It’s normal to experience slower weeks in the pet care world. But a dip in activity doesn’t mean business is disappearing — it just means it’s time to take action and reconnect.

One of the best ways to keep momentum is simple:
Reach out to your existing and past clients.

Here’s how to do it in a way that feels natural, thoughtful, and aligned with the DOTR experience.

Why It Works

Checking in with clients who haven’t booked in 3–6 months is more than good business; it’s good relationship management.

A proactive message can:

• Bring you back to the top of their mind
• Encourage rebooking before they start “shopping” elsewhere
• Show that you care about their pet’s wellness, not just the next job

Sample Messages to Spark a Rebooking

✅ Check-in Message for Past Clients
Hi [Client’s Name]! Just checking in — it’s been a little while since I’ve seen [Pet’s Name] and I hope all is well! Let me know if you’d like to schedule a walk, visit, or chat about fall or holiday care. I’d love to help you get something on the books.

✅ Neighborhood Anchor Message
I’m in your neighborhood walking regularly each week — if [Pet’s Name] would like to join the pack for a walk or two, just let me know. I’d love to see them again soon!

✅ Pre-Vacation Warm-Up Message
If you’re planning any upcoming trips and thinking about booking vacation care, I always recommend a couple walks or drop-ins beforehand — just to build comfort and routine. Let me know what works for you!

✅ Holiday Booking Reminder
It’s not too early to start thinking about holiday care — spots fill quickly! If you have dates in mind, let’s reserve them early so I can make sure [Pet’s Name] is covered.

✅ Simple “Thinking of You” Nudge
Just thinking of [Pet’s Name] today — hope all is well! If you ever need a last-minute walk, field trip, or just want to get something on the schedule, I’d love to help.

Who Should You Reach Out To?

• Clients you haven’t serviced in 3–6 months
• Past vacation care clients who may travel again soon
• Daily dog walk clients who dropped off in summer
• New clients who had a great first visit but haven’t booked again (yet)
• Pets who would benefit from regular walks before an extended stay

Business slowdowns happen; but what you do during those slower days makes all the difference.

Reaching out with warmth and professionalism is a sign of someone who takes pride in their work, values relationships, and thinks long-term. That’s exactly what DOTR clients remember, and return for.

If you ever want help writing your messages or checking your past booking history, the concierge team is here for you. We’re happy to help identify the right families to reach out to.

Stay consistent, stay visible, and keep showing up with heart.

At Dogs On The Run, our goal is to match every client with the best-fit professional for their needs — and to do it quickly, professionally, and with care.

We know that as an independent contractor, you want clarity around how leads are handled. Here’s a breakdown of how the process works and what to expect when an opportunity becomes available.

The Matching Process: Behind the Scenes

When a new opportunity comes in — whether it’s a boarding request, a one-time walk, or full-time pet care — our concierge team looks at a variety of factors before making a recommendation. We ask:

• Who is the nearest professional geographically?
• Can this professional offer the specific service requested?
• Is the pricing structure a good fit for the client?
• Would this professional be a good match for the pet(s)—based on breed, behavior, temperament, and past experience?
• Are there any flags, availability notes, or previous history that impact compatibility?

We review these factors carefully before contacting anyone. It’s not about assigning work randomly — it’s about making the right match for everyone involved.

“I Said Yes... So Why Didn’t I Get the Lead?”

This is an important one.

When we ask you if you're interested in a lead, we’re simply collecting availability and interest.
Saying “yes” does not mean the lead is yours. It means we’ve noted your availability in our system.

You’ll know the lead is yours when:

• We text you the client’s name and ask you to follow up ASAP
• The opportunity is added to your schedule

Until then, the lead is still in review and may go to someone else. That’s not a reflection of your skills or worth — it’s just about fit, logistics, and sometimes, client preference.

Want to Be More Proactive?

You can always check for open leads in The Dog House, under the “Job Opportunities” section.

If you see a job that interests you:

• ➡️ Message us directly in the app
  OR
• ➡️ Text: “I’m interested in job number 246”

Our concierge team will note your interest and follow up with the lead status.

A Friendly Reminder: Don’t Take It Personally

If a lead isn’t assigned to you, it’s okay. It could be due to:

• The client not responding
• A neighbor offering to help
• Budget concerns or personal preferences

It’s not a reflection of your performance.

In fact, many professionals say the jobs they didn’t get turned out to be blessings in disguise.

Keep showing up with professionalism, warmth, and reliability — because that’s what keeps clients coming back and keeps our team recommending you.

At Dogs On The Run, we’re proud to work with professionals who bring care, integrity, and flexibility to everything they do. If you ever have questions about leads, assignments, or client communication, our concierge team is here to help.

One of the reasons Dogs On The Run has continued to thrive after 22 years in business is this:

We operate with urgency — from the very first interaction.

When a client reaches out to our concierge team, we move quickly to understand their needs and begin the matching process. That speed builds trust and helps stop potential clients from shopping around.

As an independent contractor in our network, we recommend adopting the same approach when it comes to client communication. A fast, thoughtful response is one of the easiest ways to stand out and secure bookings.

Our Recommendation:

When you receive a new inquiry or message:
Try to respond within the hour, when possible.

Why It Matters:

• ✔️ It positions you as a professional.
  Prompt responses show you take your work seriously and respect the client’s time.
• ✔️ It sets the tone for trust.
  Quick communication builds immediate confidence—especially with new families.
• ✔️ It keeps clients from “shopping around.”
  The faster they hear from you, the less likely they are to reach out to other professionals or platforms.
• ✔️ It reflects the DOTR standard.
  While you operate independently, the overall DOTR experience is elevated when communication is prompt, warm, and reliable.

Can’t Respond Within the Hour? No Problem.

We get it — sometimes you're in the middle of a walk, overnight, or juggling other commitments.

Here’s our recommendation:
Let the Concierge Team know when you’ll be available to respond — we act as your personal assistant.

Example: “Tied up until 6pm, can you let the client know I’ll reach out this evening?”

We’re happy to relay that message on your behalf. It keeps the communication flowing and shows the client that you're attentive, even when you're booked.

This level of coordination reflects professionalism and builds trust.

Quick Tips:

• Turn on notifications for new messages
• Use a simple “I'll respond shortly” text if you're delayed
• Set a reminder to follow up if you can't respond right away

Your communication style is an extension of your brand. Families notice the little things, and those who respond with warmth and urgency tend to build deeper, long-term client relationships.

Thank you for everything you do to represent Dogs On The Run with care, class, and connection.

At Dogs On The Run, we believe in more than just care — we believe in connection. If you're providing care on or around a pet’s birthday or Gotcha Day, you have a unique opportunity to make the day feel extra special for both the pet and the family.

