At Dogs On The Run, we've learned something powerful over the years. True professionals don't just walk dogs or care for pets; they carry a quiet, steady optimism that shows up even on the hardest days.

Not the "everything is perfect" kind of optimism. The kind that gets you back up again after a long day, a last-minute cancellation, or a tough client moment. The kind that keeps you believing in what you do and in why it matters.

This line of work isn't easy. You hold space for families in deeply emotional moments. You juggle changing schedules, high expectations, and endless moving parts. You do it with care, integrity, and heart, and that's exactly what sets you apart.

That's also where optimism becomes your edge. It helps you:

• See possibility instead of problems
• Stay creative instead of reactive
• Lead with calm instead of frustration
• Believe that tomorrow can and will be better
• Keep showing up for the pets, the families, and yourself

Optimism isn't pretending everything's fine. It's choosing to look for solutions and act on them, even when things feel messy. It's what turns challenges into lessons and lessons into growth.

So how do we sustain it, especially when the days get long?

1. Reconnect to Your "Why"

Remember why you started. Every wag, every purr, every thank-you text from a client is proof that what you do matters.

You bring peace of mind, safety, and care to families who trust you with something they love most.

2. Protect Your Headspace

There's plenty of noise out there. Less comparison, less negativity. More curiosity, more courage. Surround yourself with voices that make you better, not busier.

3. Celebrate the Small Wins

A dog who finally greets you at the door with a tail wag. A nervous cat who starts to purr. A client who leaves a heartfelt review. Those aren't small moments.

They're proof of progress. Notice them. They build momentum.

Optimism isn't just a feeling. It's a practice. And when we choose it, it changes how we lead, how we connect, and how we show up for the families who rely on us.

We're proud to walk alongside you. What you're building, what we're building together, matters. And the best is still ahead.

If you've ever visited Dogs On The Run headquarters, you have seen the phrase written loud and clear on the wall: "Ridiculously High Expectations..."

Those three words are not about pressure. They are about pride.

What It Really Means

When we say we have "Ridiculously High Expectations," it is not about perfection or control. It is about the kind of excellence that comes naturally to professionals who care deeply about what they do.

Families choose Dogs On The Run because they trust that every care experience will be thoughtful, reliable, and compassionate. That trust is earned through the standard we all share — the one that sets this community apart.

Our expectations are high because the work we do matters. Pets are family. Homes are personal. And what we do carries real meaning.

You Set the Bar

As an independent professional, you set your own tone, schedule, and standards of care.

"Ridiculously High Expectations..." is not a rulebook — it's a reflection of the professionals we choose to partner with.

You are part of a network of people who take pride in being dependable, detailed, and trustworthy.
It's why families feel comfortable opening their doors, and why the DOTR name carries weight.

What It Looks Like in Practice

It shows up in small details.

• In sending that quick update before a client asks.
• In arriving prepared, calm, and professional.
• In communicating clearly and kindly when plans change.
• In representing yourself — and the brand you're connected to — with integrity.

These actions may seem small, but together they create an experience that clients remember. That consistency is what keeps the DOTR community strong.

A Partnership Built on Standards

Our role as the concierge team is to coordinate and support.
Your role as an independent professional is to deliver care your way — with the reliability, communication, and compassion that reflect our shared expectations.

We connect you with families who appreciate your professionalism and trust your expertise.
That partnership only works when everyone involved shares the same level of respect for pets, people, and purpose.

Why It Matters

The pet care world is full of options. Apps, platforms, and pop-up services come and go.
But Dogs On The Run stands apart because we believe that integrity and accountability never go out of style.

"Ridiculously High Expectations..." reminds us that excellence isn't accidental — it is intentional.
It's a mindset, not a measurement.
And it's what keeps this network strong, respected, and in demand year after year.

A Thank You

Thank you for embodying what this phrase truly means.
For showing up with professionalism, compassion, and consistency.
For making every pet and every family feel cared for at the highest level.

Our expectations are high because you make it possible to keep them that way.

As the holidays approach, our schedules fill up with visits, drop-ins, and overnights. Thanksgiving can be an exciting time for families, but it also brings extra noise, guests, food, and changes in routine that can affect how pets feel and behave.

Here are a few ideas and recommendations to help you stay mindful, support pet families, and advocate for the pets in your care during this busy season.

Be Mindful of Holiday Food and Hazards

Many families love sharing their holiday feast, but not all foods are safe for pets. You might gently remind families that common Thanksgiving items like turkey skin, bones, onions, garlic, grapes, raisins, and chocolate can cause serious health issues. Encourage pet parents to keep trash secured and to have a designated space for pets away from the dinner table and kitchen.

Idea: Share a quick note during a visit.
"I just made sure Max didn't sneak any turkey bones. Lots of tempting smells today."
This keeps clients informed while showing your professionalism and attention to detail.

Support Calm and Comfort

Guests, travel, and noise can make pets anxious or overstimulated. You might suggest setting up a quiet area with their bed, water, and toys.

Some families appreciate reminders to keep routines as consistent as possible because meals, walks, and bedtime all matter.

A calm pet is a safe pet, and your awareness helps prevent accidents, stress, and escape attempts.

Advocate for Safety

If you notice something that could pose a risk such as candles, open doors, or unsafe décor, it is always okay to kindly bring it up to the family.

Most clients appreciate your insight and rely on your experience. You see details others may miss, especially in new or busy environments.

Communicate with Care

Every family has their own comfort level, traditions, and expectations. If you are unsure about something such as feeding, access, or schedules, it is always better to check in with the client or reach out to the concierge team for support. Your professionalism and attention are what make DOTR families trust the network we have built together.

A Thought to Carry Into the Season

You are not just providing a service. You are offering peace of mind during one of the busiest times of the year. Your awareness, communication, and compassion help families relax knowing their pets are cared for by someone they trust.

From all of us at Dogs On The Run, thank you for being part of what makes this community so special.

As pet care professionals, we share something sacred with the families we serve. Over time, we become part of their story, walking their dogs through puppyhood, watching them grow older, and being there during both the joyful and heartbreaking moments.

The truth is, pets never live long enough. And when that time comes, the love and trust between you and a family often run so deep that they turn to you for comfort, guidance, or even presence during their pet's final moments. That trust is profound. It is also emotional, delicate, and deeply human.

The Honor of Connection

Being invited to walk alongside a family as they face the end of their pet's life is an incredible privilege. It means they see you not as a service provider, but as part of their inner circle, someone who truly understands their pet and their bond.

It is natural to feel grief, sadness, and even uncertainty about how to respond. But remember, your compassion and professionalism are what make you so valued in these moments.

Sometimes being there means holding space quietly. Sometimes it means helping coordinate care or routines while a family processes what is happening. And sometimes it simply means being a kind, steady presence when words are not enough.

When Families Seek Guidance

Families may ask for your perspective: "Do you think it is time?" or "What would you do?" These are incredibly hard questions, and while they come from trust, it is important to protect both your heart and your role.

You can offer comfort without crossing into medical or personal decision-making. Try responses such as:

• That is such a hard decision. I know how much you love them, and you will know when the time feels right.
• You know them best. I am here to support whatever you decide.
• It might help to talk with your veterinarian to understand all your options.

This approach provides emotional support while ensuring you are not making the decision for them.

If You Are Invited to Be There

Some families may ask you to be present during euthanasia or the final goodbye. That is an honor, but it is also emotional and can take a toll.

If you choose to attend, do so with care for your own emotional well-being. Afterward, give yourself permission to rest, cry, or talk it through with someone you trust. Compassion fatigue is real, and you cannot pour from an empty cup.

If you do not feel comfortable attending, it is absolutely okay to express that gently and with love:

"I care deeply, and I will be keeping you both in my heart. I will be here when you are ready for support after."

The family will still feel your care and respect your honesty.

After a Pet Crosses the Rainbow Bridge

Once you learn that a client's pet has passed, the smallest gestures mean everything.

Here are a few thoughtful ways professionals in the DOTR network have shown compassion while maintaining professionalism:

• Send a handwritten sympathy card or message.
• DOTR donates to the San Diego Humane Society in the pet's name.
• Leave a small gift or flower at the family's doorstep.
• Share a fond memory or a favorite photo with the family.

If the family reaches out to you directly afterward, listen more than you speak. Offer empathy, not solutions. And when the time feels right, gently remind them that DOTR is here for them when they are ready to open their hearts again, whether that means welcoming a new pet or volunteering with others in need.

Caring for Yourself

Loss affects professionals too. You spend time, energy, and love caring for these animals, and it is normal to grieve. Give yourself the same kindness you would offer a client. Take a quiet walk, talk with another professional, or let the concierge team know you need time to process before taking on new visits.

At Dogs On The Run, we recognize that our professionals carry not only responsibility but also emotional weight. Your heart is what makes you extraordinary, and it also deserves care and rest.

The Heart of What We Do

Pet care is not just about schedules, feedings, and walks. It is about connection, compassion, and continuity. Our network exists because life and loss can be unpredictable. We support one another so that no family, professional, or pet ever faces those moments alone.

This is what makes Dogs On The Run different. We are not just a service. We are a community that honors the love between people and pets through every stage of life, right up to the last heartbeat.

At Dogs On The Run®, you are not just part of a network. You are part of a community built on trust, compassion, and professionalism. Caring for pets is not the same as mowing a lawn or cleaning a home. You are responsible for heartbeats, routines, and emotional well-being. Families open their homes to you because they trust you with what they love most.

That level of responsibility deserves structure, support, and respect. That is what Dogs On The Run provides.

You Are Not a Gig Worker. You Are a Professional.

Our network was created to empower Independent Contractors; not manage them. We believe true professionalism thrives in an environment where you are supported, valued, and connected.

Unlike gig platforms that treat pet care as a task, Dogs On The Run treats it as a relationship.

We coordinate the behind-the-scenes details that allow you to focus on care, while also ensuring pets and families are protected.

Within our network:

• Families are thoughtfully matched to professionals based on compatibility and needs.
• Emergencies are handled by a concierge team that steps in when life happens.
• Communication, coverage, and consistency are managed with care and transparency.
• Professionals are surrounded by a community that values collaboration and trust.

You work independently — but never alone.

Real Emergencies. Real Support.

Recently, several of our professionals faced true emergencies, medical events, family crises, unexpected illness. Because they were part of the Dogs On The Run network, our concierge team immediately stepped in, coordinated backup care, and kept clients informed.

Everyone was protected; the families, the pets, and the professionals.

That is what this system is designed for. It ensures continuity and compassion in moments that cannot be predicted.

Why Staying Connected Matters

When you operate within the DOTR framework, you are supported by more than your own reliability, you are backed by a structure that reinforces it. The systems, communication channels, and concierge support exist to protect both you and the families you serve.

Some clients may occasionally ask to work directly with you outside the DOTR process. While that might seem simpler, it removes the very safeguards that keep everyone protected. When care stays within the DOTR structure, you retain access to:

• Backup coverage and emergency coordination
• Administrative and client support when issues arise
• Verified communication and schedule management
• A network reputation that elevates your professionalism

Staying connected is not about rules; it is about protection, professionalism, and shared trust.

The Standard We Uphold

Families choose Dogs On The Run because of how we operate; the professionalism, communication, and care that comes from this system. They know that every professional within our network shares a common standard: reliable, respectful, and prepared.

By continuing to work within DOTR, you reinforce that reputation. You help uphold the promise that pets, families, and professionals are never left without care or support.

The Heart of What You Do

What you do matters deeply. You are not providing a service; you are caring for lives. You are the heartbeat of what makes Dogs On The Run special.

This community exists to protect you, to help you succeed, and to ensure that when life happens — for you or for a family — no one faces it alone.

We are stronger together. We are reliable because of one another.

One of the biggest indicators of professionalism is preparation.

At Dogs On The Run, we know that successful care starts long before the first walk, visit, or overnight stay. It begins with communication.

When you take the time to ask the right questions, you set yourself up for success and help families feel confident that their pets are in excellent hands. Clear communication builds trust, prevents confusion, and ensures every experience feels seamless and personalized.

Why Gathering Details Matters

Clients often assume you already know what they know about their pet. But each dog, cat, or household is unique. Even two golden retrievers in the same neighborhood can have completely different needs, fears, or routines. When you extract the right information early on, you:

• Build trust through professionalism and preparedness
• Avoid misunderstandings or missed expectations
• Strengthen your reputation as a reliable, detail-oriented professional
• Make future visits smoother and more enjoyable for everyone involved

How to Approach the Conversation

Think of your consultation as a relaxed conversation, not an interview. The goal is to learn what makes their pet comfortable, what routines are important, and how they define good care.

Here are a few ways to open the discussion:

• Tell me about your pet's daily routine.
• What does a normal day look like for your dog?
• Are there any quirks, fears, or habits I should know about?
• What would make you feel most at ease while you're away?

Your tone should always feel natural and supportive, not transactional. Families are more open when they sense genuine care.

Information to Gather During a Consultation

Below is a list of questions you can tailor for your own style or use as a conversation checklist. Many professionals find it helpful to review this before meeting new clients. It should be listed on the clients profile. If it's not you can add it to the clients profile as you ask the questions.

General Information

• Pet's name, age, breed, and personality
• How long they have been with the family
• Any health concerns, allergies, or medications
• Veterinary contact and emergency procedures

Routine and Schedule

• Feeding times, portions, and preferences
• Typical potty schedule or walking routes
• Daily playtime or exercise expectations
• Crate use, nap times, or bedtime routines

Behavior and Preferences

• Known fears or triggers such as thunder, vacuums, or other dogs
• How they react to strangers, children, or other animals
• Favorite toys, comfort items, or games
• Commands they know and how they are used

Home and Communication Details

• Entry instructions and key locations
• Where supplies are kept
• How to handle deliveries or visitors
• Preferred method and frequency of updates

Pro Tip: Lead with Care

When you ask thoughtful questions, you communicate confidence, professionalism, and compassion. These conversations are also an opportunity to remind families that Dogs On The Run professionals are independent experts who take pride in tailoring care to each pet's needs.

Let them know that every detail matters, not because you require it, but because you want to ensure their pet's comfort, safety, and happiness.

The best care begins with clear communication.

A true professional never assumes; they ask, listen, and adapt.

By taking the time to understand each family's routines and expectations, you not only set yourself up for success but also help uphold the reputation of the Dogs On The Run network as a trusted, elevated, and compassionate concierge service.

Excellence in pet care always starts with a conversation.

Rainy days happen, but care doesn't stop. At Dogs On The Run, most families choose professionals show up, adapt, and understand that a dog walk is never just a dog walk.

A walk is stimulation, connection, and consistency; the three things dogs rely on most. When it rains, that need for interaction and mental engagement does not go away. The beauty of our concierge-style model is flexibility: professionals can adjust the visit without canceling care, maintaining both the pet's routine and their own income.

Why the Walk Still Matters

Dogs crave predictability and connection. Even a short visit gives them reassurance, comfort, and mental balance.

A dog walk isn't only about movement; it's about presence. It is an opportunity to:

• Break up long hours of solitude
• Offer companionship and emotional regulation
• Reinforce trust and security through consistency
• Reduce energy buildup and stress

When professionals maintain that rhythm, dogs feel stable and clients feel confident, regardless of the weather.

Pivot, Don't Cancel

Most families still want you to come, even when it rains. What changes is how the visit looks. You may choose to:

• Shorten the outdoor time for a quick potty break
• Transition the remaining time into indoor enrichment or play
• Offer calm comfort, snuggles, or grooming-style attention
• Communicate clearly with the client about how you adapted the visit

Maintaining the visit not only benefits the pet and client but also ensures your income is not interrupted by seasonal or weather shifts. Reliability creates repeat clients and long-term trust — both emotionally and financially.

Indoor Enrichment Ideas for Rainy Days

When outdoor time is limited, mental stimulation fills the gap beautifully. Here are some easy, engaging ideas that professionals use:

• Snuffle mats or scatter feeding: Encourage natural foraging behaviors.
• Hide-and-seek: Hide small treats or toys around the room.
• Puzzle toys: Slow feeders, treat dispensers, or frozen Kongs work wonders.
• Scent games: Let dogs sniff and "find it" using their nose for mental exercise.
• Training refreshers: Gentle recall, sit, down, or place — with praise and positivity.
• Towel games: Light tug or gentle wrapping/unwrapping games for sensory play.
• Massage or brushing: Many dogs find this calming, especially after a short outdoor potty break.

These short sessions tire the mind, not just the body; and dogs often settle just as happily afterward as they would after a long walk.

Safety and Comfort Come First

Each professional determines what feels safe and appropriate. If conditions are severe (thunderstorms, lightning, flooding), prioritize safety for both you and the dog. Contact the client or concierge team if a reschedule or alternate care option is needed.

Always bring towels or wipes when possible to dry paws and bellies, especially after brief outdoor breaks. Clients notice and appreciate those thoughtful touches.

Consistency Builds Trust

Rainy days are an opportunity to prove reliability and compassion. They remind families that DOTR professionals are not gig workers; they are trusted partners in care. Showing up and adapting demonstrates commitment, professionalism, and love.

Your independence is your strength. How you choose to serve that day is entirely yours, but remember: the smallest act of consistency can make the biggest difference for a pet and their family.

Show up. Be present. Love.

Helping new dog parents navigate puppyhood is one of the best ways to build lasting trust and demonstrate the value of the Dogs On The Run network. Puppies communicate before they go, and professionals who recognize those early signals not only prevent accidents but also empower clients with confidence and clarity.

Common Puppy Potty Signals

Keep an eye out for these subtle cues that a puppy needs a break:

• Sniffing or circling: They're searching for the perfect spot.
• Sudden restlessness: A calm pup starts pacing, whining, or wandering.
• Heading toward a door or corner: Often a sign they remember "the right place."
• Squatting or tail lifting: The final seconds before it happens.
• Stopping play abruptly: A puppy who pauses mid-play is usually deciding to go.

Each puppy develops a rhythm — part of your professional role is observing, learning, and sharing that insight with clients.

Timing Is Everything

Puppies generally need to go:

• Immediately after waking up
• Within 5–10 minutes after eating or drinking
• After play or excitement
• Every 1–2 hours depending on age (roughly one hour per month of age)

Keep a consistent rhythm during care. Logging the times you take them out and when they go helps families maintain that same consistency when you're not there.

Ways Professionals Can Help Clients

Go beyond basic care — be a calm, informed resource:

1. Share what you observe.
"I noticed Bailey circles by the door right after breakfast." Simple insights like that build client confidence.

2. Encourage structure.
Consistency — same door, same word, same outdoor spot — accelerates learning.

3. Demonstrate gentle redirection.
If you spot a signal, calmly guide the puppy outside with a cheerful cue. No rushing or scolding.

4. Reinforce success immediately.
Praise or reward right after they finish in the correct place — timing is everything.

5. Normalize mistakes.
Accidents are part of learning. Reassure parents it's progress, not failure.

6. Document and communicate.
Include potty successes, timing, and notes in your DOTR updates so parents can continue the routine seamlessly.

Pro Tip: Handling Accidents

• Use enzymatic cleaners to remove odors completely.
• Skip ammonia-based cleaners — they smell like urine and invite repeat mistakes.
• Avoid punishment. Stay calm, clean up, and move on.

