Think about the brands that have reshaped what people expect.

Amazon didn't become successful just because of pricing.
They became successful because they removed uncertainty.

People now expect:

• clear timelines
• proactive updates
• easy communication
• predictable next steps
• a process that feels effortless

That level of visibility has become normal.

And once expectations rise…

everything else starts to feel harder.

The Same Shift Is Happening in Pet Care

Pet parents aren't just looking for someone to "stop by."

They're looking for confidence.

They want to know:

• Who is coming
• When to expect them
• What happened during the visit
• What happens next
• That everything is handled

That's why Dogs On The Run exists.

When families work with DOTR, they come to expect a concierge-level experience:

• consistent communication
• confirmed details
• real-time visit updates
• seamless scheduling and billing
• professionalism at every touchpoint

Luxury isn't extra.
Luxury is reliability.

We don't need warehouses or drones to deliver excellence.

We deliver it through the small things done exceptionally well:

• clear confirmations
• predictable systems
• thoughtful follow-through
• care that feels easy

Because in pet care, the highest standard isn't just showing up.

It's removing worry.

Quick wellness awareness moment:
Hydration is one of the simplest health needs… and one of the easiest to miss.

Most pet parents think about food first.

But water intake often tells us just as much; sometimes more, about how a pet is doing.

Even mild dehydration can impact:

• energy
• digestion
• kidney function
• temperature regulation
• overall comfort

And changes in drinking habits can sometimes be an early clue that something else is going on.

Why Hydration Matters More Than People Think

Water supports nearly every body system.

Healthy hydration helps pets:

• regulate body temperature
• support kidney and urinary health
• maintain healthy digestion
• keep joints and tissues functioning well
• recover after exercise or heat exposure

For cats especially, hydration is a major wellness focus because many cats naturally drink less than dogs.

Subtle Signs of Dehydration or Low Intake

Hydration issues don't always look dramatic.

Professionals may notice:

• dry or sticky gums
• lower energy
• panting more than usual
• darker or smaller urine output
• constipation or straining
• pets ignoring the water bowl

Sometimes the first sign is simply:
"They didn't seem interested in water today."

Over-Drinking Can Be a Signal Too

Just as low drinking can matter, increased thirst can also be worth flagging.

A sudden increase in water intake may be associated with:

• diabetes
• kidney disease
• hormonal conditions
• medication side effects

Professionals don't diagnose, but noticing changes early can be helpful for families.

Field Awareness: Patterns Matter More Than One Day

Hydration is best viewed as:
baseline → change → trend

One quiet day isn't always concerning.
But repeated changes are worth noting.

The Takeaway for Independent Professionals

You don't need to measure water intake.
But being aware of hydration patterns, especially during warmer months or seasonal shifts, is part of elevated care.

The best professionals notice the small things early.

Weight is one of the most sensitive topics in pet care.

Families love their pets deeply, and conversations about weight can feel personal; even when the intention is purely wellness-based.

The goal is never to label.

The goal is to support comfort, mobility, and long-term health.

Here are professional, scope-appropriate ways Professionals can approach the topic with care.

1. Lead With Observation, Not Opinion

Avoid direct labels like:
"He's overweight."

Instead, focus on what you're noticing:
"I've noticed he seems to get tired a little faster on walks lately."

This keeps the conversation factual and non-judgmental.

2. Frame It Around Comfort and Mobility

Pet parents respond best when the focus is quality of life:

"I just want to make sure walks stay comfortable for him long-term."

Weight is a health conversation, not an appearance conversation.

3. Normalize How Common This Is

Because obesity affects over half of U.S. pets (APOP estimates ~59% of dogs and 61% of cats), this is not unusual.

A gentle reminder helps reduce shame:

"This is really common, especially as pets get older or routines shift."

4. Keep the Veterinarian as the Authority

Independent Professionals should never diagnose or prescribe.

A clean, professional redirect:

"It might be worth checking in with your vet at the next visit just to confirm he's in a healthy weight range for his joints."

This keeps you fully in scope.

5. Offer Small, Supportive Ideas (Not Big Changes)

If appropriate, some professionals mention simple wellness supports:

• slightly shorter, more frequent walks
• focusing on consistent movement
• spring routine resets

Avoid anything that sounds like a directive.

6. Use a Calm Script That Builds Trust

Here's a safe, professional template:

"Nothing urgent, I just noticed a small change in stamina recently and wanted to flag it early so you can keep him feeling his best."

That's it.
No pressure. No diagnosis. Just awareness.

Pet parents want their pets to thrive.

Professionals who communicate gently, stay in scope, and focus on comfort help families feel supported, not judged.

That is part of what elevates premium care.

One of the most valuable parts of professional pet care isn't just what happens during the visit.

It's what happens after:
communication.

For pet parents, updates are not "extra."
They are peace of mind.

The Time To Pet app makes it easy to keep everything organized; and when professionals use it thoughtfully, it elevates the entire client experience.

What Pet Parents Actually Want From Updates

Most families aren't looking for long reports.
They want three things:

• reassurance
• clarity
• connection

A great update answers the unspoken question:
"Is my pet okay and comfortable right now?"

Quality Over Quantity

More messages don't always mean better communication.

A short, thoughtful note is often more meaningful than multiple quick check-ins.

The goal is not noise.
The goal is confidence.

The Best Timing for Updates

Many professionals find it helpful to send updates:

• shortly after the visit begins (if needed)
• after the walk or care is complete
• at the end of an overnight or extended visit

Consistency matters more than perfection.

What Makes an Update Feel "Premium"

A high-quality update often includes:

Mood + Energy
"Relaxed and happy today — great energy on our walk."

Key Care Notes
"Drank water, went potty normally, settled right down afterward."

Warm Reassurance
"Everything went smoothly and she seems very comfortable."

That's concierge-level communication.

Photos That Build Trust

Photos are powerful when they show:

• calm body language
• comfort
• routine
• environment

A clear photo of a relaxed pet communicates more than a rushed leash selfie.

Why This Helps Professionals Too

Strong communication benefits everyone:

• fewer follow-up questions
• stronger long-term relationships
• higher retention
• more repeat requests

Professional updates are part of professional value.

Time To Pet isn't just a scheduling tool.
It's a relationship tool.

The professionals who communicate clearly and consistently aren't just providing care, they're providing peace of mind.

And that's what families remember.

Spring is a season of fresh air, longer walks, and new routines.
But for many pets, spring also brings something less enjoyable:

Allergy season.

Just like humans, pets can react to seasonal environmental triggers; and those reactions often show up long before a pet parent realizes what's happening.

The good news?
With early awareness and a few simple preventative habits, many pets can stay far more comfortable through spring.

Pets Don't Always "Sneeze" Their Allergies

When people think of allergies, they picture:

• sneezing
• watery eyes
• runny noses

But in dogs and cats, allergies most often show up as skin discomfort, not sniffles.

Common signs include:

• paw licking or chewing
• scratching more than usual
• face rubbing
• red or irritated skin
• recurrent ear irritation

For many pets, allergy season looks like itchiness; not congestion.

Common Spring Allergy Triggers

Spring allergies are usually caused by environmental exposure, including:

• tree and grass pollen
• weeds and seasonal plants
• mold spores from damp soil
• dust and airborne particles

Even pets who don't spend hours outdoors can be affected, especially after neighborhood walks or yard time.

Why Paw Licking Is One of the Biggest Clues

One of the most overlooked spring allergy signs is paw licking.

Pets pick up allergens on their feet during walks, then irritate the skin through repeated licking.

If a pet suddenly becomes focused on their paws this time of year, it's often worth paying attention.

Simple Ways to Support Pets During Allergy Season

Every pet is different, and ongoing allergy issues should always be discussed with a veterinarian. But many families find these small habits helpful:

• wiping paws after outdoor walks
• keeping bedding clean
• gentle grooming to remove pollen from coats
• staying consistent with flea prevention (fleas can worsen itching)
• noticing irritation early before it becomes infection

Spring comfort is often about reducing exposure and catching changes early.

The Dogs On The Run® Approach: Seasonal Awareness

At Dogs On The Run, we believe exceptional care is proactive.

Our trusted professionals often notice early signs like:

• increased scratching
• paw sensitivity
• ear irritation
• skin redness

Because consistent care teams don't just provide service, they provide awareness.

Spring wellness starts with paying attention.

Spring should feel joyful; not itchy.

With early awareness, consistent routines, and the right support, allergy season can be far more manageable for pets and families alike.

Sometimes the best spring reset is simply helping your pet feel good in their own skin.

Did You Know:

Forbes Advisor Notes:

• California is in the top five states for "most spoiled dogs"
• San Francisco is among the most expensive vet markets

What This Tells Us:

California pet parents are deeply invested; but also navigating:

• premium expectations
• premium pricing
• premium anxiety

That's why concierge-level care thrives here.

Final Takeaway for Professionals:

The pet care industry is growing fast: especially in states like California.

Families are:

• emotionally invested
• financially stretched
• seeking consistency
• willing to pay for trust

Professionals who understand this landscape are positioned to grow with it.

Did you know:

Forbes Advisor Reports:

• Americans spent $136.8 billion on pets in 2022
• That's an 11% increase from 2021
• Essential dog expenses average $1,533/year

What This Means:

Pet care is one of the fastest-growing consumer categories.

Families are spending on:

• grooming
• boarding
• walking
• daycare
• insurance
• wellness services

Pet Care is becoming more like the human wellness industry.

A California Lens:

Overall, California pet parents are navigating:

• higher service costs
• higher vet costs
• higher rent/housing pressure

Which makes trusted care even more valuable.

Did you know:

Forbes Advisor Reports:

• Millennials make up 33% of pet parents
• Gen X: 25%
• Baby Boomers: 24%

Why this Matters:

Millennials tend to value:

• convenience + technology
• transparency
• service experiences
• relationship-based care

They Are The Generation Most Likely To:

• pay for premium services
• expect app-based updates
• choose professionals over neighbors

The California Lens:

California has a high concentration of millennial households in metro areas ;which aligns directly with:

• Time To Pet app adoption
• concierge-style care
• recurring service demand

Did you Know:
Forbes Advisor reports:

• 97% of pet parents consider pets part of the family
• 51% say pets are as much family as a human family member

What this Means:

This is why pet parents:

• want photos
• ask detailed questions
• feel emotional leaving their pets
• care deeply about consistency

This isn't "extra."
It's the new normal.

From a California Lens:

In higher-income California markets, pets are often integrated into:

• daily routines
• wellness culture
• travel decisions
• family identity

So expectations for care are often closer to childcare than "dog walking."

Dogs On The Run is here to share recent studies and surveys to help you have another view on what you do everyday!

Did you know that a recent survey found:

• 33% of pets have ingested a foreign object (socks, bones, plastic)
• 7% of emergency vet visits involve food toxins
• 2% involve human medications

Translation:
Preventable emergencies are incredibly common.

As a trusted professional, you are often the first person to notice something off.

Field habits that matter:

• Do a quick scan for small objects before leaving pets unattended
• Flag any vomiting, unusual lethargy, or sudden behavior changes immediately
• Never assume "they won't eat that"; pets absolutely do

Your awareness protects pets and families.
Thank you for what you do!

One of the most important parts of professional pet care is something clients rarely see:

Safety checks.

Escapes don't usually happen because someone doesn't care.
They happen because of small, everyday moments:

• a door not fully latched
• a leash clip not secured
• a pet slipping through a gap
• a rushed transition

The good news?
Most escape risks are preventable with simple, consistent habits.

The #1 Rule: Transitions Are the Highest-Risk Moments

The most common escape points are:

• entering the home
• exiting the home
• loading into a yard
• switching leash/harness
• opening a car door

Teach yourself to slow down during transitions.
Calm is safety.

1. Door Discipline: Pause Before You Open

Before opening any exterior door:

• confirm the pet's location
• check for excitement or bolting behavior
• open slowly, not wide

Script mindset:
"I always confirm where the pet is before any door opens."

2. The Two-Step Exit Check

Every time you leave:

1. Pet secured (leash/harness on, or safely contained)
2. Door fully latched behind you

No exceptions.
Even "quick" exits count.

3. Leash + Harness Check Every Single Time

Even familiar gear can fail.

Before walking:

• clip is fully closed
• harness is snug (two-finger rule)
• collar is secure
• leash is not frayed

Quick habit:
Clip → Tug → Confirm

That tug test prevents disasters.

4. Never Assume a Gate Is Latched

Backyard visits are a major risk zone.

Always:

• visually check the gate
• test it with your hand
• confirm there are no gaps

Don't trust that someone else closed it properly.

5. No Doorway Crowding

Many pets slip out simply by being too close.

Best practice:

• ask for a sit or pause
• use your body as a gentle block
• create space before opening

This is especially important for fast, anxious, or young pets.

6. Avoid Leash Greetings With Unknown Dogs

Even friendly dogs can spook or lunge.

Leash-to-leash greetings can lead to:

• tangling
• slipping gear
• sudden bolting

Professionals don't do "on-the-fly" introductions.

7. Use Secure Containment When Needed

For pets known to bolt:

• baby gates
• closed interior doors
• double-leash setups (if approved)
• calm entry routines

Safety is customized.
Not one-size-fits-all.

8. Stay Present; Phones Down During Transitions

Photos and updates are great.
But transitions require full attention.

Doorways and leash moments are not multitasking time.

9. Confirm ID + Microchip Info (When Possible)

Professionals should know:

• pet's name and description
• emergency contact
• any known escape behaviors

This is part of being prepared, not paranoid.

10. If Something Feels Off, Pause and Ask

If a pet seems unusually anxious or unpredictable:

Slow down. Contain first. Communicate.

Loop in the DOTR team immediately if needed.

The Dogs On The Run® Standard: Calm, Consistent Safety

At Dogs On The Run, we believe luxury-level care is built on trust and prevention.

The best professionals don't just "hope nothing happens."
They build repeatable safety habits that protect pets every single day.

Because safety isn't dramatic.
It's disciplined.

Most escapes are preventable.

And the professionals who take 10 extra seconds to check doors, clips, and gates are the ones families trust for years.

As a trusted pet care professional, clients often feel comfortable with you, sometimes very comfortable.

That can occasionally lead to requests that fall outside of pet care, such as:

• "Can you watch my child while you're here?"
• "Can you drive me to the doctor?"
• "Can you pick up my prescription?"

These moments can feel awkward, especially when a client is being friendly or vulnerable.

But it's important to remember:
Your role is pet care and staying within scope protects everyone.

Why Boundaries Matter (For Safety and Clarity)

Requests involving:

• childcare
• personal transportation
• medical items

create serious liability and safety concerns.

Even with the best intentions, these are not services covered under pet care agreements.

A clear, kind boundary is always the right move.

The Best Response: Warm + Professional + Simple

Here's an easy script professionals can use:

"I really appreciate you asking, but I'm only able to provide pet care services through Dogs On The Run. I want to make sure everything stays safe and within our scope of care."

That's it.
No over-explaining. No guilt. Just clarity.

If They Push or Seem Disappointed

You can add:

"I completely understand, I just want to make sure I'm following our policies and keeping things professional."

The Golden Rule

When something feels outside pet care, the best next step is:
Loop in the DOTR team.

Example:

"That's a great question, let me check with the Dogs On The Run team so we can support you the right way."

This keeps the professional out of an uncomfortable spot.

Quick Examples for Common Requests

"Can you watch my kid while you walk the dog?"
"I'm so sorry, I'm only able to focus on pet care during visits, but I appreciate you understanding."

"Can you drive me to an appointment?"
"I'm not able to provide transportation, but I'm happy to make sure your pet is cared for while you're out."

"Can you pick up my prescription?"
"I'm not able to run personal errands, but I can absolutely keep everything pet-related handled here."

Bottom Line

Professional boundaries aren't cold.
They're part of delivering consistent, safe, high-quality care.

Clients trust professionals who are clear, confident, and kind.

And DOTR will always support you in those moments.

One of the best parts of providing great care is helping pet parents feel connected, informed, and at ease, even when they're away.

That's exactly why we encourage families to use the Time To Pet app.

It's not about "another app"…
It's about creating a smoother, more supportive experience for everyone.

How to Introduce It (Warm + Client-Friendly)

Instead of making it feel like a requirement, try framing it like a helpful tool:

"Just a quick note, the Time To Pet app is the easiest way for you to stay updated and have everything in one place. Most pet parents end up loving it once they start using it."

Simple, relaxed, and reassuring.

Why Pet Parents Appreciate It

You can share a few benefits in a natural way:

Easy Communication
"It keeps all messages, visit notes, and updates together so nothing gets missed."

A Photo & Video Gallery
"You'll be able to see photos and videos from each visit, and look back anytime."

Quick Access to Invoices & Payments
"You can view past and current invoices and pay directly through the app whenever it's convenient."

Simple Service Requests
"If you ever need to add or adjust visits, you can send requests right through the app."

It's a small step that makes everything feel more organized and stress-free.

A One-Sentence Script You Can Use Anytime

If you want something quick and natural:

"The Time To Pet app is a really easy way to get updates, photos, invoices, and scheduling all in one place; it helps keep everything simple for you."

Why This Helps You, Too

The app also supports you as a professional by keeping care details clear and communication streamlined, so you can focus on what matters most: the pets.

The Heart of It

Encouraging the app isn't about technology.

It's about:

• clarity
• connection
• consistency
• peace of mind

And pet parents truly feel that.

If your income depends solely on time-based services, you'll eventually hit a ceiling.

The professionals who last, and thrive, ask a different question:

"How can I make pet ownership easier?"
Not more complicated. Easier.

The Real Opportunity

Pet parents struggle with:

• Time
• Consistency
• Guilt
• Forgetfulness
• Physical limitations
• Overwhelm

You see these pain points every day. That's your roadmap.

Where Dogs On The Run Professionals Stand Apart

This is where Dogs On The Run professionals naturally think differently.

DOTR professionals aren't positioned as "extra help" they're positioned as trusted partners inside a household's pet care ecosystem.

That means noticing patterns, anticipating friction points, and thinking beyond the immediate task. Instead of asking "What am I booked for today?" the question becomes "What would make this pet parent's life easier right now?"

That mindset; seeing the whole picture, not just the service; is what allows DOTR professionals to add meaningful value without crossing boundaries or compromising quality. It's not about doing more. It's about doing what matters most.

Smart, Outside-the-Box Service Ideas

Pet Life Management
Think executive assistant; for pets.

Examples:

• Reminder systems (meds, refills, appointments)
• Seasonal prep (flea season, heat safety, holiday boarding prep)
• Travel prep checklists

You're managing life logistics, not just visits.

Subscription-Style Add-Ons
Predictable for them. Stable for you.

Ideas:

• Weekly yard cleanup
• Monthly bedding wash
• Quarterly pet supply check
• Seasonal safety checks

Subscriptions = smoother income.

Puppy Support Services
Not training; support.

Examples:

• Potty schedule reinforcement
• Crate routine assistance
• Social exposure outings
• Owner education during visits

New pet parents are overwhelmed and grateful.

Senior Pet Support
A massive, underserved need.

Examples:

• Mobility assistance
• Extra potty breaks
• Medication organization
• Quiet companionship

This is emotionally meaningful work; and deeply valued.

Post-Event / Post-Travel Services
Pet parents don't think of this; until you offer it.

Examples:

• After-party yard cleanup
• After-trip pet reset
• After-surgery support visits

Timing matters. Offer it before they realize they need it.

Pricing Mindset (Important)

These services are not "extras."

They are:

• Time
• Effort
• Responsibility
• Trust

Price accordingly. Flat fees often work better than hourly.

The future of pet care isn't just walking, sitting, or feeding.

It's problem-solving.

The professionals who win:

• Think holistically
• Reduce friction
• Anticipate needs
• Offer solutions before being asked

Make life easier for pet parents; and they'll happily pay you to do it.

Most pet care professionals think growth means more clients, longer days, more burnout.

That's backwards.

Some of the most sustainable professionals don't add clients; they add value.

Pet parents are already overwhelmed. If you're already in their home, the real opportunity is asking:
"What else could I take off their plate?"

Why add-on services work

• You're already trusted
• You're already on site
• Pet parents prefer one reliable person over juggling vendors
• Small tasks feel huge to busy households
• Add-ons increase revenue without increasing marketing costs

This isn't about upselling nonsense. It's about solving real problems.

High-Value Add-On Services to Consider:

Poop Patrol / Pet Waste Management
One of the most requested but least talked-about services.

Why it works:

• Pet parents hate it
• HOAs and landlords care
• Yards get unusable fast
• It's recurring and predictable

Examples:

• Weekly yard clean-ups
• Pre-party or pre-listing clean-ups
• Add-on during walks or visits

Tip: Price per visit or weekly flat rate. Gloves, bags, disposal plan = non-negotiable.

DIY Dog Wash Assistance (Not Grooming)
This is not grooming; it's practical bathing support.

Examples:

• Helping wash dogs at self-serve dog wash stations; so parents don't have to
• Rinse-offs after beach, hikes, mud, or daycare
• Basic towel dry + brushing

Why pet parents love it:

• Big dogs are hard
• Bathing is messy
• Many dogs hate tubs

Boundaries matter: no haircuts, no skin treatments, no medical claims.

Pet-Related Household Chores
Small things that create outsized relief.

Ideas:

• Washing pet bedding, blankets, and toys
• Cleaning food and water bowls properly
• Litter box deep cleans (not daily scooping)
• Refilling food containers
• Sanitizing crates or carriers

Pet parents notice this immediately; and remember who did it.

Home Reset Services (Pet-Focused)
This is where you really stand out.

Examples:

• Post-trip reset (food restocked, beds washed, toys picked up)
• Puppy zone reset
• Senior pet safety checks (rugs, stairs, gates)

You're not cleaning their house; you're restoring pet order.

Errands & Logistics Support
The invisible stressors.

Examples:

• Picking up food, meds, or supplies
• Dropping off samples or paperwork
• Coordinating vet or groomer hand-offs

Convenience is luxury.

Enrichment & Quality-of-Life Add-Ons
For pet parents who want more, not just care.

Examples:

• Puzzle rotation & setup
• Snuffle mats or scent games
• Puppy socialization outings
• Senior enrichment (slow walks, massage, quiet companionship)

These services deepen relationships and reduce price sensitivity.

How to Offer Add-Ons Without Feeling Salesy

You don't pitch. You observe.

Examples:

• "I noticed the yard is getting hard to use; would it help if I handled waste cleanup weekly?"
• "After beach walks, some clients like a quick rinse-off; want me to add that?"
• "Since I'm already here, I can wash the dog beds if you'd like."

Pet parents don't want more vendors.
They want less mental load.

Add-on services:

• Increase income per client
• Strengthen trust
• Reduce churn
• Make you harder to replace

If you're already caring for the pet, think beyond the leash. As always we are here and happy to support you in how to communicate, offer, and price add on services.

Hi there,

We're sharing the following for awareness only, so you can make informed decisions for your independent business.

A question for you

As part of your services, do you transport pets in your personal vehicle for any reason?

This could include things like:

• Pet taxi or vet appointments
• Picking up or dropping off pets for overnights or boarding
• Transporting pets between homes, sitters, trainers, groomers, or facilities
• Airport drop-offs or long-distance transport
• Any service where pets are in your care while being transported for compensation

If yes, you may want to explore a free federal registration option available through the USDA.

What this is

The USDA APHIS (U.S. Department of Agriculture – Animal & Plant Health Inspection Service) oversees the Animal Welfare Act (AWA).

Under the AWA, certain businesses that transport animals for hire may choose to register as a Class T (Transporter).

• ✅ Registration is free
• ✅ Completed directly by the professional (not DOTR)
• ✅ Applies only to specific transportation activities

Who regulates this, and why:

USDA APHIS regulates animal transportation under the AWA to:

• Promote humane handling during transport
• Set basic standards related to safety, containment, and care
• Provide oversight for businesses whose services include animal transport

This regulation is transport-specific; it is not designed for general pet sitting or dog walking.

When you might consider registering

You may want to look into Class T registration if:

• Transporting pets is a regular or advertised part of your services
• You are paid specifically for transporting pets
• You routinely have pets in your vehicle under your care (not just incidental movement)
• You want an added layer of clarity or documentation for your business operations

You likely do not need this if your work is limited to:

• Dog walking
• Drop-in visits
• In-home pet sitting
• Overnights where transport is not a core service

What this is not

• This is not a Dogs On The Run requirement
• This does not impact your ability to work with DOTR
• This does not change your independent contractor status
• This does not apply to most pet care services

DOTR does not register on behalf of professionals and does not determine whether this applies to your business.

How to explore it (if you choose)

1. Review the USDA's Animal Welfare Act information
2. Use the USDA Licensing & Registration Assistant to see if your services qualify
3. Apply directly online if appropriate

👉 https://www.aphis.usda.gov/awa/apply
(Class T registration is currently free.)

As an independent contractor, you are responsible for determining what registrations, licenses, or compliance steps are appropriate for your business. We're sharing this as educational information only, so you can decide what makes sense for your services.

Recent veterinary and public health reports have highlighted something many pet parents don't routinely consider: the cleanliness and condition of food and water bowls can directly impact pet health.

This information isn't about fault or blame; it reflects what research is showing about everyday feeding environments and bacterial exposure in companion animals.

For professionals working in homes and with pets daily, understanding these risks provides useful context for supporting comfort, safety, and overall care.

Why Bowl Hygiene Matters

According to veterinary and food safety sources:

• Pet bowls can harbor bacteria such as Salmonella and other pathogens when not cleaned regularly.
• Scratches and cracks in materials like plastic and ceramic can trap bacteria and moisture, making them harder to sanitize over time.
• Biofilm (a slimy bacterial layer) can form on bowls that appear visually clean but are not properly washed.
• Contaminated bowls can contribute not only to pet illness but also to cross-contamination in the home environment.

This makes feeding equipment a quiet but meaningful part of preventive pet care.

What Professionals Can Do (Within Scope)

This guidance is not about giving medical or nutritional advice.
It's about everyday, in-scope actions that support hygiene and safety during services.

✔ Be Aware of Feeding Surfaces

Notice:

• Buildup or residue on bowls
• Slime or film on water bowls
• Cracks, chips, or deep scratches
• Bowls placed in high-contamination areas (e.g., near litter boxes or entryways)

This awareness alone helps professionals understand environmental factors that may impact pet comfort or health.

✔ Practice Clean Handling During Services

When handling bowls or feeding:

• Wash hands before and after
• Avoid touching food with bare hands when possible
• Avoid setting bowls on visibly dirty surfaces
• Rinse or clean bowls you personally use during your service (when appropriate and permitted)

These small habits align with food safety standards and reduce accidental cross-contamination. (FDA)

✔ Support Safe Feeding Environments

When professionals are responsible for feeding as part of their services, many follow general hygiene best practices such as:

• Using clean bowls each visit when available
• Avoiding reuse of visibly dirty bowls
• Allowing bowls to dry fully between uses
• Storing food away from contaminants

These steps reduce bacterial growth risk and align with veterinary hygiene guidance. (AKC)

✔ Understand Which Bowl Materials Are Easier to Sanitize

Research and veterinary sources commonly note:

• Stainless steel bowls are non-porous and easier to clean thoroughly
• Plastic bowls may degrade over time and harbor bacteria in scratches
• Ceramic bowls are safe when intact, but damaged bowls are harder to sanitize (Newsweek)

Knowing this helps professionals make informed decisions when selecting or using bowls during services.

Why This Awareness Matters for Professionals

Pet care professionals are not responsible for a household's hygiene practices, but you are part of the pet's daily environment.

Understanding these risks helps professionals:

• Reduce preventable illness exposure
• Protect their own health and safety
• Support pets with sensitive digestion or immune systems
• Align with modern preventive care standards
• Elevate the quality and professionalism of their services

This is not about changing how clients feed their pets, it's about being informed and operating with best-practice awareness.

Recent veterinary reports show that more than half of dogs and cats in the U.S. are now classified as overweight or obese, with experts citing overfeeding and portion misjudgment as primary contributors.

Veterinary organizations including the ASPCA, VCA Animal Hospitals, and the Association for Pet Obesity Prevention continue to emphasize that this trend is not improving; and that excess weight significantly increases the risk of diabetes, joint disease, heart conditions, and reduced lifespan.

For pet care professionals, this means something important:
You may increasingly encounter pets whose comfort, stamina, or mobility are quietly affected, even when families are doing their very best.

What You Maybe Already Noticing on the Field

As obesity becomes more common, professionals may observe patterns such as:

• Pets tiring more quickly than expected
• Reduced enthusiasm for walks or play
• Heavier breathing with mild exertion
• Stiffness after rest
• Hesitation on stairs or jumping
• Discomfort in warm weather

These are not diagnoses; simply real-world observations that come from time spent actively caring for pets.

How Industry Experts Recommend Thinking About These Changes

Veterinary guidance consistently encourages:

• Early awareness
• Gentle intervention
• And collaboration; not confrontation

For professionals, that means viewing these signs not as problems to "fix," but as information that may help support the pet's comfort and safety during service.

If You Choose to Say Something: How to Do So Thoughtfully

When a pet's comfort or safety during service appears affected, many professionals choose to gently share what they're noticing, framed around the pet's experience, not weight or feeding.

Examples:

"I've noticed [Pet's name] seems to get tired a bit sooner during walks, and I wanted to share what I'm seeing so we can keep them as comfortable as possible."