Here are a few thoughtful ways to go the extra mile (without needing a party hat):

Add an Extra Lap (and Let Them Sniff!)

If the pet you’re walking has a birthday, consider extending the walk just a bit or letting them sniff their favorite tree a little longer. Small gestures like this feel like a “yes day” for the dog — and show families you’re paying attention.

Snap a Birthday Portrait

Take a moment to capture a cute, calm, or goofy photo during your visit. Send it with a sweet note like:

“Happy Gotcha Day, [Pet’s Name] 🎉 It was a joy to celebrate a little extra with you today!”

Clients love seeing that you made the day special — and it helps build long-term trust and connection.

Leave a Note or Birthday Doodle

If you’re doing a drop-in or overnight visit, leave a little handwritten message on the visit report or in the home. Even a quick:

“Happy Birthday, sweet [Pet’s Name]! Hope today was full of tail wags.”

…can go a long way in creating a premium, personalized experience.

Ask if They’d Like a Special Field Trip

If your client has booked a Doggie Field Trip or long walk near the pet’s birthday, ask the concierge team if the family wants to make it a Birthday Adventure Walk. We’re happy to coordinate something extra fun for you and the pet.

Share a Fun Idea with the Family

If you know the pet’s birthday is coming up, you can say something like:

“I noticed [Pet’s Name] has a birthday coming up next week — let me know if you’d like to schedule a little something extra!”

This shows thoughtfulness and gives clients the chance to plan something special with your help.

Why This Matters

You’re more than a pet sitter or walker. You’re a trusted part of the family’s routine. These thoughtful moments help set DOTR apart from the rest and reinforce your professionalism, compassion, and connection.

Thank you for everything you do. These small touches help make DOTR what it is: a trusted, elevated, relationship-first pet care concierge.

Offering dog boarding in your home can be deeply rewarding, but it also comes with responsibilities that go far beyond a simple walk or drop-in. Before committing to overnight care, it’s important to thoughtfully evaluate whether it’s the right fit for you, your space, and your lifestyle.

Here’s what to consider to ensure a smooth, successful boarding experience for everyone involved.

The Goal? A Vacation for Their Dog, Too

When a client leaves town, they want to know their dog isn’t just being cared for — they’re relaxed, happy, and thriving in a safe, home-based environment.

Your job isn’t just to provide food and walks. It’s to make the pet feel safe, settled, and loved; like they’re on vacation too.

Start by Asking Yourself:

• Am I comfortable having a dog in my home overnight?
• Can this dog be left alone? If so, for how long?
• Where will they sleep?
• Do I have a safe, secure setup for potty breaks and playtime?
• How will this impact my daily routine, family, or pets?
• What’s my plan in case of emergency?

Remember: as an independent contractor, you decide which services you offer — boarding only works if it works for you, too.

During the Consultation: Ask the Right Questions

• Where does the dog normally sleep?
• Are they crate trained, free roaming, or used to sharing a bed?
• Can they be left alone? How long is okay?
• How do they behave around other dogs, children, or visitors?
• Any signs of separation anxiety, resource guarding, or reactivity?
• What’s their feeding, medication, and potty schedule?
• How often would you like updates while you're away? (Once a day? Photos throughout the day? Less frequent?)

Set Clear Expectations

• Share your boarding rate and any applicable holiday fees
• Clarify drop-off and pick-up times
• Confirm supplies needed (labeled food, medications, comfort items)
• Explain how and when you’ll send updates
• Ensure the client has completed their Time To Pet profile, including emergency contacts and vet info

Pro Tips for Success:

• Hold the consultation at your home so the pet and client can see where their dog will be staying
• If you have your own dog, introduce them outside or on neutral ground first
• If something doesn’t feel quite right, it’s okay to kindly decline — your peace of mind matters too

Dog boarding should feel like a retreat, not a disruption. With thoughtful preparation and clear communication, you can provide the kind of experience that builds trust, eases client anxiety, and leaves pets happy and relaxed.

📩 Questions? Reach out anytime: concierge@dogsontherun.com

At Dogs On The Run, you have the freedom to structure your services your way; but we want to share a professional recommendation based on years of experience:

In-person consultations almost always lead to better relationships, safer visits, and fewer surprises.

Here’s why we encourage them:

You Can’t Read a Room Over Zoom

Pets communicate with body language, energy, and instinct. Meeting them in person allows you to observe how they respond to new people, changes in routine, and their environment.

Virtual consults often miss subtle but important details, like hesitation, leash sensitivity, or territorial behavior.

The Home Matters

Being onsite gives you the chance to:

• Test keys, garage codes, or alarms
• Understand where important items are kept (meds, food, leashes)
• Identify potential safety concerns or unusual layouts
• Ask questions the client might not think to share virtually

You’re not just gathering info, you’re setting yourself up for success.

Relationship-Driven Service

DOTR client relationships are built on trust, connection, and personalized care. When a client meets you in person, they’re not just checking a box — they’re building a relationship. And so are you.

These early moments help establish clear expectations, comfort, and confidence, for both sides.

Your Comfort, Too

An in-person consultation helps you decide whether the client, pet, and setup are a good fit for you. It’s your business; you deserve to feel confident and safe in every situation you accept.

When Virtual Is the Only Option

If a client is traveling or insists on FaceTime, we recommend:

• Taking notes
• Asking detailed follow-up questions
• Scheduling an in-person walk-through before the first service if possible

Virtual consults might save time, but in-person meetings build trust, reveal details, and help prevent issues down the road.

As an independent professional, it’s your choice, but we recommend giving yourself (and the pets) the best start possible.

We are here and happy to support you!

It happens to even the most seasoned pet care professionals. A sticky lock. A wrong code. A key that mysteriously doesn’t work. Here’s how to stay cool and problem-solve if you ever find yourself locked out.

Before It Happens: Check Access at the Consultation

During your meet & greet, test the key or code in real time, not just visually confirm it. Make sure the key turns in the door and any keypad or garage code works as described.

It’s a simple habit that can prevent a stressful situation later.

If You’re Locked Out, Try This:

• Walk the perimeter.
• Try alternate doors, side gates, or even the doggie door (we’re not saying you should squeeze through, but… we've heard stories 😉).
• Call the emergency contact.
  Most clients list a neighbor, friend, or family member. They may have a spare key or helpful info.
• Let DOTR admin know.
  We’re here to back you up, help communicate with the client, and problem-solve. You're independent—but you're not alone.
• Still stuck? Locksmith may be the next step.
  Per the client’s signed agreement, they authorize Dogs On The Run or any professional working on their behalf to obtain a locksmith if access is not available.

Important: the client is responsible for the cost. Just loop in DOTR so we can document the situation properly.