DOTR Resources for Families

Remind your clients that Dogs On The Run has puppy experts and certified dog trainers available for personalized guidance.

If a family needs extra help with puppy behavior, socialization, or communication, encourage them to reach out to the concierge team, we'll connect them with a qualified professional from within our vetted network.

You're never on your own in supporting your clients — our community of specialists exists to help families (and professionals) succeed.

Your Role Matters

Every puppy visit is an opportunity to set a family up for long-term success.

Your observations, consistency, and compassion reinforce what makes DOTR different; a concierge network of independent professionals who collaborate to ensure no pet goes without reliable, loving care.

As a pet care professional, you have probably seen the difference between working through an online marketplace and partnering with a concierge service like Dogs On The Run. On the surface, both connect families with professionals, but how they operate and how they support you are very different.

What a Marketplace Is

A marketplace is built for volume. Families scroll through profiles, compare rates, and book directly with whoever they choose. Professionals are responsible for their own marketing, reputation management, and client communication. The platform simply hosts listings and takes a percentage of the payment.

Marketplaces can be helpful for exposure, but they often come with limited personal connection and little to no support when challenges arise. You do everything yourself, from finding leads to following up, handling billing, contracts, insurance, legal compliance and managing cancellations.

What a Concierge Does

A concierge is relationship driven, not transaction driven.

At Dogs On The Run, the Concierge Team learns about each family, their pets, and their expectations before introducing them to a professional. The focus is on making the right match, not the fastest one.

Professionals in our network operate independently, setting their own schedules, rates, and boundaries. The Concierge Team acts as a bridge, connecting you with families whose needs align with your services, preferences, and expertise.

You keep your independence. We provide support, and a trusted brand that helps you succeed.

Why It Matters

• You receive leads who potentially aligned with your services and expectations.
• You maintain control over your work, your schedule, clients, and your style of care.
• You benefit from concierge support, professional guidance, and administrative coordination.
• You join a network built on trust, transparency, and community, not competition.

Unlike a marketplace, a concierge service wants to amplifying you and help you grow your business while staying true to your standards and independence.

The DOTR Approach

Our goal is simple: to create meaningful matches that last. We believe families deserve consistency and professionals deserve respect, fair opportunity, and support.

That is what sets Dogs On The Run apart. We are not a listing site or an app. We are a concierge team dedicated to connecting families and professionals who share the same values of compassion, trust, and high quality care.

When you succeed, our community thrives, and every pet benefits from the kind of care that can only come from people who truly love what they do.

Have you ever visited a dog boarding facility? If so, you've likely noticed some of the common challenges: noise, shared spaces, the risk of illness, limited personal attention, small kennels, and the fact that most facilities are not staffed overnight. While many do their best, the environment can still be stressful for some pets.

At Dogs On The Run, our model offers a completely different experience. Whether it is overnight care in a client's home or boarding in a professional's home, the focus is always on calm, consistent, and personalized care. Pets are able to stay in familiar surroundings, follow their normal routines, and even sleep in their own bed.

Here is what sets DOTR apart:

1. Familiar Environment (in clients home)

Pets remain in a home setting (theirs or ours), not a facility. They enjoy comfort, quiet, and a consistent routine that reduces stress and anxiety.

2. One-on-One Attention

Care is personal and focused. Each pet receives the time, affection, and connection they deserve without distractions or overcrowding.

3. Trusted Professionals

Every professional is carefully matched, background checked, and supported by the Concierge Team to ensure reliable, compassionate care.

4. Constant Presence

Pets are never left alone overnight in a closed building. They are cared for in a real home, with someone nearby to keep them company and safe.

5. Peace of Mind for Families

Families appreciate knowing their pets are happy, comfortable, and loved. The personalized experience builds trust and loyalty over time.

We know that different options work for different dogs. We are not against boarding facilities — they serve a purpose and can be the right choice for some families. However, DOTR provides a completely different level of comfort and connection. It is a customized, relationship-based experience that prioritizes both safety and emotional well-being.

Thank you for continuing to represent DOTR with compassion and professionalism. The care you provide truly defines what makes this community so special.

Life happens. Traffic, weather, or an unexpected delay can sometimes throw off the best of schedules. What matters most is how you handle it.

Communication is everything. It builds trust, protects your reputation, and reassures families that their pets are in good hands. Even a quick message can make all the difference.

Here are a few helpful steps to keep in mind if you find yourself running behind for a consultation, a dog walk, or any scheduled service:

1. Notify the client as soon as possible.

A quick message or call helps clients feel informed and valued. Example:

"Hi [Client Name], I'm running about 10 minutes behind due to traffic. Just wanted to let you know I'm on my way and will update you if that changes."

2. Update the Concierge Team if needed.

If you're significantly delayed or unable to reach the client, let the Concierge Team know. We can help communicate on your behalf or assist with adjustments.

3. Be transparent about timing.

Don't rush care to make up time. Instead, offer to adjust the visit if appropriate. Clients appreciate honesty and calm professionalism more than speed.

4. Stay calm and kind.

A sincere tone and brief apology go a long way. Gratitude and courtesy always leave a positive impression.

5. Reflect and plan ahead.

If delays happen often, consider adjusting routes, scheduling buffers, or reaching out for support. A little planning prevents future stress.

We know how much care and effort you put into every visit, and communication is one of the simplest ways to strengthen those relationships. It shows reliability, respect, and integrity, qualities that keep families coming back and referring more.

Thank you for showing up with heart and professionalism, even when the day doesn't run perfectly. The way you handle challenges truly sets you apart.

As we move into the holiday season, we want to remind everyone about the Dogs On The Run holiday rate policy. There will be an additional 50% fee for services provided on the following holidays and holiday weekends:
Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve, New Year's Day.

Each client signs an agreement acknowledging and accepting this policy, which ensures transparency and consistency. As an independent contractor, you maintain the freedom to set your own rates, including your personal holiday pricing. The 50% increase is a standard recommendation to reflect the true value of your time and service during this high-demand period.

We understand that charging extra fees can feel daunting, but trust us, you are worth it. Holiday care is hard to find, and the families you support deeply value your reliability and dedication. Your care gives them peace of mind during one of the most demanding times of the year.

The demand is already here, and we are officially fully booked for Christmas. If you still have holiday availability, please notify our Concierge Department as soon as possible so we can match you with families in need.

If you need guidance on how to discuss holiday rates with confidence, reach out. We are happy to walk you through how to communicate this professionally and upfront to prevent any surprises.

Your time, service, and compassion are what make DOTR stand out. Thank you for continuing to show up with heart, professionalism, and care.

As we head into one of the busiest and most rewarding times of the year, we want to pause and remind you of something important: your well-being matters just as much as the pets and families you care for.

The holidays often bring extra requests, full schedules, and long days. While it can be tempting to say yes to every opportunity, please don't overcommit. Burnout and compassion fatigue are real in our industry, and they can sneak up when we push too hard for too long.

Your work requires patience, empathy, and presence. Those qualities can only thrive when you take care of yourself first.

A few reminders as we enter the season:

🐾 Set boundaries early. Take only what you can realistically manage. It's okay to say no.

☕ Prioritize rest. Sleep, nutrition, and downtime are essential for quality care.

💛 Stay connected. Reach out to fellow professionals or the Concierge Team if you need support. We're here for you.

🌤️ Take breaks. Step outside, stretch, and breathe between visits. Even small resets make a big difference.

At Dogs On The Run, we believe in care that lasts, not just for pets but for the people who make that care possible. Please protect your time, your heart, and your energy this season.

You are the heartbeat of DOTR, and we're so grateful for the compassion and excellence you bring to every family you serve.

If you have been with DOTR for a while, you already know Time To Pet (TTP) can feel annoying. It pings. It adds one more step.

Here is the insider view many top professionals share about why they still choose it. Not a requirement. A strategic move.

What the most successful professionals value about the TTP app

• Proof of Service
  A clean record of time & services performed; That protects your reputation and your business.
• Faster backup when it matters
  If something looks off, admin can spot it and support you in real time. Quiet safety net, big peace of mind. Admin team is here to help!
• Luxury is consistency made visible
  Clients cannot see your judgment, patience, or skill. Concise notes are the window into your craft.
• Starts billing/payment cycle for invoice
  Both client invoice and your commission invoice are processed for services provided

Why pet families care

• Immediate reassurance
  A quick mark that care began eliminates worry. Calm clients are loyal clients.
• Transparency that builds trust
  Short notes on meds, meals, potty, and enrichment show intent and attention. That is what families remember and refer.
• Clients receive all communication via text.
  Convenient & fast communication.

Why some pros treat TTP as brand strategy

• Premium positioning (Solid communication & Support team)
  Many solo providers and marketplaces do not run a live safety check.
• Smoother operations, fewer corrections
  On demand scheduling and updates.

How many pros keep it elegant

• Tap the timer on arrival to mark the start of care.
• For daycare, overnights, or full time care, some stop the timer right away and send a one line update so the family knows care is underway.
• Add one or two notes only when meaningful. Meds given. Meal finished. Potty and a short enrichment highlight.
• If something looks off, a quick message to admin gets you support without friction.

The heart behind the habit

DOTR's standard is simple. We want to ensure that no pet's in our care; go without care. TTP is not a time clock. It is a compassion check and a quality signal. Many professionals choose it because it makes the invisible visible.

The holidays are one of the busiest and most rewarding times of the year for pet care professionals. Families are traveling, plans are changing, and reliable care is in high demand.

One of the smartest ways to prepare, and to ensure you get the most out of the season, is to schedule your client consultations early.

Here's why this matters for both you and the pet families you serve.

Early Consultations Protect Your Schedule

Waiting until the last minute can mean missing out on confirmed reservations.

Meeting with new families early allows you to secure your schedule, avoid overlaps, and make sure you are available for the clients and pets you connect with best.

Matching Matters

Meeting the client and pet in advance helps everyone feel comfortable and confident.

It gives you the opportunity to observe the pet's behavior, learn their routine, and confirm that it is the right fit for both of you.

It also reassures the family that their pet will be cared for by someone who truly understands their needs.

Building Trust Leads to More Opportunities

When you meet early, you open the door to future care.

A family preparing for a holiday trip may also need help with dog walking, drop-ins, or enrichment visits before they leave.

That relationship begins at the consultation, when they experience your professionalism, kindness, and care.

Protect Your Time and Your Income

Holiday demand fills quickly, especially for overnight and travel care.

By locking in your consultations now, you protect your time and ensure you are prioritizing confirmed, compatible families.

Last-minute requests often go to other professionals who were ready and available first.

At Dogs On The Run, our approach has always been about relationships, not transactions.

Every consultation is more than an introduction—it is the beginning of a trusted partnership between you and a pet family.

By taking initiative now, you create smoother experiences, stronger connections, and a fuller schedule during one of the busiest seasons of the year.

Thank you for representing Dogs On The Run with compassion, communication, and care in every visit you make.

Halloween is one of the most exciting nights of the year for families, but it can be confusing or stressful for pets. Between flashing lights, candy, costumes, and a constant flow of visitors, even the calmest dog or cat can feel overwhelmed.

As a DOTR Professional, you play a key role in helping families enjoy their holiday while keeping pets protected and comfortable. Here is what leading pet care and veterinary experts recommend, and how you can apply it in the field.

Candy and Treats

Chocolate, xylitol which is found in sugar free gum and candy, and raisins are all toxic to pets. Even candy wrappers can cause digestive issues if swallowed.

Keep an eye out for treat bowls, dropped candy, or wrappers left behind. If you notice anything unsafe, kindly alert the family so they can move it out of reach.

Costumes and Decorations

Not every pet enjoys dressing up. If the family wants photos or a costume moment, keep it positive and short. Watch for signs of stress such as pacing, panting, or trying to remove the outfit.

For decorations, look out for small objects, cords, candles, and glow sticks. They may look fun but can be dangerous if chewed or swallowed. LED candles are always a safer choice.

Doorways and Escapes

Halloween night is one of the top times of year for lost pets. The constant door opening for trick or treaters creates plenty of opportunities for pets to slip out.

Check gates, doors, and leashes before entering or leaving. If you are home with a pet during festivities, keep them in a calm, secure room with familiar toys and sounds.

Walks and Outdoor Care

If you are providing walks on or near Halloween, try to schedule them before dark. Costumes, flashing lights, and loud noises can easily startle dogs.

If a night walk is necessary, use reflective gear or a lighted leash so you and the pet are visible to cars and pedestrians.

Calm Energy and Reassurance

Sometimes the best thing you can offer is calm consistency. Stick to the pet's normal routine and use your voice and presence to help them feel safe.

A little reassurance can make a big difference when the world outside is filled with noise, visitors, and unusual activity.

Your professionalism and compassion are what set Dogs On The Run apart. Holidays like Halloween give families a chance to see that difference in action.

The way you anticipate potential risks, comfort anxious pets, and communicate with care reinforces why families trust DOTR.

Thank you for showing up with heart, awareness, and dedication every day. Together, we keep pets safe, happy, and loved throughout every season.

We've noticed that the professionals who keep their TTP calendar on their phone find it much easier to stay organized and avoid scheduling conflicts. Having your calendar at your fingertips means you can:

• See real-time updates for bookings, edits, and cancellations
• Quickly access client notes, addresses, and details when you are on the go
• Avoid double booking by having your DOTR schedule visible alongside your personal calendar
• Confirm services faster and with more confidence

How to Add Your Calendar

We put together a simple, step-by-step guide to help you add your TTP calendar to your phone. Many professionals have found this setup makes life a lot easier.

Guide link:
https://docs.google.com/presentation/d/1GbxScZ6zygoBEw38-9XFrAgel49sH1-pBzntpqhamGY/edit?slide=id.p#slide=id.p

Why It Helps

Having your schedule on your phone is one of the best ways to prevent mix-ups and make sure you always have the right details at the right time. Of course, how you manage your calendar is completely up to you, but we highly recommend giving this a try if you want to save time and stay ahead.

You may have noticed that enrichment is becoming a buzzword in pet care. But it is more than a trend. It is an essential way to keep pets healthy, happy, and balanced. As a professional, understanding enrichment helps you bring even more value to the families you serve.

What Is Enrichment?

Enrichment means providing pets with activities that challenge their minds, stimulate their senses, and encourage natural behaviors. It goes beyond basic exercise and feeding. Just like humans, pets need variety and mental engagement to prevent boredom, frustration, and unwanted behaviors.

Enrichment is about giving pets opportunities to sniff, explore, solve, play, and interact in ways that feel fulfilling and fun.

Why Is Enrichment Trending?

Pet parents today see their dogs and cats as family, and they want more than the basics of food, water, and walks. Enrichment has grown in popularity because:

• It improves mental health and reduces stress or anxiety
• It channels energy into positive outlets, reducing destructive behaviors
• It strengthens the bond between pets and people
• It adds excitement and variety to daily routines
• It is easy to personalize for each pet's needs, age, and personality

Enrichment for Dogs

• Sniff Walks: Allow dogs to explore at their own pace. Sniffing is mental exercise.
• Puzzle Feeders: Use treat-dispensing toys or scatter kibble in the yard to encourage problem solving.
• Scent Games: Hide treats under cups or around the house for them to hunt.
• New Experiences: Safely introduce new textures, sounds, or environments such as a walk in a different neighborhood.
• Training Games: Fun sessions that use positive reinforcement keep minds sharp.

Enrichment for Cats

• Interactive Play: Feather wands, laser toys, and chase games mimic hunting behavior.
• Vertical Spaces: Cat trees, perches, or shelves give cats safe places to climb and observe.
• Puzzle Feeders: Slow down mealtimes and make cats work for food, satisfying their natural instincts.
• Hiding Spots: Boxes, tunnels, and paper bags give cats safe places to explore.
• Scent and Texture Variety: Catnip, silvervine, or different scratching posts keep things interesting.

Enrichment is about creating opportunities for pets to think, explore, and engage with the world around them. By introducing simple activities, you can reduce stress, prevent boredom, and add joy to the pets you care for. Let us know what you are doing for the pets you care for!

For the last 5–6 months we've been sending you insider tips, tricks, and resources to help make life with DOTR families smoother and easier. Now it's your turn. We want to know what's really landing with you.

• Which tips have actually been helpful?
• What do you wish we'd dive into more?
• Got a burning question you've been afraid to ask?
• Is there something you wish other professionals knew that would make everyone's job easier?

This is your chance to spill the tea. No wrong answers. No judgment. Just honest feedback that helps us shape the kind of support you actually want (and deserve).

Your voice matters. You make DOTR what it is, and we want to make sure you always feel supported and equipped to shine.

Can't wait to hear what you have to say.

Many of our clients use tracking devices to keep tabs on their dogs. This is becoming more common, and as a professional it is important to understand what this means for you and how it might affect the services you provide.

The Types of Tracking Devices Clients May Use

GPS Collars
Collars with built-in GPS that show real-time location on an app. Examples include Whistle, Fi, and Tractive.

Clip-On Trackers
Small devices that attach to a collar or harness. These may track both activity such as steps, exercise, rest and location.

Smart Tags
Less precise but still popular, such as Apple AirTags. These rely on Bluetooth and nearby devices to update location.

Activity Monitors
Some devices do not show exact location but instead track movement, sleep patterns, and general activity levels.

What Professionals Should Know

Transparency
If a client mentions their dog has a tracker, assume they may be reviewing your walks or time outside. Be open about what you are doing and stick to the service schedule.

Accuracy Varies
Not all trackers are 100 percent reliable. GPS can be spotty indoors, in dense neighborhoods, or when batteries run low. A client may see "glitches" in the data. If a client asks why it looked like you stopped somewhere, calmly explain that trackers are not always exact.

Professionalism Matters
Trackers make accountability even more visible. Always walk the dog where agreed, stay for the scheduled time, and avoid shortcuts. Even if no one is watching, act as if they are.

Proactive Communication
If something unusual happens on a walk such as a long pause for a potty break, or if you stopped for safety reasons, a quick update to the client helps prevent confusion when they check the tracker later.

Client Peace of Mind
Most families use trackers for reassurance, not to police you. They want to know their dog is safe, active, and cared for. Embrace it as part of providing transparency and trust.

Key Takeaway

Tracking devices are another layer of accountability and peace of mind for our clients. Use them as an opportunity to showcase your professionalism. When in doubt, communicate. Clients love knowing that you are not just providing a service, you are a partner in their pet's well-being.

As part of our process, the Reservations team will always send you an invoice to REVIEW & APPROVE after services are scheduled. This is your opportunity to double-check our work. We make mistakes, we are human, and your review helps ensure everything is accurate before moving forward.

Please take a moment to carefully review each invoice:

• Confirm that dates and rates are correct
• Let us know right away if adjustments are needed
• We are always happy to update anything on your behalf

If you are servicing a new client, please note:

• The first invoice you receive is simply a template or a default recommended rate based on your previous services or DOTR guidelines
• After you provide a free in-home consultation, you will communicate directly with the client and copy our admin team regarding the dates and rates you wish to charge
• Once received, our Reservations team will update the invoice and send you a new version to REVIEW & APPROVE

This process ensures that every detail is correct, every client is informed, and every professional is supported. Thank you for taking the extra step to confirm your invoices. It helps us maintain accuracy, consistency, and trust across the board.