Or:

"I've noticed [Pet's name] seems a little stiffer getting started lately, and I just wanted to flag it in case it's helpful."

This approach aligns with veterinary recommendations to:

• Avoid blame
• Avoid assumptions
• Keep communication centered on the pet's well-being

Staying Within Professional Boundaries

Industry guidance is clear that non-veterinary professionals should avoid:

• Diagnosing conditions
• Recommending diets or calorie changes
• Offering medical or nutritional advice

Instead, many professionals choose to redirect health or feeding questions back to veterinarians:

"Your vet would be the best person to guide anything nutrition-related — I just wanted to share what I'm seeing during our time together."

When It's Reasonable Not to Raise It

Not every observation requires a conversation.

If a pet is comfortable, completing services well, and showing no signs of strain, it may be entirely appropriate to simply remain aware and monitor over time.

Veterinary experts emphasize that meaningful intervention is most valuable when comfort, mobility, or safety are impacted; not based on appearance alone.

As obesity becomes more common across companion animals, professionals in the field are increasingly part of the early awareness ecosystem.

Handled with care, restraint, and respect, these small moments of awareness can:

• Prevent injury
• Improve comfort
• Preserve trust
• And strengthen the professional, client relationship

Pet care professionals are not expected to solve pet obesity, but they are uniquely positioned to notice subtle changes and respond with compassion, professionalism, and respect for boundaries.

And sometimes, that quiet attentiveness is exactly what makes the difference.

Once you understand why pricing feels emotional, the next step is learning how to navigate it with clarity and confidence.

Raising your rates isn't about becoming cold or transactional.
It's about building a business that allows you to show up consistently, professionally, and without resentment.

Price for Sustainability, Not Guilt Relief

If your rates don't allow you to:

• Rest
• Grow
• Invest in education
• And show up fully present

Then they are too low, regardless of how much clients "like" the number.

Sustainable pricing is not about greed.
It's about longevity.

Expect Resistance; and Don't Personalize It

Every business, in every industry, encounters price sensitivity.

Some clients will need time to adjust.
Some will move on.
Some will surprise you by staying without hesitation.

None of these outcomes are a reflection of your worth.
They are reflections of alignment.

Use Neutral, Confident Language

Avoid framing your rate increase as something shameful or burdensome.

Instead of:
"I'm so sorry, I hate to do this…"

Use:
"This is the new rate beginning on…"

Tone matters.
Clarity builds confidence, in you and in your clients.

Pay Attention to Who Stays

The clients who value your work most will adjust.

These are the relationships that sustain your business long-term, emotionally and financially.

Growth is not about keeping everyone.
It's about keeping the right ones.

Let Go of the Fantasy That Everyone Must Stay

Refinement is part of maturity in business.

Not every client is meant to grow with you forever, and that doesn't mean anything went wrong.

Sometimes growth looks like release.

A Simple Script You Can Consider

Here's a professional, calm way to communicate a rate change:

"I wanted to share an update regarding my rates. Beginning [date], my pricing will be adjusted to reflect current operating costs, continued education, and the level of care I provide. I truly appreciate your trust and support, and I look forward to continuing to care for your pet with the same consistency and dedication."

No apology.
No over-explaining.
Just clarity and confidence.

You can love animals deeply and still run a strong, profitable business.

Those two things are not in conflict, they depend on one another.

When your business is healthy, your care is better.
When your rates are sustainable, your service becomes consistent.
And when your confidence grows, so does your impact.

At Dogs On The Run, we believe empowered professionals build stronger communities; and that starts with honoring your worth unapologetically.

Most pet care professionals didn't choose this work because they wanted to sell something. You chose it because you care, about animals, about people, and about doing meaningful work that actually matters.

So when conversations around pricing stir up thoughts like:

Am I charging too much?
What if they say no?
What if they think I'm greedy?
What if I lose them?

…it isn't because you're bad at business.
It's because you're human.

But here's the quiet truth: avoiding rate increases doesn't protect your relationships. Over time, it quietly erodes your sustainability, your ability to show up rested, resourced, and fully present for the pets and families who rely on you.

You're Not Just Charging for Time; You're Charging for Peace of Mind

Your rate is not simply for a walk, a visit, or an overnight stay.

It represents your experience.
Your reliability.
Your education and training.
Your insurance and professional responsibility.
Your communication.
Your emotional labor.
Your availability.
And your accountability when things don't go as planned.

Clients aren't paying for minutes on a clock, they're paying for peace of mind.
And peace of mind is not cheap.

When Clients Hesitate, It's Not a Verdict on Your Worth

When someone pushes back on a price or needs time to think, it doesn't automatically mean:

• You're overpriced
• You're not worth it
• You made a mistake

Often, it simply means:

• They weren't expecting the change
• They need a moment to adjust
• Or they may no longer be the right fit; and that's okay

Not every client who leaves is a failure.
Some departures are alignment, not rejection.

Imposter Syndrome in Pet Care Is Real

Even seasoned professionals sometimes find themselves thinking:

Who am I to charge this much?
Am I really better than others?
Do I deserve this rate?

Imposter syndrome thrives in service industries because the work is personal, emotional, and relational.

But here's the grounding truth:
If you are consistent, reliable, professional, educated, insured, and trusted you are not pretending. You are operating a business.
And businesses charge what it costs to operate well.

Feeling uncomfortable about pricing is not a flaw, it's a sign that you care.
But caring deeply doesn't require you to underprice yourself.

Your work has value.
And acknowledging that is not selfish; it's sustainable.

As pet care professionals, we all want two things:

1. to honor the clients who helped build our businesses
2. to grow sustainably without undervaluing our work.

Balancing loyalty with growth isn't always easy, especially when pricing evolves over time. But with the right approach, you don't have to choose between gratitude and sustainability. You can have both.

Why Legacy Pricing Matters

Long-term clients aren't just customers; they're partners in your journey. Many of them believed in you early, referred others, and trusted you before your brand was widely known.

Honoring that loyalty with special or "legacy" pricing is a powerful way to show appreciation and strengthen long-term relationships.

But here's the reality:
As your business grows, so do your costs; insurance, technology, education, transportation, time, and operational support. Pricing for new clients must reflect those realities in order for your business to remain healthy and sustainable.

That's where communication and structure matter.

The Growth Pitfall to Avoid

One of the most common challenges pet care professionals face is pricing confusion caused by well-intentioned referrals.

When a long-time client refers a friend and casually shares their rate, the new client often expects the same price; even though that rate may no longer reflect your current business model.

This puts you in an awkward position:

• Either underprice your services
• Or have to explain why two clients are paying different rates

Neither is ideal; and both are avoidable.

The Simple Best Practice

When accepting referrals from legacy clients, kindly ask that pricing remain confidential.

This allows you to:

• Continue honoring your long-term clients
• Onboard new clients at current, sustainable rates
• Avoid pricing confusion
• Protect the value of your services

It's a small communication step that makes a major difference in building a professional, scalable pet care business.

A Client-Friendly Way to Say It

Here's a warm, professional message you can share with your long-term clients:

"I'm so grateful for your trust and support — truly. Referrals from you mean the world to me. As my business has grown, pricing for new clients reflects current costs and expanded services. Because you've been with me from the beginning, your rate is a special legacy rate I'm proud to honor.

All I ask is one small favor: when referring others, please keep your pricing confidential. This allows me to continue honoring your rate while also growing sustainably.

Thank you for being such an important part of my community!"

Why This Approach Works

This strategy:

• ✔ Honors loyalty without locking you into outdated pricing
• ✔ Prevents uncomfortable pricing conversations
• ✔ Supports long-term business health
• ✔ Protects your professional value
• ✔ Builds trust through transparency and respect

Most importantly, it positions you not just as a caregiver, but as a business owner with clarity, confidence, and structure.

Growing a pet care business doesn't mean leaving your original clients behind.

It means building something strong enough to support them and the future with intention.

At Dogs On The Run, we believe that empowered, educated professionals create stronger communities, healthier businesses, and better care for pets and families alike.

Creating a Calm Exit
Why the last moments of care matter more than you think

Animals tend to remember the emotional tone of the final moments of an interaction more strongly than what happened earlier in the visit.

In behavior science, this aligns with recency bias; the nervous system prioritizes the most recent emotional state when forming associations. For pets, that final emotional snapshot becomes the reference point for how they feel once the professional leaves.

A rushed, abrupt exit can leave a pet's body in a heightened state, even after an otherwise calm and attentive visit. A slow, predictable goodbye allows the nervous system to downshift and return closer to baseline before the pet is alone again.

Why This Matters (Professionally)

A calm exit can help reduce post-visit stress behaviors such as:

• pacing or restlessness
• vocalizing or whining
• hyper-vigilance at doors or windows
• difficulty settling after care

Over time, this also makes future visits smoother, because the pet's brain associates care with calm resolution, not sudden disruption.

This isn't about doing more, it's about ending well.

What a Calm Exit Can Look Like

(Not a rule. Not a script. A mindset.)

• Slowing your movements in the final minute
• Using consistent body language rather than hurried gestures
• Allowing the pet a brief moment to orient before you leave
• Keeping your energy neutral and grounded rather than upbeat or rushed

For some pets, this may mean quiet presence.
For others, it may mean a predictable pattern they've come to recognize.

The goal isn't perfection, it's emotional consistency.

Brain Food: The Science Behind It

Here's what research and behavior professionals consistently observe:

• Animals read emotional regulation before words.
• Tone, posture, and pacing matter more than verbal cues.
• The autonomic nervous system remembers patterns.
• Calm endings help condition calmer expectations next time.
• Predictability reduces stress.
• When pets know what comes next, their bodies feel safer.

This is why animals often seem "fine" during a visit but unsettled afterward, the exit was the most emotionally charged moment.

Helpful Resources (Optional Deep Dives)

For professionals who want to understand the why without overthinking the how:

• Dr. Karen Overall, DACVB — research on stress, predictability, and emotional regulation in animals
• Dr. Patricia McConnell — insights on body language, pacing, and how animals perceive human behavior
• Fear Free® principles — especially around transitions and decompression moments
• Temple Grandin — foundational work on how animals process sensory experiences and emotional memory

You don't need to quote these to clients.
You don't need to "teach" science.
This knowledge simply sharpens intuition.

A calm exit isn't an extra step, it's the final note of the care experience.

Professionals who end visits intentionally:

• support emotional regulation
• reduce stress behaviors
• build trust faster over time
• elevate care without adding time or effort

It's one of the quiet differences between showing up and leaving the pet better than you found them.

Creating a Calm Exit Instead of a Rushed Goodbye
Why the last 60 seconds of a visit matter more than you think

Most professionals focus on how a visit starts. Fewer think about how it ends.

But for many pets, the departure moment is when anxiety spikes — especially for pets prone to hyperarousal, attachment stress, or reactivity. A rushed exit can undo an otherwise calm, successful visit.

A calm exit isn't about doing more. It's about closing the loop intentionally.

Why Exits Matter

Pets don't experience time like humans. They experience transitions.

An abrupt departure can feel like:

• sudden loss of safety
• unfinished interaction
• heightened anticipation for the next change

When exits are calm and predictable, pets are more likely to:

• settle faster after you leave
• remain relaxed between visits
• associate your presence with regulation, not excitement

What a Calm Exit Actually Looks Like

A calm exit is slow, neutral, and predictable; not emotional or abrupt.

Examples:

• Lowering energy instead of hyping the pet before leaving
• Returning items (leash, bowls, toys) to their usual place
• Pausing briefly before leaving rather than rushing out the door

This helps the pet understand: "The visit is ending, and everything is okay."

Should This Be Done For All Pets?

Yes, but how it's done should vary by pet.

• Anxious pets: benefit from quiet, minimal interaction at departure
• Over-excited pets: need less verbal engagement and slower movement
• Independent pets (many cats): may prefer no interaction at all
• Affection-seeking pets: may need a short pause rather than extended goodbyes

There is no one-size-fits-all exit. The key is reading the pet, not following a script.

Should Pets Come To You At The End?

Often, no.

Allowing a pet to approach you, rather than calling them over, gives them agency and prevents overstimulation. If a pet chooses to stay where they are, that's information, not rejection.

For highly excitable pets, stepping away calmly without initiating interaction can actually reduce anxiety.

What If The Pet is Hyper?

Hyper behavior at the end of a visit usually means the pet is:

• overstimulated
• anticipating the next transition
• feeding off human energy

In these cases:

• reduce movement speed
• avoid high-pitched voices or "goodbye hype"
• pause briefly before exiting to let energy settle

Leaving calmly teaches the pet that departure does not equal chaos.

Why This Elevates Care

Professionals who manage exits well:

• reduce post-visit anxiety
• see smoother transitions between visits
• build trust faster with both pets and families

Families may not see the exit, but they feel the difference when their pet stays calmer after you leave.

A polished exit signals confidence, awareness, and experience.

Beyond the Basics ✨
Why Scent, Sound, and Pacing Matter During Visits

Premium pet care isn't louder, faster, or more interactive.

It's calmer, more intentional, and more aware of how animals experience the moment.

Most pets read environmental cues long before they respond to touch or voice. Understanding scent, sound, and pacing helps professionals create visits that feel safe, predictable, and grounding, especially for pets who are sensitive, anxious, or overstimulated.

Scent: The First Impression You Don't See

Animals experience the world through scent before sight or sound.

What professionals may want to be mindful of:

• Strong perfumes or colognes
• Lingering scents from previous homes or animals
• High-energy environments that carry stress scents

Optional considerations:

• Allowing pets a moment to process your presence before engagement
• Letting the pet initiate contact when appropriate
• Being neutral and consistent rather than overly stimulating

Why it matters:
A calm scent profile helps pets stay regulated and prevents unnecessary stress responses before care even begins.

Sound: Less Is Often More

Pets are extremely sensitive to tone, volume, and rhythm, even more than words.

Things professionals often observe:

• Higher pitches can increase excitement or anxiety
• Fast speech can signal urgency
• Silence can sometimes feel safer than reassurance

Optional approach:

• Speaking slowly and evenly
• Matching the pet's energy instead of trying to override it
• Allowing quiet moments during care

Why it matters:
Calm sound patterns help pets settle and trust the interaction, especially in unfamiliar or transitional moments.

Pacing: Moving at the Pet's Speed

Rushing through care doesn't save time if it creates resistance.

Helpful reminders:

• Pets may need a few extra seconds to transition between activities
• Sudden movements can feel unpredictable
• Slower pacing often leads to smoother cooperation

Optional mindset:

• Observe before acting
• Pause instead of pushing
• Let the pet's body language guide the flow of the visit

Why it matters:
When pets feel respected and unpressured, care often becomes easier not harder.

A Note on Individual Needs

Not every pet benefits from the same approach.

Some pets may:

• Prefer minimal interaction
• Become overstimulated by too much attention
• Need more space, not more affection

Professionals are encouraged to:

• Adjust based on each pet's personality and history
• Communicate observations with families
• Stay flexible rather than following a single "formula"

Why This Elevates Care

When professionals are aware of scent, sound, and pacing, care feels:

• Thoughtful
• Intentional
• Calm
• Premium

Families may not always see these details but pets feel them.

That's the difference between simply completing a visit and delivering elevated care.

Beyond the Basics ✨
The Power of Narrating Care (Why Talking Through What You're Doing Matters)

Great pet care isn't just about what you do, it's about how clearly the pet understands what's happening.

One subtle habit that separates basic care from premium care is narrating the visit. This doesn't mean constant chatter. It means calmly, intentionally letting the pet know what's coming next.

To a pet, uncertainty is often more stressful than the task itself.

Why Narrating Care Works

Animals are exceptional at reading patterns, tone, and pacing. When actions happen without warning, even familiar routines can feel unpredictable.

Narration helps by:

• Reducing surprise responses
• Creating predictability
• Lowering nervous system arousal
• Building trust through consistency

For many pets, especially anxious or sensitive ones, narration acts like a verbal cue system that fills in the gaps humans often overlook.

What Narration Can Look Like (In Real Life)

This isn't about scripts. It's about clarity.

Examples:

• "I'm going to clip your leash now."
• "I'm opening the door."
• "We're heading outside."
• "All done, I'm going to leave now."

The words matter less than the calm tone and steady pace.

Pets quickly associate these phrases with outcomes. Over time, this reduces hesitation, startle responses, and resistance.

Does This Apply to All Pets?

Yes; but how you narrate matters.

Dogs:
Many dogs respond well to consistent verbal markers paired with body movement. Narration helps dogs that freeze, pull away, or become overly excited during transitions.

Cats:
Cats may not respond overtly, but narration reduces startle responses and defensive behaviors. Soft, predictable cues are especially helpful before approaching, touching, or exiting a space.

Highly energetic or overstimulated pets:
Narration should be slower and more minimal. Fewer words, lower tone, and longer pauses often work better than enthusiastic chatter.

What If a Pet Is Over-Excited or Hyper?

In these cases, narration should slow the moment, not escalate it.

Helpful adjustments:

• Lower volume, slower speech
• Fewer words
• Longer pauses between actions
• Matching calm body language with calm narration

Sometimes narration sounds like:

• "Waiting…"
• "Easy."
• "We're pausing."

Less is more.

What This Does for the Client Experience

While clients may never hear the narration directly, they often see the results:

• Pets settle faster
• Transitions look smoother
• Reports reflect confidence and control
• Care feels intentional, not rushed

Professionals who narrate care often communicate more clearly in updates because they're already observing and anticipating behavior in real time.

Why This Elevates Care

Narrating care transforms routine tasks into clear, predictable experiences for the pet.

It signals:

• Awareness
• Thoughtfulness
• Emotional intelligence
• Confidence under pressure

And the best part?
It costs nothing, adds almost no time, and compounds trust visit after visit.

✨ The 30-Second Arrival Ritual
A simple way to help pets settle before care begins

Those first moments when you arrive matter more than most people realize. Before leashes, bowls, or checklists, animals are reading the room, energy, pacing, posture, and intention.

Many experienced pet care professionals find that slowing the start of a visit helps pets regulate faster and sets a calmer tone for the entire service.

What this can look like (not a requirement; an option):

• Pausing just inside the door to let the pet approach on their own terms
• Keeping movements soft and predictable
• Allowing a few seconds of observation before engaging
• Matching the pet's energy rather than rushing to redirect it

This brief pause gives pets a chance to process your arrival without pressure. For some, it lowers excitement. For others, it builds trust. And for anxious or sensitive animals, it can prevent stress before it starts.

Important considerations:

• Not all pets benefit from the same approach.
• Confident, social pets may seek immediate interaction. More cautious pets may need space.
• Highly energetic pets may settle faster with structure rather than stillness.
• A calm, purposeful transition into movement can be just as grounding.
• Cats and small animals often prefer distance first, followed by quiet presence.

There's no single "right" ritual — the skill is reading the pet and adjusting in real time.

Why professionals find this helpful:

• It supports smoother transitions
• It can reduce reactive behaviors
• It builds confidence with pet parents when explained clearly
• It reinforces professionalism through intention, not effort

This isn't about adding time or changing how you work.

It's about starting with awareness and letting the pet lead the pace.

Premium pet care isn't about doing more.

It's about doing things with intention.

Two professionals can perform the exact same service; same time, same pet, same home; and deliver wildly different experiences.

The difference isn't effort. It's awareness.

Beyond the Basics is about the small, often invisible upgrades that help pets feel safer, calmer, and more understood; and help professionals show up with confidence and polish.

These are moments that don't add time or cost, but they change how the visit feels, for the pet and the family.

Welcome to Beyond The Basics Series!

Animal behavior, instincts, and perspective

The Fun Fact

Dogs spinning before lying down isn't random, quirky behavior, it's instinctual.

This behavior dates back thousands of years to when dogs slept outdoors. Spinning helped them:

• Flatten grass or bedding
• Check for threats
• Position their body for safety and warmth

Even on a couch or bed today, that instinct remains.

What the Spin Is Telling You

The type of spin matters more than the spin itself.

• One or two relaxed circles: The dog feels safe and is settling naturally
• Multiple tight spins or pacing: The dog may be uncomfortable, overstimulated, or unsure
• Spinning followed by standing back up: The environment may not feel safe yet

This is a moment where professionals can gather valuable information without touching or speaking.

What Professionals Should Watch For

• Is the dog relaxed or tense while spinning?
• Are their movements loose or rigid?
• Do they lie down fully or pop back up?

These cues tell you whether the dog is:

• Calm and regulated
• Needing more space
• Not ready to settle yet

What NOT to Do

• Don't rush the dog to "just lay down"
• Don't interrupt the process
• Don't correct or redirect unless safety requires it

Let the spin finish. It's part of how the dog self-regulates.

Why This Elevates Care

Professionals who notice small behaviors like this:

• Catch stress early
• Adjust the environment proactively
• Avoid unnecessary handling
• Build trust through observation rather than control

Understanding instinct means you don't need to force calm you allow it.

Cheers to learning & growing!

Animal behavior, instincts, and perspective

The Big Idea

When a pet is anxious, affection alone doesn't calm them. Predictability does.

For many dogs and cats, especially those with anxiety, reactivity, or a sensitive nervous system, routine equals safety. Consistency tells their brain: I know what's coming next. I can relax.

Professionals who understand this can reduce stress without ever raising their voice or forcing interaction.

What's Really Happening

Anxious pets live in a constant state of scanning. Their nervous system is asking:

• What's changing?
• What's unpredictable?
• What do I need to prepare for?

When routines are inconsistent, that internal alarm stays on.

Affection without structure can actually increase stress. Imagine someone hugging you repeatedly when you're already overwhelmed it doesn't solve the problem.

What Pets Actually Need

• Consistent arrival times
• The same entry routine
• Familiar movement patterns
• Predictable feeding, walking, or litter schedules
• Calm, neutral energy instead of constant engagement

For anxious pets, less interaction paired with more consistency often produces faster trust than affection ever could.

What This Means for Professionals

• Show up the same way every time
• Move slowly and intentionally
• Don't rush bonding
• Let the pet approach you
• Use routine as your primary calming tool

Why This Elevates Care

Professionals who respect routine:

• Reduce anxiety-related behaviors
• Prevent reactivity before it escalates
• Build trust faster and more sustainably
• Communicate more effectively with families

Calm care isn't about doing more.
It's about doing the same things, the same way, consistently.

A Professional Guide for Pet Care Professionals
(And why it's often misunderstood)

Cats don't express trust loudly, and that's where many well-intentioned professionals misread them.

Unlike dogs, cats don't seek reassurance through constant proximity or overt affection. Their trust is shown quietly, through choice, restraint, and subtle communication. For Pet Care Professionals, understanding these signals is critical to providing calm, respectful, high-quality care, especially in a client's home.

When you understand how cats actually show trust, interactions become safer, smoother, and far more successful.

Trust, in a Cat's World, Equals Safety

At the core of feline behavior is one question:
"Do I feel safe here?"

Cats are both predators and prey. Their nervous systems are designed for vigilance. Trust is not given easily, and when it is, it's intentional.

For professionals, this means:

• A cat does not need to approach you to trust you
• A cat remaining relaxed in your presence is often the goal
• Forcing interaction can erode trust quickly

Neutral coexistence is often a sign of success.

The Slow Blink: A Key Professional Signal

One of the clearest indicators of feline trust is the slow blink.

When a cat slowly closes and reopens their eyes while oriented toward you, they are briefly lowering their guard. This is a vulnerable act in feline communication.

Professional takeaway:

• A slow blink is not drowsiness
• It is a sign of comfort and safety
• Returning a slow blink, without approaching, can reinforce trust

This is one of the few moments where non-action is the correct response.

Proximity Without Engagement Is Affection

Cats often show trust by choosing to be near, not necessarily interactive.

This may look like:

• Remaining in the same room
• Sitting on a nearby surface
• Following you from space to space without contact
• Settling within visual range

For professionals, this matters because:

• A cat choosing proximity is already regulating
• Attempting to "close the gap" can create pressure
• Allowing space strengthens long-term comfort

Shared space is meaningful communication in feline care.

Belly Exposure Is Comfort; Not Consent

A cat exposing their belly is frequently misinterpreted as an invitation to touch. In reality, it signals comfort, not permission.

The belly is a vulnerable area. Showing it means the cat feels safe in the environment, but many cats do not want it touched.

Professional best practice:

• Observe, don't assume
• Respect the boundary
• Let the cat initiate physical contact

Ignoring this distinction is one of the fastest ways to damage trust.

Head Bunting and Facial Rubbing

When a cat gently bumps their head or rubs their face against you, they are engaging in scent exchange.

Cats have scent glands around the face, and this behavior signals familiarity and acceptance.

For professionals, this is a strong indicator that:

• Your presence is non-threatening
• The cat recognizes you as part of their environment
• Trust is being established on the cat's terms

Respond calmly. Over-excitement can interrupt the moment.

Independence Is Often a Sign of Trust

A trusting cat may:

• Walk away after brief interaction
• Decline attention
• Leave the room calmly

This is not rejection. It's confidence.

Cats that trust their environment don't need constant reassurance. They know safety and connection are available when they choose them.

Professionals should view relaxed independence as a positive outcome, not disengagement.

Why This Matters in Professional Care

Misreading feline trust signals can lead to:

• Unnecessary stress
• Scratching or defensive behavior
• Negative reports from clients
• Avoidable safety incidents

Understanding feline communication allows professionals to:

• Reduce pressure
• Build rapport without force
• Provide emotionally respectful care
• Accurately report behavior to pet parents

Great cat care is often quiet, uneventful, and subtle and that's exactly the point.

Think Like a Pet: Professional Guidelines

• Let cats initiate interaction
• Value calm presence over physical contact
• Observe body language before acting
• Respect boundaries without taking it personally
• Document behavior factually, not emotionally

Trust is built through consistency and restraint.

Cats don't show trust the way humans expect and that doesn't make it any less real.

For Pet Care Professionals, understanding feline trust means recognizing that less interaction often reflects more comfort.

When you think like a pet, you don't try to win affection.
You create safety.

And for cats, safety is everything.

A professional perspective for Pet Care Professionals

If you work with dogs long enough, you hear it constantly:

"They're perfect at home."
"They only do this on leash."
"They've never acted like this before."

As a Pet Care Professional, it's critical to understand that this is often true.

Dogs are not inconsistent. They are contextual.

The leash fundamentally changes how dogs experience the world—and understanding that difference is essential for safer handling, better walks, and stronger trust with both dogs and pet parents.

Home Is Predictable. The Leash Is Not.

At home, dogs operate in a controlled environment.

They know:

• The layout
• The smells
• The sounds
• The routines
• How to create space when needed

Home provides predictability and predictability supports regulation.

Once a leash is clipped on, that stability disappears. The environment becomes louder, faster, and less controllable. New stimuli arrive without warning, and the dog must process all of it while remaining physically connected to a human.

This isn't a personality shift.
It's a situational load increase.

The Leash Removes Choice

One of the most important distinctions professionals must understand: the leash limits agency.

Off-leash or at home, a dog can:

• Move away from discomfort
• Pause and observe
• Create distance
• Self-regulate

On leash, those options are restricted.

When dogs cannot increase distance, they often increase communication. That communication may look like:

• Barking
• Lunging
• Freezing
• Pulling
• Hypervigilance

These behaviors are not defiance. They are adaptive responses to reduced choice.

Your Body Is Part of the System

On leash, your body is no longer just present, it's connected.

Dogs immediately feel:

• A tightened grip
• A shortened leash
• A change in breathing
• Subtle bracing or hesitation

Many leash reactions begin before the trigger is fully visible because the human noticed first. Dogs read these changes through pressure and movement, not intention.

Professional awareness matters here not blame, but responsibility.

Leashes Force Unnatural Social Interactions

Dogs naturally communicate through curved movement, distance, and choice.

Leashes create:

• Straight-line approaches
• Face-to-face pressure
• Inability to disengage

What might be a neutral or friendly interaction off-leash can feel confrontational when movement is restricted.

As professionals, we must recognize when a dog is not "misbehaving," but simply lacking the ability to communicate comfortably.

Context Shapes Confidence

A dog that appears confident at home may struggle outside because:

• Sensory input is significantly higher
• Environmental control is lower
• Expectations remain high
• Regulation must be sustained longer

Leash behavior often reflects coping capacity, not training gaps.

This is why a dog can be relaxed indoors and reactive outdoors without contradiction.

What This Means for Professional Care

Understanding leash behavior through a contextual lens changes how professionals approach walks and transitions.

It encourages us to:

• Prioritize emotional regulation before movement
• Adjust expectations based on environment
• Advocate for space when needed
• Slow down entrances and exits
• Communicate clearly with pet parents about what we're observing

This isn't about fixing dogs.
It's about supporting them appropriately.

Think Like a Pet: Professional Best Practices

• Observe before moving
• Maintain consistent leash handling
• Avoid rushing greetings or transitions
• Watch for early stress signals
• Advocate for distance without apology
• Document patterns, not judgments

Small, thoughtful adjustments reduce risk and improve outcomes over time.

The leash doesn't reveal who a dog is.
It reveals how a dog is coping.

A guide for Pet Care Professionals

As a Pet Care Professional, your arrival sets the tone for everything that follows.

Before the leash goes on.
Before the walk begins.
Before the Paw Report photo.
Dogs are already reading you.

If you want smoother transitions, calmer greetings, and safer, more predictable interactions, it helps to think like a pet,, not a human.

1. Your Presence Is Detected Before the Door Opens

Dogs experience the world through scent first.