Pro Tips from the Field:

• Ask clients if there's a lockbox or backup plan
• Confirm clients have added their emergency contacts to their profile
• Keep a quick note on tricky locks or gates
• Always let us know if something feels off

These tips just help you stay prepared, protect your time, and keep pets safe, no matter what comes up.

Got a wild lockout story or a tip that saved the day? We’d love to hear it.
📩 info@dogsontherun.com

As an independent pet care professional, having liability insurance isn't just smart; it's part of running a responsible business. Whether you're booking services through Dogs On The Run or managing your own private clients, coverage helps protect you, the pets in your care, and the trust you've built.

Looking for a reliable and affordable option?

Check out Pet Sitters Associates (PSA)

Many DOTR professionals have used PSA for years, and they offer coverage for a wide range of services — including dog walking, pet sitting, overnight care, and more.

This policy covers services booked through DOTR and your own private clients, giving you the flexibility and protection you need as a business owner.

Bonus: DOTR has an exclusive discount code for you!
✅ Get $20 off your annual policy
✅ Use code: DOGRUN
✅ Apply here: https://www.petsitllc.com/apply

This is simply a suggestion — you're always free to choose the provider that fits your needs best.

Have questions or want to share what coverage works for you? We are here and happy to help!

At Dogs On The Run, we believe in supporting the professionals who make our community so special—and that means more than just matching you with amazing clients.

We're proud to continuously build partnerships with local and national businesses that value what you do. One of our longest-running, and most loved, partnerships is with Road Runner Sports.

Need new kicks for your next walk?

As a Dogs On The Run Pet Care Professional, you get 10–20% off your purchase at Road Runner Sports.

Locations:
Carlsbad
Solana Beach
Kearney Mesa
Chula Vista

How to Redeem:
• Bring your shoes (or gear) to the register
• Let the cashier know you're with Dogs On The Run
• Enjoy your well-earned discount and head out in comfort

Whether you're logging miles with high-energy pups or just need something that's easy on the joints, Road Runner has your back (and your feet).

This is just one of the many ways we show appreciation for the incredible professionals who care for our clients and their pets every day.

Keep an eye out; we're always working on new partnerships and perks just for you.

Got a favorite business you think we should team up with next? Let us know!

If you're transporting a client's pet, it's always a good idea to prioritize safety — for you, the pet, and everyone on the road.

While DOTR does not require specific transport methods, we encourage professionals to consider asking clients if their pet has a seatbelt, harness, or carrier they'd like used during the ride.

Here's why this matters:
• Unrestrained pets can be at risk during sudden stops or accidents
• A secured pet helps prevent distractions while driving
• Most pet parents appreciate the added care and may already have safety gear available

A simple message like:
"Would you like me to use a seatbelt or harness for [Pet's Name] during the ride?"
...can go a long way in showing professionalism and thoughtfulness.

Remember: You are in control of how you operate your business. DOTR supports you in making choices that reflect your values and keep everyone safe.

Thanks for continuing to lead with care and intention.

Dogs On The Run is built on connection; with our professionals, our clients, their beloved pets, and the communities we serve.

That's why giving back is part of our culture.

One of the many ways we show love and support is through a meaningful gesture:
Whenever a DOTR client experiences the loss of a pet or a loved one, we make a donation to the San Diego Humane Society in their honor.

The family receives a heartfelt card directly from SDHS, letting them know that Dogs On The Run has made a donation in their pet/family member name.

It's a simple, beautiful gesture; and clients tell us how much it means to them.

This act of kindness reflects who we are as a community. Quiet, thoughtful, and full of heart.

If you learn that one of our DOTR clients has lost a pet, please notify the concierge team. We'll handle the rest; with care, discretion, and compassion.

Thank you for being part of a team that leads with love.

First Impressions Are Everything — So Make It Personal!

Let's be honest: in the world of pet care, the connection you build with clients matter.

So if you're meeting a client (or their pup) for the first time, here's your secret weapon: make it personal.

Before you call the client or hit "send" on that first message, take a moment to do a little digging; the good kind.

For existing clients:

Click into the pet's profile and see what's already been shared. You'll often find insights on habits, quirks, and preferences; everything you need to show up like you've been there before. Make note of their name.

For new clients:

Click on the client's profile, if the profile looks empty (or has missing info) then scroll down to the Private Notes — this is where the original inquiry lives. You might find golden details like the pet's name, breed, or even their favorite treat.

And here's the magic move:

Use the pet's name in your message or over the phone.

"I look forward to meeting you and Olive!"

This hits harder than "Hi, I'm your dog walker."

It's confident. It's thoughtful. It says you actually care.

Clients notice. And they remember.

That's how you go from just another message… to a trusted part of the pack.

It's not about being clingy — it's about being intentional.

This is your business, your relationship to manage. And a little charm goes a long way.

Thanks for keeping it sharp, personal, and real.

At Dogs On The Run, we know that every pet parent's needs are unique; and not always what you'd expect.

Here's something that might surprise you:

📍 Approximately 50% of our ongoing dog walking clients work from home

So what does that mean for you?

It means never assume that a client doesn't need walking services just because they're home or appear to have more time.

✅ Many of our clients are seniors who need a little extra help
✅ Some are remote workers juggling long Zoom calls and deadlines
✅ Others simply believe in giving their pets mid-day enrichment and exercise, even if they're in the next room

Your role is more than just walking a dog; it's about showing up, being consistent, and adding real value to your client's lifestyle, whatever that may look like.

Let's drop the assumptions and remember: Professional pet care is a luxury service; and our clients choose DOTR because they value what you bring to the table.

Thank you for showing up with kindness, respect, and a no-judgment attitude.

That's what makes this community shine.

As a pet care professional, you offer more than a service, you provide peace of mind, reliability, and genuine care that families trust. And if you've been caring for a client consistently for three months or longer, now may be the perfect time to evaluate your pricing; especially for additional pets.

For Dog Walkers & Pet Visits

If you're caring for more than one pet but only charging for one, it's time to consider a $3–$5 per visit increase. This small change reflects the extra time, responsibility, and energy required to care for multiple pets; and it's completely fair when you've already established trust.

For Overnight Care

Providing overnight care means managing the home, keeping pets safe, and offering consistent companionship; especially when more than one pet is involved. A $5/night adjustment for the second pet is a respectful and sustainable step for professionals who are committed to quality and long-term relationships.

For Boarding in Your Home

If you're offering personalized, in-home boarding, take time to research local boarding facilities:

• What are they charging per night?
• What's the fee for a second dog?
• What do you offer that they don't? (Home setting, individual attention, fewer pets, flexible routines.)

