Why Your Pet Care Professional May Occasionally Arrive Later Than Expected

At Dogs On The Run, we pride ourselves on matching your family with professionals who provide consistent, attentive care — the kind that makes you feel like someone truly knows your pet.

While we always aim to arrive during your preferred service window, there’s something we think is worth sharing — not as an excuse, but as an insight into the reality of luxury, in-the-field pet care.

A True Story from Last Week

One of our professionals was scheduled for a late morning walk with a high-energy pup in Del Mar. The visit before was with a long-time client — a senior golden retriever named Henry who had collapsed in the backyard and wasn’t getting up. The pet parent was unreachable.

That professional stayed. Comforted him. Called us. Coordinated with a vet. Waited until help arrived.

As a result, they arrived to the next appointment — yours, perhaps — 40 minutes late.

Not because they were careless. But because they were caring.

The Nature of Real Care

Our professionals work with living, breathing beings. Some are elderly. Some are newly adopted. Some have separation anxiety. And while the daily plan is thoughtful and organized, there are days when the pet before yours needs more — and that moment becomes about them, not the clock.

In a world full of automation and "on-demand" service, what we offer is different. Human. Intentional. Grounded in a belief that pets deserve presence — not pressure.

You’ll Never Be Left Wondering

If your pet care professional is delayed for any reason, they or a member of our DOTR Admin Team will reach out to you directly. We believe in proactive communication — whether it’s traffic, an emergency, or simply a shift in the day’s rhythm.

You’re never in the dark, and your pet is never forgotten. Our entire team works together behind the scenes to ensure that no pets go without care — ever.

So Here’s Something to Consider

If your professional is ever running behind, there’s a good chance they’re giving another pet the kind of support you’d want for your own. And if ever that moment arises for your family, they’ll do the same.

If your schedule or your pet’s needs require precision, we recommend building a DOTR Care Team — a luxury option that adds layered coverage for pets who need care at more exact times.

Otherwise, a little built-in grace — a flexible window of time — goes a long way toward keeping the entire experience compassionate, dependable, and real.

Because That’s What You Signed Up For

You didn’t come to Dogs On The Run for a cookie-cutter solution. You came for professionals who understand nuance, who take their time, and who know that your pets — and theirs — are worth it.

We wouldn’t want it any other way.