At times, pet parents may not fully understand what Dogs On The Run does or why our services are different from simply finding a sitter online. It is important that we are able to clearly and confidently explain the value of our concierge model. Here is how to frame it.

The Misunderstanding

Many clients assume we are just another platform, app, or list of pet sitters. They may think they could find the same care through Rover, Wag, or by asking a neighbor. This is where confusion happens, and it is our responsibility to educate them on what truly sets DOTR apart.

The Concierge Difference

We Curate, Not Just List
DOTR is not a directory of random sitters. We personally vet every professional. Only the best make it into our network, and if someone does not meet our standards, they are immediately removed. Clients are not left to scroll through profiles or gamble on who might show up.

We Match With Intention
A concierge listens, asks the right questions, and pairs families with a professional who fits their pet's needs and personality. It is not about availability, it is about compatibility.

We Provide Accountability
If a client books on their own, they are alone if something goes wrong. With DOTR, they have an entire concierge team overseeing the process. We hold professionals accountable, step in if anything needs to be corrected, and stay available as a safety net.

We Offer Ongoing Support
We do not disappear once a match is made. We provide continued oversight, last-minute solutions, and a consistent point of contact. Their relationship is with DOTR as much as with the professional.

We Save Time and Stress
For many families, the value is not just in the care itself but in what they get back—time, confidence, and peace of mind. We remove the stress of searching, interviewing, and hoping for the best.

How to Explain It Simply to Clients

When speaking with a client, keep it simple:

• "We are your concierge. That means we do the searching, vetting, and matching for you."
• "Instead of leaving you to sort through dozens of sitters, we personally connect you with the one professional who is the best fit for your family."
• "We hold our professionals accountable. If they are not up to DOTR standards, they are removed. Only the best stay."
• "We are not an app or a directory. We are a service that makes sure your pet always receives exceptional care, with our concierge team available every step of the way."

The Takeaway

When clients understand what a concierge really is, they see the value in DOTR. We are not just a convenience; we are a layer of protection, accountability, and quality control that simply cannot be found elsewhere. Educating clients with clarity and confidence ensures they not only use our services but trust and rely on us long-term.

Dogs love to sniff, nibble, and explore; and while curiosity is part of the joy of a walk, it can also come with risks. Many common plants, seeds, and even everyday yard items can be toxic or harmful to pets. As a DOTR professional, part of your expertise is knowing what to look out for and how to keep your four-legged clients safe.

Common Hazards to Watch For

• Acorns – Seem harmless, but they contain tannins which can cause stomach upset, vomiting, or even kidney damage if eaten in large amounts.
• Pine Cones & Needles – Dogs love to play with them, but they can splinter, cause choking, or lead to intestinal blockages. Pine needles can also irritate the stomach lining if swallowed.
• Mushrooms – Many varieties growing in yards, trails, and parks are toxic. Unless you're a mushroom expert, the rule is: no mushrooms, ever.
• Sago Palm – Common in landscaping, but every part of this plant is highly toxic and potentially fatal if ingested.
• Oleander & Azalea – Bright and beautiful but extremely poisonous, even in small amounts.
• Pesticides & Fertilizers – Grass and garden chemicals can linger on paws and fur, or be ingested directly if a dog licks the ground.
• Standing Water – Puddles, fountains, or birdbaths can harbor bacteria or parasites like giardia.

Tips While Walking

• Keep an eye out for what the dog tries to pick up; especially nuts, seeds, or plants.
• Redirect with confidence. A simple "leave it" and a gentle leash guide can prevent a dangerous snack.
• Carry fresh water so they're not tempted by puddles or fountains.
• If a dog ingests something questionable, contact client and/or a local vet; it's always better to over-communicate in these cases.

Families trust DOTR professionals because we notice the details others overlook. By staying alert to outdoor hazards, you not only protect the pets in your care but also shows your level of professionalism (and that you care).

Some dogs are reserved… others are pure joy on four legs. The moment you arrive, they're bouncing, barking, and showering you with love (sometimes literally). While enthusiasm is wonderful, how you handle it sets the tone for professionalism and safety.

Why It Matters

Families love seeing their dog excited to greet you; but they also expect you to manage that energy with calm confidence. Your approach should balance warmth with control, showing that you can keep their pet safe while maintaining DOTR's polished standard of care.

Tips for Managing the Excitement

• Stay grounded – Enter calmly and confidently. If you match their energy, it only escalates.
• Wait for four on the floor – Gently encourage the dog to settle with all paws down before giving attention.
• Reward calmness – Praise or affection should follow a moment of composure, not chaos.
• Avoid fueling the frenzy – No squealing, overexcited voices, or wrestling greetings. Keep it warm but steady.
• Lead the way – Once the initial energy settles, transition smoothly into the walk or service to redirect that enthusiasm into activity.

Pro Tips

• If the dog is large or extra exuberant, keep your body angled slightly sideways to avoid being knocked off balance.
• Carrying a slip lead or leash-ready approach can help regain focus quickly.
• Always check with the pet parent before using treats to redirect energy; consistency matters.

Remember: Families love the bond you build, but they love it even more when you show you can keep excitement under control. Calm confidence is the hallmark of professionalism.

At DOTR, families choose us because of the way we connect with their pets. Yes, a warm hello to the client is always appreciated; but your first focus should be the dog, if their body language invites you in.

This initial moment isn't about control; it's about trust. The family is watching to see how you approach, whether you notice their dog's cues, and how attuned you are to comfort versus pressure. That first impression says everything about your professionalism.

Making the Right First Impression

• Don't rush the romance – A sensitive or cautious dog isn't a challenge to conquer, it's a relationship to build. Give them time and space.
• Eyes speak volumes – Soft, indirect glances signal calm. Long, direct stares can feel intimidating.
• Hands with intention – Skip the head pat (it's dominating). Instead, offer a gentle scratch under the chin or chest if the dog signals comfort.
• Treats with permission – A small indulgence may help, but always ask the pet parent first. Bribery without approval can backfire.
• Patience is power – Sometimes the most polished move is to ignore the dog until they're ready. Respect builds lasting trust.

How to Spot a Sensitive or Cautious Dog

Not every dog is eager for attention right away. Here are signs they may need space:

• Tail tucked or carried stiffly low.
• Avoiding eye contact or turning their body away.
• Ears pulled back.
• Moving slowly, crouching, or hiding behind their person.
• Stress signals like yawning, lip licking, or paw lifting.

What to Do About It

• Give the dog room to breathe; let them set the pace.
• Angle your body slightly sideways instead of approaching head-on.
• Speak gently; avoid leaning over or reaching toward them.
• Allow the dog to initiate; a sniff, a step closer, or a nudge tells you they're ready.
• If connection doesn't happen right away, that's okay. Consistency and patience will win them over in time.

Once you've connected with the pet (or gracefully respected their space), turn your attention to the client with warmth and professionalism.

When reaching out to a new client for the first time, we recommend blocking your phone number. This small step protects your privacy and sets healthy boundaries while keeping communication professional and consistent.

Why It Matters

• Professionalism – By keeping communication within Time To Pet (TTP), you present yourself and DOTR as polished, reliable, and organized.
• Efficiency – Communicating on-platform cuts your workload in half. The Reservations Department can follow your lead with scheduling, and the Concierge Department has confirmation that you connected with the client.
• Accountability – Documented communication ensures nothing is forgotten or overlooked, and everyone has visibility into client interactions.
• Safety & Privacy – Blocking your number keeps your personal phone private, giving you peace of mind.

Best Practice Recap

1. Call the client after receiving the lead.
2. Block your number (dial *67 before the client's number).
3. Leave a voicemail if necessary.
4. Immediately follow up with a short message in the client's TTP profile confirming your outreach.
5. Keep all ongoing communication in TTP whenever possible.

By following this process, you protect yourself, maintain professionalism, and ensure DOTR can support you every step of the way.

Nothing ruins mealtime faster than discovering a trail of ants in or around a pet's food bowl. It happens more often than you'd think, especially during warm months or in areas prone to ant activity. And while it may seem like a small nuisance, for pets it can be stressful and unsanitary.

Why Ants Target Pet Food

Ants are drawn to the scent of protein and fat in pet food. Once they find a source, they leave a trail for others to follow, which can quickly turn into a full-scale invasion.

Things to Keep in Mind

If you ever notice ants in or around a food or water bowl, here are a few ideas pet parents often use to prevent the problem:

Build a "Moat"

Place the bowl inside a shallow dish of water. The water acts as a barrier, stopping ants from reaching the food. See picture below.

Elevated Feeding Stations

Raising bowls off the floor can sometimes deter ants from finding their way in.

Wipe and Refresh Often

Cleaning up spills quickly and refreshing bowls regularly helps reduce the scent trails ants follow.

Seal and Store Food Properly

Keeping dry food in airtight containers helps reduce attractants and keeps the food fresh.

Awareness Over Assumptions

Not every family will have the same tolerance or approach to handling ants. Some may prefer natural remedies, others may work with pest control. If you notice ants in a client's home during care, it is always best to make them aware and let them decide how to handle it.

At the end of the day, our role is more than pet care. It is about noticing the small details that keep families comfortable and pets safe.

It may sound simple, but water is one of the most important details in pet care. And just like people, every family has different preferences for what their pets drink. Some pups happily lap up tap water, while others are used to filtered or bottled water only.

As pet care professionals, we've seen it all: Brita pitchers, bottled spring water, filtered fountains, even special jugs reserved just for the dog. That's why it's worth remembering that not every family does things the same way.

Why It Might Matter

Some pets are sensitive to changes in taste or routine and may drink less if the water isn't what they are used to. Other families simply feel better knowing their pets have the same filtered water they drink themselves. And sometimes it's just about comfort and peace of mind.

Something to Keep in Mind

Asking about water type is a small detail, but it can mean a lot to pet parents. It's not about right or wrong, just about awareness. Every family has its own way, and noticing these little differences helps build trust and comfort.

Because at the end of the day, it's the small details that remind clients their pets are in caring, thoughtful hands.

We're already seeing a major uptick in holiday reservations; which means now is the time to get ahead and plan your schedule.

If you have favorite clients you love working with, don't wait for them to reach out. Take the initiative and connect with them now. Ask if they'll need you over the holidays. This way, you can:

• Book where you want to stay; with pets and families you already know and trust.
• Work with confidence; since you're already familiar with their routines and expectations.
• Lock in your calendar early; so you're not scrambling later or forced into last-minute choices.

Ideas to Maximize Your Holiday Schedule

• If you're already booked for boarding → offer drop-in visits or walks for other clients so you can still support them.
• If you're booked for overnights → let clients know you're available for daytime visits. This keeps you flexible without overextending.
• Protect your sanity → don't overbook. It's better to give 100% to a few clients than to stretch yourself too thin.

A Few Gentle Reminders

• Keep it close: Staying with clients nearby makes life easier during the busy season.
• Respect your limits: Holidays can be stressful; balance is key.
• Choose wisely: Being with clients who truly appreciate you makes the work feel lighter and more rewarding.

The holidays are one of the busiest times of the year, but also one of the most rewarding. With a little planning, you can build a schedule that feels good, supports your favorite clients, and still leaves you with time (and energy) for yourself.

You may occasionally hear a pet parent mention a snood — and it's helpful to know exactly what they're talking about.

What is a Snood?

A snood is a soft, fabric covering designed to go around a dog's neck and sometimes over their ears. It looks a bit like a tube scarf or a cozy hood. Snoods come in various materials — from lightweight cotton to warm fleece — and are often stretchy for comfort.

Why Pet Parents Use Snoods

1. Protecting Long Ears
Breeds with long, floppy ears (like Cocker Spaniels or Afghan Hounds) can drag their ears in food, water, or even on the ground during walks. A snood keeps ears clean, dry, and out of the way.

2. Warmth & Comfort
Thin-coated or sensitive dogs may wear snoods in cold weather to keep their neck and ears warm, especially during winter walks.

3. Noise Sensitivity & Calming
Some snoods are designed to gently hug a dog's head and ears, which can have a calming effect — similar to how swaddling works for infants. Pet parents may use them during thunderstorms, fireworks, grooming, or travel.

4. Medical Reasons
Snoods can help protect ears from infection or injury, especially if a dog is recovering from surgery or has chronic ear issues.

Why It Matters for Professionals

• If you see a snood, know it's not just a fashion accessory — it likely has a purpose tied to comfort, health, or cleanliness.
• Be gentle when putting it on or off, and follow any specific instructions from the pet parent.
• If a pet parent asks your opinion, you can reassure them that snoods are a common and practical tool for many dogs.

One of the most common phrases clients say when welcoming a professional into their home is: "Make yourself at home."

It's usually meant as kindness, a way to say, "please feel comfortable here." But as professionals, it can raise a good question: what does that really mean? After all, we're not houseguests. We're being paid to provide care, and with that comes a different dynamic.

Things to Think About

• Comfort vs. Assumption
  Clients may want you to feel at ease, but that doesn't necessarily mean they expect you to use their appliances, pantry, or space freely.
• Professional Role
  We're there to care for pets (and sometimes aspects of the home), not to treat it as our own.
• Boundaries are Personal
  Some professionals may feel comfortable making coffee or tossing dog bedding in the wash; others may prefer to avoid using appliances altogether.

Helpful Perspectives

• Ask First
  Even if a client says "make yourself at home," a quick check-in can prevent misunderstandings.
• Keep It Light
  If you do use something, keep it minimal and always leave the space as good; or better; than you found it.
• Awareness Over Rules
  There's no one right answer. What feels fine for one client could feel uncomfortable for another.

Just Something to Reflect On

At the end of the day, being invited to "make yourself at home" is less about rules and more about awareness. Every professional has their own comfort level, and every client has their own expectations.

Some may appreciate the flexibility; others may prefer firmer boundaries. Neither is wrong. The key is simply to pause and think about how you want to handle it.

Every client and every arrangement is different. Sometimes, a family may offer $100 per overnight for their two small, low-maintenance dogs. They might also hint that they'll "tip you in cash" if you go above and beyond or stay longer than expected.

So, what do you do?

The Gray Area

There's no "right" answer here. For some professionals, the idea of moving in at that rate feels undervalued; they'd prefer clear boundaries and proper compensation. For others, the possibility of extra cash tips (and the flexibility that comes with it) feels like a win.

The truth is, both perspectives are valid.

Things to Consider

• Comfort Level: Do you feel good about the arrangement, or does it feel like too much for too little?
• Boundaries: Are you able to define what the overnight service includes so you don't feel overextended?
• Flexibility: Are you open to adjusting if it benefits you — or do you prefer the predictability of fixed pay?
• Cash Tips: Does the appeal of "tax-free money" outweigh the lack of structure for you personally?

No Right or Wrong, Just Awareness

At DOTR, we believe in supporting professionals as they make the choices that fit their lives and their comfort levels. Some will thrive with the added flexibility, while others will feel best keeping firm boundaries. Both are valid approaches.

The key is to pause and think before saying yes. Ask yourself: Does this arrangement serve me as well as it serves the client?

As an independent pet care professional with DOTR, you will meet clients who love their pets like family because they are family. And like any good parent, they come with a list of questions. Some are straightforward, and some are really about trust. Here are the ones you will hear most often, and how to read between the lines.

1. "How long have you been with DOTR?"

What they are really asking is "How much actual pet care experience do you have?"
Clients are not just curious about your DOTR start date. They want to feel confident that you have worked with pets before, know what you are doing, and can handle their pet's quirks with ease. Be ready to share your pet care background, not just your DOTR timeline.

2. "Will you send updates while I'm away?"

Parents want peace of mind. They are really asking, "Will I know my pet is okay without having to worry?"
Reassure them that DOTR professionals provide texts, photos, and Paw Reports via text. (858) 707 7555 TEXT LINE

3. "How long will you stay for each visit?"

They are checking, "Will my pet actually get the care and attention they deserve?"
Be clear about visit times, walks, and play. Clients do not want a mystery drop in.

4. "Do you have experience with pets like mine?"

This is code for, "Can you handle my pet's quirks?"
Be honest about your experience with seniors, anxious pets, meds, or energetic breeds.

5. "What happens if my pet gets sick or there's an emergency?"

What they are really asking is "Can I trust you to keep my pet safe?"
Reassure them that DOTR professionals follow clear emergency protocols from client communication to rushing to the nearest vet if critical.

6. "Will you be the only one visiting my pet?"

Translation: "Who is coming into my home?"
Explain that no one else will be in their home without prior consent (in the event of emergency, you out call HQ and we would find a backup plan)

7. "How do you handle keys or home access?"

They are really asking, "Is my home secure with you?"
We recommend tagging the key with the pets first and last name. Pick up key prior to service and return after services are completed.

8. "What is your backup plan if you can't make a visit?"

This is code for, "What happens if something happens to you?"
Clients want reassurance that DOTR HQ ensures pets do not go without care.

9. "Can I meet you before the first service?"

They are saying, "I need to trust you before I hand you my keys."
That is why DOTR recommends complimentary consultations, a chance to meet face to face and build trust.

10. "Are you insured or background checked?"

They are checking, "Are you safe and professional?"
The answer: Yes. DOTR only works with independent pet care professionals who carry liability insurance, have business licenses, and clear background checks.

11. "How do I book or cancel a service?"

Translation: "How do I make this easy?"
The answer: All communication should be sent via TEXT 858 707 7555. This keeps everything smooth, organized, and documented.

12. "How do you manage multiple pets?"

They want to know, "Can you handle my zoo?"
Share how you divide your time, keep routines consistent, and make sure everyone gets attention.

13. "What should I leave out for you?"

This is them saying, "Help me set you up for success."
Encourage clients to leave tons of notes to set you up for success; including food, meds, leashes, all in one spot. It makes life easier for everyone.

Answer with confidence, kindness, and clarity. Remember, you have already made it through DOTR's selective onboarding which means you are one of the best!

You got this!

As an independent pet care professional with DOTR, you are trusted to provide exceptional care and use your best judgment when something does not seem right. Sometimes you may notice unusual behavior or a possible health concern. Here is how to handle it professionally and responsibly.

Step 1: Observe and Record

Trust your instincts. If something feels off:

• Record the behavior with a quick video on your phone
• Write down details such as what you saw, when it happened, and any changes in appetite, mood, or bathroom habits

Providing specifics gives pet parents clear information rather than vague observations.

Step 2: Communicate with the Pet Parent

Send the recording or notes via text and ask:

• "Hi [Pet Parent], I noticed [specific behavior]. Have you seen this before?"
• "Would you like me to continue monitoring or would you like me to take [Pet's Name] to the vet?"

Clear, calm communication helps pet parents feel informed and reassured.

Step 3: Reach Out to DOTR for Support

If you are unsure how to proceed, you can always contact DOTR HQ during office hours (7 am to 7 pm, seven days a week) for guidance. The Concierge Team is here to help you feel supported, talk through the situation, and confirm next steps. Save this number in your phone (760) 991 5444.

Step 4: If It Is Critical, Do Not Wait

If the pet is in serious distress such as collapse, choking, seizure, difficulty breathing, bleeding, or any life-threatening condition, skip the texting and go directly to the closest veterinary hospital. Time matters most.