Once you're clear on the value of your service, pricing with confidence becomes easy. You're not just offering space — you're offering peace of mind, tailored care, and trust. We are here and happy to support you on getting clear on what is an appropriate rate to charge for the second dog.

How to Communicate a Rate Adjustment

When handled with grace and professionalism, a rate increase can strengthen a client relationship. Here's an example message you can customize:

For Walks or Visits:

Hi [Client's First Name],
I'm so grateful for the opportunity to assist you and care for [Pet's Name(s)]. It's truly been a pleasure getting to know your family.

As the cost of providing high-quality care continues to rise, I will be applying a small fee of $3–$5 per visit for the care of your second pet, beginning [insert date].

Please know this adjustment helps me sustain the level of service you've come to expect. I remain committed to going above and beyond for you and your pets — and my goal is to build a lasting relationship grounded in trust, reliability, and exceptional care.

Thank you so much for your continued support!
– [Your Name]

For Overnight Care:

Hi [Client's First Name],
I'm so thankful to be part of your pet care routine and truly value the relationship we've built.

Due to rising costs and the additional time involved with caring for multiple pets overnight, I'll be applying a $5/night increase for second pets beginning [insert date].

This allows me to continue providing safe, dependable, and attentive care for your family — with the intention of being a long-term partner in your pet's well-being.

Please reach out if you have any questions. I'm always here to help!
– [Your Name]

Need Help? We've Got You.

If you're unsure how to approach a rate increase or want help reviewing your local pricing, reach out to the DOTR team. We'll coach you through how to position your value without overpricing yourself; and help ensure your growth is supported, not stalled.

You deserve to be compensated fairly for the love, time, and professionalism you bring to every home and every heartbeat you care for.

We know many of you have built strong, trusted relationships with DOTR families; and it's common for a client to contact you directly when they want to schedule future services.

This is not a problem — it's part of the Concierge experience we're proud to offer. Clients should never feel like they're being pushed into an app or left to figure things out on their own.

What To Do When a Client Contacts You Directly

You don't need to redirect them to the website or app.

Instead, handle the request directly and professionally within the DOTR system.

Go to the client's profile in Time To Pet and send a message using the CHAT feature to confirm their request.

Example Message to Send via CHAT:

"Hi Mary!
This is to confirm overnight care for August 19–25. We'll get this reservation booked ASAP for you.
Please let us know if you have any questions in the meantime!
Amber"

This message does two important things:

• It acts as a clear confirmation of the request.
• It reminds the client that DOTR Chat is a direct communication thread where they can always reach you & the DOTR admin team. No app confusion, no waiting.

This ensures the client feels cared for and supported every step of the way.

Why This Matters

• It reinforces DOTR's high-touch concierge standard
• Keeps communication clear, documented, and shared with the admin team
• Makes it easier for clients to request services; and keeps them coming back
• Reflects the kind of elevated experience we want every client to receive

Reminder: If you ever need help finalizing a request or confirming availability, the DOTR admin team is here to support you.

Thanks for keeping the client experience seamless, personal, and professional.

At Dogs On The Run®, we're more than a pet care concierge — we're a community. A network of passionate professionals committed to excellence, compassion, and elevating what it means to care for animals and the families who love them.

That's why we're asking all of our DOTR professionals to get involved and stay connected through our official social media channels.

When you Follow, Like, Tag, Share, and Love DOTR content, you're not just supporting the brand — you're helping grow a community that brings joy, trust, and positivity to pet parents across the region.

Where to Connect With Us:

• Facebook: @DOTR2003
• Instagram: @DogsOnTheRun
• TikTok: @DOTROfficial
• LinkedIn: Dogs On The Run

Please take a moment to follow these pages — and don't hesitate to tag us in your posts and stories. Your content helps paint the full picture of the care, professionalism, and heart behind everything we do.

Why This Matters

Your content — the walks, cuddles, tail wags, and trusted relationships — brings happiness to so many. Sharing that light with our extended community allows potential clients, fellow professionals, and even future team members to see what it truly means to be part of the DOTR family.

We're in a luxury, trust-driven space — and your professionalism reflects that. Every like, tag, and post reinforces what we stand for: reliable, relationship-based pet care delivered by real humans who genuinely care.

Pro Tip: Get on LinkedIn

If you haven't already, we highly recommend creating a professional LinkedIn profile and listing Dogs On The Run® as part of your experience.

This is your career and your reputation matters. By building a polished online presence, you're showing clients and partners that you take your role seriously and are proud to be part of something bigger.

Together, We Level Up

Here's something we believe deeply at DOTR:

"Alone you can be good. Together, we become exceptional."

Let's grow together. Let's build something that lasts. And let's show the world what happens when kindness, professionalism, and community lead the way.

We'll be watching, sharing, and cheering you on; because your story is part of our story.

Whether it's sharing notes after a visit, helping a professional with coverage, or simply keeping each other in the loop, the Care Team is built on:

• Respect for one another
• Support without competition
• A shared mission to put pets first

This is not a solo gig. It's not a race. It's a network of people who lift each other up — because that's what the families we serve deserve.

Why It Matters

Clients feel it when there's a team behind the care — they feel safer, more confident, and better supported. That kind of trust is what keeps people coming back and referring others.

We encourage you to talk to your clients about having a Care Team. Let them know it's a built-in part of working with DOTR. It means more flexibility, more consistency, and more peace of mind — for everyone.

The Story Behind It All

When I created Dogs On The Run back in 2003, it was just me — one person, one schedule, and a whole lot of pets to love.

But within just three months, I knew something had to change. I was fully booked. I had no backup. No room to get sick. No day off. And way too many heartbeats depending on me.

That's when it hit me — this can't be a one-person show.

DOTR started growing because of necessity… but it thrived because of love. I began bringing in like-minded professionals — people who cared as much as I did, who could step in when needed, and who understood that this was more than a job.

It was family.

That's how our Care Team culture began — organically, from a place of trust, respect, and support. And it's how we still operate today.

Together, We're Stronger

You are not alone in this work. Whether you've been with us for 10 years or 10 days, you're part of something bigger — a supportive environment where we watch out for each other, help one another grow, and always put pets first.

Let's continue to build each other up. Let's continue to be a team our clients can rely on — and one another can count on.

Building Stronger Client "Care Teams"

As Dogs On The Run continues to grow, so does our commitment to collaboration and communication. More and more clients are relying on consistent, team-based care — and Dogs On The Run gives you ability to support collaboration seamlessly.

Here's a quick guide to help you see who else is on a client's care team and communicate efficiently behind the scenes.

How to See Who Else Is Assigned to a Client

1. Log in at www.DogsOnTheRun.com using your browser.
2. Click Login
3. Click on "Professional" in the main navigation.
4. Login
5. Select the client you'd like to view.
6. Scroll down to the section labeled "Preferred Professionals."

