, consider using two leashes or double-checking that gates and doors are fully secure after each visit. Some Pets May React Differently Even the calmest pets can act out of character when stressed. Keep a close eye and adjust your pace, walk route, or time spent outside if something feels off. Ask Thoughtful Questions in Advance If you're unsure how a pet reacts to fireworks, or if medication is needed, this is a great time to check in with the pet parent in a professional, proactive way. ID Tags & Microchips Gently remind clients to confirm that their pets’ ID tags and microchip info are up to date — just in case. Create Comfort Encourage clients to set up cozy spaces for their pets inside: think white noise, soft blankets, or their favorite spot away from windows. You Know What’s Best As independent professionals, you know your rhythm, and we trust your instincts. These are simply suggestions to help you feel more prepared and confident going into a high-sensitivity holiday. Your care, awareness, and compassion are what make DOTR so special. Thank you for showing up the way you do — with heart, grace, and reliability. We’re here if you have any questions or ideas to share. Wishing you a safe and smooth 4th of July.
Hot Days Ahead! Heat Safety Tips for Pet Care Professionals
With summer heating up, it’s time to think about how you will provide comfort during warm-weather services. As professionals, it’s important to ensure every pet stays safe, cool, and comfortable—no matter how high the temps climb. Here are a few critical reminders and hot-day best practices to keep in mind: Heat Safety: Things to Remember NEVER leave a pet in a parked car — not even for a minute. Temps can skyrocket in seconds, and heatstroke can happen fast. Midday walks? Reconsider. When possible, aim for morning or evening visits when pavement is cooler and sun exposure is less intense. What is the intention of the walk? Excercise or Companionship? Hot pavement burns paws. Test the sidewalk with the back of your hand. If it’s too hot for you, it’s too hot for them. Modified walks. Focus more on sniffing, potty breaks, mental stimulation, and shade time than distance or exercise on hot days. Tips to Keep Pets Cool on Hot Days: Bring cold water and a collapsible bowl to every visit — especially for longer walks or active dogs. Use cooling bandanas, vests, or damp towels on necks and bellies for dogs that tolerate them. Choose shaded routes and grassy areas when possible. Offer indoor enrichment like treat puzzles or slow snuffle walks inside the home for high-heat days. Always observe for signs of overheating: heavy panting, bright red gums, drooling, or lethargy. If you see any of these—STOP and cool them down immediately. Be the Pro Who Plans Ahead: Let your pet parents know when the weather might impact your care plan — they’ll appreciate the transparency, and it shows you're thinking like a pro. Safety always comes first. Thank you for being the compassionate, responsible, and thoughtful care providers that DOTR clients rely on. Stay hydrated, stay cool, and keep leading with love.
When Care Takes a Toll: Understanding and Preventing Compassion Fatigue in Pet Care Professionals
In the world of pet care, compassion is our currency. We build deep connections with the animals we serve, often becoming an extended part of the family. But even the most loving hearts can feel stretched too thin. This isn’t just stress — it’s compassion fatigue, and it’s a very real challenge for those in caregiving roles, including pet care professionals. What Is Compassion Fatigue? Compassion fatigue is the emotional residue or strain of exposure to working with animals (and people) who are suffering. It's sometimes called "secondary traumatic stress." While similar to burnout, compassion fatigue is more acute — it’s what happens when your emotional capacity is depleted from giving so much of yourself, often without pause. In pet care, this can come from: Witnessing a pet decline or pass away Taking on emotionally intense cases Serving clients with high or inconsistent expectations Constantly navigating the needs of pets and their families without time to recharge Common Signs to Watch For Being aware of the early signs can help professionals take proactive steps. Here are a few indicators of compassion fatigue: Feeling emotionally exhausted or numb Decreased job satisfaction or motivation Trouble sleeping or staying focused Avoidance of work or clients you once enjoyed Irritability, mood swings, or feeling overwhelmed Withdrawing from colleagues or support systems If this sounds familiar, you’re not alone — and there are ways to protect your energy while still showing up for the animals and families who depend on you. How to Protect Yourself: Prevention & Coping Tools 1. Set Clear Boundaries Establish firm start and end times for your day. Make peace with saying no to last-minute requests if your tank is empty. 2. Prioritize Self-Care Schedule non-negotiable time to recharge — whether it’s a walk, journaling, therapy, or simply being still. Compassion fatigue thrives when we ignore our own needs. 3. Talk About It Isolation makes things worse. Connect with peers, your DOTR community, or a counselor. Even a five-minute vent with someone who “gets it” can release emotional pressure. 4. Know Your Limits You’re not required to take on every opportunity. If a situation makes you uncomfortable, communicate it. We honor professionals who advocate for their own well-being. 5. Get Inspired Again Sometimes reconnecting with your “why” can reignite passion. Look back at photos, thank-you notes, or positive feedback. Remind yourself: you make a difference. 6. Mix It Up Consider varying the types of care you accept. If end-of-life visits or high-anxiety pets are weighing heavy, shift focus to lighter engagements when possible. A Note from DOTR At Dogs On The Run, we deeply respect the emotional labor that goes into your work. You’re not just walking dogs — you’re providing comfort, consistency, and compassion to animals who feel safest in your care. That matters. You matter. If you ever feel emotionally depleted or need support, please reach out. We're building a community that thrives on empathy — and that includes taking care of one another. You can’t pour from an empty bowl. Make time to refill your cup, protect your peace, and continue doing this work in a way that feels sustainable and rewarding.