Step 5: Use DOTR Resources at the Vet

Once at the vet, log into the DOTR app, click on the client's account, and open DOCS. There you will find the client's service agreement, which authorizes you to approve emergency stabilization care (vet release). This allows the veterinarian to begin treatment without delay.

Pet parents choose DOTR because they know our pet care professionals act quickly, communicate clearly, and put pets' well-being first. By recording, reporting, and acting when necessary, you strengthen trust with clients and show your professionalism. Remember, DOTR HQ is available seven days a week, 7 am to 7 pm, if you need support or guidance.

Because when you are trusted with a pet's life, you are not just providing a service. You are a vital part of that family's safety net.

Thank you for all you do!

If Reservations is the heartbeat and Marketing is the megaphone, then Accounting & HR is the backbone. They're the ones keeping everything upright, steady, and (most importantly) compliant. You may not always see them, but without them, nothing would run.

What They're Really Doing All Day

It's not just crunching numbers. The Accounting & HR team is juggling:

• Invoices → sending them out and making sure payments are applied
• Collections → handling delinquents and chasing down the tough stuff (so you don't have to)
• Discrepancies & Complaints → sorting through the messy bits and making it right
• Paying the bills → keeping DOTR's lights on and the whole operation moving
• Tax documents → making sure Uncle Sam is happy
• Payroll → ensuring everyone gets commpensated accurately and on time
• Quarterly reports & audits → the not-so-fun paperwork that keeps DOTR compliant and transparent
• Contracts → reviewing, updating, and making sure all i's are dotted and t's are crossed

Compliance Watchdogs

On top of money matters, HR & Accounting keep every professional aligned with DOTR's standards. They make sure each pro has:

• An active business license
• A background check on file
• Current liability insurance

Because clients trust DOTR for safety, quality, and accountability; and that starts here.

Why It Matters for You

It may not feel glamorous, but Accounting & HR are the reason:

• You get paid correctly (and on time!)
• Clients stay on track with their accounts
• DOTR avoids messy surprises from taxes or audits
• Contracts protect both professionals and clients
• Our reputation for professionalism and compliance stays spotless

And when something goes sideways? They're the team quietly untangling it behind the scenes so you can keep focusing on the pets.

Accounting & HR are the unsung heroes; the backbone of DOTR. They keep the books balanced, the payroll flowing, the taxes filed, and the whole network compliant. So the next time you a commission payment, you can thank HR@DogsOnTheRun.com for holding it all together.

If Reservations is the heartbeat and Onboarding is the front door, then Marketing is the megaphone. They're the crew shouting from the rooftops (in a luxury, polished way of course) about who we are, what we do, and why DOTR is the premier concierge for pet parents!

What They're Juggling Daily

The Marketing Department isn't just making things look pretty (though they do that, too). They are:

• Keeping up with social media; yes, those posts, reels, and stories don't magically appear. We search through 100's of images/video's daily.
• Community outreach — events, sponsorships, and partnerships that keep DOTR connected
• PCP Mixers — because our professionals deserve connection, networking, education, and fun
• Digital marketing — ads, emails, websites, SEO (all the wizardry that gets clients in the door)
• Build your personalize business card & digital card
• DOTR merch — swag, goodies, and gifts that make us recognizable everywhere
• And so much more behind the scenes that fuels your opportunities and DOTR's growth

Relationships Are Everything

DOTR's success has always been built on relationships. Something that is deeply important to us is giving back and showing gratitude. That's why every referral is personally thanked; because support and community fuel who we are and what we stand for.

For You, the Professional

Here's the fun part: Marketing isn't just for clients. They're here for you, too.

Want to market yourself more?
Highlight your specialties?
Build your personal brand within DOTR?

Reach out to Marketing@DogsOnTheRun.com; your marketing team is your secret weapon. They'll help you unlock possibilities you didn't even know existed.

Marketing makes sure DOTR doesn't just exist; we stand out. They're the megaphone, and the community connection. So the next time you see a post, flyer, or someone rocking DOTR merch, remember: it didn't just happen. The DOTR Marketing made it happen; and they're here for you, too.

Reach out and learn what else you can do!

If Reservations is the heartbeat of DOTR, then Onboarding is the front door; and not just any front door. Think velvet rope, guest list only, bouncer-with-a-clipboard level selective. Getting through is tough, and that's exactly the point.

The Recruiting Hustle

The Onboarding team interviews 30 to 75 people every single week. Most don't make it.

Why?

Because DOTR isn't for just anyone who likes pets. We're looking for:

• Professionals with paid experience caring for pets (sorry, just loving your own dog doesn't cut it)
• People with clean records (trust is everything here)
• Pros who can meet the high bar of DOTR's client standards for professionalism, reliability, and compassion

Their process includes:

• Discovery Calls (sniff test: are you the real deal?)
• Personal Interviews (energy check: do you align with DOTR values?)
• Screenings & Reference Checks (yes, we actually call them)
• Compliance Review (licensed, bonded, insured, background checked — no exceptions)

Harder Than Getting Into College (Literally)

One of our favorite lines from April's (Founder/CEO) husband: "It's easier to get into UCLA than it is to work for DOTR." And he's not wrong. The bar is high because our reputation; and every client's trust; depends on it.

So if you're here, congratulations. You are one of the chosen ones. You didn't just stumble in. You earned your spot in a curated network that only accepts the best.

Success Coaches, Not Just Gatekeepers

Once you're in, Onboarding doesn't just toss you a login and say "good luck." They set you up for success by showing you:

• What DOTR stands for (luxury concierge, not an app)
• How DOTR operates (systems, culture, expectations)
• Where to find resources (so you're never left guessing)

Because of Onboarding, DOTR isn't a sea of random pet sitter platforms. We're a refined community of vetted, polished, and prepared professionals. Clients know when they choose DOTR, they're hiring someone who has the skills, the professionalism, and the trustworthiness to deliver.

Onboarding is tough because the work we do is important. Pets are family. Families trust us with their homes, routines, and peace of mind. That's not something we take lightly.

So the next time you feel proud to represent DOTR, remember: you made it through one of the most selective gateways in pet care. You're not just in the pack. You're part of why the pack is strong.

Ever wondered who's behind the curtain making sure every pet receives care, every message gets answered, and every detail doesn't fall through the cracks?

That's our Reservations Department; the true heartbeat of Dogs On The Run.

Inbox Olympics (aka Their Day-to-Day)

The Reservations team sifts through thousands of emails every single day. And we're not exaggerating. They juggle:

• Paw Reports coming in hot
• New scheduling requests
• Cancellations
• Pet care requests, tweaks, and emergencies

If it lands in our inbox, Reservations sees it first.

Guardians of the Dashboard

Reservations isn't just about answering emails. They're also monitoring the DOTR dashboard. Why? Because their mission is to make sure no pet ever goes without care.

That's why they may nudge you to close out a service It's not nagging; it's them double-checking that you (and the pet in your care) are good. Think of it as a well-being check for both sides of the leash.

The Extras That Matter

Beyond the logistics, this crew adds the human (and paw-shaped) touch:

• Wishing every pet a Happy Birthday
• Answering first-contact messages and pointing them to the right department if needed
• Keeping communication flowing smoothly between clients, professionals, and HQ

Why You Should Care

Reservations moves fast, carries a ton of responsibility, and operates 7 days a week, 7 a.m. to 7 p.m. They're the first point of contact for most of DOTR, which means they absorb a lot of the pressure so you don't have to.

So yes, please be kind. Please be patient. And please be grateful. Because without Reservations, the whole machine slows down.

They are the heartbeat of DOTR. And every time you respond quickly, close out a visit, or show a little gratitude, you're keeping that heart strong.

When a new client opportunity pops up, it may look like magic on your end… but behind the scenes, your Concierge Team is running a full-on relay race to make sure you get requests that are polished and ready for a quick "yes" or "no." Here's how it goes down:

Step 1: The First Contact

A brand-new client either:

• Calls the headquarters: 760-991-5444, or
• Visits DogsOnTheRun.com, clicks Join The Pack, and spills the tea about their pets, schedule, and service needs.

Step 2: Concierge Moves

We take their info, drop it into Time To Pet (TTP), and poof; out goes a welcome email with instructions to activate their account. But… don't get too excited. Just because we send the invite doesn't mean they'll jump right on it. Some clients drag their paws when it comes to filling out details.

Step 3: The Client Profile

When they do get around to it, here's what they add:

• Home address
• Emergency contact
• Pet info (name, breed, quirks, health needs)
• Daily routines
• Vet details

Basically, the stuff you'll want to know so you don't walk into a total mystery.

Step 4: The Personal Touch

We don't just sit back and hope. The Concierge Team calls, texts, and emails to clarify the blanks and make sure clients understand how DOTR works. It sets the tone early: we're here, we're legit, and we care.

Step 5: Onto the Job Board

Once we've wrangled the info, the opportunity hits the Job Board at www.DogsOnTheRun.com/doghouse.

Step 6: Matchmaker, Matchmaker

We start scouting which accredited professionals:

• Are within 10 miles
• Offer the services requested
• Actually have the availability

Step 7: Opportunity Lands in Your Texts

If you're a match, we'll text you the details. From there, you can say "I'm in" or ask questions. One little reminder: just because you raise your hand doesn't mean it's a done deal. Clients sometimes ghost, change plans, or book elsewhere. Don't take it personally; it's not you, it's them.

Why This Matters for You

• Now you know what the Concierge Team does all. day. long.
• You'll understand why a client's profile might look bare and how you can nudge them to complete it before your consultation.
• This makes you look extra polished at the meet-and-greet and saves you (and us) a lot of back-and-forth.

Why Cancellation Fees Matter

As an Independent Contractor, your time is valuable. A last-minute cancellation may mean you cannot rebook that time slot, which results in lost income. A clear cancellation policy:

• Protects your schedule and earnings
• Sets professional boundaries
• Encourages pet parents to plan ahead
• Ensures fairness and consistency

The Importance of Transparency

While you have the right to set your own fees, it is essential to disclose them clearly and early. Surprising a pet parent with unexpected fees creates friction and undermines trust.

The best way to avoid this is to outline your cancellation policy during the initial consultation. This allows you to:

• Explain your policy in a professional, supportive way
• Give pet parents the chance to ask questions
• Ensure there are no misunderstandings later

How to Present Your Policy

When sharing your cancellation policy, keep it simple and empathetic. For example:
"To protect my schedule and ensure fairness, I do have a cancellation policy. If a visit is canceled with less than 48 hours' notice, a cancellation fee of [X amount] applies. I always try to be flexible in emergencies, but this helps me manage my time and availability fairly."

Best Practices for Cancellation Policies

• Be clear about the time frame that triggers a fee (24 hours, 48 hours, same day, etc.)
• Set a fair rate that reflects your time without feeling punitive
• Put your policy in writing to avoid confusion
• Apply your policy consistently to build credibility
• Communicate with kindness and professionalism, especially if the cancellation is due to unforeseen circumstances

Respecting Different Approaches

It is equally important to note that some professionals choose not to charge cancellation fees. This can be a thoughtful approach, especially when considering a long-term relationship with a pet parent. Choosing flexibility in these moments may help strengthen trust, demonstrate goodwill, and create lasting loyalty. Both approaches are valid, and what matters most is that you establish clear boundaries that feel right for your business.

At DOTR, we are here to support you as you build your independent business. Our concierge team can guide you on how to communicate policies effectively and ensure they are presented in a way that strengthens, rather than damages, client relationships.

Remember, you are not just a pet sitter; you are a professional managing your own business. Having a cancellation policy is not only allowed, it is smart. Just be sure to communicate it clearly, ideally at the consultation stage, so expectations are set from the start.

Because professionalism is not just about the care you provide, but also about how you manage your business.

At Dogs On The Run, we take every step possible to protect pets and provide peace of mind to pet parents. One of the most important tools we rely on is the emergency contact listed on each client profile. As a professional, you play a key role in ensuring that information is accurate and ready to use if needed.

Why Emergency Contacts Are Essential

Emergencies happen, often when no one expects them. A pet parent may be on a plane, out of service range, or unavailable during a crisis. Having a reliable emergency contact ensures that care for the pet continues without delay.

Examples of situations where an emergency contact is critical:

• A pet goes into anaphylactic shock or experiences a sudden health crisis
• A home floods, is broken into, or suffers another emergency
• Both pet parents are traveling together and unreachable
• A spouse is listed but is with the client at the time of the emergency

In moments like these, time is everything. Having another trusted person available to make decisions or assist can save a pet's life and protect the home.

What Professionals Should Do

When you are caring for a pet, take a moment to review the client's profile and confirm that an emergency contact is listed. If you notice that the pet parent has only listed themselves or does not have a backup contact, gently encourage them to update their information.

You might say:
"I noticed your profile only lists you as the emergency contact. For safety, DOTR recommends adding someone else as well, just in case you are unreachable. It helps us make sure your pet is always protected in an emergency."

Why This Matters

Emergency contacts are not just a formality. They are part of the safety net that defines the DOTR difference. By double-checking this information, you demonstrate your professionalism and commitment to the well-being of the pets and pet parents you serve.

Do's and Don'ts for Emergency Contacts

Do

• Double check that an emergency contact is listed on the client's profile
• Encourage pet parents to list someone other than themselves or their spouse
• Remind pet parents that emergencies can happen when they are together or unreachable
• Contact the DOTR concierge team if you notice missing or outdated information

Don't

• Assume the listed information is current without verifying
• Skip over the emergency contact section when reviewing a profile
• Leave it unaddressed if the pet parent only lists themselves

The next time you provide care, double check the client's emergency contact name and number. If it needs to be updated, let the pet parent know right away.

Because emergencies do not wait, and every pet deserves a plan.

As a Dogs On The Run professional, you may come across a lost dog or cat while out on a walk, during a visit, or even in your own neighborhood. Knowing what to do in that moment can make all the difference in helping reunite a pet with their family quickly and safely.

Stay Calm and Keep the Pet Safe

Approach slowly and speak softly. Avoid chasing or sudden movements that could frighten the pet. If they seem approachable, offer food, treats, or a calm presence to help them feel safe. Always prioritize your safety and the pet's comfort.

Check for Identification

If the pet allows you to get close, check for a collar and tag. A visible name tag with a phone number is the fastest way to reunite them with their family. Call immediately if a number is listed.

Take the Pet to a Vet or Shelter

If there are no tags or the owner cannot be reached, the next best step is to take the pet to the nearest veterinary office or animal shelter. Most cats and dogs today are microchipped, and scanning for a chip is free. A microchip provides the pet parent's contact information and is often the fastest and most reliable way to get the pet home.

Contact Local Resources

If the pet does not have a chip or the information is outdated, reach out to local animal control, nearby shelters, and lost-and-found pet networks. Share the pet's details with the DOTR concierge team as well; we may be able to provide additional resources.

Use Community Connections

Social media and neighborhood platforms like Nextdoor or local lost-and-found pet pages can be very effective. Post a clear photo, the exact location where you found the pet, and a way to contact you. This step can help spread the word quickly.

For pet parents, losing a pet is one of the most stressful and emotional experiences they can go through. By staying calm, acting quickly, and following these steps, you can help ensure the pet gets back home safely and demonstrate the professionalism and care that DOTR is known for.

As professionals, we carry more than the responsibility of caring for pets during services. We also represent a community of people committed to keeping pets safe. If you ever find a lost pet, your quick and thoughtful actions can bring peace of mind to another family and reflect the values we uphold at DOTR.

Thank you for keeping pets safe!

At Dogs On The Run, safety is always the top priority. While we never want to imagine a pet escaping or going missing, accidents can happen even under the most careful supervision. A door can be left open, a leash can break, or a determined cat may even chew through a screen. In those unexpected moments, having proper identification on a pet can make the difference between a quick reunion and a frightening, drawn-out search.

Why Name Tags Matter

• Immediate Identification: A collar with a name tag and phone number allows anyone who finds the pet to call the pet parent right away. No need to wait for a microchip scan at a shelter or vet.
• Faster Reunions: In the event of an escape, pets with visible ID are far more likely to be returned within hours rather than days.
• Peace of Mind: Knowing that pets are wearing clear identification provides reassurance for both pet parents and professionals.

Encouraging Clients to Use Tags

As a DOTR professional, you are empowered to request that pet parents keep a collar and tags on their pets during your visits. This small step creates a big layer of protection. A simple reminder such as, "For safety, I'd love to have a collar with tags on during my visits, just in case" can go a long way in educating clients.

Providing Tags as a Thoughtful Gesture

Sometimes pet parents may not have tags on hand. In these cases, you have permission to go one step further. Consider purchasing a few inexpensive, customizable tags with the pet's name and your client's phone number. Presenting this to a client not only adds a layer of safety but also serves as a thoughtful, practical gift.

This gesture shows pet parents that you truly care about their pet's well-being and are proactive about safety. For just a few dollars, you build trust and demonstrate professionalism.

When to Make It a Priority

Name tags are especially important in these scenarios:

• Pets who spend time outdoors, even briefly
• Pets in homes where contractors, movers, or visitors are frequently present
• New pets still adjusting to their environment
• Pets who are known "escape artists"

The DOTR Promise

At DOTR, we are defined by care, safety, and support. By encouraging name tags and even providing them when needed, you are adding another layer of protection and peace of mind for pet parents.

The next time you begin care for a pet, check that they are wearing a collar with tags that clearly display a phone number. If not, encourage the pet parent to provide them, or consider offering a simple, thoughtful tag as a gift.

Because the little things like a name tag can make the biggest difference in keeping pets safe.

At Dogs On The Run, we believe in supporting our professionals not only in the work they do every day but also in their careers and growth as trusted pet care providers. One of the simplest and most effective ways to strengthen your professional presence is by creating a LinkedIn profile and proudly adding Dogs On The Run to your experience.

What is LinkedIn?

LinkedIn is the world's largest professional networking platform. It works like a digital resume and networking tool all in one. With a LinkedIn profile, you can:

• Highlight your experience, skills, and services
• Connect with other professionals in your community and industry
• Be more visible to potential clients, partners, and opportunities
• Build credibility as a trusted, established professional

Why Add Dogs On The Run to Your Profile?

When you add Dogs On The Run to your LinkedIn experience section, you are showing the world that you are part of a respected, established company that has been serving pet parents since 2003. This simple addition:

• Builds credibility by aligning you with a trusted brand
• Helps clients and other professionals see that you are part of a vetted network
• Demonstrates that you are connected to a larger community and not just working independently
• Shows your commitment to professionalism and high-quality care

Why Create a LinkedIn Profile If You Do Not Have One?

Even if you have not used LinkedIn before, it is worth creating a profile. Many clients, businesses, and even community partners look to LinkedIn to verify credibility. A profile gives you a polished, professional presence online. Think of it as your online business card — one that works for you every day, even when you are not actively networking.

How to Add Dogs On The Run to Your Profile

1. Log in to your LinkedIn account, or create one at www.linkedin.com.
2. Go to your profile and scroll to the "Experience" section.
3. Click the plus sign to add a new role.
4. In the "Company" field, type Dogs On The Run and select the official page.
5. Enter your title (for example: Pet Care Professional, Pet Sitter, Dog Walker).
6. Add a short description of the services you provide and the value you bring to pet parents.

The DOTR Difference on Display

By showcasing your role with DOTR, you highlight your professionalism, credibility, and commitment to concierge-level service. This not only benefits you but also strengthens the DOTR community as a whole.