By the time you unlock the door, the dog often already knows:

• Someone familiar (or unfamiliar) is arriving
• The emotional state you're carrying
• Whether this moment feels routine or unexpected

What this means for professionals:
You are entering an environment where the dog is already processing change. Slow, intentional entry matters more than enthusiasm.

2. Dogs Read Energy, Not Intent

Dogs don't care that you mean well. They respond to what your body communicates.

They notice:

• Your pace
• Your breathing
• Tension or softness in your posture
• Whether your movements feel predictable

A rushed, distracted entrance, even from a trusted professional, can trigger excitement, anxiety, or shutdown.

Professional takeaway:
Calm energy creates cooperation. Fast energy creates reactions.

3. Body Language Is the First Conversation

Before words, treats, or commands, dogs register:

• Are you approaching directly?
• Are you leaning over them?
• Are your hands moving quickly?

In canine language, direct pressure can feel confrontational—even when affection is intended.

Best practice:

• Enter sideways when possible
• Avoid looming or reaching immediately
• Let the dog orient to you first

This reduces jumping, freezing, or defensive responses.

4. Dogs Track Environmental Shifts

Dogs are exceptional pattern readers.

They notice:

• Keys and door sounds
• Shoes coming off
• Bags being set down
• Changes in routine

These cues help dogs predict what comes next, walk, feeding, crate time, rest.

For professionals:
Consistency matters. Repeating the same calm entry sequence builds trust faster than verbal reassurance ever will.

5. Connection Comes After Regulation

The greeting you want soft eyes, relaxed body, engagement only happens once the dog feels oriented and safe.

That pause you take matters.

Dogs don't need immediate interaction.
They need clarity.

Professional insight:
Allowing a dog a few seconds to process you often leads to better cooperation for the entire visit.

Why This Matters in Professional Care

Many challenges professionals face jumping, leash resistance, anxiety, avoidance don't start during the service.

They start at the door.

When professionals adjust how they enter a space, dogs respond with:

• Faster settling
• Improved leash manners
• Increased trust
• Reduced reactivity over time

This isn't about control.
It's about communication.

Think Like a Pet: Professional Best Practices

• Pause before engaging
• Soften your posture
• Breathe before moving forward
• Let the dog approach when possible
• Match the dog's emotional pace not your schedule

Small adjustments create big results.

A Practical Guide for Pet Care Professionals & Families

The first few months of a puppy's life are a critical developmental period.

During this time, puppies are forming lifelong impressions about the world, people, and routines.

According to the American Veterinary Society of Animal Behavior (AVSAB) and the San Diego Humane Society, thoughtful socialization during early puppyhood helps prevent fear, anxiety, and behavior challenges later in life.

For pet care professionals, this stage presents a unique opportunity to support both puppies and the families who love them.

What "Good Socialization" Really Means

Socialization isn't about exposing puppies to everything at once.

It's about positive, controlled experiences that help puppies feel safe and confident.

Effective socialization:

• Happens gradually
• Respects the puppy's comfort level
• Prioritizes calm, positive interactions
• Builds routine and predictability

Small, consistent experiences are far more impactful than big, overwhelming ones.

How Pet Care Professionals Can Support Puppies & Families

Independent pet care professionals play an important role during this stage by providing consistency, structure, and reassurance.

Helpful, optional ways professionals often support families include:

• Maintaining predictable routines during visits
• Introducing new environments or sounds gradually
• Observing and respecting puppy body language
• Communicating patterns, progress, or sensitivities
• Ending experiences on a positive note

This thoughtful approach helps puppies feel secure and helps families feel supported.

Helpful Socialization Tips to Share With Pet Parents

Pet parents often want to do the right thing but feel unsure where to start. Sharing simple, grounded guidance can make a big difference.

Key reminders for families:

• Short, positive experiences are more effective than long outings
• Puppies should be allowed to observe before engaging
• Signs of stress (freezing, backing away, tucked tail) mean it's time to pause
• Routine helps puppies feel safe
• Progress isn't linear, ups and downs are normal

Socialization should feel supportive, not stressful.

Socialization Before Full Vaccination

Veterinary behavior experts agree that behavior challenges are one of the leading reasons dogs are surrendered.

For this reason, AVSAB supports safe, controlled socialization before full vaccination, when done responsibly.

Best practices include:

• Clean, low-risk environments
• Avoiding crowded or uncontrolled dog areas
• Choosing calm, healthy interactions

Balancing safety and development helps puppies grow into confident adults.

Why Routine Care Matters So Much

Routine is one of the most powerful tools for building confidence.

When puppies know what to expect:

• Stress is reduced
• Learning happens faster
• Trust builds naturally

Consistent schedules, familiar caregivers, and predictable environments help puppies feel secure.

Calm, Reward-Based Care Makes a Lasting Difference

How a puppy feels during experiences shapes how they respond in the future.

Reward-based, humane approaches — calm voices, gentle handling, patience — help puppies associate new experiences with safety and trust.

This approach supports both emotional wellbeing and long-term behavior.

Supporting the Relationship, Not Just the Puppy

Early care isn't just about the puppy.

It's also about helping families feel confident, informed, and supported.

When families feel understood:

• Trust deepens
• Communication improves
• Long-term relationships form

Pet care professionals who lead with clarity and compassion often become trusted partners for years to come.

A Shared Goal

Thoughtful socialization benefits everyone involved:

• Puppies grow into confident companions
• Families feel supported during a critical stage
• Professionals build trust and long-term relationships

This work matters and when it's done with intention, it creates lasting impact.

We've received a few questions following recent emails and headlines about proposed "No Tax on Tips" legislation. We want to proactively clarify how tips are handled at Dogs On The Run and how they are reflected on your year-end 1099.

How Tips Are Handled

• All tips are paid 100% to the pet care professional.
• Dogs On The Run does not take a percentage of tips.
• Tips are tracked separately from service payouts for transparency.

How 1099 Reporting Works

• A 1099-NEC reports the total gross amount paid to an independent contractor during the year.
• This total includes service payouts and any tips that were paid through the Dogs On The Run platform.
• Dogs On The Run is required by the IRS to report gross payments and does not determine what portion of income may or may not be taxable.

About "No Tax on Tips" Discussions

• Current discussions and announcements largely apply to W-2 employees, not independent contractors.
• Even if future deductions become available, any qualifying deductions would be claimed by the individual when filing their personal tax return.
• Dogs On The Run cannot exclude tips from 1099 reporting or apply tax exemptions on behalf of contractors.

What This Means for You

• Your 1099 will reflect the full amount paid to you, including tips.
• If deductions or exclusions apply in the future, your CPA or tax advisor will help you determine eligibility and claim them on your return.
• We will continue to monitor IRS guidance and communicate if anything changes.

Dogs On The Run is committed to transparency, compliance, and ensuring professionals are paid fully and accurately. If you have tax-specific questions, we encourage you to consult your tax professional for personalized guidance.

Thank you for being part of our community and for the care you provide to the families we serve.

Use As-Needed Price Increases to Encourage Ongoing Care

One strategy some professionals use to support consistency is raising prices on as-needed services, while keeping ongoing (recurring) pricing the same.

Why this can help:

• It clearly shows the value of consistency
• It rewards clients who commit to routine
• It helps protect your time from last-minute requests

This isn't about charging more across the board it's about being thoughtful with how flexibility is priced.

How This Might Look

• Ongoing services stay at your current rate
• As-needed services increase slightly
• Clients who move to an ongoing schedule keep their better pricing

This naturally encourages clients to consider consistency without pressure.

How You Could Share This With a Client

"I wanted to give you a heads-up that my as-needed rate is increasing. That change doesn't apply if you're on an ongoing schedule; those rates stay the same. If you'd like to explore something more consistent, I'm happy to talk through options."

Simple. Honest. No hard sell.

Encouragement

If you choose to use this approach, you're not pushing clients, you're giving them clarity and choice.

You're allowed to:

• Value consistency
• Price flexibility fairly
• Run your business intentionally

This is just one tool you can use if it aligns with how you want to work.

Vacation Care Is an Opportunity to Earn Now; Not Later

Vacation care clients don't have to be "one-and-done."

With a little intention, they can become steady, recurring clients before their trip even starts and many will continue long after the vacation ends.

The key is building routine before the overnight or boarding care begins.

Build Toward Vacation Care With Ongoing Services

Instead of waiting 2–3 months for a boarding or overnight stay, invite clients to start small now.

Option 1: Daycare → Boarding

• Begin with half-day daycare once per week
• Move to full-day daycare
• Transition smoothly into boarding in 2–3 months

This creates familiarity, trust, and a calm transition when vacation care begins.

Option 2: Dog Walks → Overnight Care

• Start with 1–2 walks per week
• Build a consistent routine in the client's home
• Naturally lead into overnight or vacation care

Once clients experience the ease and reliability of consistent care, most find it very hard to stop after their trip.

Routine becomes the new normal.

Use a Trial Period to Create Stronger Ongoing Clients

Many successful pet care professionals start new vacation-care clients with a short trial period on a consistent schedule.

Why this works:

• Pets build trust and predictability
• Clients experience the full value of ongoing care
• You learn what schedule works best before flexibility is introduced

What This Looks Like in Practice

• Invite clients to start with 1–2 visits per week for the first month
• Position it as a simple way to "try out" a routine before vacation care
• Reassure them that after the trial they can:
  • Adjust frequency
  • Scale back to as-needed
  • Or add more days if it's working well

How to Explain It (Simple + Confident)

"Many clients like to start with a consistent schedule leading up to vacation care so everyone feels comfortable and routines are established. After that, we can always adjust based on what works best."

No pressure. Just leadership.

Why This Matters

This approach:

• Generates income now, not months from now
• Creates calmer, more successful vacation care
• Builds loyalty that often continues long after the trip ends

This isn't about upselling.
It's about setting the relationship up correctly from day one.

You're offering structure, clarity, and care; all at the same time.

Why Ongoing Pricing Should Be Your Standard

As an independent pet care professional, you get to decide how your business works.

One simple shift that can make a big difference:
Present ongoing services as your standard rate, and as-needed services as the higher option.

This isn't about being rigid. It's about clarity.

Why This Works

Ongoing services:

• Create routine for pets
• Make scheduling easier
• Provide more predictable income

As-needed services are more flexible and more disruptive so it makes sense for them to cost more.

When you lead with ongoing pricing, clients understand how you prefer to work.

Keep It Simple When You Explain It

You don't need a sales pitch. Just be clear:

"My ongoing rate is X for X visits per week. Most clients choose this option. As-needed visits are always available at a slightly higher rate."

That's it.
No apologizing.
No over-explaining.

Clients Respect Clear Boundaries

Clear pricing:

• Builds trust
• Sets expectations
• Attracts the right clients

Many clients actually prefer knowing the "best" option up front.

A Quick Reminder

You're allowed to:

• Value your time
• Reward consistency
• Build a business that supports your life

Ongoing pricing as your standard helps you do exactly that.

You're not charging more; you're charging smarter.

How to Confidently Offer Ongoing Services (Without Feeling Pushy)

Knowing that ongoing services are valuable is one thing.
Feeling confident enough to talk about them is another.

If this feels uncomfortable, that's normal; especially for independent professionals who care deeply about their clients.

The good news?
Confidence here comes from how you frame the conversation, not how hard you push.

Start With the Assumption That Ongoing Care Makes Sense

Instead of asking clients to design their own care plan, invite them into one.

A simple way to open the conversation might sound like:

"I'd love to talk about getting your pet set up for services. Most clients choose ongoing care with set days and a consistent time block because it helps build a routine and ensures availability."

This does three things:

• Positions ongoing care as normal
• Explains the benefit
• Keeps the tone calm and professional

You're leading; not selling.

Ask Open Questions That Move Things Forward

After you explain how most clients use your services, ask something that assumes continuation:

"What days and times would regularly work well for you?"

This keeps the conversation moving without pressure.

If a client isn't ready, they'll tell you and that's okay.

Explain Pricing Without Apology

Many professionals find it helpful to offer:

• An ongoing rate for consistent schedules
• An as-needed rate for occasional care

Even a small price difference helps communicate that routine matters.

The key is tone:

• Calm
• Clear
• Confident

You don't need to justify your rates. The right clients respect them.

Remember: This Is an Invitation, Not a Demand

Offering ongoing services is simply saying:
"Here's what works best, would you like to try it?"

Clients appreciate being guided.
They don't feel pushed when the recommendation comes from care and experience.

Encouragement

You are allowed to:

• Ask for ongoing work
• Recommend what you believe is best
• Build a schedule that supports your life

The opportunity to grow your business is often already in front of you with clients who already trust you.

All it takes is the confidence to start the conversation.

Welcome to 2026. Let's Build Smarter; Together.

This year, we're launching short series articles designed to strengthen our community and help you grow consistent, reliable weekly revenue.

Yes, more stability. And yes; more income. Both matter.

This first series focuses on ongoing services and why they work so well for everyone involved.

Why Ongoing Services Should Be the Default
(And Why Clients Actually Prefer Them)

If you've ever hesitated to suggest ongoing care because you didn't want to feel pushy, here's the truth:
Clients don't come to you knowing exactly what they need.
They come to you because you're the professional.

Ongoing services work because they remove uncertainty for clients, pets, and you.

Clients Want Structure (Even If They Don't Ask for It)

Most clients don't choose "as-needed" care because it's best.
They choose it because it sounds flexible and low-commitment.

When you present ongoing services as the normal way you work, clients usually feel relief, not pressure.

Why?

• It feels like the right choice
• It's what other clients are doing
• It comes with built-in benefits

That's not sales psychology. That's human nature.

Ongoing Services Create Better Outcomes

Consistency matters more than most clients realize.

With a predictable schedule:

• Pets build familiarity and trust
• Routines feel calm and dependable
• Stress decreases for everyone

Clients may not know how important routine is; but you do.
Leading with ongoing care is simply sharing that expertise.

"Default" Doesn't Mean "Mandatory"

Presenting ongoing services as the default doesn't take away choice. It means:

• You lead with what works best
• You explain alternatives clearly
• Clients decide with better information

As-needed care is still an option, but now it's a fully informed one.

Why This Supports Your Business Too

Ongoing services don't just help clients:

• Schedules become more predictable
• Last-minute chaos decreases
• Relationships deepen over time

Professionals who embrace this approach often feel more stable and less burned out; not because they work more, but because they work smarter.

Presenting ongoing services as the default isn't about selling.
It's about clarity, confidence, and professionalism.

You're not asking clients to figure it out alone.
You're guiding them.

To Our Professional Community

As we come to the close of this year, we want to pause and simply say thank you.

Thank you for being part of a community that believes pet care should be done with love, honesty, and transparency. Those aren't just words we use; they're values we see lived out every day through your actions.

This year reminded us that care is not one-size-fits-all. Every pet comes with a story. Every family brings their own fears, hopes, and trust into the relationship. And you showed up steadily, thoughtfully, and with integrity.

We saw a community that:

• Led with compassion when situations were emotionally complex
• Communicated openly and honestly, even when conversations were hard
• Respected boundaries yours and your clients'
• Choose kindness without compromising professionalism
• Remembered that trust is built moment by moment

What makes Dogs On The Run special is not just the care itself, it's the shared commitment to doing things the right way. No shortcuts. No pretending. Just real people, caring deeply, and supporting one another.

We are stronger because we are not doing this alone.

Professionals supporting families.
Families trusting professionals.
And a community built on mutual respect, transparency, and care.

As we step into the new year, our commitment is simple:

• To continue fostering a supportive, respectful community
• To communicate clearly and honestly
• To stand beside you in moments that require nuance and understanding
• To grow; together; without losing what matters

Thank you for the heart you bring to this work.
Thank you for the integrity you lead with.
Thank you for being part of a community that cares deeply and intentionally.

We've actually heard versions of this concern many times. In some boarding situations, pets are so comfortable and relaxed that they hesitate to leave or don't rush back to their families right away. When that happens, it can sting. It can hurt feelings. And that reaction is very human.

What DOTR Did

Our Admin Team reviewed the Paw Reports and service notes. Everything reflected attentive, appropriate care.

April then spoke directly with the client, listening not just to the concern but to the emotion underneath it. The conversation focused on reassurance, perspective, and honoring the bond the client shares with her dog.

Why We're Sharing This

Because love can feel vulnerable.

• Dogs can form positive, healthy connections with more than one person
• Comfort with a professional does not diminish love for their family
• A dog lingering at pickup often signals safety, routine, and trust not preference
• Strong attachment at home is what allows dogs to feel secure elsewhere

The Takeaway for Professionals

• Warmth and connection are part of excellent care
• You are not replacing a pet parent
• A dog's ease with you reflects trust not emotional transfer
• Continue caring with confidence and neutrality

A Note of Reassurance to Families

A dog's love is not a limited resource.

If your dog is comfortable staying, slow to leave, or visibly content with a professional, it means they felt safe. That safety is built on the foundation you created.

Some concerns don't come from logic alone. They come from lived experience.

At Dogs On The Run, we understand that fear for a beloved dog especially a small one can be rooted in past trauma, loss, or a moment that never leaves you. Those fears are real. They are valid. And they deserve to be taken seriously.

What Happened

A client shared deep concern that her small dog could be taken by a hawk or harmed by a coyote during outdoor time. She communicated this fear clearly and repeatedly, not as criticism, but as worry.

The professional followed all agreed-upon safety measures, provided close supervision, and cared for the dog responsibly. Still, the client's fear remained present.

What DOTR Did

Our Admin Team documented the concerns and reviewed the care provided. Everything had been done appropriately.

April then spoke directly with the client, listening not just to the words but to what was underneath them.

The focus of the conversation was reassurance, not correction. Validation, not dismissal. It was acknowledged that fears like these can stem from previous experiences, close calls, or even PTSD from past loss.

Why We're Sharing This

Because fear deserves gentleness.

• A client's anxiety does not mean they distrust you
• It often means they are carrying something heavy
• Taking concerns seriously builds trust even when risk is already well managed
• Reassurance and communication can be just as important as the care itself

The Takeaway for Professionals

When you sense heightened worry:

• Slow down and listen
• Reassure with facts, not defensiveness
• Over-communicate when appropriate
• Be specific: leash use, proximity, environment, timing
• Let clients know what you're doing and why

You can offer presence, awareness, and care.

A Note of Support

If a client's fear feels intense, persistent, or emotionally charged, loop in HQ early. DOTR can help carry the conversation so professionals are not doing emotional labor alone.

Caring for pets also means caring for the humans who love them.

More real conversations ahead because empathy, when paired with clarity, builds lasting trust.

At Dogs On The Run, we know how deeply people love their dogs. That bond is powerful and sometimes, emotions can influence how things are perceived. This story is about interpretation, reassurance, and staying grounded in facts.

What Happened

A professional completed services and submitted a Paw Report with photos documenting the visit. The dog was safe, cared for, and behaving normally.

After reviewing the report, the client contacted HQ expressing concern that her dog looked "sad" and "unhappy" in the photos. She felt something must have been wrong during the visit.

What DOTR Did

Our Admin Team documented the concern and reviewed the Paw Report carefully.

We looked at:

• The photos submitted
• The written notes from the professional
• The service details and timing

There were no indicators of distress, neglect, or concern. The professional followed expectations and provided attentive care. We came up with a game plan to Facetime at future visits to assure the client.

April then spoke with the client directly, listening with empathy while gently grounding the conversation in reality. The focus was on understanding the client's feelings while clarifying an important distinction: a still image captures a moment not an emotional state. The client was absolutely delighted and thrilled that they could Facetime. This filled her love tank!

The Outcome

The concern was rooted in interpretation, not care.

The client was reassured, the professional was supported, and no corrective action was required.

Why We're Sharing This

Because this happens more often than people realize.

• Dogs don't perform happiness on cue for photos
• Facial expressions, lighting, timing, and movement can change how an image appears
• A single photo does not reflect the quality of care provided
• Emotional projection is human but decisions must be based on facts

The Takeaway for Professionals

• Continue submitting clear, honest Paw Reports
• You are not responsible for managing how a client interprets a still image
• Focus on care, safety, and accurate documentation
• If a concern arises, DOTR will review context not jump to conclusions

Your role is to care for pets.
DOTR's role is to handle interpretation, communication, and reassurance.
That separation matters.

More real scenarios ahead because clarity protects good professionals and builds trust with families.

At Dogs On The Run, we recognize that every home, and every human story is different. Some situations are shaped by grief, trauma, illness, or mental health challenges such as hoarding. These realities deserve compassion, not judgment.

They also deserve clear boundaries.

What Happened

A professional accepted an in-home care opportunity and discovered that the home environment was significantly cluttered. Understanding that hoarding can be connected to mental illness, the professional approached the situation with empathy and respect.

She made a personal decision that she was comfortable staying and quietly cleaned only the areas she needed to safely use during an extended stay without comment, without criticism, and without expectation.

The Concern

After the service, the client shared that she felt uncomfortable and "offended" by the cleaning.

What DOTR Did

As always, the concern was documented and reviewed. After speaking with both parties, it was clear this was not a matter of wrongdoing, but of sensitivity and perception.

DOTR supported the professional while also acknowledging the emotional complexity of the situation.

Why We're Sharing This

Because awareness matters and so does choice.

• Hoarding is often tied to mental health, and deserves empathy
• Professionals are not responsible for fixing, correcting, or managing a client's living environment
• Compassion does not require self-sacrifice
• You are never obligated to accept or continue an opportunity that feels uncomfortable

The Takeaway for Professionals

• Lead with kindness, not judgment
• Trust your instincts
• If a home environment feels unsafe, overwhelming, or emotionally heavy, you have the right to decline
• Choosing not to proceed is a professional decision, not a failure
• DOTR will support you when you prioritize your wellbeing

Being mindful of mental health includes caring for your own.

More conversations like this ahead because clarity creates confidence, and confidence protects everyone involved.

When Concerns Arise After a Service

At Dogs On The Run, we believe in transparency, fairness, and standing in integrity—for both the families who trust us and the professionals who care for their pets. Occasionally, situations arise that are worth sharing so we can all learn, stay aligned, and feel supported.

What Happened

A client with a long-haired Pomeranian booked a two-day boarding stay with one of our accredited professionals. The dog had visible matting at drop-off and had not been groomed in some time.

After pick-up, the client contacted HQ expressing concern that her dog “smelled funny” and mentioned noticing a small amount of fecal matter caught in the fur near the hind area.

What DOTR Did

As always, our Admin Team documented the concern immediately and contacted the professional to gather context. The professional shared that nothing unusual occurred during the stay and that care was provided with the same attention and standards she brings to every booking.

April then personally called the client; not to defend or dismiss, but to listen.

The conversation focused on understanding the concern fully and asking thoughtful, neutral questions. One key question was:

“From your perspective, what could the professional have done differently?”

The client was unable to identify any specific action or lapse in care and instead asked for a discount.

We explained clearly and calmly that our professionals operate independently and that any request for adjustment would require a conversation with them.

Shortly after that call, the client contacted the professional directly and apologized. It became clear that the concern was not about care—but an attempt to reduce the cost of services already provided.

The Outcome

• The professional did nothing wrong.
• The client acknowledged this.
• DOTR stood exactly where we should: fair, neutral, and grounded in facts.

Why We’re Sharing This

Not to shame.
Not to create fear.
But to reinforce a few important truths:

• Grooming condition at drop-off matters and can impact how a pet looks or smells after care—even when care is excellent
• DOTR will always document, listen, and investigate before drawing conclusions
• Listening does not mean agreeing
• Requests for discounts without cause are handled thoughtfully, not automatically granted
• We will advocate for professionals when the facts support them

The Takeaway for Professionals

Continue doing what you do best:

• Communicate clearly
• Care with intention
• Document anything notable
• Trust that DOTR has your back

Not every complaint is valid.
Not every concern requires correction.
And professionalism includes holding boundaries.

We’re proud of the way this situation was handled by our team and by the professional involved.

More real-world scenarios to come.
Because awareness builds confidence — and confidence builds trust.

As we approach the upcoming holidays, we want to share a reminder related to holiday fees and the importance of clear, proactive communication with clients.

This month includes the following holidays, which many professionals consider "major holidays":

• Christmas Eve
• Christmas Day
• New Year's Eve
• New Year's Day

Professional Discretion Comes First

DOTR professionals, always retain the right to:

• Decide whether you are available on holidays
• Decide whether you charge a holiday fee
• Set the amount of that fee

Some professionals choose to charge a holiday rate, while others do not. Both approaches are completely acceptable.

Disclosure Is Essential

If you choose to apply a holiday fee, that fee must be clearly communicated in advance, before the client receives an invoice.

Advance disclosure:

• Sets appropriate expectations
• Prevents confusion or disputes
• Protects your professional relationship with the client
• Allows DOTR to invoice accurately based on what has been communicated

Holiday fees should never come as a surprise to a client.

Industry Norm (For Awareness)

For context, it is common within the DOTR community, and within the broader pet care industry, for professionals who do charge holiday fees to apply approximately a 50% increase on major holidays.

This is shared for awareness only, not as a requirement.

Best Practices Many Professionals Use

Professionals often find it helpful to:

• Confirm holiday availability and rates early in the conversation
• Restate holiday fees in writing when confirming services
• Communicate any holiday fees to DOTR before invoices are generated

If details change or there is any uncertainty, reaching out before invoicing helps everyone stay aligned.

Thank you for planning ahead and for supporting transparency during a busy holiday season. Clear communication up front helps create smooth, positive experiences for both clients and professionals.

Unexpected equipment failures, including dogs backing out of collars or harnesses, are a known risk in pet care, particularly with new clients, young dogs, fearful dogs, or dogs unfamiliar with handling. Thoughtful preparation and redundancy can significantly reduce this risk.

The following information is shared for awareness and professional consideration, not as instruction or requirement. Each professional determines what tools and methods are appropriate for their services, clients, and comfort level.

Why Redundancy Matters

Even well-fitted equipment can fail due to:

• Sudden fear responses or startle reflexes
• Dogs with narrow heads, flexible shoulders, or escape history
• Improperly fitted or worn collars/harnesses
• Environmental factors (traffic noise, crowds, unexpected stimuli)

Adding a secondary point of connection can provide extra security if primary equipment slips or breaks.

Double-Leash Setups

Many professionals choose to use a double-leash system, which typically involves:

• One leash attached to a collar
• A second leash attached to a harness

If one piece of equipment fails, the backup connection may prevent a full escape and allow time to regain control safely.

Backup Connectors & Safety Tools

Other commonly considered tools include:

• Leash connectors that link a harness to a collar (I love this one; $5-$10 each)
• Martingale-style collars (used appropriately and fitted correctly)
• Slip-proof harness designs intended for dogs prone to backing out
• Carabiner-style safety clips connecting two attachment points

These tools are often used as temporary safeguards, particularly during transitions, introductions, or with unfamiliar dogs.

Client Communication

Professionals may also find it helpful to:

• Discuss equipment fit and escape history with clients
• Recommend adjustments or alternative gear when appropriate
• Clarify who provides equipment and what has been successful in the past

Clear communication helps align expectations and reduces surprises.

Professional Judgment Comes First

There is no one-size-fits-all solution. Each dog, environment, and service scenario is different. Professional discretion, including deciding when added safety measures are warranted, plays an essential role in preventing incidents.

If questions arise or a situation feels outside your comfort level, connecting with the DOTR team is always encouraged so options can be discussed.

At Dogs On The Run, we believe shared knowledge and proactive conversations support safer outcomes for dogs, professionals, and clients alike. Thank you for continuing to approach your work with care, awareness, and professionalism.

As the year wraps up, we wanted to share a few general reminders that may be helpful as independent pet care professionals prepare for tax season. This information is intended for awareness only and should not be considered tax advice. Each professional's situation is unique, and we encourage you to consult a qualified tax professional for guidance specific to you.

Common Business Expenses Independent Professionals Often Consider

Dog walkers, pet sitters, and trainers frequently review expenses related to operating their business. Depending on your individual situation, examples may include:

• Mileage or vehicle expenses related to client services
• Leashes, harnesses, treats, enrichment items, or training tools used for client pets
• Professional insurance premiums
• Continuing education, workshops, or certifications
• Business-related phone usage or software/tools
• Business License
• Professional apparel, footwear, or safety gear used while providing services
• Marketing or business materials
• Home office expenses

Keeping clear, organized records throughout the year can help make tax preparation smoother.

Recordkeeping Matters

Many professionals find it helpful to:

• Track income and expenses consistently
• Retain receipts and documentation
• Separate personal and business finances where possible

Strong recordkeeping supports accuracy and confidence when filing.

1099 Tax Form Delivery

Dogs On The Run will provide 1099 tax forms electronically for all eligible independent professionals.

Important dates to note:

• 1099 forms will be delivered on or before January 31st
• Please ensure your contact information is current so there are no delays in delivery

The 1099 reflects payments made through Dogs On The Run and should be used alongside your own records when preparing taxes.

Questions or Updates

If you need to update your contact details or have questions about the delivery of your 1099, please reach out to the DOTR team in advance of year-end so we can support a smooth process.

At Dogs On The Run, we value transparency and clear communication. We hope these reminders are helpful as you plan ahead for tax season, and we appreciate you.

Client keys are an important part of trust and responsibility in pet care. To support safety, consistency, and clarity for everyone involved, we want to share general expectations and available options related to key handling and storage.