Seeking Professionals for Full Time In-Home Care Opportunities
Dogs On The Run is currently expanding our roster of elite care providers who are available for Full Time Care opportunities — one of the most trusted and intimate services we offer to our pet families. If you’re someone who thrives in a clients home and enjoys providing attentive, round-the-clock care, this may be the perfect opportunity for you. What Is Full Time Care? Full Time Care means you are living in the client’s home during their time away, offering a consistent, present, and attentive experience for their pets. Think of it as a premium, all-inclusive stay — with you as the trusted professional on-site. This isn’t just house sitting. It’s about: Being present most of the day and night Providing routine walks, feedings, companionship, and updates Respecting and maintaining the client’s home with integrity Creating a seamless experience so the pets feel little to no disruption in their daily life What Clients Expect Our clients who book Full Time Care are seeking: Peace of mind — knowing someone is truly there, not just checking in Consistency — a steady presence that mimics their daily routines Discretion and professionalism — maintaining their home with care and respect Elevated service — from timely updates to small thoughtful touches This level of care is ideal for pets with separation anxiety, families with multiple animals, or households looking for a more boutique experience than a traditional boarding arrangement can offer. Is This a Good Fit for You? You may be the right match if: You have flexibility to commit to 24/7 or near-full-day care You’re comfortable staying overnight in clients’ homes You have a strong attention to detail You thrive when entrusted with a higher level of responsibility If Full Time Care aligns with your availability and service preferences, please let us know so that we can update your DOTR profile.
Why You May Want to Rethink That Retractable Leash
A Safer, Smarter Way to Walk—For You and the Pets in Your Care As an Independent Contractor working with Dogs On The Run, you have full control over how you operate—but we want to pass along an important industry insight that could help you protect yourself, the pets you care for, and your peace of mind. Retractable leashes may seem convenient, but they are also one of the most common sources of injury, equipment failure, and safety incidents in the field. Many professionals in our network choose to avoid them altogether—and for good reason. Why You May Want to Avoid Retractable Leashes: 1. Risk of Injury The thin cord can cause painful burns, deep cuts, or worse if wrapped around a wrist, finger, or leg. Sudden lunges can also cause falls or sprains—especially with large or reactive dogs. 2. Reduced Control in Unpredictable Situations Retractable leashes allow dogs to get far ahead of you—often before you can respond to distractions, triggers, or hazards like traffic or loose dogs. 3. Equipment Malfunctions If the locking mechanism fails (and it often does), you may lose control at the exact moment you need it most. 4. Legal Considerations In many cities and public spaces, leash laws require a fixed-length leash no longer than 6 feet. Retractable leashes typically exceed that limit and may leave clients at risk for a citation. A Thoughtful Alternative: The 6-Foot Leash Many DOTR professionals choose to carry a 6-foot leash in their kit or vehicle, even if a client provides their own. This can be especially helpful if the client only has a retractable leash or one that feels unsafe or noncompliant with local leash laws. A standard 6-foot nylon, leather, or biothane leash offers: Better handling and control Less chance of tangling or wrapping Legal compliance in most cities A smooth, professional walking experience Language You Can Use with Clients: “Retractable leashes can be a little tricky when it comes to safety and control, especially in unpredictable environments. If you're open to it, I can use a standard 6-foot leash I have with me—it’s often a smoother experience for everyone.” You're always in control of how you operate—but it's worth considering the long-term safety and ease that comes with using a more stable, compliant leash. It's one of the small choices that can have a big impact on your day, your safety, and the care experience you provide. Stay safe. Stay prepared. And know that DOTR is always here if you'd like to talk through any gear-related concerns.