You'll see a list of other DOTR professionals currently linked to that client's account — whether for past or upcoming services.

How to Communicate Privately With Fellow Professionals

Need to ask a quick question about a pet's routine? Looking for help covering a shift?

• Click "Chat" from the client's profile.
• At the top of the message box, select "User and Admin Only."
• (This ensures the client will not see the message.)
• Type your message clearly and respectfully — this will be visible only to you, your fellow professionals on the account, and the DOTR admin team.

Why This Matters

By using the Preferred Professionals list and internal chat, you're helping us create the care continuity clients have come to expect — while also protecting your time, reputation, and team experience.

Whether you're checking for updates, confirming pet details, or collaborating on coverage, these tools allow you to stay informed and connected — without overloading the client with back-and-forth.

If you have any questions about how to use these features or want to walk through a client setup together, don't hesitate to reach out.

Thank you for being part of the DOTR community — your professionalism is what sets us apart.

Sometimes a client may say, "My neighbor will feed the pets in the morning—can you just stop by for the afternoon?" Or, "My friend has a spare key and will pop in between visits."

It may seem like a low-effort collaboration, but here's why it's important to pause and evaluate the situation before saying yes.

A Real-World Example:

One of our professionals was providing midday visits while the client's neighbor was helping out in the mornings. When the client returned home, they noticed something missing — a valuable item that was there before they left.

The neighbor claimed they hadn't seen it, and our professional hadn't even entered the room in question. But guess who the client contacted first?

Even though the professional followed every instruction to the letter, they were the paid party — the professional — and naturally became the first person held accountable.

Why This Matters:

• Responsibility gets blurred. If something goes wrong — missed visits, damage, a safety issue, or missing property — it becomes difficult to separate what happened and who was involved.
• You're seen as the professional. Even if others are involved, the client is more likely to turn to the one they hired. That means your name and reputation are still on the line.

What You Should Do Instead of Saying "No":

• Start the conversation. Ask the client, "Who else will be accessing the home while I'm providing care?"
• Document it. If multiple parties are involved, have it noted in the client profile or in writing from the client.
• Evaluate the risk. Think about the level of access you have, the potential for confusion, and how clearly responsibilities are divided.

You can share a job — but only if you understand the risks, have clear communication, and everyone involved is on the same page. Your professionalism is your protection. Don't put it at risk by walking into uncertainty.

We are here and happy to help!

At Dogs On The Run, professionals don't run on exact minutes — they run on presence, professionalism, and real-life care.

When you're entrusted with someone's pet — especially in their home — the job isn't about clocking in at an exact time. It's about showing up fully for whatever that pet needs in that moment. And occasionally, that moment runs long.

While delays are extremely rare, setting the expectation early — during your initial consultation — helps ensure that when the unexpected does happen, you've already built in the trust and grace to handle it.

Why It Matters: A Real Story from the Field

Last week, a professional was scheduled for a midday visit in Del Mar. Their visit prior was with Henry, a senior golden retriever who suddenly collapsed in the backyard. The client couldn't be reached. The professional stayed. Comforted Henry. Coordinated care. Waited until help arrived.

The result? They arrived to the next visit 40 minutes behind.

Not because they were disorganized. But because they did the right thing.

This kind of moment doesn't happen often — but when it does, it's unforgettable. And when it's your client's pet that needs that extra time, you'll be glad you built in the flexibility.

How to Say It During the Consultation

Here's a suggested way to frame the conversation — professional, reassuring, and grounded in care:

"I typically arrive within a 90-minute window — for example, between 10:30 AM and 12:00 PM. Most days, I'm right on time. But in rare situations, if another pet needs emergency care or something unexpected comes up, this window gives me a little room to respond without rushing care. If anything like that ever happens, I'll absolutely keep you in the loop — or the DOTR Admin Team will reach out directly. Either way, your pet's care is never in question."

It sets the tone confidently, without apology — while reminding the client you're part of a trusted, responsive team.

A Note on Emergencies

If you're ever delayed while caring for another pet, and you're unable to reach the next client immediately, just message the DOTR Admin Team. We'll handle communication for you so you can stay focused where it matters.

If you are able to reach out directly, a quick message like this is all you need:

"Hi [Client Name], just a quick heads-up — I had to stay a bit longer with a pet who needed extra care. I may arrive toward the end of our time window today. I'll keep you posted when I'm on my way. Thanks so much for your understanding."

Professional. Proactive. Respectful.

You're Not a Delivery App — And That's the Point

Clients come to DOTR because they want thoughtful, relationship-based care — not a stopwatch and a rushed handoff. By setting a realistic window and promising proactive communication, you're building trust from the very first meeting.

And if a client's schedule is especially sensitive — due to medical needs, medications, or strict timing — we can help arrange a DOTR Care Team to offer layered coverage and consistency.

This almost never happens. But when it does, having already communicated a 90-minute window sets everyone up for success.

It's not a sign of disorganization — it's a sign of real care.

You're not just visiting a pet — you're stepping into a trusted role. Set expectations with clarity, show up with heart, and know that we've got your back every step of the way.

The holiday season is a busy—and meaningful—time in our line of work. Many families travel or gather, and they trust us to care for their beloved pets while they're away. We appreciate the dedication you bring to this role.

As you prepare for holiday bookings, here's a clear reminder of what the DOTR Service Agreement outlines—and what your role is in communicating service fees.

What the DOTR Client Service Agreement states:

Dogs On The Run recognizes the following dates as official holidays:

• New Year's Day
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve

On these dates, a 50% holiday rate increase is authorized under the Service Agreement and may be added to the client's rate.

What This Means for You

As an independent professional, it is your choice whether to apply the 50% holiday fee. That said:

You are expected to clearly communicate your rates—including any holiday fees—up front before services begin.

Clients should always know in advance what they'll be charged. This builds trust, avoids surprises, and reinforces your professionalism.

A Few Important Notes:

• The holiday rate is typically applied only on the actual holiday itself, not the days before or after (unless otherwise agreed upon with the client).
• If you choose to waive the holiday fee for a particular client or pet, that's entirely up to you—just document it clearly in Time To Pet.
• If you do plan to charge the holiday fee, be sure to:
  • Confirm it in writing (via TTP message)
  • Be clear on the date(s) it applies
  • Use respectful, professional language

Sample Language You Can Use:

Hi [Client's Name], I just wanted to confirm our upcoming visit for [Pet's Name] on [Holiday]. Because this falls on a recognized holiday, the total will reflect the standard 50% holiday fee. Please let me know if you have any questions!

Thank you for being thoughtful and intentional in your communication—and for showing up during a season when care matters most.