These guidelines are intended to support professionals in making informed decisions while helping protect clients, professionals, and Dogs On The Run.

Key Identification

When holding client keys, best practice is to label them in a way that:

• Does not include a full name or address
• Uses initials, a client reference, or another non-identifying marker
• Avoids any information that could compromise security if a key were lost

This helps reduce risk while maintaining privacy.

Key Possession & Transport

While keys are in your care, professionals typically choose to:

• Keep keys secured and out of sight
• Avoid leaving keys unattended in vehicles or public places
• Keep client keys separate from personal keys

Treating keys as sensitive property helps support a secure experience for all parties.

Mailing of Keys

For safety and liability reasons, mailing client keys is not recommended. Mailing increases the risk of loss, delay, or misdelivery and does not align with the level of care our clients expect.

Returning Client Keys

When services conclude or a key is no longer needed, professionals and clients should coordinate the return method directly or through DOTR to ensure a smooth and documented handoff.

Clear communication up front helps prevent misunderstandings.

DOTR Key Lockbox (Optional Client Offering)

Dogs On The Run offers a secure key lockbox at DOTR Headquarters for clients who prefer to keep a key on file rather than manage repeated exchanges.

When clients choose this option:

• DOTR manages secure storage at HQ
• Access is coordinated as needed

This option is designed to enhance convenience and security for clients who prefer it.

Communication Is Key

If there is ever uncertainty around key handling, storage, or return, professionals are encouraged to connect with the DOTR team to discuss available options or clarify expectations.

At Dogs On The Run, shared standards and proactive communication help uphold trust and professionalism across our community.

Thank you for your continued partnership and care.

Group play can be a valuable enrichment tool when structured with intention and care. For professionals facilitating or supporting dog playgroups, a few shared considerations help set the foundation for safe, positive outcomes.

Matching Matters

Successful playgroups are built on compatibility; not just size, but age, energy level, and play style. Thoughtful matching reduces overstimulation and supports more natural, balanced interactions.

Observation Is Ongoing

Active supervision goes beyond being present. Reading subtle shifts in body language, monitoring arousal levels, and allowing for breaks help maintain a calm, controlled environment and prevent escalation.

Structure Supports Success

Defined play spaces, limited group sizes, and planned pauses contribute to healthier group dynamics. Short, well-managed sessions are often more effective than extended open play.

Health & Readiness

Group play is most appropriate when dogs are healthy, current on vaccinations, and physically and emotionally prepared for group interaction. Readiness can vary day to day and is worth reassessing.

Respecting Communication

Dogs communicate continuously through movement, posture, and spacing. Allowing dogs to disengage, redirect, or take space supports trust and reduces unnecessary pressure.

Professional Judgment Comes First

There is no one-size-fits-all model for group play. Professional discretion including when to pause, separate, or decline group participation; is an essential part of maintaining safety and quality care.

At Dogs On The Run, we value the experience and judgment professionals bring to each environment. Continuing to share perspectives, observations, and best practices across our community helps elevate care, confidence, and outcomes for everyone involved.

Join us for Puppy Social's on Saturday's at DOTR HQ at 1030am with Courtney Roberts. It's free to come and learn!
Contact the office for details.

A calm, safety-first playbook for Pet Care Professionals

While rare, a dog slipping off leash, bolting out a door, or getting loose in public can happen to even the most experienced professional. What matters most is how calmly and thoughtfully the situation is handled.

This guide offers best-practice approaches to help keep the dog safe, support the family, and ensure the search is efficient, compassionate, and structured.

Stay Calm and Assess Immediately

Dogs read our energy. Staying calm supports clear thinking and steady action.

Take a breath, pause, and quickly evaluate:

• Where did the dog go? Direction?
• Did they seem scared, excited, or in flight mode?

Your calm presence matters more than anything else in the first sixty seconds.

Inform DOTR Admin

We are here to help; Resources can be mobilized quickly

• Help with flyers
• Posting in social media groups
• We can prepare a search & rescue with other professionals

Notify the Client Right Away

Families must be informed immediately even if the situation resolves in minutes.

We recommend professionals:

• Call the pet parent
• Share exactly what happened, where and when
• Confirm any identifying features (collar, tags, harness color, microchip status)

Transparency builds trust, maintains ethical standards, and prevents confusion later.

Begin a Calm, Controlled Search

The safest searches are quiet and slow. Dogs in flight mode are often frightened, hyperaware, and ready to bolt.

Recommended approaches:

• Walk calmly toward likely areas
• Speak in a soft, normal tone
• Avoid fast movements, direct chasing, or crowding the dog
• Offer space and use body-softening signals

Often, simply sitting down near a familiar spot can be the fastest way to coax a dog back.

Contact Local Shelters, Vets, or Animal Services

A missing or loose pet may be brought into a nearby facility or spotted by others.

This is where DOTR support makes a difference:

• Pull the pet's vaccination records from the client profile when needed
• Contact their vet to request vaccine confirmation
• Upload the document into the profile and share it with the professional

These details help everyone respond safely and confidently.

Seek Expert Support if Needed

Recommended Resource: Babs Fry – Missing Animal Response Specialist

When a dog is in full flight mode or cannot be located quickly, working with an expert can save enormous time, energy, and risk.

Babs Fry
Specialist in lost dog recovery
Website: www.awayhomefordogs.com
Phone: 619-249-2221

Babs offers guidance on:

• Scent patterns
• Flight behavior
• Safe luring
• What NOT to do
• When to deploy traps or scent articles

She is one of the most trusted resources in lost-pet recovery.

What NOT to Do

Avoiding panic-driven instincts can make the difference between a fast recovery and a prolonged search.

Professionals should avoid:

• Running toward the dog
• Calling loudly or frantically
• Whistling or clapping
• Having groups of people approach the dog
• Cornering or pursuing
• Making sharp movements
• Bringing excited children or pets into the search area

These behaviors often heighten the dog's adrenaline and drive them farther away.

Support Anyone Impacted

If the dog caused concern for a bystander or trespassed onto someone's property, a calm, polite acknowledgment goes a long way.

Recommended etiquette:

• Offer reassurance: "We're working to retrieve the dog safely."
• Apologize kindly if needed
• Thank them for any help they offer

Small gestures maintain goodwill and community trust.

Clarify Key Details After the Fact

When DOTR Admin supports the professional, we will ask:

• Was the dog properly leashed?
• Was the equipment working correctly?
• Was the leash clipped securely?
• Did anything break, slip, or malfunction?

Understanding these details protects everyone, avoids repeated incidents, and provides context for families.

A dog going missing is stressful; but it does not define the professional. What matters is calm action, transparency, teamwork, and steady follow-through. DOTR is here to support the search, assist with calls, and help communicate with families.

Our professionals are never alone in moments like these, and our shared commitment to safety, compassion, and accountability remains at the center of every response.

Cats communicate stress and uncertainty long before they hiss, hide, or swat. Their calming signals are subtle, quiet, and easy to miss unless you know what to look for. Recognizing these early cues helps you support each cat's emotional comfort and maintain a safe, predictable visit.

Here are the most common calming signals you may see during care.

Slow Blinking

A soft, slow blink can show the cat is trying to stay calm or diffuse tension. Returning a gentle blink can help build trust.

Looking Away or Turning the Head

A cat who averts their gaze is asking for space. This signal often appears during introductions or when the environment feels overwhelming.

Sudden Grooming

A quick lick on the chest, shoulder, or paw during stressful moments is a self-soothing behavior that helps the cat regulate.

Sniffing the Air or Ground

Sniffing out of context is a displacement signal that lets the cat gather information and reset after a moment of stress.

Slow, Controlled Movement

Deliberate, careful movement indicates the cat is navigating the situation calmly. Rushed or sharp movement typically means the opposite.

Loafing With Paws Tucked

This can show comfort, but in new or uncertain settings it may help the cat feel grounded and neutral. It is a non-threatening, stabilizing posture.

Subtle Ear Shifts

Ears turning sideways or slightly backward are early signs of emotional tension. Noticing these signals helps you prevent escalation.

Quietly Creating Distance

Stepping away, choosing a high perch, or repositioning behind furniture is the cat's polite way of managing their stress. Respecting this space is key.

Slow Tail Sweeps

A smooth, steady tail sweep can be a self-regulating tool. Sharp flicks or fast twitches usually indicate frustration or irritation.

Pausing to Observe

A cat who sits still to watch before approaching is using a calming strategy to assess the environment safely.

Why This Matters for Pet Care Professionals

Recognizing these signals early helps you:

• Adjust your pace and energy
• Give the cat more space when needed
• Prevent overstimulation
• Keep interactions safe and predictable
• Share helpful observations with families

Cats rarely jump to big reactions. They communicate quietly first.

When you notice these cues, you can support them with calm, confident professionalism.

A safety-first guide to reading early stress cues and supporting pets with confidence

Dogs communicate long before they bark, growl, or pull away. The earliest signs of stress, uncertainty, or emotional overload are incredibly subtle, and most people never notice them. As a Pet Care Professional, recognizing these calming signals helps you understand where the dog is emotionally, adjust your approach, and create a safer, more supportive environment.

These signals are not warnings. They are communication. When you notice them early, you can respond in ways that help the dog feel comfortable, respected, and safe.

Here are ten calming signals you may see during visits, walks, or transitions.

Slow Blinking

A soft blink is a dog's way of easing tension. You may see it during greetings, transitions, or moments of uncertainty.

Head Turning

If a dog turns their head away, they may be asking for space. This signal often appears during petting, introductions, or in busy environments.

Lip Licking

A quick tongue flick is one of the earliest stress signals. This can appear during photos, grooming, or when the dog feels pressure.

Yawning When Not Tired

A stress yawn is slow and wide. It can show up during excitement, tension, or unfamiliar situations.

Sniffing the Ground Suddenly

A dog who starts sniffing during a tense moment is often trying to self-soothe or avoid conflict. It is a polite way of saying they need a moment.

Freezing or Pausing

A sudden stillness is an important signal. It means the dog is processing, unsure, or assessing the situation.

Shaking Off When Not Wet

A full body shake helps release tension. Dogs often do this after something stressful, such as encountering another dog or hearing a loud noise.

Turning the Body Sideways

Approaching sideways instead of head-on is a calming signal that helps keep interactions soft and peaceful.

Moving Behind You

Dogs may step behind you for reassurance when they feel overwhelmed. Your calm presence helps them reset.

Lowering the Head or Ears

Subtle shifts in ear or head position often show uncertainty long before bigger stress behaviors appear.

Why These Signals Matter

These early cues help you understand:

• How the dog feels in the moment
• Whether an environment is too stimulating
• If the dog needs space or a slower pace
• What adjustments will help them feel safe
• When decompression is necessary

Recognizing calming signals is a powerful way to support a dog's emotional well-being while keeping your visits predictable and safe.

Safety-First Insight

When you notice these signals, simple adjustments can help the dog settle:

• Slowing your pace
• Creating space
• Allowing quiet moments
• Choosing lower-stimulation routes
• Approaching with softer body language

These small changes make a big difference in how the dog experiences the visit.

Understanding calming signals is one of the most valuable skills a Pet Care Professional can have. Dogs communicate quietly. When you recognize what they are saying, you support them with confidence while maintaining a calm, safe environment.

If you ever notice new or increasing calming signals with a dog you work with, sharing that information with the Concierge Team or the family helps everyone stay aligned on the dog's emotional needs.

Not every dog enjoys meeting every other dog, and new research shows this is completely normal. Dogs form social preferences just like humans. They feel calmer, safer, and more confident around certain dogs and may avoid or feel overwhelmed by others. As a Pet Care Professional, noticing these patterns helps you support each dog's emotional well-being and maintain the highest level of safety during visits.

Dogs Have Social Boundaries

Some dogs prefer quiet, gentle interactions. Others enjoy high-energy play or one-on-one companionship. Recognizing these preferences prevents unnecessary stress and protects the dog's sense of security.

Preferred Companions Reduce Stress

Dogs show softer body language, more relaxed movement, and fewer conflict behaviors when spending time near dogs they trust. These moments are emotionally grounding for them.

Random Meetups Can Be Overwhelming

A dog may avoid or react to unfamiliar dogs because the energy, environment, or body language does not match their comfort level. Awareness of these dynamics helps you keep encounters predictable and safe.

Play Style Matters

Mismatch in play styles can cause tension quickly. Slow, gentle players often feel unsafe with rough or fast-paced dogs. Balanced play supports emotional stability.

Early Stress Signals Matter

Dogs communicate discomfort long before it becomes reactivity. Watch for lip licking, yawning, turning away, freezing, or sudden stillness. These early cues help you adjust safely in real time.

Decompression Supports Emotional Health

Calm routines, slow sniff walks, quiet indoor time, and minimal stimulation help sensitive or overstimulated dogs reset. Many dogs need more decompression than families realize.

Your Presence Is Their Anchor

Your calm, consistent energy provides structure and safety. By honoring each dog's boundaries and comfort level, you create a stable experience that benefits both the dog and the family.

Understanding a dog's social preferences is essential to providing safe, compassionate, high-quality care. When you read their signals and adjust with a safety-first mindset, you help every dog feel respected, understood, and secure.

December is more than the holiday rush. It is one of the best months for professionals to tidy up their business, strengthen their profiles, and roll confidently into the new year. These tips are meant to support you as you wrap up 2025 and set yourself up for a strong 2026.

✔ Update Your DOTR Profile for the New Year

Fresh information helps the Concierge Team match you with the right families. Many professionals find it helpful to update:

• Areas you are willing to service
• Holiday or seasonal availability differences
• New photos or a refreshed short bio
• New certifications or continuing education achievements
• Any changes to your comfort level with specific pets or services

A polished profile increases opportunities, especially in January when new families come in.

✔ Review Your Rates and Service Preferences for 2026

December is the perfect moment to reflect on:

• Which services you enjoy offering
• Which ones are most sustainable
• What rates align with your time, energy, and expertise
• Whether your availability needs adjusting after the holiday rush

Many ICs use this moment to recalibrate before demand rises again in spring.

✔ Get Ahead on Tax Season

Your future self will thank you. Independent Contractors often start December by gathering:

• Mileage logs
• Supply and equipment receipts
• Continuing education expenses
• Business related phone, data, or travel costs
• Any spreadsheets or bookkeeping summaries

Reminder: You will receive your 1099 from Dogs On The Run by the end of January. Being organized now makes filing stress free.

✔ Consider Your Business Goals for 2026

Think about what you want next year to look like. Many professionals reflect on:

• Whether they want more overnights, boarding, or midday visits
• Which families were the best fit
• Areas they would like to expand into geographically or service wise
• What kind of schedule feels sustainable long term

Clarity creates stronger matches and better experiences.

✔ Replenish or Upgrade Supplies

End of year is a great time to refresh essentials:

• Waste bags, treat pouches, safety lights
• Leashes or backups
• Weather gear for winter or early spring care
• First aid items you keep on hand

Small upgrades make a big difference during busy weeks.

✔ Reset Your Calendar and Mark Your Time Off

After the holiday surge, many ICs intentionally block early 2026 time off to recharge. Marking your unavailable dates now keeps your schedule accurate and prevents overbooking.

✔ Look Back at Your Wins

This year, you supported families, strengthened relationships, and helped pets feel safe and loved. Taking a moment to acknowledge your work helps you step confidently into the new year and sets the tone for your next stage of growth.

The holiday season is one of the busiest times of year, and families rely on DOTR professionals more than ever.

A little preparation now goes a long way in creating smooth schedules, happy pets, and strong relationships with the families you support. Here are a few best-practice reminders to help you shine this season:

✔ Keep your calendar updated.
Holiday schedules shift quickly, and accurate availability helps the Concierge Team match you with the right families early.

✔ Lead with a strong first connection.
Ask about routines, recent changes, and comfort preferences. A warm, confident intro sets the tone for a great experience.

✔ Stick to familiar routines.
Pets feel holiday stress, too. Keeping meals, walks, and comfort rituals consistent helps them feel secure.

✔ Communicate clearly.
Families traveling during the holidays appreciate timely updates, photos, and confirmation that all is well at home.

✔ Prepare for surprises.
Weather changes, travel delays, and unexpected needs happen. If anything feels unclear, the Admin Team is here to support you.

✔ Prioritize safety.
Double-check doors, gates, alarms, and any holiday hazards like decorations or foods left out.

Your professionalism makes a huge impact, especially this time of year.

Thank you for supporting families with exceptional care and helping DOTR deliver a calm, worry-free holiday season for everyone.

This is a special Insider Tip from our pet care professional "Brian" (in Encinitas).

"Alright y'all, we've all been there. You're cruising along, pup's doing great, vibes are high, and then boom. Dog decides to drop pavement pudding. Wet poop. Right on the concrete. You go in with the poop bag like a hero, but all you get is a sad smear of shame. People are watching. You're sweating. There's no water. No hose. No salvation.

But fear not.
Here's a battle-tested trick from the fur field:

Find dirt or sand.
Throw a little on that smear.
Then take a fresh poop bag and roll it around in there like you're making a forbidden meatball.

Boom.
You've just created a shit–dirt ball, and suddenly you can lift WAY more off the pavement. Crisis averted. Dignity restored.

Just a friendly tip for the next time the universe hands you a Tough Poop Situation. Stay strong out there, walkers. We're all in this together."

Thank you Brian for making us ALL smile!

If you have an Insider Tip that you would like to share with other DOTR professionals, send us a message! We love to laugh and celebrate the "shitty" situations together!

Sometimes new opportunities appear in the middle of your day. You might be out walking, at the park, or chatting with a neighbor who mentions they need pet care. If someone is interested in working with you through DOTR, getting them started is simple. You only need a small amount of information to begin.

The Only Information You Need to Begin

To add a new client to the platform, you only need:

• Name
• Email (and/or)
• Phone Number

Then, open the Time To Pet app and ask the admin team to add:
Client Name, Email, (and/or) Phone to your account.

What Happens Next

The Concierge Team will support you by handling the administrative steps.

• We add the client to the DOTR system
• We send them an invitation to the platform
• The client is connected to you in the platform
• We schedule consultation and services if you already have these details
• Build invoice for services
• We do not need to connect with them unless you need us too!

You can begin communication with client to scheduling a consult and/or confirming service needs

Our role is to assist you by getting the client added, ensuring contracts are sent, and supporting the setup process.
You remain the point of contact for consults and ongoing coordination.

You do not need anything else. Gather the basics, message the team, and we will support the rest of the onboarding process.

The holiday season is one of the warmest times of the year for DOTR families. Our community tends to be incredibly generous, and year after year we've seen the holidays become a very fruitful season for our professionals. Clients genuinely appreciate the support, reliability, and consistency you've provided throughout the year, and they're often eager to say "thank you" in meaningful ways.

If you enjoy giving a small token in return, here are some elevated, thoughtful gift ideas at different price points. These ideas are completely optional and simply here to inspire you as you choose what aligns with your own independent business and personal style.

Whenever possible, consider picking up these items from local boutiques, craft markets, nurseries, or small neighborhood shops. Supporting local artisans and small business owners strengthens the same community we serve every day.

$5 Gift Ideas

• Holiday Pet Bandana
  A simple, festive bandana from a local pet boutique.
• Single Holiday Cookie or Catnip Treat
  Pick up one or two pet-safe baked goodies from a neighborhood pet bakery.
• Mini Toy or Chew
  A small tug toy, felt cat toy, or ball from a local shop.

$10 Gift Ideas

• Gourmet Treat Bag
  A small bag of higher-end treats from a local bakery.
• Handwritten Holiday Card with a Printed Pet Photo
  Take a cute seasonal photo during a visit and print it at a local photo kiosk.
• Small Enrichment Item
  Snuffle squares or handmade toys from nearby craft makers.

$15 Gift Ideas

• Engraved Pet Tag
  Local key-and-lock or boutique pet shops often engrave tags on the spot.
• Framed Photo of Their Pet
  Pair a printed photo with a simple frame from a local artisan or boutique.
• Pet-Safe Candle or Room Spray
  Choose clean scents from a local candle maker.

$20 Gift Ideas

• Designer Bandana or Seasonal Bow
  Look for handmade fabrics or coastal-inspired styles.
• Small Succulent in a Pot
  A tiny succulent from a local nursery or farmers market
• Treat Jar with Quality Treats
  Buy a small jar and fill it with premium local treats.

$25 Gift Ideas

• Holiday Toy Bundle
  Curate a small set of toys from boutique pet stores.
• Pampered Pet Kit
  A mini set of paw balm, wipes, or spritz from local makers.
• Modern Coffee Mug for the Pet Parent
  Support a ceramic artist or local craft studio.

$50 Gift Ideas

• Luxury Treat Box
  Small-batch treat companies often create beautiful holiday boxes.
• Small Custom Pet Portrait
  Support a local artist through craft fairs or Instagram.
• Premium Plush Pet Blanket
  Look for handmade, boutique-quality blankets.

Gifting is absolutely optional. As an Independent professional, you choose what works for you; your style, your budget, and your business.

That said, we've consistently seen the holidays become a time when clients truly go out of their way to express gratitude. Many professionals share that December is one of their most rewarding months of the year because families genuinely appreciate the care you provide day after day.

A small gesture, if you choose to offer one, can deepen relationships you've already built and make the season feel even more meaningful.

As we move toward 2026, many Pet Care Professionals are taking time to review their pricing and make sure their rates reflect the level of care, experience, time, and rising costs associated with running an independent business.

Because each of you operates your own business, your rates are always your decision, but we want to share industry considerations and best-practice suggestions that may help you feel confident, prepared, and supported as you review your pricing for the new year.

Why Many Professionals Are Reviewing Rates for 2026

Rising business expenses
Cost of insurance, transportation, supplies, continuing education, and more have increased significantly this year.

Increased medical and general cost-of-living expenses
The jump in nationwide medical and service-industry costs is affecting almost every small business. Many professionals are adjusting their rates to ensure their time and expertise remain sustainable.

High demand for experienced professionals
Your skills, consistency, and reliability are in high demand, especially for overnights, boarding, and specialized care. Many professionals are aligning their rates with market trends.

Suggested Rate-Review Ranges for 2026

These ranges are not requirements, just industry-standard considerations professionals may use when evaluating their pricing:

• Dog Walking: 10–12% increase
• Pet Sitting / Overnight Care: 12–15% increase
• Boarding (in your home): 10–15% increase
• Specialized Services (medications, puppies, reactive pets, etc.): Professionals often add a small adjustment based on time, skill, and demand.

Each business is different, these numbers simply reflect what many professionals across the industry are evaluating for the new year.

A Suggested Timeline for Notifying Clients

Professionals who plan ahead typically share that giving families at least two weeks' notice creates a smooth transition.

A helpful target date is:
→ Notify clients on or before December 15

This gives your clients ample time to prepare and allows you to begin your updated rates on January 1 if you choose to implement changes at that time.

How to Communicate a Rate Adjustment (Sample Script)

Feel free to use or modify this language when speaking with your existing clients:

Option 1

"Hi [Client Name], I wanted to let you know that I will be adjusting my rates beginning January 1 to reflect rising business expenses and the level of care I provide. My updated rate for your services will be $____. I truly appreciate your trust in me and look forward to continuing to care for your pet."

Option 2

"Hi [Client Name], I've reviewed my pricing for the new year, and beginning January 1 my rate for your visits will be $____. This adjustment supports the continued quality, reliability, and time I dedicate to every service. I value working with your family and appreciate your understanding."

Option 3

"Hi [Client Name], as I prepare for 2026, I'm updating my service rates to keep my business sustainable. Starting January 1, your new rate will be $____. Thank you for trusting me with [Pet's Name] — I'm grateful for our ongoing relationship."

Your DOTR Concierge Team is Here to Support You

If you'd like help wording your message or communicating with clients through DOTR, the Concierge Team is always happy to support you. Just reach out and let us know what you need.

Thank you for continuing to provide exceptional, heartfelt care. Your professionalism is the reason families trust Dogs On The Run.

For many pet care professionals, a full day of visits can feel like a juggling act. Each family has different routines, driving routes vary, and the unexpected can pop up at any moment.

Balancing multiple visits successfully isn't about rushing, it's about planning, pacing, and staying present with every pet you see.

Here are a few best practices that many independent professionals use to stay organized, punctual, and stress-free while managing a busy day.

1. Map Out Your Day Strategically

A well-planned route saves time, energy, and frustration. Many professionals group visits by location and traffic patterns rather than by appointment time alone.

Checking travel times the night before especially around schools, rush hours, or construction zones, helps minimize surprises.

Best Practice: Planning your route like a delivery professional creates flow and reduces pressure.

2. Give Yourself Breathing Room

It's tempting to stack appointments back-to-back, but even a 10-minute buffer can make the difference between calm and chaos.

Small gaps let you handle delays, traffic, or unexpected events without feeling rushed.

Best Practice: Padding your schedule isn't lost time; it's peace of mind.

3. Keep Communication Clear and Centralized

Using the DOTR system to update the client's profile chat keeps everything documented and accessible.

If you're running behind due to traffic or a previous visit running long, a quick update through the client's chat (which automatically texts the pet parent) helps manage expectations and shows accountability.

Best Practice: Communication isn't just courtesy, it's part of your professionalism.

4. Stay Present at Each Visit

When your day is packed, it's easy to mentally jump ahead to the next appointment. But pets sense your energy. Professionals who take a moment to reset between visits, deep breath, quick note, maybe a sip of water, bring calm focus into every home.

Best Practice: Being fully present creates better care and happier clients, even on your busiest days.

5. Use Tools That Work for You

Everyone organizes differently. Some professionals use route-planning apps, google/apple calendar or DOTR's scheduling dashboard.

Whatever system you choose, consistency is key. When you trust your tools, you can focus on what matters most the pets.

Best Practice: Simplicity supports success. Use what works and use it well.

6. Plan for the Unexpected

No day ever goes exactly as scheduled. Pets may need extra care, weather may change, or traffic might double.

Having a backup plan, whether that means an alternate route, an extra leash, or snacks in your car, keeps you adaptable and calm.

Best Practice: Flexibility is the secret ingredient behind every smooth day.

Managing multiple clients in a single day is part of the art of professional pet care. When you plan ahead, communicate clearly, and give yourself breathing room, you stay in control, no matter how busy the season gets.

Even the most careful professionals can face a moment of panic; a gate left unlatched, a leash clip that breaks, or a door that doesn't close fully before a curious pet makes a run for it.

It's every pet care professional's worst nightmare, but how you handle that moment defines your professionalism more than the mistake itself.

The following best practices are meant to help guide your response and support calm, quick action if something unexpected ever happens.

1. Stay Calm and Act Quickly

Panic can make a bad situation worse. Taking a breath before acting helps you think clearly and increases the chance of a safe outcome.

Professionals who stay calm are better able to assess the situation, identifying which direction the pet went, whether they're still visible, and what environmental risks are nearby (traffic, other animals, open gates, etc.).

Best Practice: Calm minds make clear decisions. Take a breath, then act.

2. Prioritize Safety — The Pet's and Yours

Chasing a frightened or fast-moving pet can drive them farther away or put you at risk. Move slowly, keep your voice calm, and avoid sudden movements that could trigger flight instinct.

Some professionals carry treats, a leash, or a favorite toy to help lure a pet safely back. Others find it useful to kneel, lower their body posture, or gently call in a familiar tone to encourage approach.

Best Practice: Safety first, always. A composed approach often succeeds where panic fails.

3. Notify the Right People Immediately

If a pet escapes or a home access point is found open, communication is key. Professionals typically reach out right away to both the pet parent and the DOTR Concierge Team so everyone is informed and can coordinate support if needed.

Because the Concierge Team has local resources and a full view of the client's profile, they can often assist with next steps, from calling nearby contacts to supporting documentation of the event.

Best Practice: Transparency earns trust. Quick, honest communication helps resolve situations faster and professionally.

4. Document the Details

Once the pet is safe, write a clear and factual summary of what happened in the client's profile chat. Avoid speculation, just include what you observed, how you responded, and what steps were taken afterward.

This helps ensure accountability, accuracy, and protection for everyone involved.

Best Practice: Documentation protects you, the pet parent, and the company. Clear facts speak louder than emotion.

5. Learn and Adjust for the Future

Even the best professionals experience unpredictable moments. Many choose to treat these experiences as opportunities to improve, checking gates twice, using double leash clips, or confirming all doors are secure before leaving.

Best Practice: Every challenge can become a safeguard. Growth turns mistakes into mastery.

Accidents happen, even in the most professional environments.

By staying composed, communicating promptly, and documenting clearly, you turn a stressful moment into a demonstration of integrity and care.

In the pet care world, your reputation is your resume.

DOTR & Pet parents don't just choose professionals based on availability they choose based on trust, reliability, and word-of-mouth credibility.

Every walk, every visit, every text message builds your brand. And the stronger your reputation, the more doors open: repeat families, premium opportunities, and a thriving schedule built on loyalty rather than hustle.

Here's how independent professionals consistently grow their reputation and referrals with Dogs On The Run.

1. Deliver Consistency, Not Perfection

You don't have to be perfect, you just have to be dependable.

Pet parents remember how you make them feel: that they can relax knowing their pet is cared for exactly as promised.

Small, consistent actions (like timely updates, accurate service notes, and thoughtful communication) create the reliability that turns one-time clients into lifelong families.

Suggestion for Success: Reliability is remembered longer than perfection.

2. Make Every Interaction Professional

Reputation isn't just built during visits, it's built in your communication, punctuality, and professionalism.