Your work with Dogs On The Run is something to be proud of. By adding DOTR to your LinkedIn profile, you create a stronger professional presence, open the door to new opportunities, and show the world that you are part of a respected company that cares for both pets and professionals.

Because when you shine, DOTR shines with you.

As a Dogs On The Run professional, you are trusted not only with the care of pets but also with being present in the homes of pet parents. While rare, there may be times when you arrive for a visit and something does not seem right. Perhaps you notice a broken window, a door left ajar, or signs of forced entry. In moments like these, it is critical to know exactly how to respond.

Stay Calm and Keep Safety First

Your safety, and the safety of the pets, always comes first.

• Do not enter the home if you suspect someone may still be inside.
• Step back, move to a safe place, and call 911 immediately.
• Never try to investigate or handle the situation yourself.

Contact Clients and Emergency Contacts Right Away

Attempt to contact the client and any emergency contacts provided. Acting quickly ensures the client is informed, and the pets' safety remains the priority.

Notify the Concierge Team

After you are in a safe location and have contacted the authorities. We are available seven days a week from 7 a.m. to 7 p.m. and will guide you step by step. The concierge team may provide additional phone numbers for family members, neighbors, or trusted emergency contacts that can help. We can also help with:

• Continuing to reach out to the pet parent to inform them of the situation
• Providing instructions on what to do next
• Sharing any additional emergency contacts we have on file if the client cannot be reached
• Supporting you emotionally and professionally through the process

Office 760 991 5444
April 760 521 9444

Do Not Enter Until It Is Safe

If law enforcement is called, wait for their clearance before re-entering the property. Only return inside if the authorities have confirmed it is safe to do so.

Document What You See

If you are able to safely observe from outside, make note of what you see. This may include:

• A broken lock, door, or window
• Open cabinets or drawers
• Missing items you are aware of

Share these observations with the concierge team and law enforcement. Never take photos or share details directly with anyone other than DOTR and the authorities.

Caring for the Pets

Once the home is confirmed safe, your first priority is the pets. Comfort them, ensure they are secure, and proceed with care as instructed by the concierge team and the pet parent. If the home is not safe to return to, DOTR will work with the family to provide immediate alternatives, such as boarding or emergency care.

Why This Matters

How you respond in this type of situation reflects the professionalism and trustworthiness that DOTR is built on. Acting calmly, prioritizing safety, and following the proper steps not only protects you but also reassures pet parents that they chose the right company to entrust with their pets and their home.

The DOTR Promise

Remember, you are never alone. We are a concierge service with a full team dedicated to supporting both pet parents and professionals. In moments of stress or uncertainty, lean on us. We will guide you through it, step by step.

Moving Forward

If you ever suspect a break-in, stay calm, prioritize safety, and reach out immediately. Contact the concierge team, law enforcement, the client, and their emergency contacts as soon as possible. With everyone working together, we can ensure the pets remain safe and the client is informed right away.

Care for the pets. Support for the parents. Partnership for the professionals.

Sometimes you may learn that one of your clients is preparing to sell their home. It can be easy to feel worried or even a little sad, wondering if this means the relationship is coming to an end. At Dogs On The Run®, we want to remind you that this is not a goodbye. It is actually an opportunity to step in with extra support during one of the most stressful transitions a family can go through.

Why Families Need You During This Time

Selling a home is demanding. Between keeping the house spotless, juggling showings, and managing the stress of moving, families often feel overwhelmed. Pets, while beloved, can make the process even harder. Buyers may not respond well to animals during showings, and pets themselves can become anxious with strangers walking in and out. This is where your role becomes invaluable.

How You Can Help

When you learn a client is preparing to sell, take the initiative to offer solutions that ease their stress and keep their pets safe and happy. Here are a few ideas you can present:

• Doggie Adventures: Offer longer outings or field trips on showing days. This gives the family peace of mind knowing their dog is away from the chaos and enjoying exercise and enrichment.
• Daycare Options: Recommend daytime care where their pet can spend a few hours away, giving the home a calm, show-ready atmosphere.
• Boarding Services: For busy weekends or open house events, suggest boarding as a way to completely remove worry for the family. Their pet will be cared for while they focus on the sale.
• Flexible Scheduling: Offer to be "on call" during the listing period. Families will appreciate knowing you are ready to step in for last-minute showings.

Framing It as Support, Not Sales

The key is to present these options with empathy. Acknowledge that selling a home is stressful and let them know you are here to help however they need. By positioning yourself as a problem-solver and support system, you reinforce your role as a trusted professional and strengthen the relationship for the long term.

The Bigger Picture

Remember, a home sale does not mean the end of your connection with a client. Many families move within our service area, and even if they relocate further, they often return for vacations, holidays, or special events. In many cases, the trust you build during a stressful move deepens the bond and secures future opportunities.

The DOTR Difference in Action

At Dogs On The Run, we are not just here to provide routine care. We are here to create solutions for families at every stage of life. Seeing a home sale as an opportunity to serve rather than a setback is exactly what sets our professionals apart.

Moving Forward

So, the next time a client shares that their home is for sale, smile and see it for what it is: a chance to show up, provide extra support, and remind them why DOTR professionals are different. This is not the end. It is an opportunity to shine.

At Dogs On The Run, we pride ourselves on making pet care as simple and seamless as possible for every family. Some of our most loyal clients may not be comfortable with technology, and it is our job as a community to ensure they feel supported.

The DOTR Approach

When a client is not tech savvy, the goal is to remove stress, not create it. Our concierge service is built to adapt to each family's needs, and professionals play a key role in helping us bridge that gap.

Paper Service Agreements Are Still Available

If a client is more comfortable with paper, we still have paper service agreements available. You can walk the client through the agreement, have them complete it by hand, and then simply take a photo. That photo can be uploaded directly into the client's profile, ensuring their information is on file and nothing is missed.

Gathering Information on Behalf of the Client

Professionals are also welcome to collect the necessary details from a client and enter them into the system on their behalf. This small step can make a big difference in removing friction for the family. Clients feel cared for, respected, and relieved that someone is there to help.

Why This Matters

For some clients, technology can feel overwhelming. By taking the initiative to provide alternatives and assist with the process, you are not only representing DOTR's high-touch concierge service but also reinforcing what makes us different. We are not a software company. We are a service-based company defined by people and relationships.

Your willingness to go the extra mile ensures clients feel valued and supported, which strengthens trust and leads to long-term relationships.

The DOTR Promise

As a professional with DOTR, you have the full support of our concierge team. If you ever need paper service agreements, assistance uploading documents, or help walking a client through the process, you are not alone. Together, we create a seamless experience for families and eliminate unnecessary stress.

Moving Forward with Care

Remember, the experience matters as much as the service itself. Taking a few extra minutes to help a client with paperwork or entering details on their behalf shows that you care and that DOTR is here to serve them at every stage.

That is what sets us apart. That is what makes us DOTR.

As part of the Dogs On The Run community, you already know that DOTR is not just another app. But it is important to be reminded of what makes us different, because this is the foundation of who we are and why families and professionals like you choose to work with us.

DOTR is Not a Software Company

Yes, we use software and an app, but only as tools. They help us stay organized, track services, and create efficiency. They do not define us. Dogs On The Run is, and always will be, a service-based concierge company. Our identity is built on people, relationships, and trust, not technology. The software supports the work we do, but the real value comes from the personal connection we provide to clients and the support we offer to you, our professionals.

The Concierge Team is Here for You Too

One of the greatest differences at DOTR is our concierge team, available seven days a week from 7 a.m. to 7 p.m. This team is not only here for pet parents but also for you.

When you need help with scheduling, have a concern about a client, or face a last-minute change, you are never left on your own. A member of our concierge team is always ready to step in, answer questions, and support you so that you can focus on what you do best: providing excellent care.

Making It Easy for Clients Makes It Easy for You

By encouraging pet parents to call or text us directly, we remove friction for them and for you. Families do not have to figure out complicated apps or processes. Instead, our concierge team manages the details, confirms services, and ensures you have the information you need. This means smoother bookings, clearer communication, and fewer disruptions.

Why This Matters for Professionals

Many platforms treat sitters as interchangeable profiles. DOTR is different. We do not see you as just a name in a database. You are part of a trusted community, and our job is to support you, advocate for you, and help you build lasting client relationships. Because we are not a software company, you are never left alone to manage logistics or emergencies. Because we are a concierge service, you have a full team working behind the scenes to ensure your success.

The DOTR Promise

We are not defined by an app. We are defined by our commitment to both families and professionals. With DOTR, you always have a partner. You always have support. And you always have the reassurance that you are part of something more than just a platform.

Moving Forward Together

As you continue your work within the DOTR community, remember this: you are backed by more than a company name. You are backed by a concierge service, a support team, and a brand built on trust and care since 2003.

That is the DOTR difference. And that difference benefits you just as much as it benefits the families you serve.

This means a dog's attachment to their person isn't just emotional, it's biological. To them, their human is family.

Why This Matters for You as a Professional

1. You're Stepping Into a Sacred Role
When a client leaves their dog in your care, you're not just walking, feeding, or sitting, you're bridging that bond. Dogs miss their person, and the way you show up during that time matters.

2. Familiarity Creates Comfort
Because scent and routine are so powerful, the consistency you provide; arriving on time, following instructions, using the pet parent's language, helps dogs feel safe while their family is away.

3. You Reinforce Trust for Both Sides
Clients know their pets love them deeply. When they see their dog relaxed, happy, and cared for in their absence, it validates that they can trust you as an extension of their own love.

4. Small Details Have Big Impact
Whether it's leaving a note, sending a photo, or giving an extra belly rub, these gestures help bridge the gap until the family is reunited. For the dog, those small comforts mean everything.

The Big Picture

This study validates what many of us have always believed: dogs don't just recognize their people; they love them in a way science can measure. And when you provide care, you're not just covering a basic need, you're protecting that bond, reducing stress, and giving the family peace of mind.

Bottom line: The services you provide matter more than you might realize. You are helping pets feel safe and loved until the moment their favorite scent, their person, returns.

As independent pet care professionals, you're running a business; and naturally, you want to be compensated fairly for your time, skills, and expenses. But there's a difference between pricing your services well and nickel-and-diming your clients for every small request.

While charging extra for every add-on might feel like it's increasing your income, in many cases it can actually erode trust, make clients hesitant to book, and damage your reputation in the long run.

Why Nickel-and-Diming Doesn't Pay Off

1. It Breaks the Feeling of Partnership
Pet parents are trusting you with their furry family members. When they feel like every little thing is an "extra fee," they can start seeing the relationship as purely transactional rather than a trusted partnership.

2. It Creates Friction
Unexpected add-on charges can create awkward conversations, lead to disputes, and make clients feel "on guard" about making requests.

3. It Hurts Repeat Business
When clients feel nickeled-and-dimed, they're less likely to rebook; even if they're happy with the actual care you provided.

4. It Feels Like a Boarding Facility Gimmick
Many boarding facilities do this all the time; charging $10 for a "special treat" or $25 for an "extra potty break." The result? If the family doesn't pay, the pet simply goes without. That's not care; that's a money grab. And frankly… yuck. DOTR professionals can set themselves apart by showing that the pet's well-being always comes first, whether or not it fits into an upsell menu.

What to Do Instead

1. Build Value Into Your Base Rate
Instead of tacking on small charges for common requests (feeding, sending photos, wiping paws, etc.), consider including them in your standard rate. This makes your pricing clear, predictable, and client-friendly.

2. Offer Tiered Service Packages
If you truly want to offer premium extras, such as extended adventure walks, enrichment sessions, or same-day bookings, bundle them into packages so clients understand exactly what they're getting.

3. Be Upfront About What's Included
Clear communication about your base services prevents misunderstandings and builds trust.

4. Focus on Lifetime Value, Not One-Time Gains
A single add-on fee might bring in $10 today, but a loyal client who feels valued could bring in thousands over the years, and refer you to their friends.

5. Make the "Wow" Moments Complimentary
Sometimes going above and beyond, without charging for it, has the biggest impact. Think of it as marketing: every delighted client is a walking testimonial.

The Big Picture

You're in control of your business, your rates, and your boundaries. But many experienced DOTR professionals have found that simplifying pricing, avoiding surprise charges, and focusing on long-term trust leads to stronger client relationships, more referrals, and ultimately, more income.

The difference is simple: In our network, pets don't "miss out" on comfort, care, or attention just because it wasn't in the budget that day. And clients notice.

As an independent pet care professional, you set your rates based on your experience, the level of service you provide, and the value you bring. Still, you'll sometimes meet potential clients whose budget doesn't match your current pricing. How you respond can turn a "no" into an opportunity; not just with them, but with others in their community.

Approaches Other Professionals Have Found Helpful

1. Clarify Their Needs First
Ask questions to fully understand their priorities. Sometimes, the scope of services can be adjusted to fit their budget without compromising your worth.

2. Offer Adjusted Service Options

• Shorter visits instead of full sessions
• Fewer visits per week
• Mid-day only care instead of mornings and evenings

This keeps your rate structure intact while still making the service possible for them.

3. Look for Ways to Add More Clients in Their Area
If the client lives in a high-potential neighborhood, consider ways to increase efficiency and income by adding additional clients nearby:

• Pack walks with a compatible dog from a neighbor
• Caring for multiple pets in the same household or on the same street
• Coordinating schedules with another local client to minimize travel time

4. Consider a "Relationship Rate"
Some professionals choose to start at a slightly lower rate to build the relationship and secure the client's loyalty; then reassess and adjust rates after a set period (such as 3–6 months). This can work especially well if you expect steady bookings or strong referral potential.

5. Highlight Your Value
If they're comparing your services to lower-cost options, gently explain the added benefits of working with an accredited DOTR professional; trust, safety, experience, and the peace of mind of having a vetted, reliable care provider.

6. Leave the Door Open
If it's not a fit right now, keep it positive and let them know they're welcome to reach out in the future. Budgets change, and a good first impression lasts.

Why This Matters

Budget conversations don't have to be dead ends. By exploring creative options, looking for ways to build multiple clients in the same area, and taking a long-term view of client relationships, you can turn a single inquiry into ongoing work, community connections, and referrals; all while maintaining your professional standards.

And remember: You never have to feel pressured to adjust your pricing; simply consider whether the opportunity, potential referrals, and location efficiency make sense for your business.

It's not uncommon for a potential client to hesitate when it comes to giving exact travel dates, especially if it's their first time working with Dogs On The Run. Some pet parents are protective of their schedules for privacy or security reasons. Others simply aren't ready to commit until they know you're the right fit for their pets.

So… should you still meet with them even without dates locked in?

Many professionals in our network say YES; and here's why.

Why Meeting Anyway Can Pay Off

1. It Builds Connection
Meeting the family in person lets them see your professionalism, warmth, and knowledge. Trust is much easier to build face-to-face than over email or text.

2. It Puts You Top of Mind
Once they've met you and their pets feel comfortable, you're much more likely to be the one they call when the dates are set.

3. It Shows Confidence
Agreeing to meet without a firm booking can signal that you're confident in what you offer; and that you value relationships, not just transactions.

Ways to Build Trust in the Meantime

If they're not ready to book vacation care, offer smaller, lower-commitment services to help them get comfortable:

• Weekly walks or drop-ins so the pets get used to you
• Trial runs where you care for the pets during a dinner out or day trip
• Specialty visits like enrichment sessions, pet taxi services, or vet trips
• Check-ins to see how their pets are doing and remind them you're available

Not every client will book right away; but the professionals who invest in relationships often find those families become some of their most loyal, long-term clients.

As an independent professional, it's always your choice whether to meet before a commitment is made. Many in our network have found that saying "yes" to those introductions, while respecting the client's hesitation, pays off in repeat bookings and trusted referrals.

Even the most reliable, organized professionals have moments when life happens; another pet emergency takes priority, traffic causes delays, a scheduling conflict pops up… or, yes, you simply forgot. It happens. What matters most is how you handle it.

The way you respond in these moments can make all the difference in preserving trust, protecting your reputation, and maintaining great relationships with both clients and the DOTR Concierge Team.

What Many Professionals Find Works Best

1. Contact the Client Immediately
If you realize you're going to miss or have already missed an appointment, a quick, sincere call or text to the client can go a long way. Most pet parents appreciate knowing what happened rather than being left wondering.

2. Loop In the Concierge Team
Letting the DOTR team know early allows them to support you; whether that means finding backup coverage or communicating with the client on your behalf.

3. Take Ownership
Clients respect honesty. A simple acknowledgment ("I'm so sorry, I completely missed this on my schedule") often lands better than over-explaining or making excuses.

4. Offer a Solution
Some professionals choose to reschedule, offer a complimentary service (visit or walk), or provide an extended visit next time; whatever feels right for their business model and the situation.

5. Document the Incident
Making a quick note in your records helps prevent repeated scheduling issues and keeps you accountable to yourself and your clients.

Why This Matters

In pet care, reliability is everything. While missing a visit isn't ideal, handling it with professionalism, empathy, and speed can often strengthen trust instead of damaging it.

As an independent professional, your approach is your choice, but these best practices have helped many in our network maintain strong client relationships, even in challenging moments.

Here's to Professionalism!

At Dogs On The Run, we share insights and experiences from our network of accredited professionals to help everyone in our community make informed choices. While a crate can be a safe, cozy space for a dog, some professionals have found that adding toys, especially when the dog will be unsupervised, can create risks that pet parents don't always realize.

Potential Risks Others Have Noticed

Even well-made, "tough" toys have the potential to become unsafe when left with a dog alone:

• Choking hazards if pieces break off or stuffing is pulled out. We had a client's boxer swallow a ball. Yes- I know, CRAZY!
• Intestinal blockages if parts are swallowed
• Dental damage from chewing on hard, dense objects
• Strangulation risks from rope toys or anything with strings
• Overstimulation when the goal is calm rest

What Some Professionals Choose Instead

Many DOTR professionals tell us they prefer to keep crate time simple and safe by:

• Offering frozen stuffed Kongs with dog-safe ingredients
• Using secured lick mats to encourage calm behavior
• Providing comfort items like bedding or a blanket with a familiar scent
• Saving interactive toys for supervised playtime

Why This Insight Matters

When you share safety considerations with clients, it positions you as knowledgeable and proactive—two qualities pet parents value highly. This approach also opens the door to conversations about enrichment, supervision, and the dog's individual needs.

As an independent professional, you decide what works best for your services. This tip is here to help you weigh the options, protect pets, and build trust with your clients.

Thank you for always learning and sharing!

Let's talk about something that sets Dogs On The Run apart, not just from other pet care platforms, but from nearly every other company in the game:

• We care.
• We follow up.
• We pay attention.

And the DOTR Dashboard? It's the heartbeat of that commitment.

What Is the DOTR Dashboard?

The DOTR Admin Dashboard is our home base (heartbeat); It's a system built to protect you, DOTR clients, and the pets you care for.

Want to see what the DOTR admin team is staring at all day? See picture below. Note: DOTR serves hundreds of pet families every day. This is how we know what's going on and make sure that no pet's are going without care!

Why Timers Matter More Than You Think

Let's be real: Starting and stopping a timer can feel like a small thing. But here's the truth:

When you don't close out a job, our process sees it as a red flag.

