RESERVATIONS SPECIALIST
DOGS ON THE RUN® (DOTR)
DEPARTMENT: RESERVATIONS
POSITION: FULL TIME EMPLOYEE
LOCATION: CARLSBAD, CA (ONSITE)
REPORTS TO: RESERVATIONS TEAM LEAD
About Dogs On The Run
Dogs On The Run is a luxury pet care concierge serving pet parents and independent Pet Care Professionals throughout Southern California. Our team is passionate about delivering exceptional service, building relationships, and creating outstanding experiences for both pet parents and Pet Care Professionals.
Position Overview
The Reservations Specialist plays a critical role in ensuring services are accurately scheduled, documented, confirmed, and communicated. This position helps transform client requests into seamless experiences by coordinating reservations, maintaining accurate records, and supporting both pet parents and Pet Care Professionals.
We are looking for a highly organized, detail-oriented Reservations Specialist to join our growing team. If you thrive in a fast-paced environment, love organization, enjoy helping people, and take pride in getting the details right, we'd love to meet you.
Responsibilities
Reservation Management
Schedule and manage pet care reservations
Verify dates, times, locations, and service details
Ensure reservations are accurately entered into company systems
Maintain organized and up-to-date records
Communication
Communicate professionally with pet parents and Pet Care Professionals
Confirm reservation details and expectations
Respond to questions and requests promptly
Provide exceptional customer service through phone, text, email, and software platforms
Coordination & Problem Solving
Work closely with Concierge, Support, and Administrative teams
Identify and resolve scheduling conflicts
Escalate concerns appropriately
Help prevent issues before services begin
Documentation & Accuracy
Maintain detailed notes and records
Update client and reservation information
Ensure data integrity across systems
Follow established procedures and workflows
What We're Looking For
Exceptional attention to detail
Strong written and verbal communication skills
Highly organized and dependable
Comfortable learning and using technology
Ability to multitask and prioritize effectively
Positive, solution-oriented attitude
Team player who enjoys collaboration
Preferred Experience
Customer service
Scheduling or reservations
Hospitality, concierge, operations, or administrative support
CRM, scheduling, or customer management software
What Success Looks Like
Accurate reservations and schedules
Strong communication with clients and team members
Clean, organized documentation
Proactive problem solving
Dependable follow-through
Positive contribution to team culture
Why Join Dogs On The Run?
Supportive and collaborative team environment
Opportunity for growth and advancement
Meaningful work helping pets and their families
Fast-paced, engaging workdays
Company culture built around service, kindness, accountability, and teamwork
If you're highly organized, love helping people, and enjoy being the person who keeps everything running smoothly, we'd love to hear from you.