Be courteous, confirm details, and always use the client's DOTR profile chat for updates. Every message you send is part of your brand.

Suggestion for Success: Pet parents trust what they see. Clear communication and professional tone tell them they chose the right person.

3. Turn Happy Clients Into Referrals

Pet parents love to share great experiences. If someone mentions how happy they are, that's your cue to open the door for a referral.

"I'm so glad you and Bailey are happy! We loves working with families like yours; if you know someone looking for care, feel free to send them our way."

Suggestion for Success: A kind word at the right time can turn one happy client into three.

4. Protect Your Reputation Like It's Gold

Your reputation grows through consistency, but it can be damaged just as quickly.

If there's ever a concern or miscommunication, reach out to the Concierge Team immediately for support. Handling issues with grace and professionalism often turns a potential problem into a positive memory.

Suggestion for Success: The most respected professionals are the ones who handle challenges calmly, communicate clearly, and lead with integrity.

Building a great reputation isn't about chasing reviews, it's about earning them through trust, consistency, and care.

When pet parents feel seen, supported, and confident in you, they'll happily tell others. And that word-of-mouth momentum is what builds lasting success.

If you have a client and want us to ask for a review, send us a message. We will send the pet parents the link; once reviewed, we will share with you, add to our website, and celebrate with you!

Here's what other DOTR pet pro's recommend to make every Paw Report meaningful and memorable.

1. Start with the Essentials

Begin every message with the key details:
Duration and general notes on how things went

This helps the pet parent and the Concierge Team quickly understand what was completed.

Suggestion for Success: Consistency builds confidence. Using a similar format for each report makes your updates easy to read and professional.

2. Share Specific Observations

Pet parents love knowing what really happened; not just that things were "good." Add one or two small but personal details about the visit.

"Bella trotted right to her favorite tree and took her time sniffing the new mulch."
"Rex ate all of his dinner and settled in by the window after our walk."

Specifics turn your update into a story and show genuine engagement.

Suggestion for Success: Pet parents read tone. Specific, calm, confident notes make you sound experienced and trustworthy.

3. Mention Routine Care

If feeding, medication, or clean-up were part of the visit, note that they were completed. You don't need to list every detail; just confirm that routine care was handled responsibly.

"Fed and refreshed water. All medication given as directed."

Suggestion for Success: The little confirmations eliminate worry and prevent follow-up questions later.

4. Note Anything Out of the Ordinary

If a pet seems off, a leash clip is loose, or you notice something unusual in the home, document it calmly and factually in the DOTR client profile chat. Avoid speculation; just share what you observed.

"Luna coughed a few times after her walk but seems comfortable now. Wanted to make sure you're aware."

Suggestion for Success: Professional updates are factual, not emotional. Clear documentation protects everyone and builds credibility.

5. Add a Photo or Video

Visuals say more than words. A smiling face, a happy tail, or a nap-time snapshot reassures pet parents instantly.

Suggestion for Success: Choose clear, cheerful photos that reflect calm and care; not chaos. Bright natural light and clean backgrounds always look professional.

6. End with Warmth and Gratitude

A simple closing note makes a big difference. End each Paw Report with warmth and professionalism:

"All is well here! Thank you for trusting me with sweet Charlie."

Suggestion for Success: You're not just providing care, you're strengthening a relationship. Every message is a reflection of your brand.

The Paw Report is one of the simplest yet most powerful ways to show professionalism. It's your daily opportunity to remind pet parents why they chose YOU & DOTR for consistency, care, and communication that goes beyond the basics.

Because anyone can say "everything's fine." True professionals show why it is.

Here are a few suggestions from seasoned professionals who know how to keep their spark alive when business is booming.

1. Plan Your Holiday Calendar Early

The earlier you set your availability, the smoother the season will go. Update your DOTR schedule weeks in advance, especially for Thanksgiving, Christmas, and New Year's.

By defining your workdays, blackout dates, and time-off windows ahead of time, you make it easier for the Concierge Team to match you with the right families without overbooking.

Suggestion for Success: Planning early means working smarter, not harder. You control your time before the rush controls you.

2. Schedule Rest Like You Schedule Visits

Rest is not a reward; it's a requirement. When you care for multiple pets, manage communication, and travel between visits all day, fatigue builds fast.

Set aside downtime daily, even if it's 30 quiet minutes to reset.

Suggestion for Success: Add "you time" to your calendar just like a client visit. If it's scheduled, it's protected.

3. Stay Fueled and Hydrated

It sounds simple, but it's easy to forget. Long days, skipped meals, and dehydration lead to irritability, exhaustion, and mistakes. Keep snacks, water, and comfortable shoes with you.

Suggestion for Success: Professionals who take care of themselves can take better care of others.

4. Set Boundaries and Stick to Them

During peak seasons, requests can come in fast and often. It's okay to say no when your schedule is full. Overcommitting leads to burnout and reduces the quality of care you can provide.

"I'd love to help, but my calendar is fully booked. Let's plan early for next time to secure your preferred dates."

Suggestion for Success: A calm, confident no today earns respect and repeat business tomorrow.

5. Lean on the Concierge Team

You're independent, not alone. The Concierge Team is here to support you from managing last-minute changes to coordinating backup coverage if needed. Communicate clearly if your schedule starts to feel overwhelming.

Suggestion for Success: Collaboration keeps you supported. The Concierge Team can help you protect both your time and your reputation.

6. Reconnect with Your "Why"

Amid the chaos, take a moment to remember why you do this work. You're not just walking dogs or feeding cats; you're providing peace of mind to families who trust you with their most loved companions.

Suggestion for Success: Gratitude resets perspective. When you lead with purpose, stress has less power over you.

Peak seasons can test your limits, but they can also remind you how valuable your role truly is.

When you plan ahead, communicate clearly, protect your energy, and lean on your support system, you stay in control and you thrive.

Because success in pet care isn't just about how much you do it's about how well you care for yourself while doing it.

When pet parents hand you their keys, alarm codes, or access instructions, they're giving you more than entry, they're giving you trust. How you manage that trust determines your reputation, your reliability, and your professional success.

Here are a few ways to manage access information with confidence and professionalism.

1. Confirm All Access Details in Writing

Before your first visit, make sure key locations, codes, and access instructions are clearly documented in the client's DOTR profile. This protects both you and the pet parent by ensuring there's no confusion or forgotten detail later.

2. Handle Keys with Care and Professionalism

If a physical key is provided, label it discreetly; never include names, addresses, or identifying details. A simple tag like (dog name and street name) is enough to recognize which client it belongs to without compromising security.

When not in use, store keys in a safe, private location that's inaccessible to others.

Suggestion for Success: Treat every key like it belongs to your own home. That level of care builds silent trust and lasting respect.

3. Communicate During Exchanges

If you're meeting a pet parent in person for a key handoff, arrive on time, confirm receipt, and clarify when/how the key will be returned. If keys are kept on file for recurring services, let the pet parent know where and how they're stored.

Suggestion for Success: Transparency equals professionalism. The more you communicate upfront, the fewer questions arise later.

4. Respect Alarm and Security Systems

Alarm codes, door codes, and keypads should be entered discreetly; never shared.

If an alarm accidentally goes off, remain calm. Contact the pet parent and follow any instructions they've provided.

Suggestion for Success: Mistakes happen, but professionalism shows in how you respond. Calm communication always earns trust.

5. Report Changes or Concerns Promptly

If a code stops working, a lock feels loose, or something in the home seems out of place, report it immediately through the DOTR portal (on client profile).

Not only does this keep the pet parent informed, but it also protects your professional record.

Suggestion for Success: Speaking up quickly demonstrates integrity and reliability. Silence causes confusion; communication builds confidence.

Access is a privilege; one that pet parents don't give lightly.

The way you manage keys, codes, and home security says as much about your professionalism as the care you provide.

When you handle every exchange with respect, document details within DOTR, and communicate clearly, you reinforce the trust that keeps families coming back.

As an independent professional, your business runs on relationships; but those relationships can only thrive when they're built on mutual respect.

Setting boundaries isn't about being rigid or saying no; it's about creating clear expectations so that every experience feels professional, reliable, and positive for everyone involved.

Pet parents appreciate consistency. They trust professionals who communicate openly and protect the quality of their work.

Here's how to maintain those boundaries gracefully while still keeping your signature Dogs On The Run warmth and flexibility.

1. Communicate Clearly from the Start

Boundaries work best when they're communicated before there's ever a problem.

Be clear about your hours of communication, how far in advance you need bookings, and what's considered a confirmed visit.

If a pet parent messages you late at night or during your scheduled day off, a polite follow-up the next morning keeps things professional without feeling cold.

"Thank you for reaching out! I saw your message come through last night and wanted to reply first thing this morning."

Suggestion for Success: Clear, kind communication builds trust faster than saying yes to everything.

2. Use the DOTR System to Your Advantage

Dogs On The Run's concierge model is designed to support your independence and to make communication effortless.

If a pet parent reaches out directly, redirect the conversation by responding within the client's profile under the CHAT feature. This ensures that all communication stays documented and visible to the Concierge Team. Please keep in mind: messages sent through the client's CHAT automatically text the pet parent, so there's no need to maintain a separate text thread. Keeping everything in one place prevents confusion and reduces extra work for you.

If a family asks for additional visits or tries to coordinate off-platform, you can respond politely and professionally right from the client's profile:

"I'd love to help! I'll update our conversation here in your DOTR profile so the Concierge Team can confirm everything quickly for us."

Suggestion for Success: Using the system is about efficiency, protection, and professionalism. It keeps communication clear, supports your independence, and ensures that nothing gets missed.

3. Be Honest About Availability

You're human. You can't do it all, and that's okay.

If your schedule is full, say so with confidence. Pet parents respect professionals who value quality over quantity.

"I'm fully booked for the weekend, but I'd be happy to coordinate with the Concierge Team to help find another trusted professional."

Suggestion for Success: Honesty today builds long-term loyalty tomorrow.

4. Stay Flexible, But Don't Sacrifice Yourself

Being flexible doesn't mean being available 24/7. It means knowing when you can say yes without compromising your personal time, rest, or other clients.

If you choose to take on last-minute requests, do it because it works for you; not out of pressure.

Suggestion for Success: True flexibility comes from balance, not burnout.

5. Keep Your Tone Warm and Professional

Boundaries can sound cold if they're delivered without warmth. Keep your tone friendly, upbeat, and service-minded; even when saying no.

Your confidence and kindness make the message feel professional rather than personal.

"I completely understand how important this is for you. Unfortunately, I'm unavailable that day, but I'll make sure the Concierge Team knows in case another professional can assist."

Suggestion for Success: How you say it matters more than what you say. Friendly professionalism keeps relationships strong.

Boundaries don't push people away, they attract the right kind of relationships.

When you communicate clearly, honor your limits, and lead with kindness, you create trust that lasts far longer than one booking.

Pet parents don't want perfection they want consistency, communication, and care.

In the world of professional pet care, the most successful people never stop learning.

Each new skill, course, or certification strengthens your confidence, improves safety, and elevates how pet parents see you.

As an independent pet care professional partnered with Dogs On The Run, continuing education is entirely your choice, but it's also one of the smartest investments you can make in yourself and your business.

Here are some of the most valuable certifications and programs available to professionals in the pet care industry today.

1. Pet First Aid and CPCR Certification

This is the single most important certification for anyone who works hands-on with animals. It teaches how to respond calmly and effectively to emergencies such as choking, heatstroke, seizures, or injuries.

Dogs On The Run regularly offers Pet First Aid and CPCR Certification courses taught by trusted instructors.

Suggestion for Success: Pet parents view this certification as a sign of trust and professionalism. It reassures them that their pets are in capable hands no matter what happens.

2. Fear Free Certified Professional

Fear Free training focuses on reducing fear, anxiety, and stress in pets during care. It's highly respected across the veterinary and pet service industries.

Suggestion for Success: Fear Free certification is especially valuable for professionals who work with nervous, reactive, or rescue pets. It communicates empathy and skill.

3. Certified Professional Pet Sitter (CPPS) – Pet Sitters International

This nationally recognized credential covers safety, animal behavior, health, and professional ethics. The exam-based certification helps validate your expertise and can strengthen your credibility with discerning pet parents.

Suggestion for Success: The CPPS shows that you treat your work as a true profession, not a side job and that resonates with high-end clientele.

4. NAPPS Certification – National Association of Professional Pet Sitters

This program dives deeper into pet health, nutrition, behavior, and business operations. It's one of the most comprehensive certifications available and can be completed online at your own pace.

Suggestion for Success: Adding NAPPS Certification to your profile helps demonstrate a well-rounded understanding of both care and professionalism.

5. PACCC Certification – Professional Animal Care Certification Council

This certification is for professionals looking to set themselves apart as leaders in the pet care field. It covers multi-species care, emergency preparedness, and professional ethics.

Suggestion for Success: The PACCC credential signals mastery-level professionalism and can help unlock higher-value opportunities.

6. Animal Behavior and Body Language Courses

Understanding a pet's emotional state is one of the most valuable skills in this industry. Courses from organizations like the IAABC or Karen Pryor Academy help professionals learn to read subtle cues and prevent stress or injury.

Suggestion for Success: The ability to read a pet's body language builds confidence, reduces risk, and improves every interaction.

7. Specialty Certifications

Specialization allows professionals to stand out in a competitive field. Consider programs in:

• Senior Pet Care and Mobility Support
• Cat Handling and Behavior
• Pet Nutrition and Wellness
• Canine Enrichment
• Pet Loss and Grief Support

Suggestion for Success: The more specific your knowledge, the easier it is to attract clients who value your expertise.

8. Business and Professional Development Courses

You're not just a pet care professional; you're a business owner. Courses in communication, time management, customer service, and entrepreneurship help refine how you operate, set boundaries, and grow sustainably.

Suggestion for Success: Knowledge in business management strengthens your independence and builds long-term success.

Continuing education is about building credibility, safety, and confidence.

Meet-and-greets are where connections are made, trust is built, and future bookings are secured. For many pet parents, this first meeting determines whether they feel comfortable inviting you into their home (or leaving their dog with you) and trusting you with their pets.

You don't need to "sell" yourself; you just need to show up prepared, confident, and genuinely engaged. That professionalism speaks louder than any pitch ever could.

Here's a list that was made by fellow DOTR professionals on how to make every meet-and-greet memorable for all the right reasons.

1. Arrive Prepared and Professional

First impressions start before you even say hello.

Review the client profile notes, know the pet's name and routine, and have your supplies ready (leash, notebook, business cards, or even a small treat if approved by the pet parent).

Dress neatly and arrive on time; early, if possible. Being prompt and composed sets the tone that you're reliable and respectful.

Suggestion for Success: Treat every meet-and-greet like a first date between professionals. Confidence, courtesy, and composure go a long way.

2. Lead with Calm, Positive Energy

Pets mirror our energy. When you enter a home, take a deep breath, speak gently, and let the pet come to you. Avoid rushing introductions or overstimulation.

If the pet is shy, sit or kneel at their level and let them make the first move. That patience often impresses pet parents more than any credential.

Suggestion for Success: Calm confidence builds immediate trust. When you create a peaceful introduction, everyone relaxes, including the pet parent.

3. Ask Thoughtful Questions

A great meet-and-greet is a conversation, not a checklist.

Ask questions that show you care about the relationship, not just the logistics:

• What's your pet's favorite way to spend the day?
• Are there any sounds or triggers that make them nervous?
• What's the one thing that would make you feel completely comfortable while you're away?

Suggestion for Success: Listening is your secret weapon. When pet parents feel heard, they feel safe and that's what builds loyalty.

4. Demonstrate Professional Awareness

Small touches signal that you're detail-oriented and experienced.

Check fences, gates, and leashes. Confirm feeding instructions, medication dosages, or alarm codes before you leave. Let the pet parent see your professionalism in action.

Suggestion for Success: Professionals don't rush through details; they take ownership of them. Preparation shows respect.

5. End on a Warm, Confident Note

Before leaving, recap what you've learned and confirm next steps. Thank the pet parent for their time and trust. Leave them with your contact information and a positive, personal closing something like:

"I really enjoyed meeting Charlie. He's such a gentle soul. I'd be honored to care for him."

Suggestion for Success: Gratitude and sincerity leave lasting impressions. The way you close the meeting is often what people remember most.

When pet parents feel they've met a true professional who sees both them and their pet as individuals, they stop searching for anyone else.

In pet care, things can change fast. Flights get delayed, meetings run late, or a family needs help sooner than expected. These moments can create stress if you're not prepared; but for confident professionals, they're also opportunities to shine.

As an independent professional partnered with Dogs On The Run, you have full control over your schedule and availability. The key is balancing flexibility with boundaries so you can accommodate pet parents when it makes sense, without compromising your well-being or professionalism.

Here are a few suggestions that successful professionals use to handle last-minute changes smoothly and confidently.

1. Keep Your Calendar Current & Synced with Time To Pet

Your calendar is your foundation. When it's up to date, the Concierge Team can instantly see your real availability and send you opportunities that fit your schedule.

A current calendar means fewer surprises, faster matches, and more chances to say "yes" when it works for you.

Suggestion for Success: Update your time off or availability as soon as you know your plans. The more accurate your schedule, the more control you have over your time.

2. Respond Quickly, Even If You Can't Accept

Sometimes the best response isn't "yes" it's a fast, polite "no."

If you can't accommodate a request, reply promptly so the Concierge Team can find another professional for the family. Quick communication shows reliability and keeps you top of mind for the next opportunity.

"Thanks for checking! I'm booked at that time, but please keep me in mind for future openings; I'd love to help next time."

Suggestion for Success: Timely responses keep your reputation strong, even when you're unavailable.

3. Use Discretion When Accepting Short-Notice Requests

Last-minute requests can be lucrative, but they should fit your comfort level and schedule.

Before saying yes, consider:

• Can I arrive on time and deliver my usual level of care?
• Do I know this pet and family?
• Is there enough information and time to schedule a consultation?

If anything feels unclear, ask for clarification or decline politely.

Suggestion for Success: Last-minute opportunities should add value, not chaos. Protect your balance and reputation by accepting only what you can confidently manage.

4. Stay Connected with the Concierge Team

When schedule changes happen on short notice, communication with the DOTR Concierge Team keeps everything organized. They can notify the pet parent, assist with rescheduling, and ensure all updates are documented accurately.

Suggestion for Success: You're not alone in last-minute situations. The Concierge Team is your professional support system.

5. Plan for Flexibility

Even the most structured professionals leave space for the unexpected. Try to keep a small buffer between appointments whenever possible. That extra time can be used for travel delays, extended visits, or urgent calls from trusted pet parents.

Suggestion for Success: Professionals who plan for flexibility rarely feel rushed. It's not about doing more, it's about doing what you do with grace.

Last-minute requests are part of the nature of concierge-level care. How you handle them reflects your professionalism and your priorities.

When your schedule is current, your communication is clear, and your boundaries are defined, you stay in control of your time and your success.

Because flexibility isn't about saying yes to everything. It's about knowing when to say yes with confidence.

Emergencies in pet care are rare, but they do happen.

And when they do, a calm, informed response can make all the difference.

Being prepared doesn't just protect the pet; it protects your confidence, your reputation, and the trust pet parents place in you.

Here are the most common first aid situations every pet care professional should be ready to handle.

1. Cuts, Scrapes, and Paw Pad Injuries

These are among the most frequent incidents during walks or playtime. Minor cuts can often be managed with gentle cleaning and pressure to stop bleeding. Always notify the pet parent immediately and document what happened.

Suggestion for Success: Keep a compact first aid kit stocked with gauze, antiseptic wipes, and self-adhesive wrap. Calm action and communication show professionalism.

2. Heat Exhaustion or Heatstroke

Overheating can occur quickly, especially in warm climates or during summer walks. Signs include heavy panting, drooling, bright red gums, or lethargy. Move the pet to shade, offer small sips of cool water, and contact the pet parent or an emergency vet right away.

Suggestion for Success: Avoid midday heat and hot pavement whenever possible. Prevention is your best first aid.

3. Allergic Reactions and Bee Stings

Insect bites, food sensitivities, and environmental allergies can cause swelling, hives, or excessive licking. If there's any facial swelling or breathing difficulty, this becomes an emergency.

Suggestion for Success: Ask pet parents in advance about known allergies and where emergency medications such as Benadryl or EpiPens are stored.

4. Choking or Foreign Object Ingestion

Dogs and cats are curious by nature. Toys, sticks, socks, or bones can become hazards. Encourage coughing, but never reach into the mouth unless the object is visible and easy to remove. If the pet can't breathe, call the emergency vet immediately.

Suggestion for Success: Learning pet CPR and the Heimlich maneuver gives you confidence to stay composed under pressure.

5. Seizures or Sudden Collapse

Seizures can look frightening but are often brief. Move objects away, never restrain the pet, and time the episode. Once the pet is alert again, contact the pet parent and document everything you observed.

Suggestion for Success: Training in Pet First Aid and CPCR helps you recognize when immediate veterinary care is critical.

6. Poisoning or Toxin Exposure

Common household toxins include chocolate, xylitol, grapes, onions, cleaning products, and certain houseplants. If ingestion is suspected, call the pet parent and contact ASPCA Animal Poison Control (888-426-4435) or a local emergency vet.

Suggestion for Success: Stay calm, gather details such as what, when, and how much, and never induce vomiting unless directed by a veterinarian.

7. Fractures or Broken Bones

Falls, rough play, or car-related injuries can result in fractures. A pet may limp, cry out, or refuse to bear weight. Avoid moving the limb unnecessarily, keep the pet as still as possible, and contact the pet parent immediately.

Suggestion for Success: Avoid guessing the injury type. Immobilize gently if safe, and leave splinting to professionals.

8. Trauma or Hit-by-Car Accidents

Even the most cautious pets can bolt. If trauma occurs, focus on keeping the animal calm and still. Watch for signs of internal injury such as pale gums, rapid breathing, or collapse, and get immediate veterinary help.

Suggestion for Success: Carry the contact info for local emergency vets in your phone. Quick direction reduces panic and saves time.

9. Burns or Eye Injuries

Contact with hot pavement, chemicals, or even curling irons can cause burns. Rinse with cool (not cold) water and seek veterinary care. For eye injuries, keep the pet from rubbing or pawing and contact the pet parent right away.

Suggestion for Success: Never apply ointments or creams unless specifically instructed by a vet.

10. Shock and Internal Bleeding

This can occur after severe trauma, poisoning, or major blood loss. Signs include weakness, rapid heartbeat, pale gums, or shallow breathing. Keep the pet warm and quiet and get emergency help immediately.

Suggestion for Success: Recognize your limits. Your role is to stabilize, stay calm, and communicate clearly until professional care takes over.

Emergencies are unpredictable, but your readiness doesn't have to be.

When you know what to look for and how to respond, you turn chaos into calm, and that's what sets you apart.

Investing in your Pet First Aid and CPCR Certification isn't just another box to check. It's a symbol of your professionalism and care for the pets and families you serve.

Preparedness doesn't just save lives. It builds lasting trust.

In pet care, even the best-laid plans can change. Flights get canceled, meetings run long, or families simply forget to confirm. It happens. What matters most is how you respond, because your reaction can turn an inconvenient moment into an opportunity to build trust, show professionalism, and protect your business.

As a pet care professional partnered with Dogs On The Run, you have the freedom to manage your own schedule and define how you handle cancellations. The key is to stay transparent, consistent, and aligned with the standards pet parents expect from a concierge-level experience.

1. Understand the DOTR Cancellation Policy

Dogs On The Run requires pet parents to sign a client agreement that includes a standard cancellation clause to help protect everyone involved' however, most do not read the agreement which is why we encourage you as an independent professional to disclose how you want to handle; this is what we recommend:

• Cancellations made 7 days prior to the start of the reservation are subject to a 20% fee.
• Cancellations made 24 hours or less prior to the reservation are subject to a 40% fee.

If plans change, the agreement asks pet parents to contact DOTR as soon as possible so the Concierge Team can open the space for another family.

As an independent contractor, you are responsible for disclosing your personal cancellation expectations or rates before confirming a booking. Transparency ensures there are no surprises for anyone involved.

Suggestion for Success: Consistent communication around cancellation terms builds trust. Clear expectations protect both your time and your reputation.

2. Communicate Promptly

If a pet parent cancels, notify the Concierge Team immediately. This keeps everyone informed, ensures accurate records, and allows DOTR to assist if any follow-up communication or adjustments are needed.

Even if a cancellation fee may apply, a polite and professional acknowledgment goes a long way:

"Thank you for letting me know. I completely understand; please reach out again when you need care. I'll also update the Concierge Team so we can adjust your reservation."

Suggestion for Success: Grace and professionalism in communication turn a canceled booking into a positive memory.

3. Avoid Surprises by Setting Expectations Early

Many frustrations around cancellations come from unclear boundaries. When you first connect with a pet parent, include your cancellation expectations in your introduction or care notes. That way, the family knows exactly what to expect before confirming.

Suggestion for Success: Clarity upfront eliminates awkward conversations later. Pet parents appreciate professionals who communicate like business owners, calm, confident, and transparent.

4. Protect Your Schedule and Energy

Last-minute cancellations are part of business. Professionals who build flexibility into their day tend to feel less stressed and more in control. Use those open time slots to rest, market your services, or take a backup booking when available.

Suggestion for Success: Every gap is an opportunity; to recharge, refine, or rebook.

5. Maintain the Relationship

A cancellation doesn't mean a lost client. A friendly follow-up message a week or two later keeps you top of mind and reinforces that you value the relationship.

"Hope everything worked out last week! Just checking if you'd like to reserve your next dates early, the calendar fills quickly this season."

Suggestion for Success: Pet parents remember how you handled change more than the change itself.

Last-minute cancellations can be inconvenient, but they don't have to be damaging. When handled with calm professionalism, clear communication, and respect for both your time and the pet parent's, they become moments that reinforce trust.

Remember Dogs On The Run has the structure in place to support you, but it's up to you to communicate your own cancellation terms clearly and confidently.

As an independent pet care professional, your time is both your greatest resource and your biggest opportunity. The goal isn't just to work more, it's to work smarter, earn more, and maintaining a schedule that keeps you happy, balanced, and thriving.

Here are a few ways top-performing professionals elevate their income without burning out.

1. Prioritize Premium Services

Some services naturally command higher rates like overnights, boarding, and holiday care. If your schedule allows, consider making space for these opportunities. Pet parents are often willing to pay more for reliability, experience, and peace of mind.

Suggestion for Success: You're already building relationships based on trust. Offering premium services to pet parents who know and love you often leads to consistent, higher-value bookings.

2. Focus on Repeat Families

Consistency benefits everyone. Regular walks, recurring visits, and loyal pet parents create financial stability and smoother days. Repeat relationships often mean less onboarding, fewer scheduling surprises, and stronger long-term trust.

Suggestion for Success: Stay in touch with familiar pet parents a simple "just checking if you need coverage next week" keeps you top of mind and keeps your calendar full.

3. Optimize Your Service Radius

Travel time eats into your day (and your earnings). Professionals who cluster services within a tight radius tend to earn more per hour overall, even if the individual booking rate is the same.

Suggestion for Success: Focus your area around neighborhoods where you already have regular clients. You'll spend less time driving and more time doing what you love, caring for pets.

4. Communicate Availability Early

The earlier you update your schedule, the more likely you are to be matched with ideal opportunities. The Concierge Team can only promote what they know is available. When your calendar is accurate and up to date, you get first consideration for new bookings.

Suggestion for Success: Treat your availability as your storefront. When it's current, your "doors" are always open for the right opportunities.

5. Protect Your Energy

Saying yes to everything can lead to burnout. The most successful professionals protect their energy as carefully as their time. Leave space between visits, take regular days off, and use your time-off settings to signal balance and professionalism.

Suggestion for Success: You're not just running a business; you are the business. Prioritizing rest keeps your service quality high and your reputation even higher.

Financial success doesn't have to mean overworking. It's about smart strategy, consistent relationships, and professional boundaries that allow you to thrive long term.

When you balance opportunity with intention, you earn more than money; you earn freedom, confidence, and longevity in a career built on love and trust.

In luxury pet care, small details create lasting impressions. Pet parents may not always remember the exact visit time or number of walks, but they never forget the way you made them feel; confident, cared for, and supported.

As an independent pet care professional, those subtle touches are what set you apart and help you build a loyal base of returning Pet Parents. Here are a few ways successful professionals create that lasting impact.

1. Attention to Detail Speaks Volumes

Pet parents notice when care feels thoughtful. Professionals who take a moment to straighten a mat, refill a water bowl, or wipe up muddy paw prints quietly demonstrate reliability and respect for the space they've been trusted with.

Suggestion for Success: The most polished professionals leave behind more than a happy pet, they leave behind peace of mind.

2. Make Every Update Feel Personal

A meaningful update goes beyond "All good." It paints a picture of the pet's day and reinforces that you truly know them.

"Bella explored every corner of the park today and paused under her favorite tree before heading home."

It's simple, genuine, and powerful.

Suggestion for Success: When your updates make pet parents smile, they're more likely to request you again and again.

3. Lead with Calm Confidence

Pets mirror energy. When you bring calm, steady confidence into every visit, pets feel safe, and pet parents notice that harmony.

Suggestion for Success: A relaxed, confident demeanor communicates professionalism far louder than words. It's what luxury service feels like.