Maybe:

• Something happened to you
• A pet wasn't cared for
• A visit got skipped
• A client might be billed incorrectly

And that's when we step in, not to bug you, but to protect you. We'll call you. We'll call your emergency contact. We'll make sure everyone; you included; is okay.

Other platforms? Do they care?

But that's not who we are.

The DOTR Dashboard Protects Everyone

For Clients:

• Confirms the visit happened
• Confirms it was the correct service
• Ensures transparency and peace of mind
• Protects their pet to ensure care was provided

For You:

• Confirms you're getting paid accurately
• Serves as a record of care/Proof of service
• Builds trust with every job you complete

A closed out visit + Paw Report = no questions, no drama.

When The DOTR Admin Team Reaches Out, It's Not Just About the Timer

So the next time our team sends a friendly nudge about closing out your timer… know this:

We're not just checking on the app. We're checking on you.

We want to know:

• Has the pet been cared for?
• Are you safe and accounted for?
• Is it okay to bill this client confidently?

That's not just protocol, that's a company who cares!

Want More Tips Like This?

We've got a whole vault of insider tips, business boosters, and pro insights waiting for you at:
👉 www.DogsOnTheRun.com/DogHouse

Whether you're looking to elevate your care, grow your client base, or just work smarter, the Dog House is your go-to.

You're a care provider, a trusted professional, and a vital part of what makes DOTR the gold standard.

We see you, hustling hard, loving big, giving your all to every pet and every client. And yeah, we also know you get asked (constantly) to "work off the DOTR platform."

But here's the thing: You're not just doing this solo. You're supported/Affiliated by Dogs On The Run, and that matters more than most people realize.

So let's talk about how to market yourself, why it's powerful to stay connected to DOTR, and how we're here to help you shine.

Why DOTR Is Pure Gold For You & The Clients You Serve

Let's get one thing clear:
DOTR does the heavy lifting so you can focus on what you love:

• We are your administration team
• We handle the billing, contracts, scheduling, and client drama.
• We bring you pet parents with pet care needs.
• We protect your time, your value, and your work.
• We advocate for you, so you don't have to chase payments or awkward convos.

That's not nothing. That's everything.

So when someone asks if you can "just do it on the side" that's your cue to explain why DOTR is your business partner, not your middleman.

Let's Talk Marketing (a.k.a. Building Your Brand)

You're a business owner. So let's make sure your materials say so:

New Business Cards
Include YOUR name + YOUR business name; and proudly add:
"Affiliated Pet Care Professional with Dogs On The Run"
Instant trust. Instant credibility. Instant "oh wow, you're legit."

DOTR Postcards & Materials
We've created sleek, professional postcards and marketing pieces just for you, no Canva stress required.
They're made to help you:

• Leave behind at vet offices, groomers, or pet stores
• Drop off with neighbors
• Send to existing clients as a "Hey, I'm still here!"

Want Custom Materials?
We're always creating new assets to support YOU. Have an idea? Need updated designs? Just email us:
📩 Marketing@DogsOnTheRun.com

What to Say When Clients Ask

When someone says:
"Can you just work with us directly?"

Try saying:
"I love that you trust me and I love what DOTR does for me! They help me stay protected, professional, and work as my admin assistant behind the scenes, to do all the stuff I don't want to do. It's a win for everyone, DOTR supports both of us when there is an emergency."

Boom. Done. Professional, kind, and firm.

You're part of something bigger; a trusted network of like-minded professionals. Don't sell that short. Celebrate it. Leverage it. And let DOTR help you grow.

We're not here to clip your wings; we're here to give you the launchpad.

Let's be real: You're already out there doing the work. You're walking dogs, feeding cats, cleaning up messes, and making pet parents' lives easier. But… are you leaving money (and opportunity) on the table?

Spoiler: You probably are.

That 30-Minute Walk? Could it Be a 60 Minute Walk?

If you're already leashing up and lacing up, why not stay a little longer? More time means:

• More tail wags
• More tired pups
• More cash in your pocket

Clients often don't even know longer walks are an option, (TRUST ME) unless you tell them.

Offer a 45 or 60-minute upgrade. Let them choose. You'd be shocked how many say, "Actually… that sounds perfect."

Vacation Care: One-Night Stand or Start of Something Real?

You nailed that vacation sit. The pets were happy. The house didn't burn down. But then… crickets. Why?

Don't let vacation care be a one-time fling. Suggest a weekly walk or drop-in visit before the trip. It builds trust, smooths transitions, and makes you indispensable.

And guess what? They'll keep you on after the vacation too. Because you're now part of the routine.

Pet Parents Don't Know What They Don't Know

They don't know:

• You offer enrichment visits
• You can give meds
• You'll drive their dog to the groomer
• You can help with crate training or post-surgery check-ins

You know. So tell them. Be the expert. Be the solution.

It's Not Selling; It's Serving

You're not hawking services. You're solving problems. Busy people want help from someone they trust; that's you. Offer what's possible, and let them choose.

They'll thank you. Their pets will love you. And your bank account will show it.

You're not just a pet sitter. You're a professional. A problem-solver. A relationship builder.

So stop playing small. Upsize that walk. Offer the add-on.

Because the real question is:
Why settle for basic… when you're built for premium?

It’s normal to experience slower weeks in the pet care world. But a dip in activity doesn’t mean business is disappearing — it just means it’s time to take action and reconnect.

One of the best ways to keep momentum is simple:
Reach out to your existing and past clients.

Here’s how to do it in a way that feels natural, thoughtful, and aligned with the DOTR experience.

Why It Works

Checking in with clients who haven’t booked in 3–6 months is more than good business; it’s good relationship management.

A proactive message can:

• Bring you back to the top of their mind
• Encourage rebooking before they start “shopping” elsewhere
• Show that you care about their pet’s wellness, not just the next job

Sample Messages to Spark a Rebooking

✅ Check-in Message for Past Clients
Hi [Client’s Name]! Just checking in — it’s been a little while since I’ve seen [Pet’s Name] and I hope all is well! Let me know if you’d like to schedule a walk, visit, or chat about fall or holiday care. I’d love to help you get something on the books.

✅ Neighborhood Anchor Message
I’m in your neighborhood walking regularly each week — if [Pet’s Name] would like to join the pack for a walk or two, just let me know. I’d love to see them again soon!

✅ Pre-Vacation Warm-Up Message
If you’re planning any upcoming trips and thinking about booking vacation care, I always recommend a couple walks or drop-ins beforehand — just to build comfort and routine. Let me know what works for you!

✅ Holiday Booking Reminder
It’s not too early to start thinking about holiday care — spots fill quickly! If you have dates in mind, let’s reserve them early so I can make sure [Pet’s Name] is covered.

✅ Simple “Thinking of You” Nudge
Just thinking of [Pet’s Name] today — hope all is well! If you ever need a last-minute walk, field trip, or just want to get something on the schedule, I’d love to help.

Who Should You Reach Out To?

• Clients you haven’t serviced in 3–6 months
• Past vacation care clients who may travel again soon
• Daily dog walk clients who dropped off in summer
• New clients who had a great first visit but haven’t booked again (yet)
• Pets who would benefit from regular walks before an extended stay

Business slowdowns happen; but what you do during those slower days makes all the difference.

Reaching out with warmth and professionalism is a sign of someone who takes pride in their work, values relationships, and thinks long-term. That’s exactly what DOTR clients remember, and return for.

If you ever want help writing your messages or checking your past booking history, the concierge team is here for you. We’re happy to help identify the right families to reach out to.

Stay consistent, stay visible, and keep showing up with heart.

At Dogs On The Run, our goal is to match every client with the best-fit professional for their needs — and to do it quickly, professionally, and with care.

We know that as an independent contractor, you want clarity around how leads are handled. Here’s a breakdown of how the process works and what to expect when an opportunity becomes available.

The Matching Process: Behind the Scenes

When a new opportunity comes in — whether it’s a boarding request, a one-time walk, or full-time pet care — our concierge team looks at a variety of factors before making a recommendation. We ask:

• Who is the nearest professional geographically?
• Can this professional offer the specific service requested?
• Is the pricing structure a good fit for the client?
• Would this professional be a good match for the pet(s)—based on breed, behavior, temperament, and past experience?
• Are there any flags, availability notes, or previous history that impact compatibility?

We review these factors carefully before contacting anyone. It’s not about assigning work randomly — it’s about making the right match for everyone involved.

“I Said Yes... So Why Didn’t I Get the Lead?”

This is an important one.

When we ask you if you're interested in a lead, we’re simply collecting availability and interest.
Saying “yes” does not mean the lead is yours. It means we’ve noted your availability in our system.

You’ll know the lead is yours when:

• We text you the client’s name and ask you to follow up ASAP
• The opportunity is added to your schedule

Until then, the lead is still in review and may go to someone else. That’s not a reflection of your skills or worth — it’s just about fit, logistics, and sometimes, client preference.

Want to Be More Proactive?

You can always check for open leads in The Dog House, under the “Job Opportunities” section.

If you see a job that interests you:

• ➡️ Message us directly in the app
  OR
• ➡️ Text: “I’m interested in job number 246”

Our concierge team will note your interest and follow up with the lead status.

A Friendly Reminder: Don’t Take It Personally

If a lead isn’t assigned to you, it’s okay. It could be due to:

• The client not responding
• A neighbor offering to help
• Budget concerns or personal preferences

It’s not a reflection of your performance.

In fact, many professionals say the jobs they didn’t get turned out to be blessings in disguise.

Keep showing up with professionalism, warmth, and reliability — because that’s what keeps clients coming back and keeps our team recommending you.

At Dogs On The Run, we’re proud to work with professionals who bring care, integrity, and flexibility to everything they do. If you ever have questions about leads, assignments, or client communication, our concierge team is here to help.

One of the reasons Dogs On The Run has continued to thrive after 22 years in business is this:

We operate with urgency — from the very first interaction.

When a client reaches out to our concierge team, we move quickly to understand their needs and begin the matching process. That speed builds trust and helps stop potential clients from shopping around.

As an independent contractor in our network, we recommend adopting the same approach when it comes to client communication. A fast, thoughtful response is one of the easiest ways to stand out and secure bookings.

Our Recommendation:

When you receive a new inquiry or message:
Try to respond within the hour, when possible.

Why It Matters:

• ✔️ It positions you as a professional.
  Prompt responses show you take your work seriously and respect the client’s time.
• ✔️ It sets the tone for trust.
  Quick communication builds immediate confidence—especially with new families.
• ✔️ It keeps clients from “shopping around.”
  The faster they hear from you, the less likely they are to reach out to other professionals or platforms.
• ✔️ It reflects the DOTR standard.
  While you operate independently, the overall DOTR experience is elevated when communication is prompt, warm, and reliable.

Can’t Respond Within the Hour? No Problem.

We get it — sometimes you're in the middle of a walk, overnight, or juggling other commitments.

Here’s our recommendation:
Let the Concierge Team know when you’ll be available to respond — we act as your personal assistant.

Example: “Tied up until 6pm, can you let the client know I’ll reach out this evening?”

We’re happy to relay that message on your behalf. It keeps the communication flowing and shows the client that you're attentive, even when you're booked.

This level of coordination reflects professionalism and builds trust.

Quick Tips:

• Turn on notifications for new messages
• Use a simple “I'll respond shortly” text if you're delayed
• Set a reminder to follow up if you can't respond right away

Your communication style is an extension of your brand. Families notice the little things, and those who respond with warmth and urgency tend to build deeper, long-term client relationships.

Thank you for everything you do to represent Dogs On The Run with care, class, and connection.

At Dogs On The Run, we believe in more than just care — we believe in connection. If you're providing care on or around a pet’s birthday or Gotcha Day, you have a unique opportunity to make the day feel extra special for both the pet and the family.

Here are a few thoughtful ways to go the extra mile (without needing a party hat):

Add an Extra Lap (and Let Them Sniff!)

If the pet you’re walking has a birthday, consider extending the walk just a bit or letting them sniff their favorite tree a little longer. Small gestures like this feel like a “yes day” for the dog — and show families you’re paying attention.

Snap a Birthday Portrait

Take a moment to capture a cute, calm, or goofy photo during your visit. Send it with a sweet note like:

“Happy Gotcha Day, [Pet’s Name] 🎉 It was a joy to celebrate a little extra with you today!”

Clients love seeing that you made the day special — and it helps build long-term trust and connection.

Leave a Note or Birthday Doodle

If you’re doing a drop-in or overnight visit, leave a little handwritten message on the visit report or in the home. Even a quick:

“Happy Birthday, sweet [Pet’s Name]! Hope today was full of tail wags.”

…can go a long way in creating a premium, personalized experience.

Ask if They’d Like a Special Field Trip

If your client has booked a Doggie Field Trip or long walk near the pet’s birthday, ask the concierge team if the family wants to make it a Birthday Adventure Walk. We’re happy to coordinate something extra fun for you and the pet.

Share a Fun Idea with the Family

If you know the pet’s birthday is coming up, you can say something like:

“I noticed [Pet’s Name] has a birthday coming up next week — let me know if you’d like to schedule a little something extra!”

This shows thoughtfulness and gives clients the chance to plan something special with your help.

Why This Matters

You’re more than a pet sitter or walker. You’re a trusted part of the family’s routine. These thoughtful moments help set DOTR apart from the rest and reinforce your professionalism, compassion, and connection.

Thank you for everything you do. These small touches help make DOTR what it is: a trusted, elevated, relationship-first pet care concierge.

Offering dog boarding in your home can be deeply rewarding, but it also comes with responsibilities that go far beyond a simple walk or drop-in. Before committing to overnight care, it’s important to thoughtfully evaluate whether it’s the right fit for you, your space, and your lifestyle.

Here’s what to consider to ensure a smooth, successful boarding experience for everyone involved.

The Goal? A Vacation for Their Dog, Too

When a client leaves town, they want to know their dog isn’t just being cared for — they’re relaxed, happy, and thriving in a safe, home-based environment.

Your job isn’t just to provide food and walks. It’s to make the pet feel safe, settled, and loved; like they’re on vacation too.

Start by Asking Yourself:

• Am I comfortable having a dog in my home overnight?
• Can this dog be left alone? If so, for how long?
• Where will they sleep?
• Do I have a safe, secure setup for potty breaks and playtime?
• How will this impact my daily routine, family, or pets?
• What’s my plan in case of emergency?

Remember: as an independent contractor, you decide which services you offer — boarding only works if it works for you, too.

During the Consultation: Ask the Right Questions

• Where does the dog normally sleep?
• Are they crate trained, free roaming, or used to sharing a bed?
• Can they be left alone? How long is okay?
• How do they behave around other dogs, children, or visitors?
• Any signs of separation anxiety, resource guarding, or reactivity?
• What’s their feeding, medication, and potty schedule?
• How often would you like updates while you're away? (Once a day? Photos throughout the day? Less frequent?)

Set Clear Expectations

• Share your boarding rate and any applicable holiday fees
• Clarify drop-off and pick-up times
• Confirm supplies needed (labeled food, medications, comfort items)
• Explain how and when you’ll send updates
• Ensure the client has completed their Time To Pet profile, including emergency contacts and vet info

Pro Tips for Success:

• Hold the consultation at your home so the pet and client can see where their dog will be staying
• If you have your own dog, introduce them outside or on neutral ground first
• If something doesn’t feel quite right, it’s okay to kindly decline — your peace of mind matters too

Dog boarding should feel like a retreat, not a disruption. With thoughtful preparation and clear communication, you can provide the kind of experience that builds trust, eases client anxiety, and leaves pets happy and relaxed.

📩 Questions? Reach out anytime: concierge@dogsontherun.com

At Dogs On The Run, you have the freedom to structure your services your way; but we want to share a professional recommendation based on years of experience:

In-person consultations almost always lead to better relationships, safer visits, and fewer surprises.

Here’s why we encourage them:

You Can’t Read a Room Over Zoom

Pets communicate with body language, energy, and instinct. Meeting them in person allows you to observe how they respond to new people, changes in routine, and their environment.

Virtual consults often miss subtle but important details, like hesitation, leash sensitivity, or territorial behavior.

The Home Matters

Being onsite gives you the chance to:

• Test keys, garage codes, or alarms
• Understand where important items are kept (meds, food, leashes)
• Identify potential safety concerns or unusual layouts
• Ask questions the client might not think to share virtually

You’re not just gathering info, you’re setting yourself up for success.

Relationship-Driven Service

DOTR client relationships are built on trust, connection, and personalized care. When a client meets you in person, they’re not just checking a box — they’re building a relationship. And so are you.

These early moments help establish clear expectations, comfort, and confidence, for both sides.

Your Comfort, Too

An in-person consultation helps you decide whether the client, pet, and setup are a good fit for you. It’s your business; you deserve to feel confident and safe in every situation you accept.

When Virtual Is the Only Option

If a client is traveling or insists on FaceTime, we recommend:

• Taking notes
• Asking detailed follow-up questions
• Scheduling an in-person walk-through before the first service if possible

Virtual consults might save time, but in-person meetings build trust, reveal details, and help prevent issues down the road.

As an independent professional, it’s your choice, but we recommend giving yourself (and the pets) the best start possible.

We are here and happy to support you!

It happens to even the most seasoned pet care professionals. A sticky lock. A wrong code. A key that mysteriously doesn’t work. Here’s how to stay cool and problem-solve if you ever find yourself locked out.

Before It Happens: Check Access at the Consultation

During your meet & greet, test the key or code in real time, not just visually confirm it. Make sure the key turns in the door and any keypad or garage code works as described.

It’s a simple habit that can prevent a stressful situation later.

If You’re Locked Out, Try This:

• Walk the perimeter.
• Try alternate doors, side gates, or even the doggie door (we’re not saying you should squeeze through, but… we've heard stories 😉).
• Call the emergency contact.
  Most clients list a neighbor, friend, or family member. They may have a spare key or helpful info.
• Let DOTR admin know.
  We’re here to back you up, help communicate with the client, and problem-solve. You're independent—but you're not alone.
• Still stuck? Locksmith may be the next step.
  Per the client’s signed agreement, they authorize Dogs On The Run or any professional working on their behalf to obtain a locksmith if access is not available.

Important: the client is responsible for the cost. Just loop in DOTR so we can document the situation properly.

Pro Tips from the Field:

• Ask clients if there's a lockbox or backup plan
• Confirm clients have added their emergency contacts to their profile
• Keep a quick note on tricky locks or gates
• Always let us know if something feels off

These tips just help you stay prepared, protect your time, and keep pets safe, no matter what comes up.

Got a wild lockout story or a tip that saved the day? We’d love to hear it.
📩 info@dogsontherun.com

As an independent pet care professional, having liability insurance isn't just smart; it's part of running a responsible business. Whether you're booking services through Dogs On The Run or managing your own private clients, coverage helps protect you, the pets in your care, and the trust you've built.

Looking for a reliable and affordable option?

Check out Pet Sitters Associates (PSA)

Many DOTR professionals have used PSA for years, and they offer coverage for a wide range of services — including dog walking, pet sitting, overnight care, and more.

This policy covers services booked through DOTR and your own private clients, giving you the flexibility and protection you need as a business owner.