More Than a Dog Walk: Why Companionship is the Core of What We Do
If you think Dogs On The Run pet care is just about getting dogs from point A to point B… think again. Roughly 98% of the services we provide are so much more than just “walks” or drop-in visits. We’re in the business of companionship—which sometimes looks like a brisk walk, but often looks like curling up on the couch, watching their favorite show (yes, some dogs have preferences), and simply being there. Sounds a little unconventional? Maybe. But that’s what sets DOTR apart. Our clients aren’t hiring someone to clock miles—they’re trusting us to give their pets comfort, presence, and personalized attention. That’s luxury pet care. So… Walk or Watch TV? Before jumping into auto-pilot with a leash and a loop, pause and ask yourself: What does this pet parent really want? Exercise—or emotional support & potty break? Some parents absolutely want that cardio-focused outing. Others? They’re hiring you because they want someone their pet can bond with. They’re looking for calm energy, attentive companionship, and someone who gets their dog. In fact, more and more pet parents are saying things like: “I don’t need my dog walked 5 miles—I just want him sniffing, socializing, and feeling loved.” How to Tune In & Deliver: Ask the right questions at the consultation ➤ “Is your priority exercise or emotional support/potty breaks while you’re away?” ➤ “How does [Pet’s Name] like to spend time when you're not home?” Check the vibe A hyper dog may need LOTS of movement. A senior pup may just want quiet companionship. Watch the pet, not the clock A luxury service is not about doing “more”—it’s about doing what’s right for that animal. Communicate back to the client “We didn’t go far today, but [Pet’s Name] sniffed the breeze for 15 minutes and laid in the sun. He was in his happy place.” That’s value. That’s connection. That’s DOTR. We are not dog walkers. We are not task doers. We are companions, observers, and calm presences trusted to read the room—and the tail. By checking in, listening deeply, and leading with compassion, you’ll deliver a level of care no app or algorithm can ever match. This is luxury pet care. This is Dogs On The Run.
What to Do If You're Uncomfortable During a Client Consultation
At Dogs On The Run, your safety, comfort, and experience come first. While we hope every consultation leads to a great match, we also know that sometimes a client, environment, or energy just doesn’t feel right. And we want you to know—you are never expected to move forward with a client that doesn’t feel like the right fit. What To Do If Something Feels Off: Politely Pause the Consultation You might say: “Thank you so much for your time today. I’m going to check in with the DOTR Concierge Team and follow up shortly.” Don’t Commit On the Spot There’s no pressure to lock in dates or details. If your gut says no, listen to it. Contact Us Right Away Call, text, or email us. Let us know that it’s not a fit and you prefer not to proceed. Be Honest With Us We welcome your feedback—no judgment, only compassion. Please be open and let us know what felt off. Was it the pet? The home? The client’s energy? This helps us make informed decisions on whether we send another professional or choose not to move forward as a company. Reminder: We’ve Got You You’re not in this alone. One of the best parts of working with DOTR is that we back you up. Always. Our goal is for every match to feel like a win—for both you and the client. When it doesn’t, we want to hear from you. Not every opportunity will be the right one, and that’s perfectly okay. Your wellbeing matters. Your instincts are valid. And your voice helps us protect the integrity of our community. We’re here, we support you, and we trust your judgment.
How Client Can Pay for Services with Dogs On The Run
At Dogs On The Run®, we want you to spend your time doing what you do best—caring for pets, not chasing payments. That’s why once you’ve discussed your rate and service details during the consultation, we take over all billing and payment collection. Here’s exactly what to say to clients when the topic of payment comes up: Recommended Script for Consultations: “After we confirm services, you’ll have two easy ways to pay: You can log into your portal at www.DogsOnTheRun.com, or you’ll receive an invoice by email after services are completed." NOTE: If the invoice is over $500, DOTR does require a 50% deposit upfront. Clients will receive an invoice and/or have the ability to on our website. Payment Options for Clients: Clients can choose either: Log In to the DOTR Client Portal www.DogsOnTheRun.com Pay via QuickBooks Invoice (that is emailed to client) We also accept: Venmo: @DogsOnTheRun Zelle: Dogs On The Run | 760-521-9444 Cash (must be delivered to HQ or sent via Venmo/Zelle by you) HQ Address: 3176 Lionshead Ave Suite 101, Carlsbad, CA 92010 A Quick Recap for You: You discuss YOUR rates and understand client expectations at the consultation We update the profile (per your Paw Report after consultation), invoice the client, and collect payment You stay out of the money talk moving forward—we’ve got it handled! This is just one of the many perks of working with DOTR. It elevates your professionalism, removes friction, and keeps things seamless for both you and the client.