4. Anticipate, Don't React

Professionals who anticipate needs show mastery. If you notice a frayed leash, a sticky lock, or a pet acting differently, communicate those observations clearly. It's not about fixing the problem — it's about demonstrating awareness and care.

Suggestion for Success: Anticipating small issues before they become big ones earns trust and long-term loyalty.

5. Add a Signature Touch

Your personal touches, remembering a birthday, using a pet's nickname, or signing off with a signature emoji or tagline; create familiarity and warmth. These little consistencies make each experience feel custom-tailored.

Suggestion for Success: Luxury service is personal service. The details that feel small to you often mean the most to a family.

Success in this industry isn't about doing more. It's about doing what you already do, but with care, consistency, and intention.

Every thoughtful moment reinforces why pet parents choose Dogs On The Run and why professionals like you thrive within its concierge community.

Because excellence isn't an act. It's a habit, one detail at a time.

As a pet care professional, your time is valuable; and so is the trust pet parents place in you. Clear scheduling and communication are what keep the entire Dogs On The Run experience seamless for everyone involved.

Confirming bookings and updating your availability early isn't just about organization. It's about maintaining reliability, protecting your income, and helping the Concierge Team match you with the right families before someone else fills the spot.

Here's how to stay ahead and stress-free.

1. Confirm Upcoming Bookings Early

Aim to confirm all upcoming bookings at least two weeks in advance, or sooner during busy seasons.

When everyone communicates promptly, there's no room for confusion; only smooth scheduling and happy pet parents.

2. Update Your Availability Regularly

You control your own calendar, but staying visible and accurate helps you get booked faster.

If you're planning time off, holidays, or limited hours, update your availability in your schedule as soon as you know your dates.

This prevents last-minute calls, double-booking, and stress on both sides.

Insider Tip: As a concierge-style service, DOTR can even assist with updating your time off if you prefer. Just message the Concierge Team and let them know what needs to be changed, they'll take care of it for you.

3. Plan for Holiday Rushes

Peak seasons such as Thanksgiving, Christmas, New Year's, and summer travel fill up quickly. Pet parents plan months ahead, and so should you.

Mark your holiday availability early (ideally 6–8 weeks out) to ensure your name comes up first for premium bookings.

Insider Tip: If you're available for holiday or overnight care, let the Concierge Team know directly. These are high-demand services and can significantly increase your earning potential.

4. Communicate Changes Quickly

Life happens. If something shifts, an emergency, illness, or travel change, notify the Concierge Team immediately.

This gives them time to support you and arrange backup coverage so the pet parent isn't left in a bind.

Insider Tip: Prompt communication keeps you in good standing for future referrals. Reliability builds your professional reputation faster than anything else.

The more clarity you provide upfront, the smoother every experience becomes for you, the Concierge Team, and the pet parents who rely on you.

Working closely with pets means tuning into the subtle cues that others might miss. Pets can't tell us when they're anxious, overwhelmed, or scared; but their bodies and behavior always do.

As a pet care professional, learning to read these early signs not only keeps pets safe but also strengthens your reputation as a calm, confident, and observant professional. It's one of the most important skills you can develop.

1. Watch the Whole Picture

Stress rarely shows up in just one behavior. Look for clusters of small changes rather than one dramatic reaction.

Common early indicators include:

• Pacing or restlessness
• Yawning or lip licking when not tired or hungry
• Turning away or avoiding eye contact
• Excessive shedding or drooling
• Shaking off (as if drying from a bath) after a mildly stressful event

Insider Tip: One sign alone may not mean much, but patterns matter. When a pet consistently displays two or more signs, stress is likely building.

2. Respect Their Space

Every pet has personal boundaries. Some need time to warm up, others crave reassurance but dislike too much physical contact. Learn to read what comfort looks like for that specific pet.

If they lean away, flatten their ears, or tuck their tail, give them space to reset. Forcing contact when a pet is uncertain can erode trust and escalate anxiety.

Insider Tip: Calm energy invites calm behavior. The more relaxed your movements and tone, the faster a stressed pet will mirror your confidence.

3. Recognize Environmental Triggers

Many stress responses come from the environment, not the professional. Loud noises, changes in routine, thunderstorms, new scents, or even your backpack zipper can spark anxiety.

If you notice tension, take a step back and modify the environment where possible: lower your voice, reduce noise, and avoid sudden movements.

Insider Tip: You can't control every trigger, but you can always control your energy and your response.

4. Keep Walks and Visits Predictable

Predictability reduces stress. Try to start and end visits the same way, same greeting tone, same route, same closing routine. Pets thrive on structure.

If you're substituting for another professional, read through the visit notes carefully before entering the home or yard. Familiarity is comforting, especially for pets prone to anxiety or separation distress.

Insider Tip: Routine isn't boring, it's security. For pets, predictability feels like safety.

5. Document and Communicate

If you notice ongoing anxiety or new behaviors, document them clearly in your visit notes and communicate with the Concierge Team or pet parent promptly. Avoid diagnosing; simply share observations:

"Charlie paced near the window for the first ten minutes today and ignored his usual treat. Once outside, he relaxed."

Those details help the pet parent make adjustments and show your professionalism.

Insider Tip: Calm, factual updates build trust and demonstrate expertise — not alarm.

Recognizing and respecting stress signals is part of what sets Dogs On The Run professionals apart. You're not just walking dogs or completing tasks, you're reading body language, protecting emotional well-being, and ensuring every experience is positive.

True professionals don't just care for pets. They understand them.

In the world of professional pet care, trust is everything. It's the reason families invite you into their homes, hand over their keys, and rely on you to care for their pets like family. When you build that kind of trust, you're not just completing a service; you're creating a partnership that lasts.

As an independent pet care professional with Dogs On The Run, you already have the freedom to set your schedule, define your boundaries, and build your business your way. But lasting success in this industry comes down to one thing: how deeply pet parents trust you.

Here are a few insider tips to strengthen that trust and turn first-time visits into long-term relationships.

1. Communicate Clearly and Consistently

Pet parents feel most comfortable when they know what's happening. Whether it's confirming a visit, sending a quick update, or sharing a photo, communication builds confidence.

Be proactive, not reactive. If something unexpected happens such as a pet not eating, a walk running late, or traffic delaying your arrival, a quick text shows professionalism and care. You don't need to over-communicate; just stay clear, calm, and kind.

Insider Tip: Consistency builds credibility. When pet parents can rely on your communication style, they relax and will remember it next time they book.

2. Respect the Relationship

Pet parents recognize when you treat their pets and their time with respect. That means showing up prepared, following care notes closely, and handling their home as if it were your own.

Even small gestures such as refilling the water bowl, wiping muddy paws, or leaving a short note create moments of trust.

Insider Tip: The small, thoughtful touches you leave behind say as much about your professionalism as the visit itself.

3. Be Transparent and Reliable

Transparency doesn't mean perfection. It means honesty when something doesn't go as planned. If a gate is left unlatched, a leash clip breaks, or a pet seems off, let the pet parent and Concierge Team know right away. The right response can actually increase trust, because pet parents see that you take responsibility and care deeply about their pet's safety.

Insider Tip: Reliability isn't just showing up; it's showing up prepared, paying attention, and following through.

4. Maintain Professional Boundaries

Pet parents appreciate genuine connection, but boundaries protect both sides. Avoid accepting off-platform bookings or side arrangements. Not only does it violate DOTR policy, but it removes the systems that protect you.

Insider Tip: Staying within the DOTR platform ensures your professionalism, protects your reputation, and keeps your business legally sound.

5. Keep Growing

The best professionals never stop learning. Continuing education such as Fear Free Certification, CPCR, or Pet First Aid adds to your expertise and credibility. It shows pet parents that you're invested in excellence and safety.

Insider Tip: Growth builds confidence. Confidence builds trust. Trust builds your business.

Building trust with pet parents isn't a one-time act. It's the quiet, steady pattern of reliability, kindness, and respect that defines a true professional.

When pet parents know they can count on you and Dogs On The Run stands behind you that's when this career becomes more than a job. It becomes your calling.

Be Prepared. Be Professional. Be Proud.

Do you know what to do if a dog gets stung by a bee and goes into anaphylactic shock?

What about heatstroke, choking, or a sudden collapse during a walk?

Random things happen; and when they do, preparedness separates true professionals from everyone else.

We're inviting all local pet care professionals to join us for a Pet First Aid & CPCR Certification Course led by Selena, a current Escondido Police Officer and trusted Dogs On The Run professional who lives and breathes a safety-first philosophy.

Why Get Certified

This certification isn't just another piece of paper; it's a badge of honor that builds client confidence and elevates your professional credibility. It shows you take your work, and the pets entrusted to your care, seriously.

About the Instructor

Selena integrates real-world emergency response with compassionate animal care.

• Current Escondido Police Officer
• Fear Free Certified
• Pet Safety Crusader First Aid & CPCR Instructor
• Red Cross Cat & Dog First Aid Certified
• Currently enrolled in the NORDIC Dog Training Program
• 7+ years Victim Advocate, Women's Resource Center (Oceanside)
• 4+ years Volunteer, Rancho Coastal Humane Society (Encinitas)
• 640+ hours assisting with canine training
• 200+ hours with Faithful Friends Miniature Therapy Horses
• 5+ years Girl Scout Leader in Carlsbad

Selena is the embodiment of integrity, service, and excellence, qualities that define the DOTR community.

Course Details

Date: Saturday, November 2, 2025
Time: 8:00 AM – 1:00 PM
Location: Dogs On The Run Headquarters
3176 Lionshead Ave Suite 101, Carlsbad, CA 92010

Investment:

• $99 for Pet Care Professionals
• $120 for Clients or Public Participants

Why It Matters

This isn't just about certification, it's about raising the standard together.

Join fellow Dogs On The Run professionals and clients who believe in preparedness, community, and continued education.

Because when you care for lives, knowledge isn't optional. It's essential.

👉 RSVP Now by messaging in the APP.
"Sign Me Up! Pet First Aid"

At Dogs On The Run, we believe in giving you full control of your schedule. Keeping your time off and/or not available dates updated helps our Concierge Team match you only with opportunities that fit your real-time schedule, and prevents unnecessary messages while you're unavailable.

Taking a quick moment to mark your time off and/or not available times helps everyone work smarter and keeps the system running smoothly.

How to Mark Time Off and/or Not Available

1. Select the upper left corner symbol (☰) with 3 lines

2. Scroll down and select Time Off at the bottom of the list

3. Click Add Time Off

4. Adjust frequency & select one:

• Occurs Once – for a single day off
• Multi Day – for a range of dates
• Repeats Weekly – if time off and/or not available repeats weekly

Click Done

5. Update your times/dates:

• Occurs Once: Update Start time and End time, then Confirm
• Multi-Day: Select Start and End dates, then Submit Time Off
• Repeats Weekly: Select weekday(s), set Start and End times, then Confirm

When done, you'll see "Submitted Successfully."

Need a Hand?

As a Concierge service, we're happy to update your schedule for you.

Just communicate how we can help and let us know what you need updated; we'll take care of it quickly and accurately.

Why This Matters

• It prevents us from sending NEW OPPORTUNITIES when you're not available
• It helps our team focus on matching you with the right opportunities
• It ensures a seamless, stress-free experience for everyone; including you

Thank you for staying proactive and professional. Your communication and reliability are what make DOTR the best!

At Dogs On The Run, we've learned something powerful over the years. True professionals don't just walk dogs or care for pets; they carry a quiet, steady optimism that shows up even on the hardest days.

Not the "everything is perfect" kind of optimism. The kind that gets you back up again after a long day, a last-minute cancellation, or a tough client moment. The kind that keeps you believing in what you do and in why it matters.

This line of work isn't easy. You hold space for families in deeply emotional moments. You juggle changing schedules, high expectations, and endless moving parts. You do it with care, integrity, and heart, and that's exactly what sets you apart.

That's also where optimism becomes your edge. It helps you:

• See possibility instead of problems
• Stay creative instead of reactive
• Lead with calm instead of frustration
• Believe that tomorrow can and will be better
• Keep showing up for the pets, the families, and yourself

Optimism isn't pretending everything's fine. It's choosing to look for solutions and act on them, even when things feel messy. It's what turns challenges into lessons and lessons into growth.

So how do we sustain it, especially when the days get long?

1. Reconnect to Your "Why"

Remember why you started. Every wag, every purr, every thank-you text from a client is proof that what you do matters.

You bring peace of mind, safety, and care to families who trust you with something they love most.

2. Protect Your Headspace

There's plenty of noise out there. Less comparison, less negativity. More curiosity, more courage. Surround yourself with voices that make you better, not busier.

3. Celebrate the Small Wins

A dog who finally greets you at the door with a tail wag. A nervous cat who starts to purr. A client who leaves a heartfelt review. Those aren't small moments.

They're proof of progress. Notice them. They build momentum.

Optimism isn't just a feeling. It's a practice. And when we choose it, it changes how we lead, how we connect, and how we show up for the families who rely on us.

We're proud to walk alongside you. What you're building, what we're building together, matters. And the best is still ahead.

If you've ever visited Dogs On The Run headquarters, you have seen the phrase written loud and clear on the wall: "Ridiculously High Expectations..."

Those three words are not about pressure. They are about pride.

What It Really Means

When we say we have "Ridiculously High Expectations," it is not about perfection or control. It is about the kind of excellence that comes naturally to professionals who care deeply about what they do.

Families choose Dogs On The Run because they trust that every care experience will be thoughtful, reliable, and compassionate. That trust is earned through the standard we all share — the one that sets this community apart.

Our expectations are high because the work we do matters. Pets are family. Homes are personal. And what we do carries real meaning.

You Set the Bar

As an independent professional, you set your own tone, schedule, and standards of care.

"Ridiculously High Expectations..." is not a rulebook — it's a reflection of the professionals we choose to partner with.

You are part of a network of people who take pride in being dependable, detailed, and trustworthy.
It's why families feel comfortable opening their doors, and why the DOTR name carries weight.

What It Looks Like in Practice

It shows up in small details.

• In sending that quick update before a client asks.
• In arriving prepared, calm, and professional.
• In communicating clearly and kindly when plans change.
• In representing yourself — and the brand you're connected to — with integrity.

These actions may seem small, but together they create an experience that clients remember. That consistency is what keeps the DOTR community strong.

A Partnership Built on Standards

Our role as the concierge team is to coordinate and support.
Your role as an independent professional is to deliver care your way — with the reliability, communication, and compassion that reflect our shared expectations.

We connect you with families who appreciate your professionalism and trust your expertise.
That partnership only works when everyone involved shares the same level of respect for pets, people, and purpose.

Why It Matters

The pet care world is full of options. Apps, platforms, and pop-up services come and go.
But Dogs On The Run stands apart because we believe that integrity and accountability never go out of style.

"Ridiculously High Expectations..." reminds us that excellence isn't accidental — it is intentional.
It's a mindset, not a measurement.
And it's what keeps this network strong, respected, and in demand year after year.

A Thank You

Thank you for embodying what this phrase truly means.
For showing up with professionalism, compassion, and consistency.
For making every pet and every family feel cared for at the highest level.

Our expectations are high because you make it possible to keep them that way.

As the holidays approach, our schedules fill up with visits, drop-ins, and overnights. Thanksgiving can be an exciting time for families, but it also brings extra noise, guests, food, and changes in routine that can affect how pets feel and behave.

Here are a few ideas and recommendations to help you stay mindful, support pet families, and advocate for the pets in your care during this busy season.

Be Mindful of Holiday Food and Hazards

Many families love sharing their holiday feast, but not all foods are safe for pets. You might gently remind families that common Thanksgiving items like turkey skin, bones, onions, garlic, grapes, raisins, and chocolate can cause serious health issues. Encourage pet parents to keep trash secured and to have a designated space for pets away from the dinner table and kitchen.

Idea: Share a quick note during a visit.
"I just made sure Max didn't sneak any turkey bones. Lots of tempting smells today."
This keeps clients informed while showing your professionalism and attention to detail.

Support Calm and Comfort

Guests, travel, and noise can make pets anxious or overstimulated. You might suggest setting up a quiet area with their bed, water, and toys.

Some families appreciate reminders to keep routines as consistent as possible because meals, walks, and bedtime all matter.

A calm pet is a safe pet, and your awareness helps prevent accidents, stress, and escape attempts.

Advocate for Safety

If you notice something that could pose a risk such as candles, open doors, or unsafe décor, it is always okay to kindly bring it up to the family.

Most clients appreciate your insight and rely on your experience. You see details others may miss, especially in new or busy environments.

Communicate with Care

Every family has their own comfort level, traditions, and expectations. If you are unsure about something such as feeding, access, or schedules, it is always better to check in with the client or reach out to the concierge team for support. Your professionalism and attention are what make DOTR families trust the network we have built together.

A Thought to Carry Into the Season

You are not just providing a service. You are offering peace of mind during one of the busiest times of the year. Your awareness, communication, and compassion help families relax knowing their pets are cared for by someone they trust.

From all of us at Dogs On The Run, thank you for being part of what makes this community so special.

As pet care professionals, we share something sacred with the families we serve. Over time, we become part of their story, walking their dogs through puppyhood, watching them grow older, and being there during both the joyful and heartbreaking moments.

The truth is, pets never live long enough. And when that time comes, the love and trust between you and a family often run so deep that they turn to you for comfort, guidance, or even presence during their pet's final moments. That trust is profound. It is also emotional, delicate, and deeply human.

The Honor of Connection

Being invited to walk alongside a family as they face the end of their pet's life is an incredible privilege. It means they see you not as a service provider, but as part of their inner circle, someone who truly understands their pet and their bond.

It is natural to feel grief, sadness, and even uncertainty about how to respond. But remember, your compassion and professionalism are what make you so valued in these moments.

Sometimes being there means holding space quietly. Sometimes it means helping coordinate care or routines while a family processes what is happening. And sometimes it simply means being a kind, steady presence when words are not enough.

When Families Seek Guidance

Families may ask for your perspective: "Do you think it is time?" or "What would you do?" These are incredibly hard questions, and while they come from trust, it is important to protect both your heart and your role.

You can offer comfort without crossing into medical or personal decision-making. Try responses such as:

• That is such a hard decision. I know how much you love them, and you will know when the time feels right.
• You know them best. I am here to support whatever you decide.
• It might help to talk with your veterinarian to understand all your options.

This approach provides emotional support while ensuring you are not making the decision for them.

If You Are Invited to Be There

Some families may ask you to be present during euthanasia or the final goodbye. That is an honor, but it is also emotional and can take a toll.

If you choose to attend, do so with care for your own emotional well-being. Afterward, give yourself permission to rest, cry, or talk it through with someone you trust. Compassion fatigue is real, and you cannot pour from an empty cup.

If you do not feel comfortable attending, it is absolutely okay to express that gently and with love:

"I care deeply, and I will be keeping you both in my heart. I will be here when you are ready for support after."

The family will still feel your care and respect your honesty.

After a Pet Crosses the Rainbow Bridge

Once you learn that a client's pet has passed, the smallest gestures mean everything.

Here are a few thoughtful ways professionals in the DOTR network have shown compassion while maintaining professionalism:

• Send a handwritten sympathy card or message.
• DOTR donates to the San Diego Humane Society in the pet's name.
• Leave a small gift or flower at the family's doorstep.
• Share a fond memory or a favorite photo with the family.

If the family reaches out to you directly afterward, listen more than you speak. Offer empathy, not solutions. And when the time feels right, gently remind them that DOTR is here for them when they are ready to open their hearts again, whether that means welcoming a new pet or volunteering with others in need.

Caring for Yourself

Loss affects professionals too. You spend time, energy, and love caring for these animals, and it is normal to grieve. Give yourself the same kindness you would offer a client. Take a quiet walk, talk with another professional, or let the concierge team know you need time to process before taking on new visits.

At Dogs On The Run, we recognize that our professionals carry not only responsibility but also emotional weight. Your heart is what makes you extraordinary, and it also deserves care and rest.

The Heart of What We Do

Pet care is not just about schedules, feedings, and walks. It is about connection, compassion, and continuity. Our network exists because life and loss can be unpredictable. We support one another so that no family, professional, or pet ever faces those moments alone.

This is what makes Dogs On The Run different. We are not just a service. We are a community that honors the love between people and pets through every stage of life, right up to the last heartbeat.

At Dogs On The Run®, you are not just part of a network. You are part of a community built on trust, compassion, and professionalism. Caring for pets is not the same as mowing a lawn or cleaning a home. You are responsible for heartbeats, routines, and emotional well-being. Families open their homes to you because they trust you with what they love most.

That level of responsibility deserves structure, support, and respect. That is what Dogs On The Run provides.

You Are Not a Gig Worker. You Are a Professional.

Our network was created to empower Independent Contractors; not manage them. We believe true professionalism thrives in an environment where you are supported, valued, and connected.

Unlike gig platforms that treat pet care as a task, Dogs On The Run treats it as a relationship.

We coordinate the behind-the-scenes details that allow you to focus on care, while also ensuring pets and families are protected.

Within our network:

• Families are thoughtfully matched to professionals based on compatibility and needs.
• Emergencies are handled by a concierge team that steps in when life happens.
• Communication, coverage, and consistency are managed with care and transparency.
• Professionals are surrounded by a community that values collaboration and trust.

You work independently — but never alone.

Real Emergencies. Real Support.

Recently, several of our professionals faced true emergencies, medical events, family crises, unexpected illness. Because they were part of the Dogs On The Run network, our concierge team immediately stepped in, coordinated backup care, and kept clients informed.

Everyone was protected; the families, the pets, and the professionals.

That is what this system is designed for. It ensures continuity and compassion in moments that cannot be predicted.

Why Staying Connected Matters

When you operate within the DOTR framework, you are supported by more than your own reliability, you are backed by a structure that reinforces it. The systems, communication channels, and concierge support exist to protect both you and the families you serve.

Some clients may occasionally ask to work directly with you outside the DOTR process. While that might seem simpler, it removes the very safeguards that keep everyone protected. When care stays within the DOTR structure, you retain access to:

• Backup coverage and emergency coordination
• Administrative and client support when issues arise
• Verified communication and schedule management
• A network reputation that elevates your professionalism

Staying connected is not about rules; it is about protection, professionalism, and shared trust.

The Standard We Uphold

Families choose Dogs On The Run because of how we operate; the professionalism, communication, and care that comes from this system. They know that every professional within our network shares a common standard: reliable, respectful, and prepared.

By continuing to work within DOTR, you reinforce that reputation. You help uphold the promise that pets, families, and professionals are never left without care or support.

The Heart of What You Do

What you do matters deeply. You are not providing a service; you are caring for lives. You are the heartbeat of what makes Dogs On The Run special.

This community exists to protect you, to help you succeed, and to ensure that when life happens — for you or for a family — no one faces it alone.

We are stronger together. We are reliable because of one another.

One of the biggest indicators of professionalism is preparation.

At Dogs On The Run, we know that successful care starts long before the first walk, visit, or overnight stay. It begins with communication.

When you take the time to ask the right questions, you set yourself up for success and help families feel confident that their pets are in excellent hands. Clear communication builds trust, prevents confusion, and ensures every experience feels seamless and personalized.

Why Gathering Details Matters

Clients often assume you already know what they know about their pet. But each dog, cat, or household is unique. Even two golden retrievers in the same neighborhood can have completely different needs, fears, or routines. When you extract the right information early on, you:

• Build trust through professionalism and preparedness
• Avoid misunderstandings or missed expectations
• Strengthen your reputation as a reliable, detail-oriented professional
• Make future visits smoother and more enjoyable for everyone involved

How to Approach the Conversation

Think of your consultation as a relaxed conversation, not an interview. The goal is to learn what makes their pet comfortable, what routines are important, and how they define good care.

Here are a few ways to open the discussion:

• Tell me about your pet's daily routine.
• What does a normal day look like for your dog?
• Are there any quirks, fears, or habits I should know about?
• What would make you feel most at ease while you're away?

Your tone should always feel natural and supportive, not transactional. Families are more open when they sense genuine care.

Information to Gather During a Consultation

Below is a list of questions you can tailor for your own style or use as a conversation checklist. Many professionals find it helpful to review this before meeting new clients. It should be listed on the clients profile. If it's not you can add it to the clients profile as you ask the questions.

General Information

• Pet's name, age, breed, and personality
• How long they have been with the family
• Any health concerns, allergies, or medications
• Veterinary contact and emergency procedures

Routine and Schedule

• Feeding times, portions, and preferences
• Typical potty schedule or walking routes
• Daily playtime or exercise expectations
• Crate use, nap times, or bedtime routines

Behavior and Preferences

• Known fears or triggers such as thunder, vacuums, or other dogs
• How they react to strangers, children, or other animals
• Favorite toys, comfort items, or games
• Commands they know and how they are used

Home and Communication Details

• Entry instructions and key locations
• Where supplies are kept
• How to handle deliveries or visitors
• Preferred method and frequency of updates

Pro Tip: Lead with Care

When you ask thoughtful questions, you communicate confidence, professionalism, and compassion. These conversations are also an opportunity to remind families that Dogs On The Run professionals are independent experts who take pride in tailoring care to each pet's needs.

Let them know that every detail matters, not because you require it, but because you want to ensure their pet's comfort, safety, and happiness.

The best care begins with clear communication.

A true professional never assumes; they ask, listen, and adapt.

By taking the time to understand each family's routines and expectations, you not only set yourself up for success but also help uphold the reputation of the Dogs On The Run network as a trusted, elevated, and compassionate concierge service.

Excellence in pet care always starts with a conversation.

Rainy days happen, but care doesn't stop. At Dogs On The Run, most families choose professionals show up, adapt, and understand that a dog walk is never just a dog walk.

A walk is stimulation, connection, and consistency; the three things dogs rely on most. When it rains, that need for interaction and mental engagement does not go away. The beauty of our concierge-style model is flexibility: professionals can adjust the visit without canceling care, maintaining both the pet's routine and their own income.

Why the Walk Still Matters

Dogs crave predictability and connection. Even a short visit gives them reassurance, comfort, and mental balance.

A dog walk isn't only about movement; it's about presence. It is an opportunity to:

• Break up long hours of solitude
• Offer companionship and emotional regulation
• Reinforce trust and security through consistency
• Reduce energy buildup and stress

When professionals maintain that rhythm, dogs feel stable and clients feel confident, regardless of the weather.

Pivot, Don't Cancel

Most families still want you to come, even when it rains. What changes is how the visit looks. You may choose to:

• Shorten the outdoor time for a quick potty break
• Transition the remaining time into indoor enrichment or play
• Offer calm comfort, snuggles, or grooming-style attention
• Communicate clearly with the client about how you adapted the visit

Maintaining the visit not only benefits the pet and client but also ensures your income is not interrupted by seasonal or weather shifts. Reliability creates repeat clients and long-term trust — both emotionally and financially.

Indoor Enrichment Ideas for Rainy Days

When outdoor time is limited, mental stimulation fills the gap beautifully. Here are some easy, engaging ideas that professionals use:

• Snuffle mats or scatter feeding: Encourage natural foraging behaviors.
• Hide-and-seek: Hide small treats or toys around the room.
• Puzzle toys: Slow feeders, treat dispensers, or frozen Kongs work wonders.
• Scent games: Let dogs sniff and "find it" using their nose for mental exercise.
• Training refreshers: Gentle recall, sit, down, or place — with praise and positivity.
• Towel games: Light tug or gentle wrapping/unwrapping games for sensory play.
• Massage or brushing: Many dogs find this calming, especially after a short outdoor potty break.

These short sessions tire the mind, not just the body; and dogs often settle just as happily afterward as they would after a long walk.

Safety and Comfort Come First

Each professional determines what feels safe and appropriate. If conditions are severe (thunderstorms, lightning, flooding), prioritize safety for both you and the dog. Contact the client or concierge team if a reschedule or alternate care option is needed.

Always bring towels or wipes when possible to dry paws and bellies, especially after brief outdoor breaks. Clients notice and appreciate those thoughtful touches.

Consistency Builds Trust

Rainy days are an opportunity to prove reliability and compassion. They remind families that DOTR professionals are not gig workers; they are trusted partners in care. Showing up and adapting demonstrates commitment, professionalism, and love.

Your independence is your strength. How you choose to serve that day is entirely yours, but remember: the smallest act of consistency can make the biggest difference for a pet and their family.

Show up. Be present. Love.

Helping new dog parents navigate puppyhood is one of the best ways to build lasting trust and demonstrate the value of the Dogs On The Run network. Puppies communicate before they go, and professionals who recognize those early signals not only prevent accidents but also empower clients with confidence and clarity.

Common Puppy Potty Signals

Keep an eye out for these subtle cues that a puppy needs a break:

• Sniffing or circling: They're searching for the perfect spot.
• Sudden restlessness: A calm pup starts pacing, whining, or wandering.
• Heading toward a door or corner: Often a sign they remember "the right place."
• Squatting or tail lifting: The final seconds before it happens.
• Stopping play abruptly: A puppy who pauses mid-play is usually deciding to go.

Each puppy develops a rhythm — part of your professional role is observing, learning, and sharing that insight with clients.

Timing Is Everything

Puppies generally need to go:

• Immediately after waking up
• Within 5–10 minutes after eating or drinking
• After play or excitement
• Every 1–2 hours depending on age (roughly one hour per month of age)

Keep a consistent rhythm during care. Logging the times you take them out and when they go helps families maintain that same consistency when you're not there.

