The Difference Between a Concierge and a Marketplace in Pet Care
Finding the right care for your pet can feel overwhelming. Between apps, listings, and endless profiles, it can be hard to know who to trust and how to choose the right fit. The truth is, not all pet-care platforms operate the same way — and the difference matters.
At Dogs On The Run, we operate as a concierge service, not a marketplace. Here’s what that means for you and your pets.
What a Marketplace Does
A marketplace simply connects pet families with service providers. You scroll through profiles, compare rates, and manage communication, scheduling, and screening yourself. It’s convenient but mostly self-service.
There’s no personalized match, limited accountability, and no support team guiding the process if something goes wrong. You’re essentially on your own to find, interview, and decide who to trust with your pet and home.
What a Concierge Does
A concierge focuses entirely on you and your pet’s individual needs.
At Dogs On The Run, we don’t just list professionals — we carefully match families with experienced, independent professionals based on personality, lifestyle, pet temperament, and care requirements. Our Concierge Team personally reviews every request to find the best possible fit.
Each professional operates independently, setting their own schedule and rates, while we handle the vetting, coordination, and communication that ensure a smooth and stress-free experience for both sides.
What This Means for You
• Personalized Matching: Every introduction is intentional. You’ll be paired with someone who fits your family’s lifestyle and your pet’s personality.
• Vetted Professionals: Every professional has been interviewed, background checked, and insured before joining the DOTR network.
• Concierge Support: Our team stays available to help coordinate, answer questions, and provide backup if you ever need additional support.
• Consistency and Care: You’ll always know who is caring for your pet — no rotating staff, no uncertainty, no surprises.
• Trust and Transparency: From communication to billing, everything is clear, secure, and managed with professionalism.
The DOTR Difference
Marketplaces focus on convenience.
A concierge focuses on confidence and connection.
With Dogs On The Run, you gain a team that takes the time to understand your needs, your schedule, and your pet’s unique personality. Every match is thoughtful, every experience is personal, and every interaction is backed by our commitment to care that feels seamless, safe, and human.
When you choose a concierge, you’re not just booking a service. You’re partnering with people who truly understand what matters — trust, consistency, and peace of mind for both you and your pet.