Elevating Your Worth: A Guide to Raising Your Rates with Grace and Professionalism
In the world of elite pet care, your time, expertise, and energy are your most valuable assets. As a pet care professional working within a high-touch, concierge-style model, it’s essential that your rates evolve in step with the elevated service you provide. Raising your rates isn't just a business decision—it's a reflection of your ongoing commitment to excellence. When Is It Time to Raise Your Rates? Your Expertise Has Deepened You've acquired certifications, managed complex care needs, or built a reputation for reliability and trust. That evolution should be mirrored in your pricing. You Haven’t Adjusted in 12–18 Months Annual or semi-annual rate reviews are a hallmark of any service provider. It's not about pricing out—it’s about preserving quality and sustainability. You're in Demand A fully booked calendar is a clear signal that your services are premium—and your rate should reflect that. You’re Delivering a Boutique Experience Customized care, concierge-style communication, and added touches like enrichment, detailed updates, or personalized attention should be factored into your rate. What Is an Appropriate Increase? For professionals delivering luxury care, a rate adjustment of 8–15% is not only acceptable—it’s expected. Consider the following: 8–10% for inflation, cost of living, and maintaining current service levels. 10–15% when adding certifications, elevating your offerings, or serving premium clientele in high-demand regions. Pro tip: Round to elegant, polished numbers. $48 becomes $50. $62 becomes $65. Price should feel intentional and worthy of your brand. How to Notify Clients with Elegance: Your clients value exceptional service. Present your rate adjustment with poise, gratitude, and confidence. Lead with appreciation and frame the change as part of your ongoing pursuit of excellence. Sample Message: "Dear [Client Name], It has been my absolute pleasure to care for [Pet’s Name]. I take pride in delivering a refined, personalized experience tailored to their unique needs—and to yours. As I continue to invest in elevated certifications, professional development, and maintaining the exceptional level of service you’ve come to expect, my rate will adjust from $X to $Y effective [Date]. If this rate no longer aligns with your current budget, the DOTR Concierge Team can help match you with another trusted professional who may be a better fit. This change ensures that I can continue to provide the highest caliber of care in alignment with the standards of Dogs On The Run. Thank you for your trust—it means everything. Warm regards, [Your Name]" Pro Tip: Raise With Intention, Not Apology Professionals in any high-end service industry—from private chefs to personal stylists—adjust their rates as their value grows. Pet care is no different. You offer peace of mind, safety, and an unwavering presence. That has a price—and it should reflect the experience you create. By approaching your rate adjustment with intention, elegance, and clarity, you reinforce your reputation as a sought-after, professional care provider—and invite clients to invest in a higher standard.
Set Yourself Up for Success—and Safety—from the Very Beginning
As an Independent Contractor working with Dogs On The Run, you have the flexibility to manage your approach to consultations. That said, we’d like to share a highly recommended practice that many professionals find helpful when meeting a brand new client: Consider asking new clients to activate their DOTR account before the consultation. Why this helps you: Know Who You’re Meeting Once a client has activated their account, you'll have access to their name, address, and other helpful information. This gives you the option to look up the client and their location beforehand—an added layer of preparation that many professionals appreciate. Plan Your Visit Confidently: Having the address in advance gives you a chance to understand where you’re headed, estimate your travel time, and familiarize yourself with the neighborhood. Added Safety Awareness: This small step supports your ability to make informed choices about who you meet and where. It also ensures the DOTR team is aware of your scheduled consultation. We Set the Expectation: When new clients are onboarded, we let them know they’ll be receiving an invitation to our client portal and encourage them to activate their account as part of the setup process. A Simple Way to Phrase It: “If you haven’t already, please activate your Dogs On The Run account before we meet. You should have an email invitation—this helps us stay aligned and prepared ahead of time.” As always, you’re in control of how you manage your client interactions. This is simply a suggestion to help you stay informed, protected, and professional. Thank you for continuing to bring excellence and heart to every service you provide.
Balancing Trust with Protection
At Dogs On The Run®, we pride ourselves on building long-term relationships rooted in trust, transparency, and exceptional care. Part of that trust includes handling client payments with consistency and professionalism. Here’s what you need to know: Standard Practice: In most cases, Dogs On The Run collects payment after services are completed. This approach reflects the high level of trust we’ve established with our Pet Parents and allows for a more relaxed, concierge-style experience. Deposit Policy: For any service where the invoice exceeds $500, we require a 50% deposit in advance. This policy ensures that you're protected for larger bookings, such as extended vacation care or multi-pet services. Use Your Best Judgment: While most clients are reliable, we also understand that you’re on the front lines during consultations. If, at any point, you feel uneasy or sense a financial red flag—whether it's a vague response about payment, unusual behavior, or a client expressing financial hardship—you are fully supported in requesting payment up front. This isn’t about being skeptical; it’s about protecting your time, energy, and peace of mind. We trust your instincts and want you to feel empowered to set boundaries that work for you. A Few Tips: If you’re requesting advance payment, let the client know it’s our policy in situations where up-front clarity helps ensure smooth service. Always communicate through the Time To Pet app to keep a record of agreements. We will help collect payment in advance. Loop in the Accounting Team if you’re unsure how to proceed—we’re here to help. Thank you for continuing to provide the level of care that defines Dogs On The Run. Your judgment, professionalism, and attentiveness are what make our community strong.
CATS - CATS - CATS
At Dogs On The Run, we’re always looking to align professionals with the opportunities that are the best fit. Right now, we’re gathering info on our cat care experts — and we’d love your input! If you have 5+ years of experience caring for cats and genuinely enjoy working with them, please reply and let us know: Do you have 5+ years of cat care experience? What do you love most about working with cats? Also, if you have a cat allergy or simply prefer not to work with cats, please let us know that too. There’s no judgment at all — we’re just making sure we understand your preferences so we can match you with the right clients. Thanks so much for being part of the DOTR community — your comfort and passion matter to us!