We've all seen it: you're on a peaceful walk and suddenly your pup client stops, lowers their head, and starts grazing like a mini cow.

"Should I stop them?"
"Is this dangerous?"
"Do I need to let the family know?"

Great questions—and here's what you should know.

Is It Normal for Dogs to Eat Grass?

Yes! According to veterinarians and behaviorists, grass eating is very common and generally harmless. Dogs may chew on grass for several reasons:

• Instinct (wild canines eat plants too)
• Boredom or curiosity
• Digestive self-soothing
• Simply because they enjoy the taste and texture

In most cases, occasional grazing is safe—especially if the dog shows no signs of vomiting, distress, or compulsive behavior afterward.

When You Shouldn't Allow It

You may need to intervene if:

• The dog tries to vomit after eating grass
• They're eating grass obsessively or urgently
• You're in an area that has likely been treated with pesticides or fertilizers
• The pet parent has specifically asked that their dog not be allowed to eat grass

Where Is It Safe to Graze?

If a dog does try to snack, stick to areas where:

• You know the grass is untreated (private yards, organic gardens, etc.)
• The lawn is not near busy roads (chemical runoff can linger in grass)
• The environment is controlled or familiar (their own backyard is usually best)

Avoid public parks or landscaping that's well-manicured—these are often chemically treated.

Should You Inform the Pet Parent?

Yes, always. Even if it seems minor, it builds trust when you share what you observed:

"Just a heads-up—[Pet's Name] tried to nibble on grass during our walk today. I kept an eye on it and made sure it wasn't treated, but wanted to let you know in case you have any preferences around that!"

If you noticed any vomiting, excessive grass eating, or unusual behavior afterward, that should be reported right away.

Grass eating is not a reason to panic. It's a chance to observe, redirect if needed, and communicate clearly with the family. You don't have to stop the behavior outright—but be mindful and act in the best interest of the dog's safety.

Thank you for always showing up with curiosity, compassion, and professionalism. The little things—like knowing when a dog is just being a dog—make a big difference.

Thank you for the exceptional care you provide to every pet and family in our community. Your professionalism and attention to detail are what set you apart—and help keep everyone safe.

This is a friendly but important reminder that verifying a pet's current rabies vaccination is your responsibility as the assigned professional. While DOTR provides access to client-submitted records, it is up to you to confirm that all vaccinations—especially rabies—are up to date before providing care.

Why This Matters

Rabies is a legally regulated but as you may know, there may be medical exceptions. We recommend asking pet parents for a written veterinary exemption. Ensuring a pet is vaccinated isn't just best practice—it's a safety standard for you, the pet, and everyone involved.

What the DOTR Agreement Says:

As outlined in the DOTR Service Agreement:

"Client confirms that their pet(s) are fully vaccinated in accordance with all legally required standards, including, but not limited to, a current rabies vaccination administered by a licensed veterinarian. It is the Client's sole responsibility to upload and maintain accurate vaccination records within the pet's profile and to provide a physical copy of the vaccination records to the assigned Pet Care Professional at the time of service. Dogs On The Run professionals reserve the right, in its sole and absolute discretion, to withhold or discontinue services if proof of current vaccinations is not properly documented or made available."

How to Check in Time To Pet:

It's quick and easy to confirm vaccination status before a visit:

1. Open your Time To Pet app
2. Go to the Client's Profile
3. Tap on the Pet's Profile
4. Scroll to the Vaccinations section and review dates

If records are missing, outdated, or unclear, reach out to the client directly through the app and request an update before continuing care.

You're Never Alone

While this is ultimately your responsibility, we're always here to support you. If you have questions, concerns, or feel uncomfortable proceeding with a visit, contact the DOTR admin team—we'll help you navigate the situation.

Your safety and peace of mind are just as important as the care you provide.

Thank you for taking this seriously, for protecting yourself, and for being a trusted part of the Dogs On The Run community.

As a pet care professional, you're often the first line of defense when something goes wrong—and in rare cases, that may include spotting signs of a serious allergic reaction. One of the most urgent situations you may encounter is anaphylactic shock—a life-threatening condition that requires immediate action.

Knowing how to identify the signs quickly could save a pet's life.

What Is Anaphylactic Shock?

Anaphylactic shock is a severe, sudden allergic reaction that affects multiple systems in the body. It's typically triggered by something the pet is highly sensitive to, like:

• Bee or insect stings
• Certain foods or medications
• Vaccines or injections
• Environmental allergens (rare but possible)

This kind of reaction can come on within minutes of exposure and escalate quickly. Without treatment, it can lead to respiratory failure, cardiac arrest, or death.

What Are the Signs?

These symptoms may not all appear at once—but even one or two in combination should raise red flags. Signs of anaphylaxis in pets may include:

Mild to Early Symptoms:

• Swelling (especially of the face, muzzle, eyes, or lips)
• Hives or raised bumps on the skin
• Sudden itching or excessive licking/scratching
• Vomiting or diarrhea

Moderate to Severe Symptoms:

• Pale gums
• Difficulty breathing (open-mouth breathing, wheezing, or gasping)
• Drooling or foaming at the mouth
• Weakness, staggering, or collapsing
• Seizures
• Sudden drop in heart rate or loss of consciousness

Note: Anaphylaxis in pets doesn't always look the same as it does in humans. In dogs, gastrointestinal signs (vomiting or diarrhea) often appear early, while cats may show signs of respiratory distress first.

What Should You Do?

If you suspect a pet is having an allergic reaction—or especially if they're showing signs of anaphylactic shock—you must act immediately.

Step-by-Step:

1. Stay Calm but Act Fast. Animals can pick up on your panic. Stay focused and direct.
2. Contact the Pet Parent Immediately. Explain what you're seeing and that you're concerned it could be an allergic reaction.
3. Seek Emergency Medical Help. If you're unable to reach the family, follow the emergency instructions in the pet's profile—or transport the pet to the nearest emergency vet immediately.
4. Do Not Attempt to Treat the Reaction Yourself. Do not give Benadryl or any over-the-counter antihistamine unless specifically directed by the client or vet. Timing and dosing matter.
5. Document What You Saw. Make a note of when symptoms began, what the pet may have been exposed to, and what actions you took. This helps the vet and the client get fast, accurate treatment.

Trust Your Gut

You know what's "normal" for the pets in your care. If something feels off, it probably is. In the case of anaphylaxis, every minute counts. It's always better to err on the side of caution than to hesitate.

Want to Be Prepared?

Consider getting Pet First Aid & CPR Certified. Being certified gives you the confidence to handle emergencies—including allergic reactions—with a clear head and the right tools. Ask DOTR when the next Certification class is!

Your care, attention, and quick thinking could be the difference between life and death.

Thank you for taking your role seriously and showing up fully for the pets in our community.

