How to Book a Reservation or Reconnect with Your Favorite DOTR Professional
At Dogs On The Run®, we believe pet care should be simple, seamless, and personal — not something that requires navigating complicated apps or endless forms.
Whether you’re ready to book your next reservation or want to reconnect with a professional you’ve worked with before, we make it easy.
New to DOTR? Welcome!
If you're a new client, getting started is easy. Simply visit www.DogsOnTheRun.com and click on “Contact Us.”
There, you can complete a short form to tell us about your needs or, if you prefer, give us a call at 760-991-5444 and speak directly with a member of our concierge team. We’ll personally guide you through the process and hand-match you with the best professional for your pet and schedule.
For Existing Clients: The Easiest Way to Book or Get in Touch
You can text us directly at 858-707-7555 — this is your dedicated line to the DOTR Concierge Team and the professionals assigned to your care team.
This single message thread is shared with the right people behind the scenes, so you’re never starting from scratch — and your pet’s care is always handled with familiarity and attention.
Example:
“Hi! This is Sarah (Milo’s mom). We’re heading out of town July 12–16 and would love to schedule overnight care. Is Julia available again?”
From there, we’ll confirm availability, match you with the right professional, and take care of the booking for you — no forms, no back and forth.
Want to Keep Everything at Your Fingertips?
While texting us is the fastest and easiest way to communicate, we also recommend downloading the Time To Pet app if you want to manage every detail in one place.
With the Time To Pet app, you can:
View all of your reservations and upcoming visits
Communicate directly with your Care Team
Update your pet profile and special instructions
Access and pay invoices with ease
Keep all your pet care details in the palm of your hand
It’s an easy, intuitive option — and a perfect complement to our high-touch support model.
Already Worked With Someone You Love? Let Us Know.
If you’ve worked with a DOTR professional in the past and want to reconnect, we’re happy to make that happen. Just text us with your request, and we’ll coordinate everything behind the scenes. If they’re not available, we’ll introduce you to someone who’s a great match — someone you can feel just as confident in.
This Is Concierge Pet Care — The Way It Should Be
At Dogs On The Run, we don’t rely on apps to do our job. We use technology to enhance your experience — not replace the human touch.
You get real people, real support, and a trusted Care Team that always puts your pet first.
Whether it’s your first reservation or your fiftieth, we’re here to make it effortless.
Text us anytime at 858-707-7555 — and if you’d like to explore the Time To Pet app, let us know. We’ll help you get started.
The Dogs On The Run Team