Add Value. Build Trust. Increase Your Earnings
At Dogs On The Run, we believe pet care professionals deserve to thrive—not just survive. One of the smartest (and simplest) ways to grow your income isn’t by working harder... it’s by working smarter and adding value to the client experience. Here’s one powerful strategy that benefits everyone involved—and puts more money in your pocket. The Opportunity: Turn Vacation Bookings into Weekly Walks If a client mentions they’ll be going out of town in the next 6 to 8 weeks, don’t wait to start building the relationship and just do a job..... Instead, suggest building a routine now with a few weekly walks leading up to their trip. Why? Because clients often don’t know what they need. But you do. Why It Works (for Everyone) For the Pet: They get familiar with your voice, scent, and energy. You’re not just a stranger showing up one day—you’re part of their routine. This reduces anxiety and stress during the actual vacation care. For the Client: They feel confident knowing their pet is in great hands. They get to observe your professionalism, updates, and communication style in action before leaving town. That confidence leads to repeat bookings and referrals. For You: You earn more visits before the vacation even starts—and increase your commission without chasing new leads. It also drastically lowers the risk of last-minute cancellations, because the relationship is already strong and the trust is built. What to Say to a DOTR Client During your Consultation: “Since your trip is coming up, would you be open to a few weekly walks or short visits leading up to your departure? It’s a great way for your pet to get comfortable with me before I provide extended care. It really helps with trust, especially for longer stays.” It’s a small suggestion with a big impact—and most pet parents appreciate the proactive care. The Takeaway: You're the Expert. Lead With Confidence. Pet parents are often overwhelmed, distracted, or unsure of what to expect when it comes to leaving their pets. That’s where you come in—not just as a sitter or walker, but as a guide and trusted professional who knows how to create a positive, stress-free experience for everyone. This approach builds loyalty, deepens your client relationships, and keeps your calendar full—without needing to constantly chase new clients. So the next time someone mentions an upcoming trip, remember: You’re not just offering care—you’re offering peace of mind. And that? That’s priceless.
F*ck It! Have Fun (And Show Pet Parents What You're Made Of)
Note: Know your audience. This Article was inspired by: Brian Sienkiewicz Let’s be real—pet care can be messy, magical, exhausting, and downright hilarious. You’re not just feeding a cat and walking a dog. You’re building trust. You’re holding down the emotional stability of someone’s entire household while they’re away. And sometimes, you're wiping muddy paws off a white couch in a home that costs more than your entire life. We see you. But here’s the deal: If you want to keep clients coming back (and referring their friends), you’ve gotta show up—and show off. We’re not talking about bragging or oversharing. We’re talking about letting pet parents see the real you and the genuine care you bring to every visit. Document the Joy: Snap that cute photo of their dog mid-zoomie. Share a video of their cat doing a high-speed hallway sprint. Send a sweet update with a pic and a quick note like: “He’s crushing nap time. Zero stress, all love.” Don’t overthink it. Pet parents love seeing their pets happy. It builds trust, it builds connection, and it sets you apart from someone who just "checks the boxes." Add Personality to Updates: "Fed. Walked. Pooped." is fine... but what if you could make that update feel like a mini love letter? Try something like: “Millie sniffed every. single. bush. on the block today—10/10 detective work. Also refused to walk past a balloon. She’s in top form.” That kind of light-hearted, observant commentary shows you’re present and that you care. Know Your Audience: Some pet parents want detailed updates with emojis and timestamps. Others just want to know everyone’s alive and well. Pay attention to how they communicate—and match their vibe. But if you're not sure? Start with fun and warm—then adjust as needed. Over-communicating is rarely a bad look. Why This Works: It shows you care. Anyone can feed a pet. Not everyone builds a connection. It creates repeat clients. People rebook with pros who get them and their pets. It makes referrals easier. When someone asks, “Who watches your pets?”—you want them to say, “Oh my sitter is amazing! She even sends videos!” TL;DR? Don’t just go through the motions. Lean in. Be creative. Be present. Be yourself. F*ck it—have fun. And let that energy show up in how you care, communicate, and connect. Your future clients (and your business) will thank you for it.