Fleas—nobody loves them, but they're part of the reality of pet care, especially in warm-weather months. As professionals in the field, it's important to recognize signs of fleas and know how to gently communicate concerns with pet parents—without causing alarm or offense.

Here's a helpful guide to navigating this situation with compassion, professionalism, and care:

First, What You Might See:

If you notice any of the following during a visit, it's worth saying something:

• Flea dirt (tiny black specks, like pepper, on skin or bedding)
• Live fleas (you may spot them crawling in fur or near the tail/back)
• Excessive scratching, biting, or skin irritation
• Red bumps or scabs on belly, thighs, or near the tail base

How to Talk to the Client:

As independent professionals, your words carry weight. Be clear, kind, and observational—not diagnostic. Here is an approach you can adapt:

Quick & Gentle (Text or Chat Style)

Hi [Client's Name],

I wanted to give you a quick heads-up—during my visit with [Pet's Name], I noticed what looked like possible signs of fleas (some flea dirt/live fleas/scratching).

Just wanted to flag it for you in case you're not already aware. Fleas are so common this time of year, and I know you want to keep [Pet's Name] comfortable. Let me know if you'd like to update their care plan or need anything from me!

A Few Things to Keep in Mind:

• Don't cancel care unless the client confirms an infestation is active. Use your judgment, and reach out to the DOTR Concierge Team if you're unsure.
• Fleas are very common—especially in Southern California—so approach the subject with understanding and zero blame.
• Keep it professional. The goal is to inform, not alarm or accuse.
• Keep your gear clean. After visiting a pet with suspected fleas, consider a quick clean or clothing change before your next visit, especially if you're going from house to house.

Bringing these observations to a client's attention shows attentiveness and care—not criticism. It helps protect their pet, your other clients, and our community. The way you handle this shows your professionalism and builds long-term trust.

Thank you for being the thoughtful, compassionate professional you are. 💛

DOTR is proud to work with individuals who care deeply—fleas and all.

As temperatures rise, many pet care professionals are faced with the same question: "Should I still do the walk?"

The truth is—yes, the visit still matters. Even when it's too hot for extended outdoor activity, pets still need connection, care, and consistency. As independent professionals, it's up to you to decide what's appropriate, but we're here to offer a few creative suggestions that allow you to show up with intention and protect the pet's safety (and your income).

Below are some helpful hints to turn a hot midday visit into something meaningful, enriching, and totally worth it—for the pet and for you.

Add Ice Cubes to the Water Bowl

It's simple, it's thoughtful, and dogs love it. When refilling a bowl during your visit, toss in a few ice cubes. It cools the water and offers a playful, sensory element.

Quick Potty + Indoor Enrichment

A quick shaded potty break followed by indoor engagement is often the safest and smartest plan. Think about modifying—not skipping. The visit still brings value and comfort.

Try a Nose Work Game

Hide a few small treats or kibble pieces around the room and encourage the dog to "find it." It activates their senses and burns mental energy—without breaking a sweat.

Towel Puzzle Time

No snuffle mat? Roll treats into a towel and let the pup work them out. It's a low-effort way to encourage curiosity and reward.

Use What They Have: Kongs, Chews, or Toys

If the family has approved enrichment toys, make use of them. Frozen treats, Kongs, or a favorite chew can keep a dog happily busy while you supervise and engage.

Calm Companionship Goes a Long Way

Petting, brushing, or just sitting near a dog in a cool space provides comfort, reassurance, and human connection. It may not be a "walk," but it's still care.

Quick Training = Big Enrichment

Reinforce a few simple cues or tricks—like sit, stay, or paw. It's mentally engaging and helps build trust between you and the pet.

Remember:

Care doesn't always mean high-energy exercise. On dangerously hot days, it can simply mean being present, protecting the pet's safety, and ensuring their routine isn't disrupted. Most importantly, it means being thoughtful, proactive, and communicative.

If you ever feel unsure, it's always okay to:

• Send a quick message to the pet parent to share your plan.
• Ask how much communication they want while they're away.
• Let the DOTR Concierge Team know you're modifying based on weather—it helps us better support you and the client.

At the end of the day, your presence matters.

How you show up during challenging conditions shows clients just how reliable and creative you are—and it keeps trust and earnings strong all summer long.

We're here to support you every step of the way.

We know how much you care about keeping pet parents informed—and we appreciate your commitment to clear, timely updates. Here are two important updates to make communication even better this summer:

PAW REPORT PHOTO LIMITS

Time To Pet currently allows a maximum of 5 images per visit in the Paw Report. If you want to share more moments (and we love that you do), you have options!

Here's how to send more:

• ➡ Click on the Client Profile
• ➡ Go to CHAT
• ➡ Use "Draft Message" to send additional photos or updates at any time

Pro Tip: It's always a good idea to ask new clients how much communication they prefer while they're away. Some love multiple daily updates—others prefer just one summary. When in doubt, ask!

NEW FEATURE COMING SOON: SEND VOICE NOTES TO CLIENTS!

Is there anything harder than holding a leash, managing a poop bag, and trying to type out a message at the same time? If that's you—this one's for you.

We're excited to announce that Voice Notes are coming to the Time To Pet Mobile App! Soon, you'll be able to record and send quick audio messages to pet parents. Whether you want to share how happy their pup was on a walk or offer a short, real-time update, this makes communication faster and more personal than ever.

Here's What You Need to Know:

🔸 July 15th, 2025 – The feature goes live in the mobile app

Learn More: Voice Notes Help Article & FAQs ›

Thank you for showing up for every walk, every visit, and every pet with care and professionalism. The way you connect with our community is what makes DOTR different.

As the summer heats up, so does the risk for heat-related emergencies—especially for the pets in our care. While every day is an opportunity to make a difference, summer requires heightened awareness, especially during high heat advisories.

Here are essential reminders to help you protect the pets in your care:

Stay Heat-Smart

• Avoid midday walks: When walks must happen midday, modify the route—stick to shaded areas, dirt, or cooler surfaces like grass. Limit time on pavement, which can burn paws quickly.
• Paw check: If the pavement is too hot for your hand, it's too hot for their paws.
• Watch for signs of heat stress: Excessive panting, drooling, lethargy, vomiting, or stumbling require immediate attention.
• Never leave pets in cars. Not for a minute. Not for any reason.

Keep Them Hydrated

Always ensure pets have access to fresh water—especially during longer visits or walks. If they're staying in your care for extended time, double check that water bowls are clean and refilled frequently.

Sunburn is Real

Short-haired, light-colored, or hairless breeds are more susceptible to sunburn. Encourage shade, limit direct sun exposure, and suggest pet-safe sunscreen if appropriate.