Ways Professionals Can Help Clients

Go beyond basic care — be a calm, informed resource:

1. Share what you observe.
"I noticed Bailey circles by the door right after breakfast." Simple insights like that build client confidence.

2. Encourage structure.
Consistency — same door, same word, same outdoor spot — accelerates learning.

3. Demonstrate gentle redirection.
If you spot a signal, calmly guide the puppy outside with a cheerful cue. No rushing or scolding.

4. Reinforce success immediately.
Praise or reward right after they finish in the correct place — timing is everything.

5. Normalize mistakes.
Accidents are part of learning. Reassure parents it's progress, not failure.

6. Document and communicate.
Include potty successes, timing, and notes in your DOTR updates so parents can continue the routine seamlessly.

Pro Tip: Handling Accidents

• Use enzymatic cleaners to remove odors completely.
• Skip ammonia-based cleaners — they smell like urine and invite repeat mistakes.
• Avoid punishment. Stay calm, clean up, and move on.

DOTR Resources for Families

Remind your clients that Dogs On The Run has puppy experts and certified dog trainers available for personalized guidance.

If a family needs extra help with puppy behavior, socialization, or communication, encourage them to reach out to the concierge team, we'll connect them with a qualified professional from within our vetted network.

You're never on your own in supporting your clients — our community of specialists exists to help families (and professionals) succeed.

Your Role Matters

Every puppy visit is an opportunity to set a family up for long-term success.

Your observations, consistency, and compassion reinforce what makes DOTR different; a concierge network of independent professionals who collaborate to ensure no pet goes without reliable, loving care.

As a pet care professional, you have probably seen the difference between working through an online marketplace and partnering with a concierge service like Dogs On The Run. On the surface, both connect families with professionals, but how they operate and how they support you are very different.

What a Marketplace Is

A marketplace is built for volume. Families scroll through profiles, compare rates, and book directly with whoever they choose. Professionals are responsible for their own marketing, reputation management, and client communication. The platform simply hosts listings and takes a percentage of the payment.

Marketplaces can be helpful for exposure, but they often come with limited personal connection and little to no support when challenges arise. You do everything yourself, from finding leads to following up, handling billing, contracts, insurance, legal compliance and managing cancellations.

What a Concierge Does

A concierge is relationship driven, not transaction driven.

At Dogs On The Run, the Concierge Team learns about each family, their pets, and their expectations before introducing them to a professional. The focus is on making the right match, not the fastest one.

Professionals in our network operate independently, setting their own schedules, rates, and boundaries. The Concierge Team acts as a bridge, connecting you with families whose needs align with your services, preferences, and expertise.

You keep your independence. We provide support, and a trusted brand that helps you succeed.

Why It Matters

• You receive leads who potentially aligned with your services and expectations.
• You maintain control over your work, your schedule, clients, and your style of care.
• You benefit from concierge support, professional guidance, and administrative coordination.
• You join a network built on trust, transparency, and community, not competition.

Unlike a marketplace, a concierge service wants to amplifying you and help you grow your business while staying true to your standards and independence.

The DOTR Approach

Our goal is simple: to create meaningful matches that last. We believe families deserve consistency and professionals deserve respect, fair opportunity, and support.

That is what sets Dogs On The Run apart. We are not a listing site or an app. We are a concierge team dedicated to connecting families and professionals who share the same values of compassion, trust, and high quality care.

When you succeed, our community thrives, and every pet benefits from the kind of care that can only come from people who truly love what they do.

Have you ever visited a dog boarding facility? If so, you've likely noticed some of the common challenges: noise, shared spaces, the risk of illness, limited personal attention, small kennels, and the fact that most facilities are not staffed overnight. While many do their best, the environment can still be stressful for some pets.

At Dogs On The Run, our model offers a completely different experience. Whether it is overnight care in a client's home or boarding in a professional's home, the focus is always on calm, consistent, and personalized care. Pets are able to stay in familiar surroundings, follow their normal routines, and even sleep in their own bed.

Here is what sets DOTR apart:

1. Familiar Environment (in clients home)

Pets remain in a home setting (theirs or ours), not a facility. They enjoy comfort, quiet, and a consistent routine that reduces stress and anxiety.

2. One-on-One Attention

Care is personal and focused. Each pet receives the time, affection, and connection they deserve without distractions or overcrowding.

3. Trusted Professionals

Every professional is carefully matched, background checked, and supported by the Concierge Team to ensure reliable, compassionate care.

4. Constant Presence

Pets are never left alone overnight in a closed building. They are cared for in a real home, with someone nearby to keep them company and safe.

5. Peace of Mind for Families

Families appreciate knowing their pets are happy, comfortable, and loved. The personalized experience builds trust and loyalty over time.

We know that different options work for different dogs. We are not against boarding facilities — they serve a purpose and can be the right choice for some families. However, DOTR provides a completely different level of comfort and connection. It is a customized, relationship-based experience that prioritizes both safety and emotional well-being.

Thank you for continuing to represent DOTR with compassion and professionalism. The care you provide truly defines what makes this community so special.

Life happens. Traffic, weather, or an unexpected delay can sometimes throw off the best of schedules. What matters most is how you handle it.

Communication is everything. It builds trust, protects your reputation, and reassures families that their pets are in good hands. Even a quick message can make all the difference.

Here are a few helpful steps to keep in mind if you find yourself running behind for a consultation, a dog walk, or any scheduled service:

1. Notify the client as soon as possible.

A quick message or call helps clients feel informed and valued. Example:

"Hi [Client Name], I'm running about 10 minutes behind due to traffic. Just wanted to let you know I'm on my way and will update you if that changes."

2. Update the Concierge Team if needed.

If you're significantly delayed or unable to reach the client, let the Concierge Team know. We can help communicate on your behalf or assist with adjustments.

3. Be transparent about timing.

Don't rush care to make up time. Instead, offer to adjust the visit if appropriate. Clients appreciate honesty and calm professionalism more than speed.

4. Stay calm and kind.

A sincere tone and brief apology go a long way. Gratitude and courtesy always leave a positive impression.

5. Reflect and plan ahead.

If delays happen often, consider adjusting routes, scheduling buffers, or reaching out for support. A little planning prevents future stress.

We know how much care and effort you put into every visit, and communication is one of the simplest ways to strengthen those relationships. It shows reliability, respect, and integrity, qualities that keep families coming back and referring more.

Thank you for showing up with heart and professionalism, even when the day doesn't run perfectly. The way you handle challenges truly sets you apart.

As we move into the holiday season, we want to remind everyone about the Dogs On The Run holiday rate policy. There will be an additional 50% fee for services provided on the following holidays and holiday weekends:
Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve, New Year's Day.

Each client signs an agreement acknowledging and accepting this policy, which ensures transparency and consistency. As an independent contractor, you maintain the freedom to set your own rates, including your personal holiday pricing. The 50% increase is a standard recommendation to reflect the true value of your time and service during this high-demand period.

We understand that charging extra fees can feel daunting, but trust us, you are worth it. Holiday care is hard to find, and the families you support deeply value your reliability and dedication. Your care gives them peace of mind during one of the most demanding times of the year.

The demand is already here, and we are officially fully booked for Christmas. If you still have holiday availability, please notify our Concierge Department as soon as possible so we can match you with families in need.

If you need guidance on how to discuss holiday rates with confidence, reach out. We are happy to walk you through how to communicate this professionally and upfront to prevent any surprises.

Your time, service, and compassion are what make DOTR stand out. Thank you for continuing to show up with heart, professionalism, and care.

As we head into one of the busiest and most rewarding times of the year, we want to pause and remind you of something important: your well-being matters just as much as the pets and families you care for.

The holidays often bring extra requests, full schedules, and long days. While it can be tempting to say yes to every opportunity, please don't overcommit. Burnout and compassion fatigue are real in our industry, and they can sneak up when we push too hard for too long.

Your work requires patience, empathy, and presence. Those qualities can only thrive when you take care of yourself first.

A few reminders as we enter the season:

🐾 Set boundaries early. Take only what you can realistically manage. It's okay to say no.

☕ Prioritize rest. Sleep, nutrition, and downtime are essential for quality care.

💛 Stay connected. Reach out to fellow professionals or the Concierge Team if you need support. We're here for you.

🌤️ Take breaks. Step outside, stretch, and breathe between visits. Even small resets make a big difference.

At Dogs On The Run, we believe in care that lasts, not just for pets but for the people who make that care possible. Please protect your time, your heart, and your energy this season.

You are the heartbeat of DOTR, and we're so grateful for the compassion and excellence you bring to every family you serve.

If you have been with DOTR for a while, you already know Time To Pet (TTP) can feel annoying. It pings. It adds one more step.

Here is the insider view many top professionals share about why they still choose it. Not a requirement. A strategic move.

What the most successful professionals value about the TTP app

• Proof of Service
  A clean record of time & services performed; That protects your reputation and your business.
• Faster backup when it matters
  If something looks off, admin can spot it and support you in real time. Quiet safety net, big peace of mind. Admin team is here to help!
• Luxury is consistency made visible
  Clients cannot see your judgment, patience, or skill. Concise notes are the window into your craft.
• Starts billing/payment cycle for invoice
  Both client invoice and your commission invoice are processed for services provided

Why pet families care

• Immediate reassurance
  A quick mark that care began eliminates worry. Calm clients are loyal clients.
• Transparency that builds trust
  Short notes on meds, meals, potty, and enrichment show intent and attention. That is what families remember and refer.
• Clients receive all communication via text.
  Convenient & fast communication.

Why some pros treat TTP as brand strategy

• Premium positioning (Solid communication & Support team)
  Many solo providers and marketplaces do not run a live safety check.
• Smoother operations, fewer corrections
  On demand scheduling and updates.

How many pros keep it elegant

• Tap the timer on arrival to mark the start of care.
• For daycare, overnights, or full time care, some stop the timer right away and send a one line update so the family knows care is underway.
• Add one or two notes only when meaningful. Meds given. Meal finished. Potty and a short enrichment highlight.
• If something looks off, a quick message to admin gets you support without friction.

The heart behind the habit

DOTR's standard is simple. We want to ensure that no pet's in our care; go without care. TTP is not a time clock. It is a compassion check and a quality signal. Many professionals choose it because it makes the invisible visible.

The holidays are one of the busiest and most rewarding times of the year for pet care professionals. Families are traveling, plans are changing, and reliable care is in high demand.

One of the smartest ways to prepare, and to ensure you get the most out of the season, is to schedule your client consultations early.

Here's why this matters for both you and the pet families you serve.

Early Consultations Protect Your Schedule

Waiting until the last minute can mean missing out on confirmed reservations.

Meeting with new families early allows you to secure your schedule, avoid overlaps, and make sure you are available for the clients and pets you connect with best.

Matching Matters

Meeting the client and pet in advance helps everyone feel comfortable and confident.

It gives you the opportunity to observe the pet's behavior, learn their routine, and confirm that it is the right fit for both of you.

It also reassures the family that their pet will be cared for by someone who truly understands their needs.

Building Trust Leads to More Opportunities

When you meet early, you open the door to future care.

A family preparing for a holiday trip may also need help with dog walking, drop-ins, or enrichment visits before they leave.

That relationship begins at the consultation, when they experience your professionalism, kindness, and care.

Protect Your Time and Your Income

Holiday demand fills quickly, especially for overnight and travel care.

By locking in your consultations now, you protect your time and ensure you are prioritizing confirmed, compatible families.

Last-minute requests often go to other professionals who were ready and available first.

At Dogs On The Run, our approach has always been about relationships, not transactions.

Every consultation is more than an introduction—it is the beginning of a trusted partnership between you and a pet family.

By taking initiative now, you create smoother experiences, stronger connections, and a fuller schedule during one of the busiest seasons of the year.

Thank you for representing Dogs On The Run with compassion, communication, and care in every visit you make.

Halloween is one of the most exciting nights of the year for families, but it can be confusing or stressful for pets. Between flashing lights, candy, costumes, and a constant flow of visitors, even the calmest dog or cat can feel overwhelmed.

As a DOTR Professional, you play a key role in helping families enjoy their holiday while keeping pets protected and comfortable. Here is what leading pet care and veterinary experts recommend, and how you can apply it in the field.

Candy and Treats

Chocolate, xylitol which is found in sugar free gum and candy, and raisins are all toxic to pets. Even candy wrappers can cause digestive issues if swallowed.

Keep an eye out for treat bowls, dropped candy, or wrappers left behind. If you notice anything unsafe, kindly alert the family so they can move it out of reach.

Costumes and Decorations

Not every pet enjoys dressing up. If the family wants photos or a costume moment, keep it positive and short. Watch for signs of stress such as pacing, panting, or trying to remove the outfit.

For decorations, look out for small objects, cords, candles, and glow sticks. They may look fun but can be dangerous if chewed or swallowed. LED candles are always a safer choice.

Doorways and Escapes

Halloween night is one of the top times of year for lost pets. The constant door opening for trick or treaters creates plenty of opportunities for pets to slip out.

Check gates, doors, and leashes before entering or leaving. If you are home with a pet during festivities, keep them in a calm, secure room with familiar toys and sounds.

Walks and Outdoor Care

If you are providing walks on or near Halloween, try to schedule them before dark. Costumes, flashing lights, and loud noises can easily startle dogs.

If a night walk is necessary, use reflective gear or a lighted leash so you and the pet are visible to cars and pedestrians.

Calm Energy and Reassurance

Sometimes the best thing you can offer is calm consistency. Stick to the pet's normal routine and use your voice and presence to help them feel safe.

A little reassurance can make a big difference when the world outside is filled with noise, visitors, and unusual activity.

Your professionalism and compassion are what set Dogs On The Run apart. Holidays like Halloween give families a chance to see that difference in action.

The way you anticipate potential risks, comfort anxious pets, and communicate with care reinforces why families trust DOTR.

Thank you for showing up with heart, awareness, and dedication every day. Together, we keep pets safe, happy, and loved throughout every season.

We've noticed that the professionals who keep their TTP calendar on their phone find it much easier to stay organized and avoid scheduling conflicts. Having your calendar at your fingertips means you can:

• See real-time updates for bookings, edits, and cancellations
• Quickly access client notes, addresses, and details when you are on the go
• Avoid double booking by having your DOTR schedule visible alongside your personal calendar
• Confirm services faster and with more confidence

How to Add Your Calendar

We put together a simple, step-by-step guide to help you add your TTP calendar to your phone. Many professionals have found this setup makes life a lot easier.

Guide link:
https://docs.google.com/presentation/d/1GbxScZ6zygoBEw38-9XFrAgel49sH1-pBzntpqhamGY/edit?slide=id.p#slide=id.p

Why It Helps

Having your schedule on your phone is one of the best ways to prevent mix-ups and make sure you always have the right details at the right time. Of course, how you manage your calendar is completely up to you, but we highly recommend giving this a try if you want to save time and stay ahead.

You may have noticed that enrichment is becoming a buzzword in pet care. But it is more than a trend. It is an essential way to keep pets healthy, happy, and balanced. As a professional, understanding enrichment helps you bring even more value to the families you serve.

What Is Enrichment?

Enrichment means providing pets with activities that challenge their minds, stimulate their senses, and encourage natural behaviors. It goes beyond basic exercise and feeding. Just like humans, pets need variety and mental engagement to prevent boredom, frustration, and unwanted behaviors.

Enrichment is about giving pets opportunities to sniff, explore, solve, play, and interact in ways that feel fulfilling and fun.

Why Is Enrichment Trending?

Pet parents today see their dogs and cats as family, and they want more than the basics of food, water, and walks. Enrichment has grown in popularity because:

• It improves mental health and reduces stress or anxiety
• It channels energy into positive outlets, reducing destructive behaviors
• It strengthens the bond between pets and people
• It adds excitement and variety to daily routines
• It is easy to personalize for each pet's needs, age, and personality

Enrichment for Dogs

• Sniff Walks: Allow dogs to explore at their own pace. Sniffing is mental exercise.
• Puzzle Feeders: Use treat-dispensing toys or scatter kibble in the yard to encourage problem solving.
• Scent Games: Hide treats under cups or around the house for them to hunt.
• New Experiences: Safely introduce new textures, sounds, or environments such as a walk in a different neighborhood.
• Training Games: Fun sessions that use positive reinforcement keep minds sharp.

Enrichment for Cats

• Interactive Play: Feather wands, laser toys, and chase games mimic hunting behavior.
• Vertical Spaces: Cat trees, perches, or shelves give cats safe places to climb and observe.
• Puzzle Feeders: Slow down mealtimes and make cats work for food, satisfying their natural instincts.
• Hiding Spots: Boxes, tunnels, and paper bags give cats safe places to explore.
• Scent and Texture Variety: Catnip, silvervine, or different scratching posts keep things interesting.

Enrichment is about creating opportunities for pets to think, explore, and engage with the world around them. By introducing simple activities, you can reduce stress, prevent boredom, and add joy to the pets you care for. Let us know what you are doing for the pets you care for!

For the last 5–6 months we've been sending you insider tips, tricks, and resources to help make life with DOTR families smoother and easier. Now it's your turn. We want to know what's really landing with you.

• Which tips have actually been helpful?
• What do you wish we'd dive into more?
• Got a burning question you've been afraid to ask?
• Is there something you wish other professionals knew that would make everyone's job easier?

This is your chance to spill the tea. No wrong answers. No judgment. Just honest feedback that helps us shape the kind of support you actually want (and deserve).

Your voice matters. You make DOTR what it is, and we want to make sure you always feel supported and equipped to shine.

Can't wait to hear what you have to say.

Many of our clients use tracking devices to keep tabs on their dogs. This is becoming more common, and as a professional it is important to understand what this means for you and how it might affect the services you provide.

The Types of Tracking Devices Clients May Use

GPS Collars
Collars with built-in GPS that show real-time location on an app. Examples include Whistle, Fi, and Tractive.

Clip-On Trackers
Small devices that attach to a collar or harness. These may track both activity such as steps, exercise, rest and location.

Smart Tags
Less precise but still popular, such as Apple AirTags. These rely on Bluetooth and nearby devices to update location.

Activity Monitors
Some devices do not show exact location but instead track movement, sleep patterns, and general activity levels.

What Professionals Should Know

Transparency
If a client mentions their dog has a tracker, assume they may be reviewing your walks or time outside. Be open about what you are doing and stick to the service schedule.

Accuracy Varies
Not all trackers are 100 percent reliable. GPS can be spotty indoors, in dense neighborhoods, or when batteries run low. A client may see "glitches" in the data. If a client asks why it looked like you stopped somewhere, calmly explain that trackers are not always exact.

Professionalism Matters
Trackers make accountability even more visible. Always walk the dog where agreed, stay for the scheduled time, and avoid shortcuts. Even if no one is watching, act as if they are.

Proactive Communication
If something unusual happens on a walk such as a long pause for a potty break, or if you stopped for safety reasons, a quick update to the client helps prevent confusion when they check the tracker later.

Client Peace of Mind
Most families use trackers for reassurance, not to police you. They want to know their dog is safe, active, and cared for. Embrace it as part of providing transparency and trust.

Key Takeaway

Tracking devices are another layer of accountability and peace of mind for our clients. Use them as an opportunity to showcase your professionalism. When in doubt, communicate. Clients love knowing that you are not just providing a service, you are a partner in their pet's well-being.

As part of our process, the Reservations team will always send you an invoice to REVIEW & APPROVE after services are scheduled. This is your opportunity to double-check our work. We make mistakes, we are human, and your review helps ensure everything is accurate before moving forward.

Please take a moment to carefully review each invoice:

• Confirm that dates and rates are correct
• Let us know right away if adjustments are needed
• We are always happy to update anything on your behalf

If you are servicing a new client, please note:

• The first invoice you receive is simply a template or a default recommended rate based on your previous services or DOTR guidelines
• After you provide a free in-home consultation, you will communicate directly with the client and copy our admin team regarding the dates and rates you wish to charge
• Once received, our Reservations team will update the invoice and send you a new version to REVIEW & APPROVE

This process ensures that every detail is correct, every client is informed, and every professional is supported. Thank you for taking the extra step to confirm your invoices. It helps us maintain accuracy, consistency, and trust across the board.

At times, pet parents may not fully understand what Dogs On The Run does or why our services are different from simply finding a sitter online. It is important that we are able to clearly and confidently explain the value of our concierge model. Here is how to frame it.

The Misunderstanding

Many clients assume we are just another platform, app, or list of pet sitters. They may think they could find the same care through Rover, Wag, or by asking a neighbor. This is where confusion happens, and it is our responsibility to educate them on what truly sets DOTR apart.

The Concierge Difference

We Curate, Not Just List
DOTR is not a directory of random sitters. We personally vet every professional. Only the best make it into our network, and if someone does not meet our standards, they are immediately removed. Clients are not left to scroll through profiles or gamble on who might show up.

We Match With Intention
A concierge listens, asks the right questions, and pairs families with a professional who fits their pet's needs and personality. It is not about availability, it is about compatibility.

We Provide Accountability
If a client books on their own, they are alone if something goes wrong. With DOTR, they have an entire concierge team overseeing the process. We hold professionals accountable, step in if anything needs to be corrected, and stay available as a safety net.

We Offer Ongoing Support
We do not disappear once a match is made. We provide continued oversight, last-minute solutions, and a consistent point of contact. Their relationship is with DOTR as much as with the professional.

We Save Time and Stress
For many families, the value is not just in the care itself but in what they get back—time, confidence, and peace of mind. We remove the stress of searching, interviewing, and hoping for the best.

How to Explain It Simply to Clients

When speaking with a client, keep it simple:

• "We are your concierge. That means we do the searching, vetting, and matching for you."
• "Instead of leaving you to sort through dozens of sitters, we personally connect you with the one professional who is the best fit for your family."
• "We hold our professionals accountable. If they are not up to DOTR standards, they are removed. Only the best stay."
• "We are not an app or a directory. We are a service that makes sure your pet always receives exceptional care, with our concierge team available every step of the way."

The Takeaway

When clients understand what a concierge really is, they see the value in DOTR. We are not just a convenience; we are a layer of protection, accountability, and quality control that simply cannot be found elsewhere. Educating clients with clarity and confidence ensures they not only use our services but trust and rely on us long-term.

Dogs love to sniff, nibble, and explore; and while curiosity is part of the joy of a walk, it can also come with risks. Many common plants, seeds, and even everyday yard items can be toxic or harmful to pets. As a DOTR professional, part of your expertise is knowing what to look out for and how to keep your four-legged clients safe.

Common Hazards to Watch For

• Acorns – Seem harmless, but they contain tannins which can cause stomach upset, vomiting, or even kidney damage if eaten in large amounts.
• Pine Cones & Needles – Dogs love to play with them, but they can splinter, cause choking, or lead to intestinal blockages. Pine needles can also irritate the stomach lining if swallowed.
• Mushrooms – Many varieties growing in yards, trails, and parks are toxic. Unless you're a mushroom expert, the rule is: no mushrooms, ever.
• Sago Palm – Common in landscaping, but every part of this plant is highly toxic and potentially fatal if ingested.
• Oleander & Azalea – Bright and beautiful but extremely poisonous, even in small amounts.
• Pesticides & Fertilizers – Grass and garden chemicals can linger on paws and fur, or be ingested directly if a dog licks the ground.
• Standing Water – Puddles, fountains, or birdbaths can harbor bacteria or parasites like giardia.

Tips While Walking

• Keep an eye out for what the dog tries to pick up; especially nuts, seeds, or plants.
• Redirect with confidence. A simple "leave it" and a gentle leash guide can prevent a dangerous snack.
• Carry fresh water so they're not tempted by puddles or fountains.
• If a dog ingests something questionable, contact client and/or a local vet; it's always better to over-communicate in these cases.

Families trust DOTR professionals because we notice the details others overlook. By staying alert to outdoor hazards, you not only protect the pets in your care but also shows your level of professionalism (and that you care).

Some dogs are reserved… others are pure joy on four legs. The moment you arrive, they're bouncing, barking, and showering you with love (sometimes literally). While enthusiasm is wonderful, how you handle it sets the tone for professionalism and safety.

Why It Matters

Families love seeing their dog excited to greet you; but they also expect you to manage that energy with calm confidence. Your approach should balance warmth with control, showing that you can keep their pet safe while maintaining DOTR's polished standard of care.

Tips for Managing the Excitement

• Stay grounded – Enter calmly and confidently. If you match their energy, it only escalates.
• Wait for four on the floor – Gently encourage the dog to settle with all paws down before giving attention.
• Reward calmness – Praise or affection should follow a moment of composure, not chaos.
• Avoid fueling the frenzy – No squealing, overexcited voices, or wrestling greetings. Keep it warm but steady.
• Lead the way – Once the initial energy settles, transition smoothly into the walk or service to redirect that enthusiasm into activity.

Pro Tips

• If the dog is large or extra exuberant, keep your body angled slightly sideways to avoid being knocked off balance.
• Carrying a slip lead or leash-ready approach can help regain focus quickly.
• Always check with the pet parent before using treats to redirect energy; consistency matters.

Remember: Families love the bond you build, but they love it even more when you show you can keep excitement under control. Calm confidence is the hallmark of professionalism.

At DOTR, families choose us because of the way we connect with their pets. Yes, a warm hello to the client is always appreciated; but your first focus should be the dog, if their body language invites you in.

This initial moment isn't about control; it's about trust. The family is watching to see how you approach, whether you notice their dog's cues, and how attuned you are to comfort versus pressure. That first impression says everything about your professionalism.

Making the Right First Impression

• Don't rush the romance – A sensitive or cautious dog isn't a challenge to conquer, it's a relationship to build. Give them time and space.
• Eyes speak volumes – Soft, indirect glances signal calm. Long, direct stares can feel intimidating.
• Hands with intention – Skip the head pat (it's dominating). Instead, offer a gentle scratch under the chin or chest if the dog signals comfort.
• Treats with permission – A small indulgence may help, but always ask the pet parent first. Bribery without approval can backfire.
• Patience is power – Sometimes the most polished move is to ignore the dog until they're ready. Respect builds lasting trust.

How to Spot a Sensitive or Cautious Dog

Not every dog is eager for attention right away. Here are signs they may need space:

• Tail tucked or carried stiffly low.
• Avoiding eye contact or turning their body away.
• Ears pulled back.
• Moving slowly, crouching, or hiding behind their person.
• Stress signals like yawning, lip licking, or paw lifting.

What to Do About It

• Give the dog room to breathe; let them set the pace.
• Angle your body slightly sideways instead of approaching head-on.
• Speak gently; avoid leaning over or reaching toward them.
• Allow the dog to initiate; a sniff, a step closer, or a nudge tells you they're ready.
• If connection doesn't happen right away, that's okay. Consistency and patience will win them over in time.

Once you've connected with the pet (or gracefully respected their space), turn your attention to the client with warmth and professionalism.

When reaching out to a new client for the first time, we recommend blocking your phone number. This small step protects your privacy and sets healthy boundaries while keeping communication professional and consistent.

Why It Matters

• Professionalism – By keeping communication within Time To Pet (TTP), you present yourself and DOTR as polished, reliable, and organized.
• Efficiency – Communicating on-platform cuts your workload in half. The Reservations Department can follow your lead with scheduling, and the Concierge Department has confirmation that you connected with the client.
• Accountability – Documented communication ensures nothing is forgotten or overlooked, and everyone has visibility into client interactions.
• Safety & Privacy – Blocking your number keeps your personal phone private, giving you peace of mind.

Best Practice Recap

1. Call the client after receiving the lead.
2. Block your number (dial *67 before the client's number).
3. Leave a voicemail if necessary.
4. Immediately follow up with a short message in the client's TTP profile confirming your outreach.
5. Keep all ongoing communication in TTP whenever possible.

By following this process, you protect yourself, maintain professionalism, and ensure DOTR can support you every step of the way.

Nothing ruins mealtime faster than discovering a trail of ants in or around a pet's food bowl. It happens more often than you'd think, especially during warm months or in areas prone to ant activity. And while it may seem like a small nuisance, for pets it can be stressful and unsanitary.

Why Ants Target Pet Food

Ants are drawn to the scent of protein and fat in pet food. Once they find a source, they leave a trail for others to follow, which can quickly turn into a full-scale invasion.

Things to Keep in Mind

If you ever notice ants in or around a food or water bowl, here are a few ideas pet parents often use to prevent the problem:

Build a "Moat"

Place the bowl inside a shallow dish of water. The water acts as a barrier, stopping ants from reaching the food. See picture below.

Elevated Feeding Stations

Raising bowls off the floor can sometimes deter ants from finding their way in.

Wipe and Refresh Often

Cleaning up spills quickly and refreshing bowls regularly helps reduce the scent trails ants follow.

Seal and Store Food Properly

Keeping dry food in airtight containers helps reduce attractants and keeps the food fresh.

Awareness Over Assumptions

Not every family will have the same tolerance or approach to handling ants. Some may prefer natural remedies, others may work with pest control. If you notice ants in a client's home during care, it is always best to make them aware and let them decide how to handle it.

At the end of the day, our role is more than pet care. It is about noticing the small details that keep families comfortable and pets safe.

It may sound simple, but water is one of the most important details in pet care. And just like people, every family has different preferences for what their pets drink. Some pups happily lap up tap water, while others are used to filtered or bottled water only.