Bonus: DOTR has an exclusive discount code for you!
✅ Get $20 off your annual policy
✅ Use code: DOGRUN
✅ Apply here: https://www.petsitllc.com/apply

This is simply a suggestion — you're always free to choose the provider that fits your needs best.

Have questions or want to share what coverage works for you? We are here and happy to help!

At Dogs On The Run, we believe in supporting the professionals who make our community so special—and that means more than just matching you with amazing clients.

We're proud to continuously build partnerships with local and national businesses that value what you do. One of our longest-running, and most loved, partnerships is with Road Runner Sports.

Need new kicks for your next walk?

As a Dogs On The Run Pet Care Professional, you get 10–20% off your purchase at Road Runner Sports.

Locations:
Carlsbad
Solana Beach
Kearney Mesa
Chula Vista

How to Redeem:
• Bring your shoes (or gear) to the register
• Let the cashier know you're with Dogs On The Run
• Enjoy your well-earned discount and head out in comfort

Whether you're logging miles with high-energy pups or just need something that's easy on the joints, Road Runner has your back (and your feet).

This is just one of the many ways we show appreciation for the incredible professionals who care for our clients and their pets every day.

Keep an eye out; we're always working on new partnerships and perks just for you.

Got a favorite business you think we should team up with next? Let us know!

If you're transporting a client's pet, it's always a good idea to prioritize safety — for you, the pet, and everyone on the road.

While DOTR does not require specific transport methods, we encourage professionals to consider asking clients if their pet has a seatbelt, harness, or carrier they'd like used during the ride.

Here's why this matters:
• Unrestrained pets can be at risk during sudden stops or accidents
• A secured pet helps prevent distractions while driving
• Most pet parents appreciate the added care and may already have safety gear available

A simple message like:
"Would you like me to use a seatbelt or harness for [Pet's Name] during the ride?"
...can go a long way in showing professionalism and thoughtfulness.

Remember: You are in control of how you operate your business. DOTR supports you in making choices that reflect your values and keep everyone safe.

Thanks for continuing to lead with care and intention.

Dogs On The Run is built on connection; with our professionals, our clients, their beloved pets, and the communities we serve.

That's why giving back is part of our culture.

One of the many ways we show love and support is through a meaningful gesture:
Whenever a DOTR client experiences the loss of a pet or a loved one, we make a donation to the San Diego Humane Society in their honor.

The family receives a heartfelt card directly from SDHS, letting them know that Dogs On The Run has made a donation in their pet/family member name.

It's a simple, beautiful gesture; and clients tell us how much it means to them.

This act of kindness reflects who we are as a community. Quiet, thoughtful, and full of heart.

If you learn that one of our DOTR clients has lost a pet, please notify the concierge team. We'll handle the rest; with care, discretion, and compassion.

Thank you for being part of a team that leads with love.

First Impressions Are Everything — So Make It Personal!

Let's be honest: in the world of pet care, the connection you build with clients matter.

So if you're meeting a client (or their pup) for the first time, here's your secret weapon: make it personal.

Before you call the client or hit "send" on that first message, take a moment to do a little digging; the good kind.

For existing clients:

Click into the pet's profile and see what's already been shared. You'll often find insights on habits, quirks, and preferences; everything you need to show up like you've been there before. Make note of their name.

For new clients:

Click on the client's profile, if the profile looks empty (or has missing info) then scroll down to the Private Notes — this is where the original inquiry lives. You might find golden details like the pet's name, breed, or even their favorite treat.

And here's the magic move:

Use the pet's name in your message or over the phone.

"I look forward to meeting you and Olive!"

This hits harder than "Hi, I'm your dog walker."

It's confident. It's thoughtful. It says you actually care.

Clients notice. And they remember.

That's how you go from just another message… to a trusted part of the pack.

It's not about being clingy — it's about being intentional.

This is your business, your relationship to manage. And a little charm goes a long way.

Thanks for keeping it sharp, personal, and real.

At Dogs On The Run, we know that every pet parent's needs are unique; and not always what you'd expect.

Here's something that might surprise you:

📍 Approximately 50% of our ongoing dog walking clients work from home

So what does that mean for you?

It means never assume that a client doesn't need walking services just because they're home or appear to have more time.

✅ Many of our clients are seniors who need a little extra help
✅ Some are remote workers juggling long Zoom calls and deadlines
✅ Others simply believe in giving their pets mid-day enrichment and exercise, even if they're in the next room

Your role is more than just walking a dog; it's about showing up, being consistent, and adding real value to your client's lifestyle, whatever that may look like.

Let's drop the assumptions and remember: Professional pet care is a luxury service; and our clients choose DOTR because they value what you bring to the table.

Thank you for showing up with kindness, respect, and a no-judgment attitude.

That's what makes this community shine.

As a pet care professional, you offer more than a service, you provide peace of mind, reliability, and genuine care that families trust. And if you've been caring for a client consistently for three months or longer, now may be the perfect time to evaluate your pricing; especially for additional pets.

For Dog Walkers & Pet Visits

If you're caring for more than one pet but only charging for one, it's time to consider a $3–$5 per visit increase. This small change reflects the extra time, responsibility, and energy required to care for multiple pets; and it's completely fair when you've already established trust.

For Overnight Care

Providing overnight care means managing the home, keeping pets safe, and offering consistent companionship; especially when more than one pet is involved. A $5/night adjustment for the second pet is a respectful and sustainable step for professionals who are committed to quality and long-term relationships.

For Boarding in Your Home

If you're offering personalized, in-home boarding, take time to research local boarding facilities:

• What are they charging per night?
• What's the fee for a second dog?
• What do you offer that they don't? (Home setting, individual attention, fewer pets, flexible routines.)

Once you're clear on the value of your service, pricing with confidence becomes easy. You're not just offering space — you're offering peace of mind, tailored care, and trust. We are here and happy to support you on getting clear on what is an appropriate rate to charge for the second dog.

How to Communicate a Rate Adjustment

When handled with grace and professionalism, a rate increase can strengthen a client relationship. Here's an example message you can customize:

For Walks or Visits:

Hi [Client's First Name],
I'm so grateful for the opportunity to assist you and care for [Pet's Name(s)]. It's truly been a pleasure getting to know your family.

As the cost of providing high-quality care continues to rise, I will be applying a small fee of $3–$5 per visit for the care of your second pet, beginning [insert date].

Please know this adjustment helps me sustain the level of service you've come to expect. I remain committed to going above and beyond for you and your pets — and my goal is to build a lasting relationship grounded in trust, reliability, and exceptional care.

Thank you so much for your continued support!
– [Your Name]

For Overnight Care:

Hi [Client's First Name],
I'm so thankful to be part of your pet care routine and truly value the relationship we've built.

Due to rising costs and the additional time involved with caring for multiple pets overnight, I'll be applying a $5/night increase for second pets beginning [insert date].

This allows me to continue providing safe, dependable, and attentive care for your family — with the intention of being a long-term partner in your pet's well-being.

Please reach out if you have any questions. I'm always here to help!
– [Your Name]

Need Help? We've Got You.

If you're unsure how to approach a rate increase or want help reviewing your local pricing, reach out to the DOTR team. We'll coach you through how to position your value without overpricing yourself; and help ensure your growth is supported, not stalled.

You deserve to be compensated fairly for the love, time, and professionalism you bring to every home and every heartbeat you care for.

We know many of you have built strong, trusted relationships with DOTR families; and it's common for a client to contact you directly when they want to schedule future services.

This is not a problem — it's part of the Concierge experience we're proud to offer. Clients should never feel like they're being pushed into an app or left to figure things out on their own.

What To Do When a Client Contacts You Directly

You don't need to redirect them to the website or app.

Instead, handle the request directly and professionally within the DOTR system.

Go to the client's profile in Time To Pet and send a message using the CHAT feature to confirm their request.

Example Message to Send via CHAT:

"Hi Mary!
This is to confirm overnight care for August 19–25. We'll get this reservation booked ASAP for you.
Please let us know if you have any questions in the meantime!
Amber"

This message does two important things:

• It acts as a clear confirmation of the request.
• It reminds the client that DOTR Chat is a direct communication thread where they can always reach you & the DOTR admin team. No app confusion, no waiting.

This ensures the client feels cared for and supported every step of the way.

Why This Matters

• It reinforces DOTR's high-touch concierge standard
• Keeps communication clear, documented, and shared with the admin team
• Makes it easier for clients to request services; and keeps them coming back
• Reflects the kind of elevated experience we want every client to receive

Reminder: If you ever need help finalizing a request or confirming availability, the DOTR admin team is here to support you.

Thanks for keeping the client experience seamless, personal, and professional.

At Dogs On The Run®, we're more than a pet care concierge — we're a community. A network of passionate professionals committed to excellence, compassion, and elevating what it means to care for animals and the families who love them.

That's why we're asking all of our DOTR professionals to get involved and stay connected through our official social media channels.

When you Follow, Like, Tag, Share, and Love DOTR content, you're not just supporting the brand — you're helping grow a community that brings joy, trust, and positivity to pet parents across the region.

Where to Connect With Us:

• Facebook: @DOTR2003
• Instagram: @DogsOnTheRun
• TikTok: @DOTROfficial
• LinkedIn: Dogs On The Run

Please take a moment to follow these pages — and don't hesitate to tag us in your posts and stories. Your content helps paint the full picture of the care, professionalism, and heart behind everything we do.

Why This Matters

Your content — the walks, cuddles, tail wags, and trusted relationships — brings happiness to so many. Sharing that light with our extended community allows potential clients, fellow professionals, and even future team members to see what it truly means to be part of the DOTR family.

We're in a luxury, trust-driven space — and your professionalism reflects that. Every like, tag, and post reinforces what we stand for: reliable, relationship-based pet care delivered by real humans who genuinely care.

Pro Tip: Get on LinkedIn

If you haven't already, we highly recommend creating a professional LinkedIn profile and listing Dogs On The Run® as part of your experience.

This is your career and your reputation matters. By building a polished online presence, you're showing clients and partners that you take your role seriously and are proud to be part of something bigger.

Together, We Level Up

Here's something we believe deeply at DOTR:

"Alone you can be good. Together, we become exceptional."

Let's grow together. Let's build something that lasts. And let's show the world what happens when kindness, professionalism, and community lead the way.

We'll be watching, sharing, and cheering you on; because your story is part of our story.

Whether it's sharing notes after a visit, helping a professional with coverage, or simply keeping each other in the loop, the Care Team is built on:

• Respect for one another
• Support without competition
• A shared mission to put pets first

This is not a solo gig. It's not a race. It's a network of people who lift each other up — because that's what the families we serve deserve.

Why It Matters

Clients feel it when there's a team behind the care — they feel safer, more confident, and better supported. That kind of trust is what keeps people coming back and referring others.

We encourage you to talk to your clients about having a Care Team. Let them know it's a built-in part of working with DOTR. It means more flexibility, more consistency, and more peace of mind — for everyone.

The Story Behind It All

When I created Dogs On The Run back in 2003, it was just me — one person, one schedule, and a whole lot of pets to love.

But within just three months, I knew something had to change. I was fully booked. I had no backup. No room to get sick. No day off. And way too many heartbeats depending on me.

That's when it hit me — this can't be a one-person show.

DOTR started growing because of necessity… but it thrived because of love. I began bringing in like-minded professionals — people who cared as much as I did, who could step in when needed, and who understood that this was more than a job.

It was family.

That's how our Care Team culture began — organically, from a place of trust, respect, and support. And it's how we still operate today.

Together, We're Stronger

You are not alone in this work. Whether you've been with us for 10 years or 10 days, you're part of something bigger — a supportive environment where we watch out for each other, help one another grow, and always put pets first.

Let's continue to build each other up. Let's continue to be a team our clients can rely on — and one another can count on.

Building Stronger Client "Care Teams"

As Dogs On The Run continues to grow, so does our commitment to collaboration and communication. More and more clients are relying on consistent, team-based care — and Dogs On The Run gives you ability to support collaboration seamlessly.

Here's a quick guide to help you see who else is on a client's care team and communicate efficiently behind the scenes.

How to See Who Else Is Assigned to a Client

1. Log in at www.DogsOnTheRun.com using your browser.
2. Click Login
3. Click on "Professional" in the main navigation.
4. Login
5. Select the client you'd like to view.
6. Scroll down to the section labeled "Preferred Professionals."

You'll see a list of other DOTR professionals currently linked to that client's account — whether for past or upcoming services.

How to Communicate Privately With Fellow Professionals

Need to ask a quick question about a pet's routine? Looking for help covering a shift?

• Click "Chat" from the client's profile.
• At the top of the message box, select "User and Admin Only."
• (This ensures the client will not see the message.)
• Type your message clearly and respectfully — this will be visible only to you, your fellow professionals on the account, and the DOTR admin team.

Why This Matters

By using the Preferred Professionals list and internal chat, you're helping us create the care continuity clients have come to expect — while also protecting your time, reputation, and team experience.

Whether you're checking for updates, confirming pet details, or collaborating on coverage, these tools allow you to stay informed and connected — without overloading the client with back-and-forth.

If you have any questions about how to use these features or want to walk through a client setup together, don't hesitate to reach out.

Thank you for being part of the DOTR community — your professionalism is what sets us apart.

Sometimes a client may say, "My neighbor will feed the pets in the morning—can you just stop by for the afternoon?" Or, "My friend has a spare key and will pop in between visits."

It may seem like a low-effort collaboration, but here's why it's important to pause and evaluate the situation before saying yes.

A Real-World Example:

One of our professionals was providing midday visits while the client's neighbor was helping out in the mornings. When the client returned home, they noticed something missing — a valuable item that was there before they left.

The neighbor claimed they hadn't seen it, and our professional hadn't even entered the room in question. But guess who the client contacted first?

Even though the professional followed every instruction to the letter, they were the paid party — the professional — and naturally became the first person held accountable.

Why This Matters:

• Responsibility gets blurred. If something goes wrong — missed visits, damage, a safety issue, or missing property — it becomes difficult to separate what happened and who was involved.
• You're seen as the professional. Even if others are involved, the client is more likely to turn to the one they hired. That means your name and reputation are still on the line.

What You Should Do Instead of Saying "No":

• Start the conversation. Ask the client, "Who else will be accessing the home while I'm providing care?"
• Document it. If multiple parties are involved, have it noted in the client profile or in writing from the client.
• Evaluate the risk. Think about the level of access you have, the potential for confusion, and how clearly responsibilities are divided.

You can share a job — but only if you understand the risks, have clear communication, and everyone involved is on the same page. Your professionalism is your protection. Don't put it at risk by walking into uncertainty.

We are here and happy to help!

At Dogs On The Run, professionals don't run on exact minutes — they run on presence, professionalism, and real-life care.

When you're entrusted with someone's pet — especially in their home — the job isn't about clocking in at an exact time. It's about showing up fully for whatever that pet needs in that moment. And occasionally, that moment runs long.

While delays are extremely rare, setting the expectation early — during your initial consultation — helps ensure that when the unexpected does happen, you've already built in the trust and grace to handle it.

Why It Matters: A Real Story from the Field

Last week, a professional was scheduled for a midday visit in Del Mar. Their visit prior was with Henry, a senior golden retriever who suddenly collapsed in the backyard. The client couldn't be reached. The professional stayed. Comforted Henry. Coordinated care. Waited until help arrived.

The result? They arrived to the next visit 40 minutes behind.

Not because they were disorganized. But because they did the right thing.

This kind of moment doesn't happen often — but when it does, it's unforgettable. And when it's your client's pet that needs that extra time, you'll be glad you built in the flexibility.

How to Say It During the Consultation

Here's a suggested way to frame the conversation — professional, reassuring, and grounded in care:

"I typically arrive within a 90-minute window — for example, between 10:30 AM and 12:00 PM. Most days, I'm right on time. But in rare situations, if another pet needs emergency care or something unexpected comes up, this window gives me a little room to respond without rushing care. If anything like that ever happens, I'll absolutely keep you in the loop — or the DOTR Admin Team will reach out directly. Either way, your pet's care is never in question."

It sets the tone confidently, without apology — while reminding the client you're part of a trusted, responsive team.

A Note on Emergencies

If you're ever delayed while caring for another pet, and you're unable to reach the next client immediately, just message the DOTR Admin Team. We'll handle communication for you so you can stay focused where it matters.

If you are able to reach out directly, a quick message like this is all you need:

"Hi [Client Name], just a quick heads-up — I had to stay a bit longer with a pet who needed extra care. I may arrive toward the end of our time window today. I'll keep you posted when I'm on my way. Thanks so much for your understanding."

Professional. Proactive. Respectful.

You're Not a Delivery App — And That's the Point

Clients come to DOTR because they want thoughtful, relationship-based care — not a stopwatch and a rushed handoff. By setting a realistic window and promising proactive communication, you're building trust from the very first meeting.

And if a client's schedule is especially sensitive — due to medical needs, medications, or strict timing — we can help arrange a DOTR Care Team to offer layered coverage and consistency.

This almost never happens. But when it does, having already communicated a 90-minute window sets everyone up for success.

It's not a sign of disorganization — it's a sign of real care.

You're not just visiting a pet — you're stepping into a trusted role. Set expectations with clarity, show up with heart, and know that we've got your back every step of the way.

The holiday season is a busy—and meaningful—time in our line of work. Many families travel or gather, and they trust us to care for their beloved pets while they're away. We appreciate the dedication you bring to this role.

As you prepare for holiday bookings, here's a clear reminder of what the DOTR Service Agreement outlines—and what your role is in communicating service fees.

What the DOTR Client Service Agreement states:

Dogs On The Run recognizes the following dates as official holidays:

• New Year's Day
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve

On these dates, a 50% holiday rate increase is authorized under the Service Agreement and may be added to the client's rate.

What This Means for You

As an independent professional, it is your choice whether to apply the 50% holiday fee. That said:

You are expected to clearly communicate your rates—including any holiday fees—up front before services begin.

Clients should always know in advance what they'll be charged. This builds trust, avoids surprises, and reinforces your professionalism.

A Few Important Notes:

• The holiday rate is typically applied only on the actual holiday itself, not the days before or after (unless otherwise agreed upon with the client).
• If you choose to waive the holiday fee for a particular client or pet, that's entirely up to you—just document it clearly in Time To Pet.
• If you do plan to charge the holiday fee, be sure to:
  • Confirm it in writing (via TTP message)
  • Be clear on the date(s) it applies
  • Use respectful, professional language

Sample Language You Can Use:

Hi [Client's Name], I just wanted to confirm our upcoming visit for [Pet's Name] on [Holiday]. Because this falls on a recognized holiday, the total will reflect the standard 50% holiday fee. Please let me know if you have any questions!

Thank you for being thoughtful and intentional in your communication—and for showing up during a season when care matters most.

We've all seen it: you're on a peaceful walk and suddenly your pup client stops, lowers their head, and starts grazing like a mini cow.

"Should I stop them?"
"Is this dangerous?"
"Do I need to let the family know?"

Great questions—and here's what you should know.

Is It Normal for Dogs to Eat Grass?

Yes! According to veterinarians and behaviorists, grass eating is very common and generally harmless. Dogs may chew on grass for several reasons:

• Instinct (wild canines eat plants too)
• Boredom or curiosity
• Digestive self-soothing
• Simply because they enjoy the taste and texture

In most cases, occasional grazing is safe—especially if the dog shows no signs of vomiting, distress, or compulsive behavior afterward.