Be Recognized. Be Referred. Be Ready
Looking to grow your client base or just put yourself out there a bit more? If so, we’ve got an easy way to help: your very own DOTR Pet Care Professional Card. It’s a simple, clean way to showcase who you are, what you offer, and why pet parents should trust you. You can use it online or in print to boost visibility and build trust. Don’t have one yet? We’re happy to create one for you—just reply with: Your name (as you'd like it shown) Services you offer Any specialties or certifications (Fear Free, First Aid, etc.) A photo, fun fact about you or a testimonial! Here’s how you can use it once it’s ready: DIGITAL MARKETING – Where to Share Your Professional Card Online 1. Social Media Profiles (Personal + Professional): Facebook (Personal Timeline, Local Groups, Marketplace) Instagram (Feed, Stories, Reels—tag DOTR and use relevant hashtags) Nextdoor (great for hyperlocal promotion) LinkedIn (especially for highlighting certifications or unique skills) 2. Local Facebook Groups: Search: “[Your City] Pets,” “Pet Sitters in [City],” “Dog Lovers [City],” etc. Join and engage, then drop your digital card in relevant posts or comments (when allowed) 3. Community Apps & Forums: Nextdoor: Post in your neighborhood feed or service listings Craigslist: Under “Services – Pet Services” Reddit: Local subs like r/SanDiego or r/Carlsbad can be surprisingly effective 4. DOTR Channels (When Applicable): Ask April or the DOTR Concierge Team if there’s a spotlight opportunity, social post share, or featured listing 5. Digital Flyers & Email: Turn your professional card into a sharable flyer (PDF or image) Email it to local vet clinics, groomers, or trainers with a short intro and availability Include it in follow-up emails to potential clients or contacts PHYSICAL POSTCARD DROP-OFF – Smart Places to Leave Cards Veterinary Offices Independent vets often allow referral cards for trusted professionals Offer to leave a few with the front desk staff Pet Supply Stores Especially boutique or locally-owned stores (not chains) Ask to leave your card at checkout or on bulletin boards Grooming Salons High overlap with your ideal client base Ask if they ever refer sitters or walkers and leave a few cards Coffee Shops & Community Bulletin Boards Many local cafés have public posting areas Focus on shops near neighborhoods with high pet ownership Pet Friendly Apartment Complexes / Leasing Offices Ask if they’ll keep cards on hand for new pet parent residents Bonus if they already allow or encourage pets Pet-Friendly Hotels / Vacation Rentals Ask management if they accept or refer local pet sitters Target: Extended stays, boutique hotels, or Airbnb hosts Dog Parks Some have kiosks or boards—always respect the park rules Libraries / Community Centers / Churches These often have event boards or “Local Services” corkboards It’s a small step that can go a long way in building your presence and attracting the right kind of clients. Let us know if you want one—we’ll make it easy.
Want to Stand Out? Here's How to Elevate Your Paw Reports
At Dogs On The Run®, your professionalism, intuition, and presence are what set you apart. And one of the simplest ways to reinforce that connection with pet parents is through a well-crafted Paw Report—your proof of service and a moment to reflect your care and attention. You're never required to follow a script. But if you're looking for ways to truly impress clients and show them how deeply connected you are to their pet, here are some ideas you might consider the next time you send an update. What Was Your Favorite Part of the Visit? We know many of you work with the same pets daily, and it's easy to get into a rhythm. But even small details can show a client you're fully present. Whether it was discovering a new walking path, seeing the pup light up over a toy, or just a quiet moment on the couch, sharing what you enjoyed signals that you're not just clocking in—you’re engaged. Tip: A simple sentence like “He trotted so proudly down the street after finding a stick!” reminds clients you’re invested in the moment. What Was the Highlight for the Pet? Try viewing the visit from the dog’s perspective. What would they rave about? Was it sniffing a new bush? Meeting a neighbor dog? Rolling in the grass? These insights not only charm the pet parent—they reinforce your connection with the dog. Tip: “I think the highlight of Milo’s walk was walking past the taco truck—he sniffed like he was reading the menu.” Did You Notice Anything Worth Monitoring? This isn't about diagnosing—it's about sharing observations. A limp, unusual panting, head shaking, or a potty accident in a house-trained dog could all be helpful for the pet parent to know. Sharing small details shows you're attentive and proactive, which can be a big differentiator. Tip: “I noticed Sadie was licking her paw a bit more than usual today—might be worth keeping an eye on.” Did Anything Happen That the Pet Parent Should Know? Sometimes unexpected things happen—a loose dog, a scraped paw, a snack stolen off the sidewalk. It happens. Being open about it builds more trust, not less. You don’t need to dramatize—just inform. Tip: “A small off-leash dog barked at us during the walk. No contact, and Bentley stayed calm, but I wanted to let you know just in case he seems on edge later.” Next-Level Touch: Pet Photos If you’re looking to take your updates from helpful to heart-melting, photos go a long way. They're not expected—but they’re always appreciated. Here are a couple ways to capture more impactful photos if you're interested: Get on their level: A photo from the pup’s perspective brings clients into the moment. Treat + Pose: A quick treat or “sit” command can turn chaos into a picture-perfect memory. Bonus: Even a slightly blurry action shot can be gold when it shows personality! Why It Matters None of this is required. But the professionals who go the extra mile tend to get the callbacks, the referrals, and the loyalty. A thoughtful Paw Report shows clients that you're more than a task on their calendar—you’re a trusted part of their pet’s life. So if you're looking for a way to stand out, this could be a great place to start. You’re not just walking a dog. You’re narrating a moment of their story—and when that story is told with warmth, humor, and presence, clients remember it. Here is to STANDING OUT!