Boarding & Full-Time Care Professionals:

Keep indoor spaces cool and well-ventilated. If you're seeing signs of overheating, act quickly—move the pet to a cooler space, offer water, and contact the family immediately.

Too Hot to Walk? Here's What to Do:

If the temperature is too high to safely walk a dog, take them out for a quick potty break, then bring the care indoors. Play a light enrichment game, offer a frozen treat, or simply relax together in a cool environment. Care isn't always about high activity—sometimes it's about companionship, supervision, and making sure a pet feels safe, stimulated and loved.

If you ever feel a pet's safety is at risk, contact DOTR right away. We'll support you in whatever way is needed.

We trust your judgment and care, and we ask that you please skip or reschedule services when temperatures make it unsafe. Clients will understand—especially when it's about protecting their family member.

Thank you for your ongoing dedication. Your presence in these pets' lives makes a difference every single day.

Whether you're a seasoned pet parent or a professional caregiver, one thing remains constant — dogs love to eat things they shouldn't. And while a dropped snack might seem harmless, some human foods can be seriously dangerous (even deadly) to our four-legged family members.

Here's a list of common foods that are toxic to dogs, why they're harmful, and what to do if your pup gets into something they shouldn't.

Chocolate

Most people know this one — but it's worth repeating. Chocolate contains theobromine and caffeine, which are both toxic to dogs.

• The darker the chocolate, the more dangerous.
• Can cause vomiting, heart issues, seizures, and even death in high doses.

Grapes & Raisins

This one often surprises people. Even a small amount of grapes or raisins can cause sudden kidney failure in some dogs.

• There's no "safe" amount.
• If your dog eats one or two, call your vet immediately.

Onions, Garlic, Leeks & Chives

These all belong to the allium family and can damage a dog's red blood cells, leading to anemia.

• Raw, cooked, powdered — all forms are dangerous
• Toxicity may not show for a few days

Xylitol (Artificial Sweetener)

Found in sugar-free gum, mints, baked goods, and some peanut butters.

• Causes a sudden drop in blood sugar
• Can lead to liver failure
• Symptoms can appear within minutes

Macadamia Nuts

Even a few nuts can cause:

• Muscle tremors
• Vomiting
• Fever
• Weakness
• There's no antidote — only supportive care from a vet.

Alcohol

Dogs are highly sensitive to alcohol — even small amounts in syrup, raw dough, or drinks.

• Causes confusion, vomiting, tremors, and potential respiratory failure

Milk & Dairy Products

Not necessarily toxic, but many dogs are lactose intolerant.

• Can cause diarrhea, bloating, and discomfort

Caffeine (Coffee, Tea, Energy Drinks)

Caffeine stimulates the nervous system and heart — which is very dangerous for dogs.

• Symptoms include restlessness, rapid breathing, heart palpitations

Avocado

Contains persin, which can cause vomiting and diarrhea in dogs.

• The pit is also a major choking hazard

Yeast Dough

If ingested raw, the dough can rise inside a dog's stomach, causing bloating and pain.

• Fermentation can also create alcohol, compounding the danger.

What To Do If Your Dog Eats Something Toxic

• Stay calm and secure your dog away from the food.
• Call your vet or an emergency animal hospital right away.
• Contact ASPCA Poison Control: (888) 426-4435
  (A consultation fee may apply)
• Have the food name, how much was eaten, and when ready.

We all want to spoil our dogs — but the best way to show love is through safe, intentional choices. Share this list with your family, friends, or clients so that everyone is on the same page about what's off-limits.

When in doubt, don't feed it. And if something's eaten by accident — call a vet immediately.

From Client's Perspective:

At Dogs On The Run, we've supported independent professionals for over 22 years. Along the way, we've learned a lot—not just from experience, but from real client feedback. One recurring concern we want to share (for your consideration) involves something that might seem small… but often makes a big impression:

"They asked if a friend could come by while staying in our home. I didn't feel comfortable saying no… so I CANCELLED my reservation."

It's a situation that's come up more than a few times. And we get it—sometimes you're in a new place, staying overnight, and a familiar face might feel comforting. But from the client's perspective, it can raise more questions than comfort.

What We've Learned from Clients:

DOTR clients tend to have high expectations—and that's a good thing. They're working with an agency because they want professionalism, structure, and peace of mind.

When someone outside the DOTR network (a friend, partner, sibling, etc.) is mentioned—even briefly—it can create discomfort, even if:

• You're just asking
• The client seems easygoing
• Nothing actually happens

The reality is, your guest hasn't been vetted, insured, or approved—and clients notice that. It's not personal. It's just what they're paying for.

On the Flip Side… Sometimes They Say It's Okay

Yes, we've seen the other side too. Some clients are incredibly relaxed and might invite you to have someone over during a long stay.

Still, we encourage professionals to tread carefully. Even with permission, if something goes wrong—even accidentally—the liability shifts. And it may not be worth the risk to your professional reputation or your relationship with that client (or future referrals).

What We Suggest

As an independent contractor, you're in charge of how you operate. Our job is simply to share what we've seen work—and what's caused issues. Based on that, here are a few best practices we recommend considering:

• ✅ Arrive solo unless otherwise agreed upon in writing
• ✅ Avoid asking to bring guests into client homes
• ✅ Keep communication strictly professional
• ✅ Let DOTR know if you ever feel unsafe or need support

We'll always do our best to help you succeed while protecting the relationship with the client.

In this industry, trust is everything—and once lost, it's tough to rebuild.

When you maintain clear boundaries and avoid surprises, you show clients that you take their comfort and privacy seriously. That alone sets you apart.

Thanks for always choosing to be the kind of professional people remember—for all the right reasons.

We're here to support you, answer questions, and be a resource as you grow.

Knowledge is Power — Here's a Simple Way to Stand Out

This is just a friendly heads-up from the DOTR Team — because when you know better, you do better. And in this business, even the smallest details can make a big difference.

So here's something you might not expect...

💧 The #1 complaint we hear from clients?

Empty water bowls.

Not communication. Not walk length. Not even pet behavior.

Just… an overlooked water bowl.

Why It Matters:

To a pet parent, an empty water bowl feels like someone didn't care — even if everything else was done perfectly. It creates doubt. It leaves a mark.

But here's the good news: It's also one of the easiest ways to shine.

Want to Stand Out?

Take a quick picture of a full, refreshed water bowl

It may sound silly, but clients love it. It builds trust. It shows care. And it separates you from the crowd.

Bonus Tip:

Include that photo in your update message, especially on hot days or after a big walk.

These little "proof moments" reassure clients their pets are in great hands — yours.

You're doing great work. Little insights like this just help you keep growing.

As always, we're here to support you, cheer you on, and help you succeed.