The Reality of Real Pet Care

At Dogs On The Run, we take pride in connecting families with professionals who provide consistent, attentive service; the kind that makes you feel seen, understood, and supported by someone who truly knows your pet.

While professionals always aim to arrive within your preferred service window, we think it’s important to share a bit of perspective; not as an excuse, but as insight into the reality of authentic, in-the-field pet care.

A True Story from Last Week

One of our matched professionals had a late-morning walk scheduled with a high-energy pup in Del Mar. The visit before was with a long-time family client — a senior golden retriever named Henry who had suddenly collapsed in the yard while his family was unreachable.

The professional stayed calm. Comforted him. Reached out for support. Contacted a nearby veterinary team and waited until help arrived.

As a result, they arrived to the next appointment 40 minutes later than planned.
Not because they were careless — but because they were caring.

The Nature of Compassionate Service

These are real relationships with living, feeling beings. Some are elderly, some are new rescues, some need a little extra reassurance before their people return. While every schedule is thoughtfully designed, there are moments when a professional must give full presence to the pet in front of them — and that moment matters more than the clock.

In a world built on automation and instant response, Dogs On The Run represents something different: a concierge model that values connection, intuition, and humanity.

Communication You Can Count On

If a professional is ever delayed, you’ll never be left wondering. Either they or a member of our Concierge Team will reach out directly. Our role is to support communication, adjust schedules when needed, and ensure every family feels informed and respected.

Something to Keep in Mind

If your professional is running behind, there’s a good chance they’re showing another pet the same patience and compassion you’d want for your own. And if ever that moment comes for your family, they’ll do the same for you.

If your schedule or your pet’s needs require precision, consider building a DOTR Care Team — a premium option that allows for layered coverage and tighter time windows for households that need exact coordination.

Otherwise, a little flexibility goes a long way in keeping everyone — pets, families, and professionals — supported in a way that’s both reliable and real.

Because That’s What Makes Dogs On The Run Different

You didn’t come to Dogs On The Run for a quick or generic solution. You came for expertise, integrity, and professionals who lead with empathy. That’s what creates trust — and that’s what sets our community apart.

We wouldn’t want it any other way.