You Got the Booking—Now It's Time to Stand Out
Securing the booking is a win—but the way you show up before, during, and after is what sets you apart from the average pet sitter. If you want to build long-term relationships, earn repeat clients, and be the professional pet parents rave about, here’s how to take it to the next level: Touch Base Before the First Visit, Checking in 2–3 days before the reservation shows you’re proactive, organized, and attentive to detail. Ask if anything’s changed—feeding routines, access instructions, or emergency contacts. It’s a small gesture that makes a lasting impression. Pet parents want to feel confident—this is how you give them that peace of mind before the service even starts. Send a Thoughtful Update After You Begin, A quick message once services are underway is a game changer. Let them know how their pet is doing, share something sweet or funny—it helps them relax and feel connected while they’re away. This level of care shows you’re not just checking boxes—you genuinely care. Why This Matters: Clients aren’t just looking for someone to show up—they want someone they can trust, who communicates clearly, and makes their life easier. These small, intentional actions: Show professionalism Build trust Set you apart from hobby sitters and task-based apps The Bottom Line Booking the job is great—but delivering quality care with clarity and heart is what gets you remembered. If you want to grow your reputation and client base, this is what it looks like. High-quality care isn’t about doing more. It’s about doing the little things with intention.
Why Booking a Consultation Early is a Mark of True Professionalism
In the world of elevated pet care, everything begins with the relationship. Even if the service is months away, scheduling the consultation early reflects a level of professionalism that sets you apart. It’s not about filling your calendar—it’s about curating the right relationships. Connection Over Convenience Meeting ahead of time allows you to feel the energy of the home, meet the pet, and ensure it’s a good fit—for both sides. It's how trust begins. Safety Is Subtle True peace of mind comes from knowing you feel comfortable in the space. A consultation gives you time to observe, reflect, and decide with clarity. Luxury Is Clarity When expectations are aligned early, the experience is smooth, confident, and personalized. No last-minute scrambling—just elegant, seamless care. Graceful Exits Require Time If it’s not the right match, an early consult gives the pet parent time to make alternate plans—without stress. That’s respect. That’s professionalism. First Impressions Speak Volumes An early consultation is more than a meet-and-greet—it’s a reflection of your standard. You’re not just showing up. You’re showing care.
What Clients See: A Look Inside the DOTR Dashboard
At Dogs On The Run®, transparency, trust, and seamless communication are at the heart of what we do. As a Pet Care Professional, it's important to understand what pet parents see when they log into their account—whether through the app or the website. The more you know about their experience, the better you can support, guide, and impress them. Here’s a breakdown of the client-facing dashboard: Conversation This is where clients can send and view messages. It includes updates, confirmations, and check-ins from you. Pro Tip: Always use clear, kind language and professional tone. This is where your communication style shines! My Info Clients can update their contact information, emergency details, and household notes. Pro Tip: If something seems outdated or missing, kindly suggest they update it for everyone's peace of mind. Pets This section includes pet profiles—think feeding schedules, behavior quirks, medications, and anything else you should know. Pro Tip: Always review pet details before a new service and encourage clients to keep info current. Scheduling Clients can view upcoming services and request new ones. This is where the calendar magic happens! Pro Tip: Be timely with confirmations, and let your Concierge Team know if you spot any conflicts or inconsistencies. Invoices Here, clients can view and pay invoices and manage their payment methods. Pro Tip: If a client is confused about billing or due dates, refer them to this section and connect them with the Admin Team. Help This section links to support articles for pet parents—common questions, how-to guides, and troubleshooting tips. Why This Matters Understanding the client experience helps you elevate your own service. When you're in sync with what they see, you can: Anticipate their questions Provide smoother communication Ensure they feel confident and supported every step of the way At DOTR, professionalism is part of the package. The more we know, the better we serve. Let us know if you have any additional questions, we are here and happy to help!
Need Coverage for a DOTR Client? Here's What to Do
Life happens. Whether you're tending to your own schedule or simply need to pass the baton, the beauty of working with Dogs On The Run® is that you're never alone in providing exceptional care. When a change in availability arises, our collaborative community is here to support you—and more importantly, to ensure the pet parent experiences seamless service. Here’s how to handle coverage the DOTR way: thoughtful, discreet, and professional. Communicate with Intention If you’re unable to fulfill an upcoming service, simply draft a message within the client’s profile that clearly outlines what you’d like covered. Use ADMIN & USER to ensure the message reaches both the Admin Team and any professionals previously connected to the client. This quiet tap on the shoulder gives our trusted network the opportunity to step up, and ensures coverage is coordinated without chaos. Trust the Process We kindly ask that you hold off on alerting the client until coverage is confirmed. It’s our job to manage the moving pieces and keep the pet parent experience calm and confident. When we find the right fit—ideally someone who’s already worked with the client—we’ll communicate the update with care. Remember: not every prior professional remains on the account. If someone has been removed, it’s for good reason. Your role is to notify, not to navigate—let us take it from there. We’ve Got You One of the benefits of being part of DOTR is knowing that you don’t have to do it all alone. You’re still in control of your business, but you’ve got a support system that works quietly behind the scenes to uphold the same level of service you’re known for. Have questions or want to talk through the best way to approach a situation? Your Concierge Team is always here to collaborate. Together, we make care feel effortless—for everyone involved.