When You Shouldn't Allow It

You may need to intervene if:

• The dog tries to vomit after eating grass
• They're eating grass obsessively or urgently
• You're in an area that has likely been treated with pesticides or fertilizers
• The pet parent has specifically asked that their dog not be allowed to eat grass

Where Is It Safe to Graze?

If a dog does try to snack, stick to areas where:

• You know the grass is untreated (private yards, organic gardens, etc.)
• The lawn is not near busy roads (chemical runoff can linger in grass)
• The environment is controlled or familiar (their own backyard is usually best)

Avoid public parks or landscaping that's well-manicured—these are often chemically treated.

Should You Inform the Pet Parent?

Yes, always. Even if it seems minor, it builds trust when you share what you observed:

"Just a heads-up—[Pet's Name] tried to nibble on grass during our walk today. I kept an eye on it and made sure it wasn't treated, but wanted to let you know in case you have any preferences around that!"

If you noticed any vomiting, excessive grass eating, or unusual behavior afterward, that should be reported right away.

Grass eating is not a reason to panic. It's a chance to observe, redirect if needed, and communicate clearly with the family. You don't have to stop the behavior outright—but be mindful and act in the best interest of the dog's safety.

Thank you for always showing up with curiosity, compassion, and professionalism. The little things—like knowing when a dog is just being a dog—make a big difference.

Thank you for the exceptional care you provide to every pet and family in our community. Your professionalism and attention to detail are what set you apart—and help keep everyone safe.

This is a friendly but important reminder that verifying a pet's current rabies vaccination is your responsibility as the assigned professional. While DOTR provides access to client-submitted records, it is up to you to confirm that all vaccinations—especially rabies—are up to date before providing care.

Why This Matters

Rabies is a legally regulated but as you may know, there may be medical exceptions. We recommend asking pet parents for a written veterinary exemption. Ensuring a pet is vaccinated isn't just best practice—it's a safety standard for you, the pet, and everyone involved.

What the DOTR Agreement Says:

As outlined in the DOTR Service Agreement:

"Client confirms that their pet(s) are fully vaccinated in accordance with all legally required standards, including, but not limited to, a current rabies vaccination administered by a licensed veterinarian. It is the Client's sole responsibility to upload and maintain accurate vaccination records within the pet's profile and to provide a physical copy of the vaccination records to the assigned Pet Care Professional at the time of service. Dogs On The Run professionals reserve the right, in its sole and absolute discretion, to withhold or discontinue services if proof of current vaccinations is not properly documented or made available."

How to Check in Time To Pet:

It's quick and easy to confirm vaccination status before a visit:

1. Open your Time To Pet app
2. Go to the Client's Profile
3. Tap on the Pet's Profile
4. Scroll to the Vaccinations section and review dates

If records are missing, outdated, or unclear, reach out to the client directly through the app and request an update before continuing care.

You're Never Alone

While this is ultimately your responsibility, we're always here to support you. If you have questions, concerns, or feel uncomfortable proceeding with a visit, contact the DOTR admin team—we'll help you navigate the situation.

Your safety and peace of mind are just as important as the care you provide.

Thank you for taking this seriously, for protecting yourself, and for being a trusted part of the Dogs On The Run community.

As a pet care professional, you're often the first line of defense when something goes wrong—and in rare cases, that may include spotting signs of a serious allergic reaction. One of the most urgent situations you may encounter is anaphylactic shock—a life-threatening condition that requires immediate action.

Knowing how to identify the signs quickly could save a pet's life.

What Is Anaphylactic Shock?

Anaphylactic shock is a severe, sudden allergic reaction that affects multiple systems in the body. It's typically triggered by something the pet is highly sensitive to, like:

• Bee or insect stings
• Certain foods or medications
• Vaccines or injections
• Environmental allergens (rare but possible)

This kind of reaction can come on within minutes of exposure and escalate quickly. Without treatment, it can lead to respiratory failure, cardiac arrest, or death.

What Are the Signs?

These symptoms may not all appear at once—but even one or two in combination should raise red flags. Signs of anaphylaxis in pets may include:

Mild to Early Symptoms:

• Swelling (especially of the face, muzzle, eyes, or lips)
• Hives or raised bumps on the skin
• Sudden itching or excessive licking/scratching
• Vomiting or diarrhea

Moderate to Severe Symptoms:

• Pale gums
• Difficulty breathing (open-mouth breathing, wheezing, or gasping)
• Drooling or foaming at the mouth
• Weakness, staggering, or collapsing
• Seizures
• Sudden drop in heart rate or loss of consciousness

Note: Anaphylaxis in pets doesn't always look the same as it does in humans. In dogs, gastrointestinal signs (vomiting or diarrhea) often appear early, while cats may show signs of respiratory distress first.

What Should You Do?

If you suspect a pet is having an allergic reaction—or especially if they're showing signs of anaphylactic shock—you must act immediately.

Step-by-Step:

1. Stay Calm but Act Fast. Animals can pick up on your panic. Stay focused and direct.
2. Contact the Pet Parent Immediately. Explain what you're seeing and that you're concerned it could be an allergic reaction.
3. Seek Emergency Medical Help. If you're unable to reach the family, follow the emergency instructions in the pet's profile—or transport the pet to the nearest emergency vet immediately.
4. Do Not Attempt to Treat the Reaction Yourself. Do not give Benadryl or any over-the-counter antihistamine unless specifically directed by the client or vet. Timing and dosing matter.
5. Document What You Saw. Make a note of when symptoms began, what the pet may have been exposed to, and what actions you took. This helps the vet and the client get fast, accurate treatment.

Trust Your Gut

You know what's "normal" for the pets in your care. If something feels off, it probably is. In the case of anaphylaxis, every minute counts. It's always better to err on the side of caution than to hesitate.

Want to Be Prepared?

Consider getting Pet First Aid & CPR Certified. Being certified gives you the confidence to handle emergencies—including allergic reactions—with a clear head and the right tools. Ask DOTR when the next Certification class is!

Your care, attention, and quick thinking could be the difference between life and death.

Thank you for taking your role seriously and showing up fully for the pets in our community.

Fleas—nobody loves them, but they're part of the reality of pet care, especially in warm-weather months. As professionals in the field, it's important to recognize signs of fleas and know how to gently communicate concerns with pet parents—without causing alarm or offense.

Here's a helpful guide to navigating this situation with compassion, professionalism, and care:

First, What You Might See:

If you notice any of the following during a visit, it's worth saying something:

• Flea dirt (tiny black specks, like pepper, on skin or bedding)
• Live fleas (you may spot them crawling in fur or near the tail/back)
• Excessive scratching, biting, or skin irritation
• Red bumps or scabs on belly, thighs, or near the tail base

How to Talk to the Client:

As independent professionals, your words carry weight. Be clear, kind, and observational—not diagnostic. Here is an approach you can adapt:

Quick & Gentle (Text or Chat Style)

Hi [Client's Name],

I wanted to give you a quick heads-up—during my visit with [Pet's Name], I noticed what looked like possible signs of fleas (some flea dirt/live fleas/scratching).

Just wanted to flag it for you in case you're not already aware. Fleas are so common this time of year, and I know you want to keep [Pet's Name] comfortable. Let me know if you'd like to update their care plan or need anything from me!

A Few Things to Keep in Mind:

• Don't cancel care unless the client confirms an infestation is active. Use your judgment, and reach out to the DOTR Concierge Team if you're unsure.
• Fleas are very common—especially in Southern California—so approach the subject with understanding and zero blame.
• Keep it professional. The goal is to inform, not alarm or accuse.
• Keep your gear clean. After visiting a pet with suspected fleas, consider a quick clean or clothing change before your next visit, especially if you're going from house to house.

Bringing these observations to a client's attention shows attentiveness and care—not criticism. It helps protect their pet, your other clients, and our community. The way you handle this shows your professionalism and builds long-term trust.

Thank you for being the thoughtful, compassionate professional you are. 💛

DOTR is proud to work with individuals who care deeply—fleas and all.

As temperatures rise, many pet care professionals are faced with the same question: "Should I still do the walk?"

The truth is—yes, the visit still matters. Even when it's too hot for extended outdoor activity, pets still need connection, care, and consistency. As independent professionals, it's up to you to decide what's appropriate, but we're here to offer a few creative suggestions that allow you to show up with intention and protect the pet's safety (and your income).

Below are some helpful hints to turn a hot midday visit into something meaningful, enriching, and totally worth it—for the pet and for you.

Add Ice Cubes to the Water Bowl

It's simple, it's thoughtful, and dogs love it. When refilling a bowl during your visit, toss in a few ice cubes. It cools the water and offers a playful, sensory element.

Quick Potty + Indoor Enrichment

A quick shaded potty break followed by indoor engagement is often the safest and smartest plan. Think about modifying—not skipping. The visit still brings value and comfort.

Try a Nose Work Game

Hide a few small treats or kibble pieces around the room and encourage the dog to "find it." It activates their senses and burns mental energy—without breaking a sweat.

Towel Puzzle Time

No snuffle mat? Roll treats into a towel and let the pup work them out. It's a low-effort way to encourage curiosity and reward.

Use What They Have: Kongs, Chews, or Toys

If the family has approved enrichment toys, make use of them. Frozen treats, Kongs, or a favorite chew can keep a dog happily busy while you supervise and engage.

Calm Companionship Goes a Long Way

Petting, brushing, or just sitting near a dog in a cool space provides comfort, reassurance, and human connection. It may not be a "walk," but it's still care.

Quick Training = Big Enrichment

Reinforce a few simple cues or tricks—like sit, stay, or paw. It's mentally engaging and helps build trust between you and the pet.

Remember:

Care doesn't always mean high-energy exercise. On dangerously hot days, it can simply mean being present, protecting the pet's safety, and ensuring their routine isn't disrupted. Most importantly, it means being thoughtful, proactive, and communicative.

If you ever feel unsure, it's always okay to:

• Send a quick message to the pet parent to share your plan.
• Ask how much communication they want while they're away.
• Let the DOTR Concierge Team know you're modifying based on weather—it helps us better support you and the client.

At the end of the day, your presence matters.

How you show up during challenging conditions shows clients just how reliable and creative you are—and it keeps trust and earnings strong all summer long.

We're here to support you every step of the way.

We know how much you care about keeping pet parents informed—and we appreciate your commitment to clear, timely updates. Here are two important updates to make communication even better this summer:

PAW REPORT PHOTO LIMITS

Time To Pet currently allows a maximum of 5 images per visit in the Paw Report. If you want to share more moments (and we love that you do), you have options!

Here's how to send more:

• ➡ Click on the Client Profile
• ➡ Go to CHAT
• ➡ Use "Draft Message" to send additional photos or updates at any time

Pro Tip: It's always a good idea to ask new clients how much communication they prefer while they're away. Some love multiple daily updates—others prefer just one summary. When in doubt, ask!

NEW FEATURE COMING SOON: SEND VOICE NOTES TO CLIENTS!

Is there anything harder than holding a leash, managing a poop bag, and trying to type out a message at the same time? If that's you—this one's for you.

We're excited to announce that Voice Notes are coming to the Time To Pet Mobile App! Soon, you'll be able to record and send quick audio messages to pet parents. Whether you want to share how happy their pup was on a walk or offer a short, real-time update, this makes communication faster and more personal than ever.

Here's What You Need to Know:

🔸 July 15th, 2025 – The feature goes live in the mobile app

Learn More: Voice Notes Help Article & FAQs ›

Thank you for showing up for every walk, every visit, and every pet with care and professionalism. The way you connect with our community is what makes DOTR different.

As the summer heats up, so does the risk for heat-related emergencies—especially for the pets in our care. While every day is an opportunity to make a difference, summer requires heightened awareness, especially during high heat advisories.

Here are essential reminders to help you protect the pets in your care:

Stay Heat-Smart

• Avoid midday walks: When walks must happen midday, modify the route—stick to shaded areas, dirt, or cooler surfaces like grass. Limit time on pavement, which can burn paws quickly.
• Paw check: If the pavement is too hot for your hand, it's too hot for their paws.
• Watch for signs of heat stress: Excessive panting, drooling, lethargy, vomiting, or stumbling require immediate attention.
• Never leave pets in cars. Not for a minute. Not for any reason.

Keep Them Hydrated

Always ensure pets have access to fresh water—especially during longer visits or walks. If they're staying in your care for extended time, double check that water bowls are clean and refilled frequently.

Sunburn is Real

Short-haired, light-colored, or hairless breeds are more susceptible to sunburn. Encourage shade, limit direct sun exposure, and suggest pet-safe sunscreen if appropriate.

Boarding & Full-Time Care Professionals:

Keep indoor spaces cool and well-ventilated. If you're seeing signs of overheating, act quickly—move the pet to a cooler space, offer water, and contact the family immediately.

Too Hot to Walk? Here's What to Do:

If the temperature is too high to safely walk a dog, take them out for a quick potty break, then bring the care indoors. Play a light enrichment game, offer a frozen treat, or simply relax together in a cool environment. Care isn't always about high activity—sometimes it's about companionship, supervision, and making sure a pet feels safe, stimulated and loved.

If you ever feel a pet's safety is at risk, contact DOTR right away. We'll support you in whatever way is needed.

We trust your judgment and care, and we ask that you please skip or reschedule services when temperatures make it unsafe. Clients will understand—especially when it's about protecting their family member.

Thank you for your ongoing dedication. Your presence in these pets' lives makes a difference every single day.

Whether you're a seasoned pet parent or a professional caregiver, one thing remains constant — dogs love to eat things they shouldn't. And while a dropped snack might seem harmless, some human foods can be seriously dangerous (even deadly) to our four-legged family members.

Here's a list of common foods that are toxic to dogs, why they're harmful, and what to do if your pup gets into something they shouldn't.

Chocolate

Most people know this one — but it's worth repeating. Chocolate contains theobromine and caffeine, which are both toxic to dogs.

• The darker the chocolate, the more dangerous.
• Can cause vomiting, heart issues, seizures, and even death in high doses.

Grapes & Raisins

This one often surprises people. Even a small amount of grapes or raisins can cause sudden kidney failure in some dogs.

• There's no "safe" amount.
• If your dog eats one or two, call your vet immediately.

Onions, Garlic, Leeks & Chives

These all belong to the allium family and can damage a dog's red blood cells, leading to anemia.

• Raw, cooked, powdered — all forms are dangerous
• Toxicity may not show for a few days

Xylitol (Artificial Sweetener)

Found in sugar-free gum, mints, baked goods, and some peanut butters.

• Causes a sudden drop in blood sugar
• Can lead to liver failure
• Symptoms can appear within minutes

Macadamia Nuts

Even a few nuts can cause:

• Muscle tremors
• Vomiting
• Fever
• Weakness
• There's no antidote — only supportive care from a vet.

Alcohol

Dogs are highly sensitive to alcohol — even small amounts in syrup, raw dough, or drinks.

• Causes confusion, vomiting, tremors, and potential respiratory failure

Milk & Dairy Products

Not necessarily toxic, but many dogs are lactose intolerant.

• Can cause diarrhea, bloating, and discomfort

Caffeine (Coffee, Tea, Energy Drinks)

Caffeine stimulates the nervous system and heart — which is very dangerous for dogs.

• Symptoms include restlessness, rapid breathing, heart palpitations

Avocado

Contains persin, which can cause vomiting and diarrhea in dogs.

• The pit is also a major choking hazard

Yeast Dough

If ingested raw, the dough can rise inside a dog's stomach, causing bloating and pain.

• Fermentation can also create alcohol, compounding the danger.

What To Do If Your Dog Eats Something Toxic

• Stay calm and secure your dog away from the food.
• Call your vet or an emergency animal hospital right away.
• Contact ASPCA Poison Control: (888) 426-4435
  (A consultation fee may apply)
• Have the food name, how much was eaten, and when ready.

We all want to spoil our dogs — but the best way to show love is through safe, intentional choices. Share this list with your family, friends, or clients so that everyone is on the same page about what's off-limits.

When in doubt, don't feed it. And if something's eaten by accident — call a vet immediately.

From Client's Perspective:

At Dogs On The Run, we've supported independent professionals for over 22 years. Along the way, we've learned a lot—not just from experience, but from real client feedback. One recurring concern we want to share (for your consideration) involves something that might seem small… but often makes a big impression:

"They asked if a friend could come by while staying in our home. I didn't feel comfortable saying no… so I CANCELLED my reservation."

It's a situation that's come up more than a few times. And we get it—sometimes you're in a new place, staying overnight, and a familiar face might feel comforting. But from the client's perspective, it can raise more questions than comfort.

What We've Learned from Clients:

DOTR clients tend to have high expectations—and that's a good thing. They're working with an agency because they want professionalism, structure, and peace of mind.

When someone outside the DOTR network (a friend, partner, sibling, etc.) is mentioned—even briefly—it can create discomfort, even if:

• You're just asking
• The client seems easygoing
• Nothing actually happens

The reality is, your guest hasn't been vetted, insured, or approved—and clients notice that. It's not personal. It's just what they're paying for.

On the Flip Side… Sometimes They Say It's Okay

Yes, we've seen the other side too. Some clients are incredibly relaxed and might invite you to have someone over during a long stay.

Still, we encourage professionals to tread carefully. Even with permission, if something goes wrong—even accidentally—the liability shifts. And it may not be worth the risk to your professional reputation or your relationship with that client (or future referrals).

What We Suggest

As an independent contractor, you're in charge of how you operate. Our job is simply to share what we've seen work—and what's caused issues. Based on that, here are a few best practices we recommend considering:

• ✅ Arrive solo unless otherwise agreed upon in writing
• ✅ Avoid asking to bring guests into client homes
• ✅ Keep communication strictly professional
• ✅ Let DOTR know if you ever feel unsafe or need support

We'll always do our best to help you succeed while protecting the relationship with the client.

In this industry, trust is everything—and once lost, it's tough to rebuild.

When you maintain clear boundaries and avoid surprises, you show clients that you take their comfort and privacy seriously. That alone sets you apart.

Thanks for always choosing to be the kind of professional people remember—for all the right reasons.

We're here to support you, answer questions, and be a resource as you grow.

Knowledge is Power — Here's a Simple Way to Stand Out

This is just a friendly heads-up from the DOTR Team — because when you know better, you do better. And in this business, even the smallest details can make a big difference.

So here's something you might not expect...

💧 The #1 complaint we hear from clients?

Empty water bowls.

Not communication. Not walk length. Not even pet behavior.

Just… an overlooked water bowl.

Why It Matters:

To a pet parent, an empty water bowl feels like someone didn't care — even if everything else was done perfectly. It creates doubt. It leaves a mark.

But here's the good news: It's also one of the easiest ways to shine.

Want to Stand Out?

Take a quick picture of a full, refreshed water bowl

It may sound silly, but clients love it. It builds trust. It shows care. And it separates you from the crowd.

Bonus Tip:

Include that photo in your update message, especially on hot days or after a big walk.

These little "proof moments" reassure clients their pets are in great hands — yours.

You're doing great work. Little insights like this just help you keep growing.

As always, we're here to support you, cheer you on, and help you succeed.