As pet care professionals, we've seen it all: Brita pitchers, bottled spring water, filtered fountains, even special jugs reserved just for the dog. That's why it's worth remembering that not every family does things the same way.

Why It Might Matter

Some pets are sensitive to changes in taste or routine and may drink less if the water isn't what they are used to. Other families simply feel better knowing their pets have the same filtered water they drink themselves. And sometimes it's just about comfort and peace of mind.

Something to Keep in Mind

Asking about water type is a small detail, but it can mean a lot to pet parents. It's not about right or wrong, just about awareness. Every family has its own way, and noticing these little differences helps build trust and comfort.

Because at the end of the day, it's the small details that remind clients their pets are in caring, thoughtful hands.

We're already seeing a major uptick in holiday reservations; which means now is the time to get ahead and plan your schedule.

If you have favorite clients you love working with, don't wait for them to reach out. Take the initiative and connect with them now. Ask if they'll need you over the holidays. This way, you can:

• Book where you want to stay; with pets and families you already know and trust.
• Work with confidence; since you're already familiar with their routines and expectations.
• Lock in your calendar early; so you're not scrambling later or forced into last-minute choices.

Ideas to Maximize Your Holiday Schedule

• If you're already booked for boarding → offer drop-in visits or walks for other clients so you can still support them.
• If you're booked for overnights → let clients know you're available for daytime visits. This keeps you flexible without overextending.
• Protect your sanity → don't overbook. It's better to give 100% to a few clients than to stretch yourself too thin.

A Few Gentle Reminders

• Keep it close: Staying with clients nearby makes life easier during the busy season.
• Respect your limits: Holidays can be stressful; balance is key.
• Choose wisely: Being with clients who truly appreciate you makes the work feel lighter and more rewarding.

The holidays are one of the busiest times of the year, but also one of the most rewarding. With a little planning, you can build a schedule that feels good, supports your favorite clients, and still leaves you with time (and energy) for yourself.

You may occasionally hear a pet parent mention a snood — and it's helpful to know exactly what they're talking about.

What is a Snood?

A snood is a soft, fabric covering designed to go around a dog's neck and sometimes over their ears. It looks a bit like a tube scarf or a cozy hood. Snoods come in various materials — from lightweight cotton to warm fleece — and are often stretchy for comfort.

Why Pet Parents Use Snoods

1. Protecting Long Ears
Breeds with long, floppy ears (like Cocker Spaniels or Afghan Hounds) can drag their ears in food, water, or even on the ground during walks. A snood keeps ears clean, dry, and out of the way.

2. Warmth & Comfort
Thin-coated or sensitive dogs may wear snoods in cold weather to keep their neck and ears warm, especially during winter walks.

3. Noise Sensitivity & Calming
Some snoods are designed to gently hug a dog's head and ears, which can have a calming effect — similar to how swaddling works for infants. Pet parents may use them during thunderstorms, fireworks, grooming, or travel.

4. Medical Reasons
Snoods can help protect ears from infection or injury, especially if a dog is recovering from surgery or has chronic ear issues.

Why It Matters for Professionals

• If you see a snood, know it's not just a fashion accessory — it likely has a purpose tied to comfort, health, or cleanliness.
• Be gentle when putting it on or off, and follow any specific instructions from the pet parent.
• If a pet parent asks your opinion, you can reassure them that snoods are a common and practical tool for many dogs.

One of the most common phrases clients say when welcoming a professional into their home is: "Make yourself at home."

It's usually meant as kindness, a way to say, "please feel comfortable here." But as professionals, it can raise a good question: what does that really mean? After all, we're not houseguests. We're being paid to provide care, and with that comes a different dynamic.

Things to Think About

• Comfort vs. Assumption
  Clients may want you to feel at ease, but that doesn't necessarily mean they expect you to use their appliances, pantry, or space freely.
• Professional Role
  We're there to care for pets (and sometimes aspects of the home), not to treat it as our own.
• Boundaries are Personal
  Some professionals may feel comfortable making coffee or tossing dog bedding in the wash; others may prefer to avoid using appliances altogether.

Helpful Perspectives

• Ask First
  Even if a client says "make yourself at home," a quick check-in can prevent misunderstandings.
• Keep It Light
  If you do use something, keep it minimal and always leave the space as good; or better; than you found it.
• Awareness Over Rules
  There's no one right answer. What feels fine for one client could feel uncomfortable for another.

Just Something to Reflect On

At the end of the day, being invited to "make yourself at home" is less about rules and more about awareness. Every professional has their own comfort level, and every client has their own expectations.

Some may appreciate the flexibility; others may prefer firmer boundaries. Neither is wrong. The key is simply to pause and think about how you want to handle it.

Every client and every arrangement is different. Sometimes, a family may offer $100 per overnight for their two small, low-maintenance dogs. They might also hint that they'll "tip you in cash" if you go above and beyond or stay longer than expected.

So, what do you do?

The Gray Area

There's no "right" answer here. For some professionals, the idea of moving in at that rate feels undervalued; they'd prefer clear boundaries and proper compensation. For others, the possibility of extra cash tips (and the flexibility that comes with it) feels like a win.

The truth is, both perspectives are valid.

Things to Consider

• Comfort Level: Do you feel good about the arrangement, or does it feel like too much for too little?
• Boundaries: Are you able to define what the overnight service includes so you don't feel overextended?
• Flexibility: Are you open to adjusting if it benefits you — or do you prefer the predictability of fixed pay?
• Cash Tips: Does the appeal of "tax-free money" outweigh the lack of structure for you personally?

No Right or Wrong, Just Awareness

At DOTR, we believe in supporting professionals as they make the choices that fit their lives and their comfort levels. Some will thrive with the added flexibility, while others will feel best keeping firm boundaries. Both are valid approaches.

The key is to pause and think before saying yes. Ask yourself: Does this arrangement serve me as well as it serves the client?

As an independent pet care professional with DOTR, you will meet clients who love their pets like family because they are family. And like any good parent, they come with a list of questions. Some are straightforward, and some are really about trust. Here are the ones you will hear most often, and how to read between the lines.

1. "How long have you been with DOTR?"

What they are really asking is "How much actual pet care experience do you have?"
Clients are not just curious about your DOTR start date. They want to feel confident that you have worked with pets before, know what you are doing, and can handle their pet's quirks with ease. Be ready to share your pet care background, not just your DOTR timeline.

2. "Will you send updates while I'm away?"

Parents want peace of mind. They are really asking, "Will I know my pet is okay without having to worry?"
Reassure them that DOTR professionals provide texts, photos, and Paw Reports via text. (858) 707 7555 TEXT LINE

3. "How long will you stay for each visit?"

They are checking, "Will my pet actually get the care and attention they deserve?"
Be clear about visit times, walks, and play. Clients do not want a mystery drop in.

4. "Do you have experience with pets like mine?"

This is code for, "Can you handle my pet's quirks?"
Be honest about your experience with seniors, anxious pets, meds, or energetic breeds.

5. "What happens if my pet gets sick or there's an emergency?"

What they are really asking is "Can I trust you to keep my pet safe?"
Reassure them that DOTR professionals follow clear emergency protocols from client communication to rushing to the nearest vet if critical.

6. "Will you be the only one visiting my pet?"

Translation: "Who is coming into my home?"
Explain that no one else will be in their home without prior consent (in the event of emergency, you out call HQ and we would find a backup plan)

7. "How do you handle keys or home access?"

They are really asking, "Is my home secure with you?"
We recommend tagging the key with the pets first and last name. Pick up key prior to service and return after services are completed.

8. "What is your backup plan if you can't make a visit?"

This is code for, "What happens if something happens to you?"
Clients want reassurance that DOTR HQ ensures pets do not go without care.

9. "Can I meet you before the first service?"

They are saying, "I need to trust you before I hand you my keys."
That is why DOTR recommends complimentary consultations, a chance to meet face to face and build trust.

10. "Are you insured or background checked?"

They are checking, "Are you safe and professional?"
The answer: Yes. DOTR only works with independent pet care professionals who carry liability insurance, have business licenses, and clear background checks.

11. "How do I book or cancel a service?"

Translation: "How do I make this easy?"
The answer: All communication should be sent via TEXT 858 707 7555. This keeps everything smooth, organized, and documented.

12. "How do you manage multiple pets?"

They want to know, "Can you handle my zoo?"
Share how you divide your time, keep routines consistent, and make sure everyone gets attention.

13. "What should I leave out for you?"

This is them saying, "Help me set you up for success."
Encourage clients to leave tons of notes to set you up for success; including food, meds, leashes, all in one spot. It makes life easier for everyone.

Answer with confidence, kindness, and clarity. Remember, you have already made it through DOTR's selective onboarding which means you are one of the best!

You got this!

As an independent pet care professional with DOTR, you are trusted to provide exceptional care and use your best judgment when something does not seem right. Sometimes you may notice unusual behavior or a possible health concern. Here is how to handle it professionally and responsibly.

Step 1: Observe and Record

Trust your instincts. If something feels off:

• Record the behavior with a quick video on your phone
• Write down details such as what you saw, when it happened, and any changes in appetite, mood, or bathroom habits

Providing specifics gives pet parents clear information rather than vague observations.

Step 2: Communicate with the Pet Parent

Send the recording or notes via text and ask:

• "Hi [Pet Parent], I noticed [specific behavior]. Have you seen this before?"
• "Would you like me to continue monitoring or would you like me to take [Pet's Name] to the vet?"

Clear, calm communication helps pet parents feel informed and reassured.

Step 3: Reach Out to DOTR for Support

If you are unsure how to proceed, you can always contact DOTR HQ during office hours (7 am to 7 pm, seven days a week) for guidance. The Concierge Team is here to help you feel supported, talk through the situation, and confirm next steps. Save this number in your phone (760) 991 5444.

Step 4: If It Is Critical, Do Not Wait

If the pet is in serious distress such as collapse, choking, seizure, difficulty breathing, bleeding, or any life-threatening condition, skip the texting and go directly to the closest veterinary hospital. Time matters most.

Step 5: Use DOTR Resources at the Vet

Once at the vet, log into the DOTR app, click on the client's account, and open DOCS. There you will find the client's service agreement, which authorizes you to approve emergency stabilization care (vet release). This allows the veterinarian to begin treatment without delay.

Pet parents choose DOTR because they know our pet care professionals act quickly, communicate clearly, and put pets' well-being first. By recording, reporting, and acting when necessary, you strengthen trust with clients and show your professionalism. Remember, DOTR HQ is available seven days a week, 7 am to 7 pm, if you need support or guidance.

Because when you are trusted with a pet's life, you are not just providing a service. You are a vital part of that family's safety net.

Thank you for all you do!

If Reservations is the heartbeat and Marketing is the megaphone, then Accounting & HR is the backbone. They're the ones keeping everything upright, steady, and (most importantly) compliant. You may not always see them, but without them, nothing would run.

What They're Really Doing All Day

It's not just crunching numbers. The Accounting & HR team is juggling:

• Invoices → sending them out and making sure payments are applied
• Collections → handling delinquents and chasing down the tough stuff (so you don't have to)
• Discrepancies & Complaints → sorting through the messy bits and making it right
• Paying the bills → keeping DOTR's lights on and the whole operation moving
• Tax documents → making sure Uncle Sam is happy
• Payroll → ensuring everyone gets commpensated accurately and on time
• Quarterly reports & audits → the not-so-fun paperwork that keeps DOTR compliant and transparent
• Contracts → reviewing, updating, and making sure all i's are dotted and t's are crossed

Compliance Watchdogs

On top of money matters, HR & Accounting keep every professional aligned with DOTR's standards. They make sure each pro has:

• An active business license
• A background check on file
• Current liability insurance

Because clients trust DOTR for safety, quality, and accountability; and that starts here.

Why It Matters for You

It may not feel glamorous, but Accounting & HR are the reason:

• You get paid correctly (and on time!)
• Clients stay on track with their accounts
• DOTR avoids messy surprises from taxes or audits
• Contracts protect both professionals and clients
• Our reputation for professionalism and compliance stays spotless

And when something goes sideways? They're the team quietly untangling it behind the scenes so you can keep focusing on the pets.

Accounting & HR are the unsung heroes; the backbone of DOTR. They keep the books balanced, the payroll flowing, the taxes filed, and the whole network compliant. So the next time you a commission payment, you can thank HR@DogsOnTheRun.com for holding it all together.

If Reservations is the heartbeat and Onboarding is the front door, then Marketing is the megaphone. They're the crew shouting from the rooftops (in a luxury, polished way of course) about who we are, what we do, and why DOTR is the premier concierge for pet parents!

What They're Juggling Daily

The Marketing Department isn't just making things look pretty (though they do that, too). They are:

• Keeping up with social media; yes, those posts, reels, and stories don't magically appear. We search through 100's of images/video's daily.
• Community outreach — events, sponsorships, and partnerships that keep DOTR connected
• PCP Mixers — because our professionals deserve connection, networking, education, and fun
• Digital marketing — ads, emails, websites, SEO (all the wizardry that gets clients in the door)
• Build your personalize business card & digital card
• DOTR merch — swag, goodies, and gifts that make us recognizable everywhere
• And so much more behind the scenes that fuels your opportunities and DOTR's growth

Relationships Are Everything

DOTR's success has always been built on relationships. Something that is deeply important to us is giving back and showing gratitude. That's why every referral is personally thanked; because support and community fuel who we are and what we stand for.

For You, the Professional

Here's the fun part: Marketing isn't just for clients. They're here for you, too.

Want to market yourself more?
Highlight your specialties?
Build your personal brand within DOTR?

Reach out to Marketing@DogsOnTheRun.com; your marketing team is your secret weapon. They'll help you unlock possibilities you didn't even know existed.

Marketing makes sure DOTR doesn't just exist; we stand out. They're the megaphone, and the community connection. So the next time you see a post, flyer, or someone rocking DOTR merch, remember: it didn't just happen. The DOTR Marketing made it happen; and they're here for you, too.

Reach out and learn what else you can do!

If Reservations is the heartbeat of DOTR, then Onboarding is the front door; and not just any front door. Think velvet rope, guest list only, bouncer-with-a-clipboard level selective. Getting through is tough, and that's exactly the point.

The Recruiting Hustle

The Onboarding team interviews 30 to 75 people every single week. Most don't make it.

Why?

Because DOTR isn't for just anyone who likes pets. We're looking for:

• Professionals with paid experience caring for pets (sorry, just loving your own dog doesn't cut it)
• People with clean records (trust is everything here)
• Pros who can meet the high bar of DOTR's client standards for professionalism, reliability, and compassion

Their process includes:

• Discovery Calls (sniff test: are you the real deal?)
• Personal Interviews (energy check: do you align with DOTR values?)
• Screenings & Reference Checks (yes, we actually call them)
• Compliance Review (licensed, bonded, insured, background checked — no exceptions)

Harder Than Getting Into College (Literally)

One of our favorite lines from April's (Founder/CEO) husband: "It's easier to get into UCLA than it is to work for DOTR." And he's not wrong. The bar is high because our reputation; and every client's trust; depends on it.

So if you're here, congratulations. You are one of the chosen ones. You didn't just stumble in. You earned your spot in a curated network that only accepts the best.

Success Coaches, Not Just Gatekeepers

Once you're in, Onboarding doesn't just toss you a login and say "good luck." They set you up for success by showing you:

• What DOTR stands for (luxury concierge, not an app)
• How DOTR operates (systems, culture, expectations)
• Where to find resources (so you're never left guessing)

Because of Onboarding, DOTR isn't a sea of random pet sitter platforms. We're a refined community of vetted, polished, and prepared professionals. Clients know when they choose DOTR, they're hiring someone who has the skills, the professionalism, and the trustworthiness to deliver.

Onboarding is tough because the work we do is important. Pets are family. Families trust us with their homes, routines, and peace of mind. That's not something we take lightly.

So the next time you feel proud to represent DOTR, remember: you made it through one of the most selective gateways in pet care. You're not just in the pack. You're part of why the pack is strong.

Ever wondered who's behind the curtain making sure every pet receives care, every message gets answered, and every detail doesn't fall through the cracks?

That's our Reservations Department; the true heartbeat of Dogs On The Run.

Inbox Olympics (aka Their Day-to-Day)

The Reservations team sifts through thousands of emails every single day. And we're not exaggerating. They juggle:

• Paw Reports coming in hot
• New scheduling requests
• Cancellations
• Pet care requests, tweaks, and emergencies

If it lands in our inbox, Reservations sees it first.

Guardians of the Dashboard

Reservations isn't just about answering emails. They're also monitoring the DOTR dashboard. Why? Because their mission is to make sure no pet ever goes without care.

That's why they may nudge you to close out a service It's not nagging; it's them double-checking that you (and the pet in your care) are good. Think of it as a well-being check for both sides of the leash.

The Extras That Matter

Beyond the logistics, this crew adds the human (and paw-shaped) touch:

• Wishing every pet a Happy Birthday
• Answering first-contact messages and pointing them to the right department if needed
• Keeping communication flowing smoothly between clients, professionals, and HQ

Why You Should Care

Reservations moves fast, carries a ton of responsibility, and operates 7 days a week, 7 a.m. to 7 p.m. They're the first point of contact for most of DOTR, which means they absorb a lot of the pressure so you don't have to.

So yes, please be kind. Please be patient. And please be grateful. Because without Reservations, the whole machine slows down.

They are the heartbeat of DOTR. And every time you respond quickly, close out a visit, or show a little gratitude, you're keeping that heart strong.

When a new client opportunity pops up, it may look like magic on your end… but behind the scenes, your Concierge Team is running a full-on relay race to make sure you get requests that are polished and ready for a quick "yes" or "no." Here's how it goes down:

Step 1: The First Contact

A brand-new client either:

• Calls the headquarters: 760-991-5444, or
• Visits DogsOnTheRun.com, clicks Join The Pack, and spills the tea about their pets, schedule, and service needs.

Step 2: Concierge Moves

We take their info, drop it into Time To Pet (TTP), and poof; out goes a welcome email with instructions to activate their account. But… don't get too excited. Just because we send the invite doesn't mean they'll jump right on it. Some clients drag their paws when it comes to filling out details.

Step 3: The Client Profile

When they do get around to it, here's what they add:

• Home address
• Emergency contact
• Pet info (name, breed, quirks, health needs)
• Daily routines
• Vet details

Basically, the stuff you'll want to know so you don't walk into a total mystery.

Step 4: The Personal Touch

We don't just sit back and hope. The Concierge Team calls, texts, and emails to clarify the blanks and make sure clients understand how DOTR works. It sets the tone early: we're here, we're legit, and we care.

Step 5: Onto the Job Board

Once we've wrangled the info, the opportunity hits the Job Board at www.DogsOnTheRun.com/doghouse.

Step 6: Matchmaker, Matchmaker

We start scouting which accredited professionals:

• Are within 10 miles
• Offer the services requested
• Actually have the availability

Step 7: Opportunity Lands in Your Texts

If you're a match, we'll text you the details. From there, you can say "I'm in" or ask questions. One little reminder: just because you raise your hand doesn't mean it's a done deal. Clients sometimes ghost, change plans, or book elsewhere. Don't take it personally; it's not you, it's them.

Why This Matters for You

• Now you know what the Concierge Team does all. day. long.
• You'll understand why a client's profile might look bare and how you can nudge them to complete it before your consultation.
• This makes you look extra polished at the meet-and-greet and saves you (and us) a lot of back-and-forth.

Why Cancellation Fees Matter

As an Independent Contractor, your time is valuable. A last-minute cancellation may mean you cannot rebook that time slot, which results in lost income. A clear cancellation policy:

• Protects your schedule and earnings
• Sets professional boundaries
• Encourages pet parents to plan ahead
• Ensures fairness and consistency

The Importance of Transparency

While you have the right to set your own fees, it is essential to disclose them clearly and early. Surprising a pet parent with unexpected fees creates friction and undermines trust.

The best way to avoid this is to outline your cancellation policy during the initial consultation. This allows you to:

• Explain your policy in a professional, supportive way
• Give pet parents the chance to ask questions
• Ensure there are no misunderstandings later

How to Present Your Policy

When sharing your cancellation policy, keep it simple and empathetic. For example:
"To protect my schedule and ensure fairness, I do have a cancellation policy. If a visit is canceled with less than 48 hours' notice, a cancellation fee of [X amount] applies. I always try to be flexible in emergencies, but this helps me manage my time and availability fairly."

Best Practices for Cancellation Policies

• Be clear about the time frame that triggers a fee (24 hours, 48 hours, same day, etc.)
• Set a fair rate that reflects your time without feeling punitive
• Put your policy in writing to avoid confusion
• Apply your policy consistently to build credibility
• Communicate with kindness and professionalism, especially if the cancellation is due to unforeseen circumstances

Respecting Different Approaches

It is equally important to note that some professionals choose not to charge cancellation fees. This can be a thoughtful approach, especially when considering a long-term relationship with a pet parent. Choosing flexibility in these moments may help strengthen trust, demonstrate goodwill, and create lasting loyalty. Both approaches are valid, and what matters most is that you establish clear boundaries that feel right for your business.

At DOTR, we are here to support you as you build your independent business. Our concierge team can guide you on how to communicate policies effectively and ensure they are presented in a way that strengthens, rather than damages, client relationships.

Remember, you are not just a pet sitter; you are a professional managing your own business. Having a cancellation policy is not only allowed, it is smart. Just be sure to communicate it clearly, ideally at the consultation stage, so expectations are set from the start.

Because professionalism is not just about the care you provide, but also about how you manage your business.

At Dogs On The Run, we take every step possible to protect pets and provide peace of mind to pet parents. One of the most important tools we rely on is the emergency contact listed on each client profile. As a professional, you play a key role in ensuring that information is accurate and ready to use if needed.

Why Emergency Contacts Are Essential

Emergencies happen, often when no one expects them. A pet parent may be on a plane, out of service range, or unavailable during a crisis. Having a reliable emergency contact ensures that care for the pet continues without delay.

Examples of situations where an emergency contact is critical:

• A pet goes into anaphylactic shock or experiences a sudden health crisis
• A home floods, is broken into, or suffers another emergency
• Both pet parents are traveling together and unreachable
• A spouse is listed but is with the client at the time of the emergency

In moments like these, time is everything. Having another trusted person available to make decisions or assist can save a pet's life and protect the home.

What Professionals Should Do

When you are caring for a pet, take a moment to review the client's profile and confirm that an emergency contact is listed. If you notice that the pet parent has only listed themselves or does not have a backup contact, gently encourage them to update their information.

You might say:
"I noticed your profile only lists you as the emergency contact. For safety, DOTR recommends adding someone else as well, just in case you are unreachable. It helps us make sure your pet is always protected in an emergency."

Why This Matters

Emergency contacts are not just a formality. They are part of the safety net that defines the DOTR difference. By double-checking this information, you demonstrate your professionalism and commitment to the well-being of the pets and pet parents you serve.

Do's and Don'ts for Emergency Contacts

Do

• Double check that an emergency contact is listed on the client's profile
• Encourage pet parents to list someone other than themselves or their spouse
• Remind pet parents that emergencies can happen when they are together or unreachable
• Contact the DOTR concierge team if you notice missing or outdated information

Don't

• Assume the listed information is current without verifying
• Skip over the emergency contact section when reviewing a profile
• Leave it unaddressed if the pet parent only lists themselves

The next time you provide care, double check the client's emergency contact name and number. If it needs to be updated, let the pet parent know right away.

Because emergencies do not wait, and every pet deserves a plan.

As a Dogs On The Run professional, you may come across a lost dog or cat while out on a walk, during a visit, or even in your own neighborhood. Knowing what to do in that moment can make all the difference in helping reunite a pet with their family quickly and safely.

Stay Calm and Keep the Pet Safe

Approach slowly and speak softly. Avoid chasing or sudden movements that could frighten the pet. If they seem approachable, offer food, treats, or a calm presence to help them feel safe. Always prioritize your safety and the pet's comfort.

Check for Identification

If the pet allows you to get close, check for a collar and tag. A visible name tag with a phone number is the fastest way to reunite them with their family. Call immediately if a number is listed.

Take the Pet to a Vet or Shelter

If there are no tags or the owner cannot be reached, the next best step is to take the pet to the nearest veterinary office or animal shelter. Most cats and dogs today are microchipped, and scanning for a chip is free. A microchip provides the pet parent's contact information and is often the fastest and most reliable way to get the pet home.

Contact Local Resources

If the pet does not have a chip or the information is outdated, reach out to local animal control, nearby shelters, and lost-and-found pet networks. Share the pet's details with the DOTR concierge team as well; we may be able to provide additional resources.

Use Community Connections

Social media and neighborhood platforms like Nextdoor or local lost-and-found pet pages can be very effective. Post a clear photo, the exact location where you found the pet, and a way to contact you. This step can help spread the word quickly.

For pet parents, losing a pet is one of the most stressful and emotional experiences they can go through. By staying calm, acting quickly, and following these steps, you can help ensure the pet gets back home safely and demonstrate the professionalism and care that DOTR is known for.

As professionals, we carry more than the responsibility of caring for pets during services. We also represent a community of people committed to keeping pets safe. If you ever find a lost pet, your quick and thoughtful actions can bring peace of mind to another family and reflect the values we uphold at DOTR.

Thank you for keeping pets safe!

At Dogs On The Run, safety is always the top priority. While we never want to imagine a pet escaping or going missing, accidents can happen even under the most careful supervision. A door can be left open, a leash can break, or a determined cat may even chew through a screen. In those unexpected moments, having proper identification on a pet can make the difference between a quick reunion and a frightening, drawn-out search.

Why Name Tags Matter

• Immediate Identification: A collar with a name tag and phone number allows anyone who finds the pet to call the pet parent right away. No need to wait for a microchip scan at a shelter or vet.
• Faster Reunions: In the event of an escape, pets with visible ID are far more likely to be returned within hours rather than days.
• Peace of Mind: Knowing that pets are wearing clear identification provides reassurance for both pet parents and professionals.

Encouraging Clients to Use Tags

As a DOTR professional, you are empowered to request that pet parents keep a collar and tags on their pets during your visits. This small step creates a big layer of protection. A simple reminder such as, "For safety, I'd love to have a collar with tags on during my visits, just in case" can go a long way in educating clients.

Providing Tags as a Thoughtful Gesture

Sometimes pet parents may not have tags on hand. In these cases, you have permission to go one step further. Consider purchasing a few inexpensive, customizable tags with the pet's name and your client's phone number. Presenting this to a client not only adds a layer of safety but also serves as a thoughtful, practical gift.

This gesture shows pet parents that you truly care about their pet's well-being and are proactive about safety. For just a few dollars, you build trust and demonstrate professionalism.

When to Make It a Priority

Name tags are especially important in these scenarios:

• Pets who spend time outdoors, even briefly
• Pets in homes where contractors, movers, or visitors are frequently present
• New pets still adjusting to their environment
• Pets who are known "escape artists"

The DOTR Promise

At DOTR, we are defined by care, safety, and support. By encouraging name tags and even providing them when needed, you are adding another layer of protection and peace of mind for pet parents.

The next time you begin care for a pet, check that they are wearing a collar with tags that clearly display a phone number. If not, encourage the pet parent to provide them, or consider offering a simple, thoughtful tag as a gift.

Because the little things like a name tag can make the biggest difference in keeping pets safe.

At Dogs On The Run, we believe in supporting our professionals not only in the work they do every day but also in their careers and growth as trusted pet care providers. One of the simplest and most effective ways to strengthen your professional presence is by creating a LinkedIn profile and proudly adding Dogs On The Run to your experience.

What is LinkedIn?

LinkedIn is the world's largest professional networking platform. It works like a digital resume and networking tool all in one. With a LinkedIn profile, you can:

• Highlight your experience, skills, and services
• Connect with other professionals in your community and industry
• Be more visible to potential clients, partners, and opportunities
• Build credibility as a trusted, established professional

Why Add Dogs On The Run to Your Profile?

When you add Dogs On The Run to your LinkedIn experience section, you are showing the world that you are part of a respected, established company that has been serving pet parents since 2003. This simple addition:

• Builds credibility by aligning you with a trusted brand
• Helps clients and other professionals see that you are part of a vetted network
• Demonstrates that you are connected to a larger community and not just working independently
• Shows your commitment to professionalism and high-quality care

Why Create a LinkedIn Profile If You Do Not Have One?

Even if you have not used LinkedIn before, it is worth creating a profile. Many clients, businesses, and even community partners look to LinkedIn to verify credibility. A profile gives you a polished, professional presence online. Think of it as your online business card — one that works for you every day, even when you are not actively networking.

How to Add Dogs On The Run to Your Profile

1. Log in to your LinkedIn account, or create one at www.linkedin.com.
2. Go to your profile and scroll to the "Experience" section.
3. Click the plus sign to add a new role.
4. In the "Company" field, type Dogs On The Run and select the official page.
5. Enter your title (for example: Pet Care Professional, Pet Sitter, Dog Walker).
6. Add a short description of the services you provide and the value you bring to pet parents.

The DOTR Difference on Display

By showcasing your role with DOTR, you highlight your professionalism, credibility, and commitment to concierge-level service. This not only benefits you but also strengthens the DOTR community as a whole.

Your work with Dogs On The Run is something to be proud of. By adding DOTR to your LinkedIn profile, you create a stronger professional presence, open the door to new opportunities, and show the world that you are part of a respected company that cares for both pets and professionals.

Because when you shine, DOTR shines with you.