The Heartbeat Behind the Experience: reservations team

At Dogs On The Run, every service, every visit, and every meaningful connection begins long before a leash is clipped or a front door is opened. It starts with a conversation. A moment of listening. A commitment to care.

At the center of it all is the Reservations Team, the true heartbeat of the company.

This team does far more than answer phones or coordinate services. They build trust in real time. They are the steady, consistent presence ensuring that both Pet Parents and Pet Care Professionals feel supported, heard, and connected every step of the way.

Their role is both operational and deeply human.

They provide guidance, communication, and coordination that helps create a smooth experience for everyone involved. They serve as a central point of connection, helping align schedules, share important details, and support clear communication across the network.

Because when Pet Care Professionals feel supported and informed, the care they provide reflects that. And that is what elevates the entire experience.

Cassandra Elliott
Reservations Team Lead

Cassie brings over 10 years of Customer Service experience, 5 years in Business Administration, and 1 year as a Corporate Trainer. Her leadership is grounded in consistency, empathy, and a deep understanding of people. She leads with intention and ensures every interaction, whether with a Pet Parent or a Pet Care Professional, is handled with care and professionalism.

Her goal is simple and powerful: to make a positive impact in everything she does.

Favorite Breed of Dog or Cat: “I love them all!”

Jay Rice
Reservations Specialist

Jay brings over 5 years of Customer Service experience and takes great pride in supporting Pet Care Professionals. His work helps maintain accurate scheduling, clear communication, and strong organizational standards, creating a reliable foundation the entire team can depend on.

Favorite Breed of Dog or Cat: “I love black cats and long haired Chihuahuas.”

Regina Rice
Reservations Specialist

With over 20 years of experience in Customer Service, Regina brings a calm, solutions-focused approach to every interaction. She understands that behind every request is a relationship and treats each one with the attention it deserves.

Her ability to listen, problem solve, and support both Pet Parents and Pet Care Professionals makes her an essential part of the daily flow of operations.

Favorite Breed of Dog or Cat: “I love West Highland Terriers.”

More Than Scheduling, A Story of Support

On any given day, the Reservations Team is managing moving pieces that most never see.

A timing adjustment due to traffic.
A last-minute schedule update.
A Pet Parent needing reassurance before leaving town.
A safety check-in.
A quick pivot to support coverage needs.

What makes this team exceptional is not just their ability to coordinate logistics. It is how they listen.

They listen when a Pet Care Professional needs support navigating their day.
They listen when something feels off and needs attention.
They listen so they can act proactively, not reactively.

Because their objective is clear:

To support a seamless experience where Pet Care Professionals, Pet Parents, and pets all feel safe, informed, and cared for.

In doing so, they help protect the integrity of every service connection.

They are the calm in the chaos. The connector between moving parts. The steady pulse that keeps everything aligned.

They are not just supporting the business.
They are supporting the people who make the experience possible.

And that is why they are the heartbeat of Dogs On The Run.