The Heartbeat Behind the Experience
At Dogs On The Run, every service, every visit, and every meaningful connection begins long before a leash is clipped or a front door is opened. It starts with a conversation. A moment of listening. A commitment to care.
At the center of it all is the Reservations Team, the true heartbeat of the company.
This team is not simply answering phones or scheduling services. They are building trust in real time. They are the steady, consistent presence ensuring that both Pet Parents and Pet Care Professionals feel supported, heard, and understood every step of the way.
Their role is both operational and deeply human.
They are responsible for ensuring that every Pet Care Professional is set up for success. That they arrive on time. That they feel safe. That they have clarity in their schedule. And most importantly, that they feel heard.
Because when our Pet Care Professionals feel supported, the care they provide reflects that. And that is what elevates the entire experience.
Cassandra Elliott
Reservations Team Lead
Cassandra brings over 10 years of Customer Service experience, 5 years in Business Administration, and 1 year as a Corporate Trainer. Her leadership is grounded in consistency, empathy, and a deep understanding of people. She leads with intention and ensures that every interaction, whether with a Pet Parent or a Pet Care Professional, is handled with care and professionalism.
Her goal is simple and powerful: to make a positive impact in everything she does.
Favorite Breed of Dog or Cat: “Ummmm, I like them all.”
Regina Rice
Reservations Specialist
With over 20 years of experience in customer service, Regina brings a calm, solutions-focused approach to every interaction. She understands that behind every request is a relationship, and she treats each one with the attention it deserves.
Her ability to listen, problem solve, and support both Pet Parents and Pet Care Professionals makes her an essential part of the daily flow of operations.
Jay Rice
Reservations & Accounting/Compliance Specialist
Jay brings over 5 years of Customer Service experience and plays a unique and vital role within the team. Bridging reservations with accounting and compliance, he ensures that the behind-the-scenes systems run smoothly and with integrity.
Jay takes great pride in helping people reach their professional goals. Through coaching, guidance, and consistent support, he empowers Pet Care Professionals to grow not only within the company but as small business owners.
His work ensures that every detail, from scheduling accuracy to compliance standards, is handled with precision, creating a strong foundation the entire team can rely on.
Favorite Breed of Dog or Cat: “I love black cats and long haired Chihuahuas.”
More Than Scheduling, A Story of Support
On any given day, the Reservations Team is managing moving pieces that most never see.
A Pet Care Professional running slightly behind due to traffic. A last-minute schedule adjustment. A Pet Parent needing reassurance before leaving town. A safety check-in. A quick pivot to ensure coverage.
But what makes this team exceptional is not just their ability to manage logistics. It is how they listen.
They listen when a Pet Care Professional needs support navigating their day.
They listen when something feels off and needs attention.
They listen so they can act proactively, not reactively.
Because their objective is clear:
To ensure every Pet Care Professional is on time, safe, and heard.
And in doing so, they protect the integrity of every service delivered.
They are the calm in the chaos. The connector between moving parts. The steady pulse that keeps everything aligned.
They are not just supporting the business.
They are supporting the people who make the business possible.
And that is why they are the heartbeat of Dogs On The Run.