Let's Talk Rates (and Relationship Goals)
Let’s be real—your time, energy, and expertise are worth every penny. That’s why it’s important to discuss your rates clearly during the consultation and reinforce them afterward in your Paw Report. Why it matters: It sets professional expectations from day one. It helps avoid awkward money convos later. It shows you respect both your time and theirs. BUT—here’s the beauty of being independent: you can choose to be flexible when it makes sense. If you vibe with a pet parent and see potential for a long-term relationship, offering a thoughtful rate adjustment or package option can go a long way in building trust and loyalty. Tips to keep it smooth: Share a price range upfront to ensure the consult is worthwhile. Use the Paw Report to recap what was agreed. Need ideas? Peek at www.DogsOnTheRun.com/Services or chat with your Concierge Team. Bottom line: Be confident in your worth and empowered to use flexibility as a relationship-builder—not a discount.
Communication Matters: How to Reach the Right People at the Right Time
Great communication is one of the reasons clients trust us — and we want to make sure you’re always set up for success. Here's a quick reminder on how to properly message the DOTR team vs. the CLIENT when you're using the Time To Pet app or desktop platform. If You're Writing on a Client's Profile: You must select “ADMIN & USER” from the dropdown if the message is intended for the DOTR Admin Team. If you don’t select this, the system will default to sending your message as a text directly to the client — and what may have been meant as a note for us could be confusing for them. Remember: If you hit “CLIENT, USER, ADMIN” → it goes straight to the client via text. If you hit “ADMIN & USER” → the DOTR admin team and other professionals on the account see it. Want to message just the DOTR admin team? Use the CHAT feature at the bottom of the app screen. This goes directly to our Admin Team — and will not be seen by the client. It’s perfect for: Asking a behind-the-scenes question Giving us a heads-up Requesting a follow-up or internal note Tip to Keep It Polished: Before you hit send on any message, take a second to ask: “Is this meant for the client, the admin team, or both?” That one quick check helps us all stay aligned and professional. Thank you for your continued attention to detail and thoughtful communication. It’s what helps DOTR stand out — and why clients love working with YOU.
Stay Connected — Even Across Borders!
We’re excited to share a helpful tip that can elevate the client experience and make your communication smoother and safer: If you have a client traveling internationally — or even just a client who wants to stay closely connected — we highly recommend encouraging them to download the Time To Pet app on their phone. Here’s why it’s such a valuable tool to recommend: Stay connected anywhere — Clients receive real-time updates, messages, and paw reports, even when traveling abroad. Seamless communication — All updates and chats stay organized inside the app, eliminating the need for external apps like WhatsApp. Photos and daily reports — Clients enjoy adorable photo updates and detailed visit summaries, helping them feel close to their pets while they’re away. Secure and private — Communication stays within the DOTR system, protecting the safety and privacy of professionals, clients, and pets. Easy access to schedules and invoices — Clients can view upcoming reservations and past services without needing extra emails or calls. Improved response times — It’s faster and easier to check in, send updates, and answer questions all in one place. Better team coordination — Keeping everything in Time To Pet allows the DOTR team to support you quickly if any schedule changes or issues come up. Most importantly: This helps protect you as the professional by keeping everything secure, centralized, and professional — so you can focus on what you do best: providing exceptional care. If you need tips on how to introduce the app to clients or guide them through setup, don’t hesitate to reach out. We’re always here to support you!
Maximizing Your Opportunities with DOTR
We want to take a moment to share a few key recommendations that can help set you up for success and uphold the exceptional standard of care DOTR is known for: Be mindful of double-booking. Managing your schedule carefully helps avoid stress, ensures you’re fully present with each client, and protects your professional reputation. When schedules become overloaded, it increases the risk of missed appointments, rushed visits, or last-minute changes — all of which can impact client trust and future opportunities. Plan carefully to avoid backing out of reservations. When you accept a reservation, clients are making plans based on your commitment. Backing out at the last minute due to avoidable conflicts can create frustration and reduce trust. While we recognize that true emergencies happen, thoughtful planning helps keep client relationships strong and supports your long-term success. Consider the impact of trading opportunities. While some jobs may seem more appealing due to longer days or higher payouts, every opportunity is thoughtfully assigned based on client needs and professional fit. Swapping leads between professionals can sometimes lead to confusion or affect the client experience. We recommend honoring the jobs you take to help build a reputation for reliability — which often leads to even more rewarding opportunities. We are here to coach, guide, and support you as you build a thriving business with DOTR. If you ever need help balancing your schedule, choosing the right opportunities, or navigating client communication, please reach out — we’re here to help set you up for long-term success.
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